We handle a high volume of guest calls every day, and this PBX has helped us keep everything far more organized. Calls can be routed straight to reception, housekeeping, or room service, so we’re not constantly doing manual transfers. It’s also simple to tweak call flows when staffing changes, especially during peak seasons. Overall, the system feels flexible and aligns well with how hotel operations actually run. Review collected by and hosted on G2.com.

Customizing the hold music and recorded messages feels somewhat limited. We would have appreciated more options to better tailor the guest experience, particularly from a branding standpoint. Overall, it works fine, but there’s still clear room for improvement. Review collected by and hosted on G2.com.