# Best VoIP Providers for Small Business - Page 2 ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 425 ### Category Stats (Aug 2026) - **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Phone2 (+6.03%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,200+ Authentic Reviews - 425+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for VoIP Providers ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=129760&focus%5B%5D=1451753&focus%5B%5D=62716&focus%5B%5D=17446&focus%5B%5D=141649&focus%5B%5D=73205) Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, Crexendo, Telnyx CPaaS, Yeastar P-Series PBX System, and Intermedia Unite. Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=yeastar-p-series-pbx-system&focus%5B%5D=intermedia-unite&segment=small-business) **Sponsored** ### Malbek Malbek is a comprehensive contract lifecycle management (CLM) solution designed to streamline and enhance the contracting process for large enterprises and fast-growing businesses. By providing an end-to-end platform, Malbek eliminates the challenges associated with manual and disjointed contracting, allowing organizations to manage their contracts more effectively. The solution is built on a secure and scalable infrastructure, making it suitable for businesses of varying sizes and complexities. The target audience for Malbek includes legal teams, procurement departments, and business units that require efficient contract management to support their operations. With its user-friendly interface and robust features, Malbek caters to organizations looking to increase top-line revenue, improve operational efficiency, and mitigate risks associated with contract management. Specific use cases include contract creation, approval workflows, and compliance tracking, all of which are essential for maintaining control over contractual obligations and ensuring alignment with business objectives. Key features of Malbek CLM include a powerful contract repository that allows users to search and locate contracts and clauses with ease, akin to the experience of online shopping. This feature significantly reduces the time spent searching for documents, enabling users to focus on more strategic tasks. Additionally, Malbek offers modular and reusable building blocks for contract authoring, which ensures consistency and quality across all documents. Users can create and edit contracts using familiar tools such as MS Word or online editors, making the transition to Malbek seamless. Malbek also enhances the approval process with mobile capabilities and automated reminders, ensuring that contracts are tracked and approved in a timely manner. The platform imposes a superior layer of process governance, reinforcing control across the enterprise and reducing the likelihood of errors or compliance issues. By incorporating pre-approved language and terms, Malbek provides visibility into potentially risky clauses, allowing organizations to proactively manage risk and maintain compliance. Furthermore, Malbek empowers business users to create tailored solutions without the need for coding or IT intervention, redefining simplification in contract management. With out-of-the-box integrations to popular business applications such as Salesforce, Workday, Slack, and Office 365, Malbek facilitates improved collaboration among teams. This seamless flow of contract data between systems contributes to dramatically reduced contract cycle times, ultimately enhancing the overall efficiency of the contracting process. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-08-03T18%3A42%3A59Z&secure%5Bdisplayable_resource_id%5D=4&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=128660&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=128660&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=bae3d02bd59b3c13cad573f721161d946bf8fa08ace30146259f4d29ff2ba378&secure%5Burl%5D=https%3A%2F%2Fhubs.li%2FQ04p_stC0&secure%5Burl_type%5D=custom_url) ### [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate Ringover? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ringover? - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp 832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Ringover? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience. - Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app. - Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections. - Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily. ##### Cons - Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues. - Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions. - Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy. - Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover. - Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options. #### What Are Recent G2 Reviews of Ringover? **["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)** **Rating:** 5.0/5.0 stars _— Wouter K._ [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) **["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)** **Rating:** 4.5/5.0 stars _— Victoria M._ [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,036 #### How Do G2 Users Rate Dialpad Connect? