Best VoIP Providers for Small Business - Page 3

How Many VoIP Providers Products Does G2 Track?

Total Products under this Category: 483

Category Stats (Sep 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Phone2 (+1.96%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank VoIP Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 61,700+ Authentic Reviews
  • 483+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for VoIP Providers

G2 Grid® for VoIP Providers plotting products by satisfaction and market presence

Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, CloudTalk, Crexendo, Telnyx CPaaS, and 8x8 Work.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=cloudtalk&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=8x8-work&segment=small-business)

Streams.AI

Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment.

Average Rating: 4.3/5.0

Total Reviews: 37

How Do G2 Users Rate Streams.AI?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 7.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Streams.AI?

  • Seller: PanTerra Networks
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Jose, California
  • Twitter: @panterranetwork
    467 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Small, 31% Medium

What Do G2 Reviewers Say About Streams.AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the reliability of Streams.AI, experiencing exceptional uptime and consistent performance over the years.
  • Users value the cloud storage capabilities of Streams.AI, enhancing their ability to provide quality patient care from anywhere.
  • Users appreciate the ease of use of Streams.AI, facilitating exceptional service and a healthy work-life balance.
  • Users commend the high quality of Streams.AI, enabling exceptional service and a seamless experience for healthcare providers.
  • Users value the cloud-based accessibility of Streams.AI, enhancing patient care and promoting work-life balance.
Cons
  • Users find the difficult interface frustrating, leading to confusion and inefficiency when navigating the admin portal.
  • Users experience inconvenience with the admin portal and message forwarding process, causing frustration and duplication of efforts.
  • Users find the admin portal unintuitive, leading to frustration when making infrequent changes to extensions.
  • Users find the admin control issues frustrating, especially when making infrequent changes to extensions.
  • Users find the complex process of the admin portal frustrating, particularly when making infrequent changes to extensions.

What Are Recent G2 Reviews of Streams.AI?

What Are G2 Users Discussing About Streams.AI?

Softphone.Pro

VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording.

Average Rating: 4.6/5.0

Total Reviews: 65

How Do G2 Users Rate Softphone.Pro?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 8.3/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Softphone.Pro?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Telecommunications, Computer Software
  • Company Size: 82% Small, 17% Medium

What Do G2 Reviewers Say About Softphone.Pro?

AI-generated summary from verified user reviews

Pros
  • Users find easy integration with Softphone.Pro highly beneficial for daily operations and productivity.
  • Users praise the ease of use of Softphone.Pro, appreciating its intuitive interface and seamless integration with CRM systems.
  • Users love the easy setup of Softphone.Pro, appreciating its intuitive interface and quick configuration for teams.
  • Users find the easy implementation of Softphone.Pro effortless, contributing to a smooth overall experience.
  • Users appreciate the intuitive interface of Softphone.Pro, making it easy to configure and use for teams.
Cons
  • Users express concerns over the lack of proactive customer service from Softphone.Pro's support team in issue resolution.
  • Users find the high cost of Softphone.Pro to be a significant drawback despite overall satisfaction with the product.
  • Users mention the relatively high price of Softphone.Pro as a drawback despite liking the product overall.
  • Users report serious performance issues with window scaling and dragging, impacting usability and functionality.
  • Users frequently experience time constraints due to slow support responses and the absence of a mobile version.

What Are Recent G2 Reviews of Softphone.Pro?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,478

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Genesys Cloud CX, enabling seamless access and improved operational agility.
  • Users value the continuous innovation and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
  • Users value the reliability of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
  • Users find some missing features in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
  • Users find Genesys Cloud CX to have a bit of a complex interface, which can overwhelm new users and hinder navigation.
  • Users are frustrated with inadequate reporting in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
  • Users find the learning curve steep with Genesys Cloud CX, making navigation and feature access challenging initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

TeleCMI

TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication.

Average Rating: 4.8/5.0

Total Reviews: 305

How Do G2 Users Rate TeleCMI?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.6/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind TeleCMI?

  • Seller: TeleCMI
  • Year Founded: 2016
  • HQ Location: chennai, Tamil Nadu
  • Twitter: @TeleCMI
    40 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Director
  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 45% Medium, 42% Small

What Do G2 Reviewers Say About TeleCMI?

