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parcelLab

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254 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

Review Filters
Profile Name
Star Rating
197
53
4
0
0
Verified User in Textiles
UT
Verified User in Textiles
03/27/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple, Complete, and Fast—parcellab Keeps All Customer Info in One Place

I love how simple it is to use + how many info we can see. It is very complete and being able to send notification again from there to cst. My company is paying for it but it is definitely a good investment. It is helping me going faster with customer instead of checking on multiple platforms, i can just use parcellab and its working fast.
FA
Filipe A.
03/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Comprehensive Tracking, Easy to Use

I like how parcelLab provides complete visibility from the warehouse where the product originates to when the customer receives or returns it. This feature gives us a real experience and the necessary details to verify information or inform customers. Additionally, I find parcelLab easy to use.
VL
Veera L.
03/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Fast, Simple, and User-Friendly

I like parcelLab's easy to use layout because it is fast and simple to use. The initial setup was very easy, which was great for our team.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Details

Year Founded
2015