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dialpad Connect? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,491 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small, 32% Medium #### What Do G2 Reviewers Say About Dialpad Connect? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. ##### Cons - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. #### What Are Recent G2 Reviews of Dialpad Connect? **["Very trustworthy and simple"](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-4782824) **["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)** **Rating:** 5.0/5.0 stars _— Alina M._ [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,601 #### How Do G2 Users Rate Aircall? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. ##### Cons - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [KrispCall](https://www.g2.com/products/krispcall/reviews) KrispCall is an AI-Powered Communication Platform for Growing Business. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 362 #### How Do G2 Users Rate KrispCall? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.5/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind KrispCall? - **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall) - **Year Founded:** 2020 - **HQ Location:** Singapore, SG - **Twitter:** @Krispcall 290 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7439251b1da6cf68d12efad62ea730f78efc48f89412246559d6aac70485484f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F70231698&secure%5Burl_type%5D=linkedin_company_website) 122 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 79% Small, 20% Medium #### What Do G2 Reviewers Say About KrispCall? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation. - Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly. - Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying. - Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions. - Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly. ##### Cons - Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges. - Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial. - Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability. - Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance. - Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality. #### What Are Recent G2 Reviews of KrispCall? **["Instantly Activated Virtual Numbers with Crystal-Clear International Calls"](https://www.g2.com/survey_responses/krispcall-review-13193723)** **Rating:** 5.0/5.0 stars _— Jefferson U._ [Read full review](https://www.g2.com/survey_responses/krispcall-review-13193723) **["Pipedrive Keeps Our Deals in Sync Across Time Zones"](https://www.g2.com/survey_responses/krispcall-review-13083604)** **Rating:** 4.5/5.0 stars _— Owen B._ [Read full review](https://www.g2.com/survey_responses/krispcall-review-13083604) #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### [Ultatel](https://www.g2.com/products/ultatel/reviews) Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Ultatel? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ultatel? - **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel) - **Company Website:** www.ultatel.com - **Year Founded:** 2016 - **HQ Location:** Herndon, Virginia - **Twitter:** @ultatel 138 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c3d9705d56c3b68079cbb6467b51b6975f41894660eb03e6e67720079b3ac66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fultatel%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 75% Small, 23% Medium #### What Do G2 Reviewers Say About Ultatel? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive and knowledgeable customer support** of Ultatel, ensuring prompt and effective issue resolution. - Users commend Ultatel for its **responsive and knowledgeable customer service** , ensuring prompt assistance and effective issue resolution. - Users highlight the **reliability** of Ultatel, appreciating its stable performance and seamless communication management across departments. - Users love the **ease of use** of Ultatel, enjoying its intuitive management and seamless communication organization. - Users value the **responsive support** of Ultatel, highlighting prompt resolutions and clear communication when needed. ##### Cons - Users find the **admin control cumbersome** , facing slow responses and desiring more self-service options on the portal. - Users face a challenging **learning curve** with Ultatel, particularly during complex setup and configuration processes. - Users experience **glitches** with