AI-generated summary from verified user reviews

Pros
  • Users find TeleCMI easy to use, facilitating quick onboarding and boosting productivity without requiring technical support.
  • I appreciate the excellent customer support from TeleCMI, making setup and integration easy and effective.
  • Users appreciate the excellent support offered by TeleCMI, enhancing their experience and facilitating effective CRM integration.
  • Users value the reliable call quality of TeleCMI, enhancing their communication and productivity without interruptions.
  • Users find the easy setup of TeleCMI enables quick onboarding and efficient tool integration without technical hurdles.
Cons
  • Users are frustrated by the absence of a mobile app and limited access to history on existing mobile functionality.
  • Users find the missing features of TeleCMI limit functionality, particularly in analytics and call history access.
  • Users find the limited customization options frustrating, impacting their ability to tailor the TeleCMI experience.
  • Users suggest that the dashboard is overly complex and would benefit from simplification for better usability.
  • Users suggest that the UX needs improvement, as the current interface is confusing for newcomers and requires simplification.

What Are Recent G2 Reviews of TeleCMI?

What Are G2 Users Discussing About TeleCMI?

Calilio

Calilio is a cloud-based business phone system and call center software built for sales, support, and remote teams. It helps businesses move away from traditional desk phones and on-site PBX hardware by enabling teams to make and receive calls over the internet using VoIP technology from desktop, web browser, iOS, and Android devices. With Calilio, businesses can buy or port virtual phone numbers, including local, mobile, and toll-free numbers, from 100+ countries and manage customer communications from a shared workspace. Teams can handle calls, SMS, MMS, voicemail, notes, tags, recordings, and call history without switching between disconnected tools. Calilio supports inbound call management with features such as IVR, call forwarding, business hours, voicemail, call transfer, number sharing, and call routing. Its Ring Strategy allows businesses to define how incoming calls are distributed across team members based on availability, team structure, and call-handling requirements, helping teams manage call flow more effectively. For outbound sales and customer outreach, Calilio offers a power dialer, contact import, campaign setup, custom caller ID, click-to-call, call disposition, notes, tags, recordings, and analytics. Teams can also use Bulk SMS to send messages to multiple contacts for announcements, reminders, follow-ups, campaigns, and other customer communications directly from the same business communication platform. Calilio also introduces an AI Voice Agent that uses artificial intelligence to support customer conversations and automate parts of call handling. It can assist businesses with sales, customer support, and call center workflows while helping reduce manual call-handling effort and improve response speed. The Standard plan includes up to 10 minutes of AI Voice Agent usage per user per month, while the Premium plan includes up to 100 minutes per user per month. Managers and supervisors can use live call monitoring, call whispering, call barge-in, call recording, and analytics to review team performance and support agents during important conversations. Calilio’s AI-powered call reports help teams review conversations faster with call transcription, summaries, sentiment analysis, reason for call, and call conclusion. Available across Web, iOS, and Android, Calilio gives teams the flexibility to manage business communication from desktops, browsers, and mobile devices. Users can make and receive calls, access messages, manage virtual numbers, and review call activity from the device that best fits their workflow.

Average Rating: 4.7/5.0

Total Reviews: 94

How Do G2 Users Rate Calilio?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.8/10)
  • Phone Calls: 9.8/10 (Category avg: 9.1/10)
  • VOiP Number: 9.7/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 6.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Calilio?

  • Seller: Calilio
  • Year Founded: 2023
  • HQ Location: FAR EAST FINANCE BUILDING SINGAPORE (048545)
  • Twitter: @caliliovoip
    132 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Content Writer
  • Top Industries: Writing and Editing, Computer Software
  • Company Size: 90% Small, 11% Medium

What Do G2 Reviewers Say About Calilio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Calilio, enabling seamless implementation and smooth daily communication without technical skills.
  • Users praise Calilio for its affordable VoIP services, enhancing client communication with flexible features and low call rates.
  • Users appreciate the round-the-clock customer service from Calilio, ensuring help is always available when needed.
  • Users appreciate the affordability of Calilio, enjoying budget-friendly plans and excellent features for their communication needs.
  • Users appreciate the 24/7 customer support of Calilio, highlighting its quick resolutions and helpful assistance.
Cons
  • Users express frustration with the lack of video call functionality in Calilio, impacting communication options.
  • Users face number issues with Calilio, including limited OTP services and slow number porting experiences.
  • Users feel the high cost of Calilio is unjustified, especially in regions with low bandwidth or connectivity.
  • Users find limited features on Calilio, lacking advanced tools like CRM integrations and effective video conferencing.
  • Users experience connection issues during low bandwidth, affecting call quality despite high ratings for the product.

