G2

Chris B.

Senior Client Partner for Transportation and Logistics

Mid-Market (51-1000 emp.)

10/24/2026

"Instant Order Tracking and Returns—A Huge Time-Saver"

5/5

What do you like best about Narvar?

The best part is, when I look at my console and I can search for orders based on e-mail addresses and instantly see exactly where they are in the shipping process (and what the carrier has said about their status)…that’s probably 90% of my morning taken care of in less than 10 seconds. The returns portion of the system works the exact same way; They complete a form and receive a QR code to bring to a UPS store or whatever they use for drop off. Review collected by and hosted on G2.com.

What do you dislike about Narvar?

I do not like that on-boarding took months as opposed to weeks. Plus, we had already completed a lot of the work involved prior to signing up so it seemed like we were paying for the opportunity. There isn't a publicly listed pricing model available so you have to wait until someone will provide you with pricing information during a sales call. Review collected by and hosted on G2.com.

What problems is Narvar solving and how is that benefiting you?

What happens after a customer clicks "Buy" is essentially where 99% of your negative e-mails come from. Narvar solves every single one of these problems. So, the customer sends an e-mail asking us where it is. Our representatives then go looking on a carrier's web site and try to figure out where the package is. Narvar takes the carrier data and creates a branded page with your company name that shows where the package is and when it will arrive. Review collected by and hosted on G2.com.