Ultatel, facing slow performance and frustrating issues during device switching and task management. - Users face **access issues** with Ultatel, struggling with connectivity and integration that hinder multitasking and productivity. - Users wish they could handle certain tasks themselves instead of relying on **limited self-service options** for account management. #### What Are Recent G2 Reviews of Ultatel? **["Ultatel: Cost-Effective and Effortlessly Streamlines Communication"](https://www.g2.com/survey_responses/ultatel-review-12606312)** **Rating:** 5.0/5.0 stars _— Rita S._ [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) **["Reliable VoIP Platform with Strong Partner Support and Solid Feature Set"](https://www.g2.com/survey_responses/ultatel-review-12346607)** **Rating:** 5.0/5.0 stars _— Patrick A._ [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) ### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. **Average Rating:** 4.3/5.0 **Total Reviews:** 477 #### How Do G2 Users Rate Vonage Business Communications? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vonage Business Communications? - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage 11,195 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website) 2,776 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** President, Office Manager - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 60% Small, 33% Medium #### What Do G2 Reviewers Say About Vonage Business Communications? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively. - Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions. - Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service. - Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements. - Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs. ##### Cons - Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications. - Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs. - Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications. - Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service. - Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions. #### What Are Recent G2 Reviews of Vonage Business Communications? **["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)** **Rating:** 5.0/5.0 stars _— Mohamed S._ [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716) **["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)** **Rating:** 5.0/5.0 stars _— Pavnesh C._ [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738) #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### [iPlum](https://www.g2.com/products/iplum/reviews) Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate iPlum? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind iPlum? - **Seller:** [iplum](https://www.g2.com/sellers/iplum) - **Company Website:** iplum.com - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @iPlumApp 104 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ed84f365e0b9424ae83426ceba145ef5e124d971b9fbe9181192b066e62229&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9999628%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 94% Small, 6% Large #### What Do G2 Reviewers Say About iPlum? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. ##### Cons - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. #### What Are Recent G2 Reviews of iPlum? **["Flexible, Secure Business Communication for Remote Teams"](https://www.g2.com/survey_responses/iplum-review-12852734)** **Rating:** 5.0/5.0 stars _— Deanna W._ [Read full review](https://www.g2.com/survey_responses/iplum-review-12852734) **["Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance"](https://www.g2.com/survey_responses/iplum-review-13053638)** **Rating:** 5.0/5.0 stars _— Leonardo R._ [Read full review](https://www.g2.com/survey_responses/iplum-review-13053638) #### What Are G2 Users Discussing About iPlum? - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) ### [Talkroute](https://www.g2.com/products/talkroute/reviews) Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 44 #### How Do G2 Users Rate Talkroute? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Talkroute? - **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute) - **Year Founded:** 2013 - **HQ Location:** Chicago, IL - **Twitter:** @Talkroute 376 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b29e651bf4a41eecab139300cb5a2c4265e7deb8b48bdb68fb72a8c4042924a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19217712%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Real Estate, Information Technology and Services - **Company Size:** 100% Small, 7% Medium #### What Do G2 Reviewers Say About Talkroute? _AI-generated summary from verified user reviews_ ##### Pros - Users find Talkroute to be **easy to use** , offering a streamlined experience with essential features and no clutter. - Users