What Are Recent G2 Reviews of Calilio?

Bandwidth

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support.

Average Rating: 4.4/5.0

Total Reviews: 456

How Do G2 Users Rate Bandwidth?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.1/10 (Category avg: 9.1/10)
  • VOiP Number: 9.3/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Bandwidth?

  • Seller: Bandwidth
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Raleigh, NC
  • Twitter: @bandwidth
    10,453 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,243 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About Bandwidth?

AI-generated summary from verified user reviews

Pros
  • Users find that the ease of use in Bandwidth's portal makes porting straightforward and user-friendly.
  • Users commend Bandwidth for its excellent customer support and responsive account management, enhancing overall experience.
  • Users praise the excellent customer service of Bandwidth, highlighting the helpfulness and responsiveness of the support team.
  • Users enjoy the high reliability of Bandwidth, with a dependable connection and excellent call quality for business needs.
  • Users enjoy the navigation ease of Bandwidth's portal, simplifying call tracking and account management effectively.
Cons
  • Users find the complex processes for support and transitions to OAuth challenging and cumbersome to navigate.
  • Users express frustration with poor customer service, citing difficulties in ticket management and lack of responsive support.
  • Users face messaging issues with limited logs and formatting, affecting ticket management and overall usability.
  • Users express frustration with time constraints due to restrictive password updates and delayed support responses impacting their experience.
  • Users experience delays in support response times, making problem resolution frustrating and less convenient.

What Are Recent G2 Reviews of Bandwidth?

What Are G2 Users Discussing About Bandwidth?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.8/10)
  • Phone Calls: 8.7/10 (Category avg: 9.1/10)
  • VOiP Number: 9.6/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind VirtualPBX?

  • Seller: VirtualPBX
  • Year Founded: 1997
  • HQ Location: San Jose, CA
  • Twitter: @VirtualPBX
    5,359 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Customers commend the excellent customer support of VirtualPBX, highlighting professionalism and effective assistance throughout their experience.
  • Users commend the excellent customer service of VirtualPBX, highlighting their professionalism and helpfulness throughout the process.
  • Users commend the helpful customer service from VirtualPBX, highlighting their professionalism and dedication.
  • Users appreciate the excellent customer service of VirtualPBX, highlighting their helpful and thorough support.
  • Users commend the efficiency of VirtualPBX, noting quick setup and excellent support from the team.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 284

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Zadarma Cloud PBX

Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates.

Average Rating: 4.6/5.0

Total Reviews: 30

How Do G2 Users Rate Zadarma Cloud PBX?

  • Has the product been a good partner in doing business?: 5.4/10 (Category avg: 8.8/10)
  • Phone Calls: 8.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.5/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 6.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Zadarma Cloud PBX?

  • Seller: Zadarma
  • Year Founded: 2006
  • HQ Location: London, England
  • Twitter: @ZadarmaHQ
    1,142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Zadarma Cloud PBX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Zadarma Cloud PBX, enhancing collaboration and optimizing telephony systems effortlessly.
  • Users value the easy integration of Zadarma Cloud PBX, enhancing workflows and improving communication effortlessly.
  • Users find Zadarma Cloud PBX easy to use, appreciating its straightforward setup and consistent performance in routing calls.
  • Users value the easy setup of Zadarma Cloud PBX, enabling quick configurations for efficient support desk operations.
  • Users value the reliability of Zadarma Cloud PBX, praising its consistent performance and seamless integration with Salesforce.
Cons
  • Users experience call issues with Zadarma Cloud PBX, facing challenges in web calling and reliability on desktop apps.
  • Users find the platform limitations can restrict flexibility, especially for complex voice application needs.
  • Users face browser compatibility issues with Zadarma, leading to difficulties in web calling and requiring standardization on one browser.
  • Users find the complex processes of Zadarma Cloud PBX to be limiting and overly structured for advanced needs.
  • Users often face connection issues with Zadarma Cloud PBX, impacting their overall communication experience significantly.

