ShipHero Reviews & Product Details

Upsides, and my deciding factors against other WMS'. I reviewed 4 or 5 WMS' for my start up, for context.

- Interest in working with me, and being flexible. Flexibility regarding implementation calls, automations / stores, and pricing agreements, specifically.

- Alex, Brandon, and Heather have been great to work with. I met Lara Pease today, and no one on the team has rushed to get off a call or just said "thats how the system works, deal with it". Everyone has been solution-oriented, and willing to troubleshoot issues within my specific business case Review collected by and hosted on G2.com.

It is making progress towards omni-channel, but it is clear it is a D2C powerhouse. No WMS hits 100% of every 3PL's boxes, so take this with a grain of salt.

Building out notifications, and email notifications for manual / no-store customers would be a great feature. I often have customers that want an email (for accounting purposes) to know (1) when an order ships and (2) what the estimated shipping costs were. My workaround is to copy/paste this via email, since they don't want to self-serve in the system.

The wholesale module (which has made improvements since I started in January), needs some TLC. I would be happy to detail suggestions with a teammate, just let me know.

Something simple like, loading billing profile's into the "Charges" tab so I don't have to manually type and look up rates would be helpful. e.g.) I charge $5 for stretch wrap, but I don't know that off-hand. When I go to add charges to the wholesale order, I need to look up the rates and descriptions of that specific line item for that 3PL customer. I have other examples, but that is a simple example. Review collected by and hosted on G2.com.

I find ShipHero’s improvements in picking times, order accuracy, and client visibility impressive. Its user interface is more user-friendly for our staff. The software has completely transformed our 3PL business, with each feature well-tested and field-proven before launch. The team behind ShipHero, especially our onboarding specialist Marcus, our sales representative Alex, and EDI lead Jay, offers responsive, personalized service that truly stands out. ShipHero's client portals, mobile picking with barcode scanning, product locations, flexible picking and packing strategies, easy-to-use automation rules, one-click marketplace integrations, QuickBooks integration, billing tracking, and intuitive UI/UX design make it incredibly valuable to us. Switching software can be daunting, but thanks to our onboarding specialist's support, the transition was smooth. Review collected by and hosted on G2.com.

The billing module is great for people who have simple pricing structures. If you have more complex needs, the current billing module can be challenging. However, we have heard rumors that this is in the process of being revamped. Review collected by and hosted on G2.com.

"When I finally reached the right person, the support was outstanding. Max Orona (Senior Tech Support) diagnosed a complex authentication issue quickly, provided clear and precise instructions, and followed up proactively to answer my follow-up questions — including confirming that our refresh token is permanent, which was critical for our automation setup. That level of technical depth and responsiveness is exactly what you want from a support team." Review collected by and hosted on G2.com.

"The authentication system has significant friction for server-side integrations. Tokens expire every 28 days with no proactive warning, the UI no longer displays the access token (only the refresh token), there is no self-service token regeneration path, and the /auth/token endpoint has a known IPv6 rejection bug that has recurred since at least 2022. When our token expired, every documented renewal method failed and there was no clear path forward in the documentation. Additionally, initial support required us to loop in our 3PL as an intermediary before we could get technical assistance — adding nearly a week of delay to a critical production issue. Once we reached Senior Support, the resolution was fast and excellent, but the path to get there was unnecessarily difficult." Review collected by and hosted on G2.com.

I really appreciate the ease of connecting the channels with ShipHero, which makes our order management much smoother. The available API documentation for connecting to another WMS is very helpful. I also find the dashboards easy to use, streamlining our operations. What stands out most is the great support team, especially Mauro and Maria, who have been super helpful with all my queries. Overall, ShipHero is easy to use and warehouse friendly. Review collected by and hosted on G2.com.

That we are unable to get the fulfilled dates on the report Review collected by and hosted on G2.com.

ShipHero is a fantastic operating system. It has helped us take control of complexity in our warehouse. Definitely hard to grasp at the start when we implemented it over a year ago, but can’t imagine running our business without it now.

As a multi node 3PL, there is lots of complexity in order routing, carrier selection etc. and with help from the ShipHero team, we are able to continue to keep solving complex issues to make order fulfillment seamless for our clients. Review collected by and hosted on G2.com.

As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to function well in the US.

There is also a lack of selection with direct carrier integrations, even with major carriers in Canada like Intelcom, Fleet Optics etc. that forces us to rely on webhook connections, which don’t play well with some important features like rate shopping and shipping containers. Would like to see more carriers added as direct integrations. Review collected by and hosted on G2.com.

As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and intuitive user interface is the best system my employees have used. Their stack of automation rules (specifically order batching) helps automate repetitive or time-consuming tasks. The labor management piece, Workforce Hero is a fantastic tool for getting clear insights into real time labor allocation and identifying top performers. Plus, the Labor Cost Dashboard gives us valuable insights into which clients cost us the most money to fulfill. Their innovation with light-based hardware for configuring custom pack stations has been game-changing for high-velocity SKU fulfillment. The scan-based quality control logic, such as scan to receive, scan to slot, scan to pick, and scan to pack, keeps inventory highly accurate. It's great that their native shipping platform supports rate shopping, so there's no need to toggle outside of ShipHero to get the best rates per package. The initial setup was beyond easy, especially with the supported Shopify integration automatically pulling in product and order data, and their CSV upload function is incredibly helpful for creating locations and inventory kits. Review collected by and hosted on G2.com.

The biggest room for improvement is the 3PL billing function. It would be great if they had more flexibility in how we bill our clients. Review collected by and hosted on G2.com.

I love how ShipHero's system works fantastic for us and gives us everything we expect. The support is what we're most impressed with; when things aren't quite working the way we like, or when anything does go wrong, they are quick to respond, act, and resolve. This responsiveness sets them apart. I also find the Automation Rules feature incredibly powerful and simple to configure. It gives us the flexibility to service a broad variety of client needs and requirements without adding operational or development overhead. It's honestly a game changer. Review collected by and hosted on G2.com.

The system is for the most part pretty quick, but there are some functions where it would be good to see increased snappiness. Specifically, functions around receiving and putaway aren't exactly 'laggy', but there's a general pause and processing in the back-end between scans or inputs. This issue seems server-side, as things move quicker on weekends when presumably fewer ShipHero users are active. Review collected by and hosted on G2.com.

ShipHero has been a strong fulfillment and WMS partner for Bones Coffee Co. Their platform is reliable, integrates seamlessly with NetSuite, and provides accurate visibility into inventory and order workflows. Their team is responsive and knowledgeable, making them a partner we trust as we continue to grow. Review collected by and hosted on G2.com.

One area for improvement would be reducing the learning curve. ShipHero is a powerful platform, but some of its more advanced features and configuration options take time and hands-on experience to fully understand and use confidently. More guided onboarding, along with additional advanced training resources, would be very helpful. Review collected by and hosted on G2.com.

I like ShipHero for its accurate inventory tracking, which is a crucial aspect of our 3PL operations. I find the historical logs and reports very valuable for almost all actions performed in ShipHero. We use the logs to reconcile any discrepancies, which is essential for maintaining accuracy. Additionally, the reports are helpful when clients ask for specific insights on inventory. Review collected by and hosted on G2.com.

The user interface needs improvement and customer support needs to be more responsive. Review collected by and hosted on G2.com.

I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items and manage the inventory numbers and locations across our sizable 7,000 square foot warehouse. Additionally, ShipHero's robust system was a significant upgrade that suited our needs for a larger and more efficient warehouse management solution. Review collected by and hosted on G2.com.

Managing multiple storefronts with ShipHero can become tricky. Review collected by and hosted on G2.com.