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parcelLab

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235 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

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189
43
3
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Arnold D.
03/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Efficient shipment tracking, but delayed support

I like the analytics feature of parcelLab, which helps us evaluate the punctuality of the various shipping service providers. We can clearly see which shipping providers are punctual and which have delays. We also really like the tracking of returns. This gives us valuable information that we can use in contract negotiations.
CC
Ciro C.
03/13/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple and Intuitive

I use parcelLab to track parcels and returns and I appreciate being able to see details like shipping date and time, which is very helpful if there's a delivery problem. I find it easy to use. It's simple, intuitive, and a great support for my work. The initial setup was very easy.
Ilaria D.
ID
Ilaria D.
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03/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to use and perfect for using

It is easy of use when you need to track an order.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Details

Year Founded
2015