What Are Recent G2 Reviews of Zadarma Cloud PBX?

What Are G2 Users Discussing About Zadarma Cloud PBX?

net2phone

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

Average Rating: 4.4/5.0

Total Reviews: 186

How Do G2 Users Rate net2phone?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 8.9/10 (Category avg: 9.1/10)
  • VOiP Number: 9.2/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind net2phone?

  • Seller: net2phone
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Newark, NJ
  • Twitter: @net2phone
    1,900 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    308 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Information Technology and Services
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About net2phone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional customer service from Net2Phone, highlighting their prompt and knowledgeable support team.
  • Users find net2phone to offer exceptional ease of use, simplifying call tracking and management seamlessly.
  • Users commend the affordability of net2phone, highlighting significant cost savings compared to competitors.
  • Users praise the responsive customer support of Net2Phone, consistently receiving eager help with their issues.
  • Users highlight the responsive and helpful customer service of net2phone, enhancing their overall experience significantly.
Cons
  • Users experience connection issues that hinder functionality, with limited support for integrating with custom setups.
  • Users report significant issues with customer support, highlighting ignored complaints and poor communication regarding billing and equipment.
  • Users find the net2phone interface to be not intuitive, complicating basic functions and features usage.
  • Users report long wait times for support, leading to frustration and unresolved issues during critical setup moments.
  • Users report significant issues with poor customer support, including unaddressed complaints and inadequate assistance during setup.

What Are Recent G2 Reviews of net2phone?

What Are G2 Users Discussing About net2phone?

Sangoma Unified Communications Platform

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.

Average Rating: 4.2/5.0

Total Reviews: 240

How Do G2 Users Rate Sangoma Unified Communications Platform?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Sangoma Unified Communications Platform?

  • Seller: Sangoma
  • Year Founded: 1984
  • HQ Location: Markham, ON
  • Twitter: @Sangoma
    6,562 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    609 employees on LinkedIn®
  • Ownership: TSX-V:STC

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Hospital & Health Care, Financial Services
  • Company Size: 51% Small, 48% Medium

What Do G2 Reviewers Say About Sangoma Unified Communications Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Sangoma Unified Communications Platform enhances productivity and simplifies communication management.
  • Users value the wide range of features offered by Sangoma, enhancing business communication and flexibility.
  • Users praise the reliability of Sangoma Unified Communications Platform, ensuring seamless communication and enhancing team productivity.
  • Users appreciate the reliable call quality of Sangoma Unified Communications Platform, enhancing their communication experience significantly.
  • Users value the integrated communication capabilities of Sangoma, enhancing team connectivity and productivity seamlessly.
Cons
  • Users find the complex processes for setup and configuration challenging, especially for those without telephony expertise.
  • Users find the difficult settings management hampers their experience, especially for those lacking telephony expertise.
  • Users find the cost of Sangoma high, especially with increasing license fees and complex configurations for non-experts.
  • Users find the high cost of Sangoma's platform can escalate with licenses and add-ons compared to competitors.
  • Users find the lack of intuitiveness in the Sangoma Unified Communications Platform can hinder usability and efficiency.

What Are Recent G2 Reviews of Sangoma Unified Communications Platform?

What Are G2 Users Discussing About Sangoma Unified Communications Platform?

Comcast Business VoiceEdge

Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands.

Average Rating: 3.6/5.0

Total Reviews: 35

How Do G2 Users Rate Comcast Business VoiceEdge?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 8.8/10)
  • Phone Calls: 8.1/10 (Category avg: 9.1/10)
  • VOiP Number: 7.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Comcast Business VoiceEdge?