value the **easy setup** of Talkroute, enabling quick configuration and seamless remote communication. - Users praise the **quick setup** of Talkroute, enabling seamless call management and convenience for agents everywhere. - Users praise the **responsive and knowledgeable customer support** from Talkroute, ensuring quick and effective assistance. - Users value the **essential and straightforward features** of Talkroute, appreciating the lack of unnecessary extras. ##### Cons - Users find the **limited options** for customization, especially in call flows and reporting, to be frustrating. - Users experience **performance issues** with Talkroute, including slow loading times and lagging notifications across devices. - Users find the **reporting inadequate** , wishing for more detailed options to enhance call tracking experience. - Users find the **reporting inadequate** , wishing for more detail to enhance their overall experience with Talkroute. - Users desire more **integration options** with CRM tools like HubSpot to enhance Talkroute's functionality. #### What Are Recent G2 Reviews of Talkroute? **["Efficient Voicemail Transcription Saves Me Time Every Day"](https://www.g2.com/survey_responses/talkroute-review-11803616)** **Rating:** 5.0/5.0 stars _— Stephanie S._ [Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616) **["Talkroute Makes Business Calling Simple and Reliable"](https://www.g2.com/survey_responses/talkroute-review-12229071)** **Rating:** 5.0/5.0 stars _— Plassot H._ [Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071) #### What Are G2 Users Discussing About Talkroute? - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote - [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com) - [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute) ### [3CX](https://www.g2.com/pt/products/3cx/reviews) 3CX é um sistema de comunicações empresariais que substitui os PBXs tradicionais. Oferece uma solução abrangente para chamadas, videoconferências, chat ao vivo e mensagens. É de padrão aberto, o que significa que você pode usá-lo com qualquer telefone IP ou provedor de tronco SIP. Projetado para trabalho remoto e mobilidade através de seus aplicativos para Android, iOS e Web. Este software premiado inova a conectividade e colaboração empresarial, permitindo que empresas de todos os tamanhos reduzam custos de telecomunicações, aumentem a produtividade dos funcionários e melhorem a experiência do cliente. Benefícios: Fácil de instalar e gerenciar; Baixo custo de compra e manutenção. Disponível no local ou hospedado. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 #### How Do G2 Users Rate 3CX? - **the product tem sido um bom parceiro comercial?:** 8.6/10 (Category avg: 8.8/10) - **Telefonemas:** 9.5/10 (Category avg: 9.1/10) - **Número VoIP:** 8.9/10 (Category avg: 9.0/10) - **Chamadas de mesa para mesa:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind 3CX? - **Vendedor:** [3CX](https://www.g2.com/pt/sellers/3cx) - **Website da Empresa:** www.3cx.com - **Ano de Fundação:** 2005 - **Localização da Sede:** Nicosia - **Twitter:** @3CX 30,475 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website) 183 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de TI, Presidente - **Top Industries:** Tecnologia da Informação e Serviços, Telecomunicações - **Company Size:** 50% Medium, 43% Small #### What Do G2 Reviewers Say About 3CX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do 3CX, que simplifica a comunicação e aumenta a eficiência em todos os dispositivos. - Os usuários valorizam a **confiabilidade** do 3CX, garantindo comunicação sem interrupções, sem perder chamadas e com excelente suporte quando necessário. - Os usuários valorizam a **flexibilidade** do 3CX, beneficiando-se de uma comunicação perfeita em várias plataformas e dispositivos. - Os usuários adoram a **comunicação sem interrupções e a confiabilidade** do 3CX, aumentando a produtividade e permitindo uma conectividade fácil. - Os usuários elogiam a **configuração fácil** do 3CX, permitindo uma implantação rápida e uso imediato para necessidades de comunicação. ##### Cons - Os usuários acham os **processos complexos** do 3CX desafiadores, especialmente para administradores não técnicos que precisam de amplo suporte de configuração. - Os usuários relatam que **processos de configuração difíceis** podem dificultar a usabilidade para administradores não técnicos, complicando as tarefas de gerenciamento. - Os usuários acham a **curva de aprendizado desafiadora** , com algumas configurações levando tempo e exigindo suporte técnico para serem geridas de forma eficaz. - Os usuários estão frustrados com **recursos limitados** e relatórios ausentes, impactando a utilidade geral do 3CX. - Os usuários acham o 3CX **caro** , especialmente as organizações sem fins lucrativos que buscam opções de preços mais acessíveis para suas organizações. #### What Are Recent G2 Reviews of 3CX? **["Valor Inigualável: O PBX Rico em Recursos da 3CX Que Simplesmente Funciona"](https://www.g2.com/pt/survey_responses/3cx-review-5362484)** **Rating:** 5.0/5.0 stars _— Dan K._ [Read full review](https://www.g2.com/pt/survey_responses/3cx-review-5362484) **["Configuração Fácil, Extensões Flexíveis de Tronco SIP e Mensagens Empresariais Fortes"](https://www.g2.com/pt/survey_responses/3cx-review-12707768)** **Rating:** 4.5/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/pt/survey_responses/3cx-review-12707768) #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/pt/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### [Ooma Office](https://www.g2.com/products/ooma-office/reviews) Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. **Average Rating:** 4.5/5.0 **Total Reviews:** 130 #### How Do G2 Users Rate Ooma Office? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ooma Office? - **Seller:** [Ooma, Inc.](https://www.g2.com/sellers/ooma-inc) - **Company Website:** www.ooma.com - **Year Founded:** 2004 - **HQ Location:** Sunnyvale, California - **Twitter:** @Ooma 8,935 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0398dbdde11303ca9601d1067bafb702ba0b2f81eaf78a3c3d28057a854ce286&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fooma%2F&secure%5Burl_type%5D=linkedin_company_website) 653 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Insurance, Construction - **Company Size:** 99% Small #### What Do G2 Reviewers Say About Ooma Office? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive ease of use** of Ooma Office, enhancing their remote work experience and efficiency. - Users rave about the **easy setup** of Ooma Office, enhancing remote work and user experience significantly. - Users highlight the **versatile features** of Ooma Office, significantly enhancing efficiency and customer communication for their businesses. - Users appreciate the **responsive customer service** of Ooma Office, enhancing support and improving business operations. - Users appreciate the **intuitive design** of Ooma Office, making remote work and setup simple and efficient. ##### Cons - Users experience frustrating **customer service issues** , finding it nearly impossible to reach support when needed. - Users find the **high cost** of Ooma Office to be a drawback compared to no-frills alternatives. - Users find the **pricing to be higher** than other more basic services, impacting affordability. #### What Are Recent G2 Reviews of Ooma Office? **["Clear Call Quality and Minimal Downtime- Look carefully for hidden costs beyond the quoted on ad"](https://www.g2.com/survey_responses/ooma-office-review-13086679)** **Rating:** 4.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/ooma-office-review-13086679) **["Great Call Quality, Easy Admin Portal, and Prompt Support"](https://www.g2.com/survey_responses/ooma-office-review-13060574)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/ooma-office-review-13060574) #### What Are G2 Users Discussing About Ooma Office? - [How has Ooma Office improved your business communication, and what features do you rely on most?](https://www.g2.com/discussions/how-has-ooma-office-improved-your-business-communication-and-what-features-do-you-rely-on-most) - [What is Ooma Office used for?](https://www.g2.com/discussions/what-is-ooma-office-used-for) - [How much does Ooma office cost?](https://www.g2.com/discussions/how-much-does-ooma-office-cost) - [Can you use a regular phone with Ooma?](https://www.g2.com/discussions/can-you-use-a-regular-phone-with-ooma) - [What is included in OOMA basic service?](https://www.g2.com/discussions/what-is-included-in-ooma-basic-service) ### [Freshcaller](https://www.g2.com/products/freshcaller/reviews) Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. **Average Rating:** 4.1/5.0 **Total Reviews:** 127 #### How Do G2 Users Rate Freshcaller? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Freshcaller? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Small, 25% Medium #### What Do G2 Reviewers Say About Freshcaller? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use. - Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses. - Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication. - Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive. - Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience. ##### Cons - Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality. - Users feel the **lack of detailed contact information** hampers effective communication and follow-up management. - Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes. - Users feel the lack of **detailed contact information** limits their ability to manage calls effectively. - Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly. #### What Are Recent G2 Reviews of Freshcaller? **["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)** **Rating:** 5.0/5.0 stars _— Mohd Saif S._ [Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955) **["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)** **Rating:** 5.0/5.0 stars _— Abhishek M._ [Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046) #### What Are G2 Users Discussing About Freshcaller? - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) ### [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate Dialaxy? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dialaxy? - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small, 40% Medium #### What Do G2 Reviewers Say About Dialaxy? _AI-generated summary from verified user reviews_ ##### Pros - Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently. - Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly. - Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions. - Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience. - Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication. ##### Cons - Users find the **number options limited** to US and Canada, wishing for more international choices. - Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience. - Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations. - Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users. - Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming. #### What Are Recent G2 Reviews of Dialaxy? **["Great Features for Contact Verification"](https://www.g2.com/survey_responses/dialaxy-review-13189975)** **Rating:** 4.0/5.0 stars _— Daniel L._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13189975) **["A tool for Managing Business Spam Calls"](https://www.g2.com/survey_responses/dialaxy-review-13120888)** **Rating:** 4.0/5.0 stars _— Meera H._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888) ### [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 338 #### How Do G2 Users Rate MightyCall? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind MightyCall? - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall 1,499 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small, 7% Medium #### What Do G2 Reviewers Say About MightyCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. ##### Cons - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)** **Rating:** 5.0/5.0 stars _— Lora A._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) **["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)** **Rating:** 4.0/5.0 stars _— Sandy B._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### [Allo](https://www.g2.com/pt/products/the-mobile-first-company-allo/reviews) Allo é um sistema telefônico nativo de IA que grava chamadas, escreve acompanhamentos e atualiza seu CRM automaticamente. Feito para equipes de vendas modernas que fazem e recebem chamadas o dia todo. Junte-se a mais de 20.000 empresas que usam Allo: obtenha números de telefone comerciais instantâneos com qualidade de chamada cristalina, resumos de chamadas por IA, atualizações automáticas de CRM e roteamento inteligente de chamadas para sua equipe de vendas. OBTENHA SEU SISTEMA TELEFÔNICO DE VENDAS EM 60 SEGUNDOS • Números comerciais locais e internacionais instantaneamente • Funciona em mais de 80 países para alcance global de vendas • Faça chamadas ilimitadas para prospects • Receba e encaminhe leads automaticamente • Sem contratos, sem taxas de configuração, sem necessidade de TI • Chamadas VoIP cristalinas, desenvolvidas para dispositivos móveis IA QUE CUIDA DO SEU ADMINISTRATIVO DE VENDAS • Grava e transcreve automaticamente cada chamada de vendas • Escreve resumos de chamadas e próximos passos após cada conversa • Atualiza seu CRM com notas de chamadas e detalhes de contato • Qualifica leads quando você está ocupado • Encaminha chamadas importantes diretamente para o representante certo • Usa IA como ChatGPT para respostas rápidas das suas chamadas • Sem necessidade de anotações manuais DISPONÍVEL EM TODOS OS SEUS DISPOSITIVOS • Aplicativo nativo para iOS no iPhone • Aplicativo nativo para Android em todos os dispositivos Android • Aplicativos de desktop para macOS e Windows • Aplicativo web para chamadas baseadas em navegador • Clique para ligar diretamente do seu CRM • Sincronização perfeita em todos os dispositivos • Trabalhe de qualquer lugar com o mesmo número PERFEITO PARA EQUIPES DE VENDAS • Gerentes de vendas que precisam de visibilidade da equipe e coaching de chamadas • Pequenas equipes que fazem vendas, suporte e acompanhamento diariamente • Corretores de imóveis gerenciando leads de propriedades • Consultores e prestadores de serviços • Profissionais de construção, tecnologia e finanças • Equipes de 5 a 30 pessoas que fecham negócios por telefone INTEGRAÇÃO DE CRM QUE FUNCIONA • Integração