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parcelLab

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201 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 5 categories
Grid® leader
Serving customers since
2015
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161
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parcelLab Reviews

Review Filters
Profile Name
Star Rating
161
37
3
0
0
Refaat E.
RE
Refaat E.
01/13/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Access with Clear, Detailed Tracking

Easy to access, with tracking that clearly shows all the details. use it allot and helpful in supporting CSTs with tracking and updates
indumeet s.
IS
indumeet s.
01/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Customer Communication Made Simple

Parcellab makes it much easier for us to manage all communication with our customers, keeping them updated on every detail of their orders with minimal intervention on our part. It ensures a smooth process and keeps customers well informed throughout.
Mahmoud M.
MM
Mahmoud M.
12/29/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless Returns with Seamless Integration

I use parcelLab to create returns and track orders and returns. The process of creating return labels is very easy and smooth. I also appreciate using parcelLab with Kustomer, as they make a very good combination. Additionally, I find the initial setup of parcelLab to be very easy and smooth.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Details

Year Founded
2015