  • Seller: Comcast
  • Year Founded: 1963
  • HQ Location: Philadelphia, PA
  • Twitter: @comcast
    174,389 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61,725 employees on LinkedIn®
  • Ownership: NASDAQ: CMCSA

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 57% Small, 29% Medium

What Do G2 Reviewers Say About Comcast Business VoiceEdge?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the business phone system features of Comcast Business VoiceEdge, enhancing call management and efficiency.
  • Users appreciate the business phone system features of Comcast Business VoiceEdge, enhancing communication and call management efficiency.
  • Users find Comcast Business VoiceEdge extremely convenient, integrating seamlessly into their communication infrastructure for years.
  • Users commend the reliable customer service of Comcast Business VoiceEdge, ensuring smooth communication and support.
  • Users appreciate the excellent customer support of Comcast Business VoiceEdge, enhancing their overall experience with the system.
Cons
  • Users find the complex processes of integrating with AppFolio tedious, impacting efficiency compared to simpler systems like 8x8.
  • Users find the integration into AppFolio tedious, making call information management less efficient compared to previous systems.
  • Users note the high cost of Comcast Business VoiceEdge as a significant drawback amid changing business needs.

What Are Recent G2 Reviews of Comcast Business VoiceEdge?

What Are G2 Users Discussing About Comcast Business VoiceEdge?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,364

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 7.6/10 (Category avg: 8.6/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

CallTower

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

Average Rating: 4.3/5.0

Total Reviews: 374

How Do G2 Users Rate CallTower?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind CallTower?

  • Seller: CallTower
  • Company Website:
  • Year Founded: 2002
  • HQ Location: South Jordan, Utah, United States
  • Twitter: @calltower
    8,987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    256 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 61% Medium, 24% Small

What Do G2 Reviewers Say About CallTower?

AI-generated summary from verified user reviews

Pros
  • Users value the outstanding customer support from CallTower, enhancing their confidence in using the service effectively.
  • Users value the efficient customer service of CallTower, highlighting their knowledgeable and professional support team.
  • Users value the reliable VoIP and UCaaS services of CallTower, ensuring excellent call quality and minimal downtime.
  • Users commend CallTower for its ease of use, streamlining processes and enhancing overall communication efficiency.
  • Users commend the responsive customer service of CallTower, appreciating prompt assistance and communication from real people.
Cons
  • Users are frustrated with slow and inadequate customer service in addressing call quality and billing issues.
  • Users express frustration with billing issues, citing difficulty in understanding invoices and slow resolution processes.
  • Users report poor customer support from CallTower, with slow responses and unclear communication affecting service resolution.
  • Users report a lack of intuitiveness in CallTower's admin portal, making administration and management tasks challenging.
  • Users experience long wait times for support and hardware, affecting their overall satisfaction with CallTower.

What Are Recent G2 Reviews of CallTower?

What Are G2 Users Discussing About CallTower?

Phone.com

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

Average Rating: 3.5/5.0

Total Reviews: 32

How Do G2 Users Rate Phone.com?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 8.8/10)
  • Phone Calls: 9.1/10 (Category avg: 9.1/10)
  • VOiP Number: 9.0/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Phone.com?

  • Seller: Phone.com
  • Year Founded: 2008
  • HQ Location: New York, US
  • Twitter: @phonedotcom
    4,712 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    582 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 74% Small, 17% Medium

What Do G2 Reviewers Say About Phone.com?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless business integration offered by Phone.com, enhanced by exceptional customer support from knowledgeable staff.
  • Users commend the exceptional customer service from Phone.com, particularly praising Juan's prompt and knowledgeable support.
  • Users commend the excellent customer support at Phone.com, highlighting prompt assistance and seamless setup experiences.
  • Users appreciate the ease of use of Phone.com, finding it flexible and adaptable for seamless communication.
Cons
  • Users face call connectivity issues that hinder functionality, making the service less reliable for business needs.
  • Users face significant call drops and functionality issues that hinder the overall effectiveness of Phone.com.
  • Users express frustration over internet dependency, limiting usability and causing issues with functionality and connectivity.
  • Users face significant meeting issues with Phone.com, as app downloads and functionality hinder business communications.
  • Users find meeting management troublesome since it requires app downloads, complicates calls, and lacks reliable fax options.

What Are Recent G2 Reviews of Phone.com?

What Are G2 Users Discussing About Phone.com?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated