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parcelLab

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244 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

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3
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Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
03/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great tool, needs more log in time

All info displayed is easy to find, the user interface is also quite good. Anytime I need to track a parcel I use Parcel lab instead of the carrier's tracking since I find it better.
SL
sofia L.
03/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy Setup, Improves Customer Interaction

I like that logging into parcelLab is easy, which is great because when I'm helping a customer on the phone, I don't want to take a long time to log in. It would be awkward. Also, the initial setup of parcelLab was very easy.
Vipendra S.
VS
Vipendra S.
TOGAF® I MACH Alliance Ambassador I Entrepreneurial mindset | AI Agentforce, BI & Analytics | Community Meetup Leader Mulesoft I Digital Transformation I Omni Channel I Integrations | Public Cloud
03/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effective Order Tracking with minimal last-mile visibility

I use parcelLab for tracking orders end-to-end, which is something I like most. I'm still testing out the MCP features. It's promising that it will help retrieve the order status directly from our agents. Also, the sandbox setup was quick.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Details

Year Founded
2015