ShipHero Reviews & Product Details

Upsides, and my deciding factors against other WMS'. I reviewed 4 or 5 WMS' for my start up, for context.

- Interest in working with me, and being flexible. Flexibility regarding implementation calls, automations / stores, and pricing agreements, specifically.

- Alex, Brandon, and Heather have been great to work with. I met Lara Pease today, and no one on the team has rushed to get off a call or just said "thats how the system works, deal with it". Everyone has been solution-oriented, and willing to troubleshoot issues within my specific business case Review collected by and hosted on G2.com.

It is making progress towards omni-channel, but it is clear it is a D2C powerhouse. No WMS hits 100% of every 3PL's boxes, so take this with a grain of salt.

Building out notifications, and email notifications for manual / no-store customers would be a great feature. I often have customers that want an email (for accounting purposes) to know (1) when an order ships and (2) what the estimated shipping costs were. My workaround is to copy/paste this via email, since they don't want to self-serve in the system.

The wholesale module (which has made improvements since I started in January), needs some TLC. I would be happy to detail suggestions with a teammate, just let me know.

Something simple like, loading billing profile's into the "Charges" tab so I don't have to manually type and look up rates would be helpful. e.g.) I charge $5 for stretch wrap, but I don't know that off-hand. When I go to add charges to the wholesale order, I need to look up the rates and descriptions of that specific line item for that 3PL customer. I have other examples, but that is a simple example. Review collected by and hosted on G2.com.

ShipHero is a fantastic operating system. It has helped us take control of complexity in our warehouse. Definitely hard to grasp at the start when we implemented it over a year ago, but can’t imagine running our business without it now.

As a multi node 3PL, there is lots of complexity in order routing, carrier selection etc. and with help from the ShipHero team, we are able to continue to keep solving complex issues to make order fulfillment seamless for our clients. Review collected by and hosted on G2.com.

As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to function well in the US.

There is also a lack of selection with direct carrier integrations, even with major carriers in Canada like Intelcom, Fleet Optics etc. that forces us to rely on webhook connections, which don’t play well with some important features like rate shopping and shipping containers. Would like to see more carriers added as direct integrations. Review collected by and hosted on G2.com.

As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and intuitive user interface is the best system my employees have used. Their stack of automation rules (specifically order batching) helps automate repetitive or time-consuming tasks. The labor management piece, Workforce Hero is a fantastic tool for getting clear insights into real time labor allocation and identifying top performers. Plus, the Labor Cost Dashboard gives us valuable insights into which clients cost us the most money to fulfill. Their innovation with light-based hardware for configuring custom pack stations has been game-changing for high-velocity SKU fulfillment. The scan-based quality control logic, such as scan to receive, scan to slot, scan to pick, and scan to pack, keeps inventory highly accurate. It's great that their native shipping platform supports rate shopping, so there's no need to toggle outside of ShipHero to get the best rates per package. The initial setup was beyond easy, especially with the supported Shopify integration automatically pulling in product and order data, and their CSV upload function is incredibly helpful for creating locations and inventory kits. Review collected by and hosted on G2.com.

The biggest room for improvement is the 3PL billing function. It would be great if they had more flexibility in how we bill our clients. Review collected by and hosted on G2.com.

I love how ShipHero's system works fantastic for us and gives us everything we expect. The support is what we're most impressed with; when things aren't quite working the way we like, or when anything does go wrong, they are quick to respond, act, and resolve. This responsiveness sets them apart. I also find the Automation Rules feature incredibly powerful and simple to configure. It gives us the flexibility to service a broad variety of client needs and requirements without adding operational or development overhead. It's honestly a game changer. Review collected by and hosted on G2.com.

The system is for the most part pretty quick, but there are some functions where it would be good to see increased snappiness. Specifically, functions around receiving and putaway aren't exactly 'laggy', but there's a general pause and processing in the back-end between scans or inputs. This issue seems server-side, as things move quicker on weekends when presumably fewer ShipHero users are active. Review collected by and hosted on G2.com.

ShipHero has been a strong fulfillment and WMS partner for Bones Coffee Co. Their platform is reliable, integrates seamlessly with NetSuite, and provides accurate visibility into inventory and order workflows. Their team is responsive and knowledgeable, making them a partner we trust as we continue to grow. Review collected by and hosted on G2.com.

One area for improvement would be reducing the learning curve. ShipHero is a powerful platform, but some of its more advanced features and configuration options take time and hands-on experience to fully understand and use confidently. More guided onboarding, along with additional advanced training resources, would be very helpful. Review collected by and hosted on G2.com.