nativa com HubSpot, Salesforce, Pipedrive, Zoho, Attio e mais de 1000 outras ferramentas • Registro automático de chamadas e atualizações de contatos • Clique para ligar a partir dos contatos do seu CRM • Sem mais entrada manual de dados • Envie dados reais para onde você precisa RECURSOS PROFISSIONAIS INCLUÍDOS • Gravação de chamadas para cada conversa • Mensagens SMS ilimitadas • Roteamento de equipe baseado em regras que você controla • Configurações de horário de trabalho e disponibilidade • Caixa de entrada tudo-em-um para chamadas, textos e mensagens de voz • Chamadas cristalinas em aplicativos móveis e de desktop PREÇOS SIMPLES E TRANSPARENTES $32 USD por usuário por mês. Tudo incluído: resumos de IA, gravação de chamadas, SMS ilimitado, integrações de CRM. Sem taxas ocultas. Sem cobrança por minuto. Cancele a qualquer momento. CONFIADO POR MAIS DE 20.000 EMPRESAS Apoiado por investidores como Base10, Lightspeed, Free e Pennylane. Arrecadamos 5 milhões de dólares para reinventar o software para pequenas empresas. SEGURANÇA E CONFORMIDADE Suas chamadas e dados estão totalmente protegidos com transmissão e armazenamento criptografados. Estamos em conformidade com o GDPR, passamos por auditorias de segurança independentes regularmente. Seu negócio permanece privado. COMECE SEU TESTE GRATUITO DE 7 DIAS Baixe o Allo e conecte sua equipe em 5 minutos com nosso plano de negócios. Pare de perder negócios para o trabalho administrativo. Deixe a IA cuidar das suas notas de chamadas enquanto você se concentra em vender. Obtenha o Allo para sua equipe de vendas hoje. **Average Rating:** 4.7/5.0 **Total Reviews:** 207 #### How Do G2 Users Rate Allo? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.8/10) - **Telefonemas:** 9.6/10 (Category avg: 9.1/10) - **Número VoIP:** 9.6/10 (Category avg: 9.0/10) - **Chamadas de mesa para mesa:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Allo? - **Vendedor:** [The Mobile-First Company](https://www.g2.com/pt/sellers/the-mobile-first-company) - **Website da Empresa:** www.themobilefirstcompany.com - **Ano de Fundação:** 2023 - **Localização da Sede:** Paris, FR - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5887a1a3533642fad8681bf69cc4a2675b0a525de119a4722a1f9f2a2cc42b63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-mobile-first-company&secure%5Burl_type%5D=linkedin_company_website) 53 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fundador - **Top Industries:** Software de Computador, Imóveis Comerciais - **Company Size:** 42% Small, 6% Medium #### What Do G2 Reviewers Say About Allo? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a **facilidade de uso** do Allo, apreciando sua interface intuitiva e integração perfeita para uma comunicação eficiente. - Os usuários apreciam o **fácil gerenciamento de chamadas** no Allo, melhorando a eficiência da comunicação e a experiência geral do usuário. - Os usuários apreciam o **suporte ao cliente responsivo** da Allô, melhorando a comunicação e garantindo resoluções rápidas. - Os usuários apreciam a **confiabilidade** do Allô, desfrutando de conexões rápidas e resumos de chamadas valiosos sem esforço. - Os usuários valorizam a **fácil integração** com ferramentas de CRM como o Attio, otimizando seu fluxo de trabalho e economizando tempo em chamadas. ##### Cons - Os usuários acham que os **recursos ausentes** do Allo, como compartilhamento de fotos e discagem rápida, limitam sua usabilidade atual. - Os usuários enfrentam **problemas de conexão** com o Allo, incluindo atrasos e problemas de chamadas que afetam a usabilidade e a confiabilidade. - Os usuários enfrentam **problemas de chamadas** com o Allo, como chamadas perdidas e dificuldades em gerenciar chamadas a partir da tela de bloqueio. - Os usuários acham a **falta de intuitividade** no Allo frustrante, pois recursos chave não são facilmente descobertos. - Os usuários observam os **recursos limitados** no webapp do Mac OS em comparação com o aplicativo móvel, embora melhorias sejam esperadas. #### What Are Recent G2 Reviews of Allo? **["Allo a Solução Telefônica para Alcance Internacional B2B"](https://www.g2.com/pt/survey_responses/allo-review-12169872)** **Rating:** 5.0/5.0 stars _— Julian M._ [Read full review](https://www.g2.com/pt/survey_responses/allo-review-12169872) **["Manter um número francês no exterior, com excelente qualidade de chamada"](https://www.g2.com/pt/survey_responses/allo-review-13081269)** **Rating:** 5.0/5.0 stars _— Medhi D._ [Read full review](https://www.g2.com/pt/survey_responses/allo-review-13081269) ### [Calilio](https://www.g2.com/products/calilio/reviews) Calilio is a cloud-based business phone system and call center software built for sales, support, and remote teams. It helps businesses move away from traditional desk phones and on-site PBX hardware by letting users make and