I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items and manage the inventory numbers and locations across our sizable 7,000 square foot warehouse. Additionally, ShipHero's robust system was a significant upgrade that suited our needs for a larger and more efficient warehouse management solution. Review collected by and hosted on G2.com.

Managing multiple storefronts with ShipHero can become tricky. Review collected by and hosted on G2.com.

I like ShipHero's picking and packing workflows and the great billing feature that automatically bills clients for every action taken, like picking fees, packing fees, and shipping label purchasing. It's a true organization tool that helps run a business efficiently by keeping our inventory honest and allowing our clients' e-commerce websites to sync with our WMS. Review collected by and hosted on G2.com.

Some of the billing features like the ShipHero Bill I.D # doesn't match the client invoice number. This makes it hard to correlate the invoices when clients have inquiries. Sometimes there are also odd bugs that slow down the picking and packing process. Review collected by and hosted on G2.com.

ShipHero has drastically improved our fulfillment business in numerous ways. First, it's forced us to become even more organized and process driven than ever before. Our daily use of the web app, desktop app and iOS apps has helped us level up our warehouse operations. Second, it's allowed us to easily start charging customers for storage based on usage and accurately charge for fulfillment labor to make a profit. Lastly, any problems we've had were quickly addressed to our complete satisfaction. Review collected by and hosted on G2.com.

I dislike that the ShipHero UI feels a bit disjointed and inconsistent. There are sections that have entirely different navigation menus than the rest of the web app! I feel like the overall web app UI needs a lot of work. The app can also feel a bit buggy at times for as expensive as it is, but I recognize how complex it is to integrate with all the different carriers and e-commerce platforms. Review collected by and hosted on G2.com.

ShipHero has brought so much organization and clarity to our ship room and warehouse. This was the first WMS I’ve ever implemented, and I was nervous it’d be super technical, but the setup was way smoother than I expected. The system just makes sense once you’re in it — from pick and pack workflows with barcodes to real-time inventory and order syncing. I love how quickly our team caught on (our shippers and CS team love it!) and how easy it is to see exactly what’s going on in the warehouse or with any product at any moment. The Shopify, Walmart, and Amazon integrations are a essential for us — everything feels connected now.

ShipHero has also basically eliminated mis-shipped product errors, and our Customer Service Team LOVES that! Cycle Counts simplify our inventory processes as well, as we used to use clipboards and manually count monthly. Breaking up Cycle Counts over time is a breath of fresh air and simplifies things as well as increases my confidence in our overall numbers at any given time! Review collected by and hosted on G2.com.

There are elements to ShipHero that are difficult to catch on to up front - you really have to USE it to understand fully. There's only so much prep you can do in onboarding before Go-Live -- a lot of what you learn is real-time.

Additionally, based on how we work as a Brand, the replenishment process unfortunately does not fit our workflows and we've had to do some tweaking. But all in all it's been a great add. Review collected by and hosted on G2.com.

ShipHero does a great job streamlining operations and keeping fulfillment flowing smoothly. The interface is easy to navigate, which matters a lot when you live in the system all day, and the recent upgrades around inventory locations, totes, and related workflows have been genuinely helpful and show they are investing in the product.

Customer service has also been solid overall. When we run into issues, we usually hear back within a few hours, which makes a big difference when operations are moving fast. Review collected by and hosted on G2.com.

That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and has caused repeated operational issues and slowdowns. I am sure it is being worked on, but it has had a real and measurable impact on our efficiency.

I also do not understand why replenishment and putaway do not use some sort of snake method similar to fulfillment. During putaway, there is nothing on the main screen that shows where products should go, so you have to click into each item or scan each barcode just to see its location. Because the system does not automatically create an optimized putaway path, a task that should take considerably less time can take hours and a lot of unnecessary steps.

The same issue exists with replenishment. Once you select all the items to replenish, there is no organization or logical flow, so you are forced to manually scroll through the list and create your own path, which again adds unnecessary time and friction.

Another frustrating issue is the default invoice and packing slip label. It only shows five items and prints on about half of a 4 x 6 label. Our previous service displayed close to twenty items on the same size label, which reduced waste and made packing faster. When this was raised with support, the solution offered was their paid custom label service. I made it clear this was not a request for a custom label but a request to improve the standard label experience to match what other platforms already provide.

From there, it felt like the feedback was pushed to the bottom of an endless list of product suggestions. That is especially disheartening because it creates unnecessary waste and inefficiency, then positions a paid upgrade as the fix. Considering the cost of the platform, it feels less like innovation and more like chasing pennies with a handful of dollar bills. Review collected by and hosted on G2.com.