receive calls over the internet — with VoIP technology — from a desktop, mobile, tablet, or web browser. With Calilio, businesses can buy or port virtual phone numbers (local, mobile, and toll-free numbers) from 100+ countries, and manage customer conversations from one shared workspace. Teams can handle calls, SMS, MMS, voicemail, notes, tags, recordings, and call history without switching between disconnected tools. Calilio supports inbound call management with features such as IVR, call forwarding, business hours, voicemail, call transfer, number sharing, and call routing. These tools help businesses reduce missed calls, guide callers to the right team, and keep customer communication organized. For outbound sales and outreach, Calilio offers power dialer, contact import, campaign setup, custom caller ID, click-to-call, call disposition, notes, tags, recordings, and analytics. Sales teams can call more contacts, track outcomes, and prepare better follow-ups with clear conversation history. Managers and supervisors can use live call monitoring, call whispering, call barge-in, call recording, and analytics to review team performance and support agents during important conversations. Calilio’s AI-powered call reports help teams review calls faster with call transcription, summary, sentiment analysis, reason for call, and call conclusion. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Calilio? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Calilio? - **Seller:** [Calilio](https://www.g2.com/sellers/calilio) - **Year Founded:** 2023 - **HQ Location:** FAR EAST FINANCE BUILDING SINGAPORE (048545) - **Twitter:** @caliliovoip 132 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe810d249e3c74ccfe9f3b93b5ebcf3cc11b44e7b448cf00892c4a1e871374c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalilio&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Content Writer - **Top Industries:** Writing and Editing, Computer Software - **Company Size:** 90% Small, 11% Medium #### What Do G2 Reviewers Say About Calilio? _AI-generated summary from verified user reviews_ ##### Pros - Users find Calilio's **ease of use** impressive, enabling seamless integration and daily effectiveness without technical skills. - Users value the **affordable pricing and free local number** offered by Calilio, enhancing their VoIP experience. - Users commend the **excellent customer service** of Calilio, appreciating the prompt and helpful support provided. - Users value the **budget-friendly pricing** of Calilio, appreciating its economical plans and free local number options. - Users rave about the **responsive 24/7 customer support** of Calilio, enhancing their overall experience and satisfaction. ##### Cons - Users express dissatisfaction with Calilio's **lack of video conferencing features** , hindering its effectiveness for team communication. - Users face **number issues** with Calilio, as it lacks virtual numbers for all countries, limiting OTP services. - Users feel Calilio has a **high cost** that doesn't match the service quality and support provided. - Users express concern over **limited features** in Calilio, lacking essential tools like CRM integrations and analytics. - Users report **connection issues** during low bandwidth, affecting call quality and interaction during poor internet conditions. #### What Are Recent G2 Reviews of Calilio? **["Calilio solved our business communication problem so far"](https://www.g2.com/survey_responses/calilio-review-12957074)** **Rating:** 4.5/5.0 stars _— Claire G._ [Read full review](https://www.g2.com/survey_responses/calilio-review-12957074) **["Calilio Boosted Our Business Communication and Productivity"](https://www.g2.com/survey_responses/calilio-review-13110151)** **Rating:** 4.5/5.0 stars _— Lucy B._ [Read full review](https://www.g2.com/survey_responses/calilio-review-13110151) - [‹ Prev‹ Prev](/categories/voip-providers/small-business?order=g2_score#product-list) - [1](/categories/voip-providers/small-business?order=g2_score#product-list) - 2 - [3](/categories/voip-providers/small-business?order=g2_score&page=3#product-list) - [4](/categories/voip-providers/small-business?order=g2_score&page=4#product-list) - [5](/categories/voip-providers/small-business?order=g2_score&page=5#product-list) - [6](/categories/voip-providers/small-business?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/voip-providers/small-business?order=g2_score&page=3#product-list) Spotlight Categories [Chatbots Software](https://www.g2.com/categories/chatbots) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Digital Adoption Platform](/categories/digital-adoption-platform) [Browse VoIP Providers Themes](/categories/voip-providers/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP Providers category. In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)