The MFA flexibility is what won us over. We can configure different authentication flows per user group front-office, back-office, remote staff which matters in banking where a blanket approach doesn't cut it. The manager-approval workflow adds a compliance-friendly oversight layer, and AD integration was straightforward. Helpdesk tickets related to password resets dropped noticeably within the first month. Review collected by and hosted on G2.com.

The admin interface takes some getting used to settings are scattered between the admin panel and other areas, which slows down onboarding new IT staff. Reporting is also thin for our needs; extracting clean audit data requires extra manual work. Review collected by and hosted on G2.com.

The per-group authentication configuration is what sold us. At Goldman, a blanket verification approach doesn't survive internal audit scrutiny, so being able to assign distinct MFA flows by user segment was a genuine requirement, not a nice-to-have. AD and Entra integration held up at our scale, remote resets reduced early-morning helpdesk pressure, and the IVM module meaningfully tightened our exposure to social engineering at the service desk level. Review collected by and hosted on G2.com.

The admin interface is functional but clunky onboarding new IT staff to it takes longer than it should. Native reporting is also thin for a regulated environment. We ended up processing audit data externally to meet compliance expectations, which shouldn't be necessary. Review collected by and hosted on G2.com.

The system combines strong security with exceptional flexibility and user-friendliness. It delivers a comprehensive Self-Service Password Reset (SSPR) solution, offering extensive customization options for design, text, and localization to support multiple languages, organizations, and diverse user repositories.

Its ability to manage different password reset targets within a single environment demonstrates a mature and well-architected platform. This level of flexibility makes it highly suitable for complex enterprise environments where multiple systems and user groups must be supported seamlessly. Review collected by and hosted on G2.com.

I’d love a bit more reporting, so it can provide proper data. Review collected by and hosted on G2.com.

It is elastic both in functionality and customisable we have it looking as our own tool.High adoption rate using the PC client good support. Review collected by and hosted on G2.com.

Hard to find the right texts when editing in the GUI. Review collected by and hosted on G2.com.

The flexibility lets us connect to both Entra and Active Directory. Staff uses DUO for Authentication and students a bit of a mix, mostly Email and SMS pin codes. Review collected by and hosted on G2.com.

The problem of service users who have forgotten their password. So better security as the users do it, and both service desk and the user save time. Review collected by and hosted on G2.com.

We use FastPass SSPR with DUO for some users and TOPT for others works super. Around 90% of our Active Directory password reset now handled through FastPass. Once figured, the system is very reliable. It supports different tailored flows depending on user groups, allowing it to handle reset for multiple ADs Review collected by and hosted on G2.com.

More reporting would be good but it works as it Review collected by and hosted on G2.com.

Finally a Self-Serrvice Password Reset system that handles all the passwords. FastPass SSPR ticks all the boxes for us. It has averything from the Client on the PC, VPN integration for work from home, handling of AD, Entra and SAP. Notifications, creating tickets automatically etc. We are happy with it. Review collected by and hosted on G2.com.

I find the default reporting system don't meet my needs Review collected by and hosted on G2.com.

FastPass SSPR integrates well with existing directory services, making setup a breeze and by reducing IT workload and improving user productivity, FastPass SSPR offers a great return on investment. Review collected by and hosted on G2.com.

Mitigated by the Identity Verification Manager (IVM) add-on, but it's important to note that even with SSPR, social engineering attacks on the service desk itself remain a possibility Review collected by and hosted on G2.com.

FastPass SSPR is great because it helps me reset my passwords easily. It works on different systems like Windows, SAP, and others, which is convenient for businesses with different computer setups. I also like that managers can approve password changes, making it safer. Review collected by and hosted on G2.com.

One thing that might be tricky is setting it up at first, especially if your company's computer systems are a bit different. But with some help and training, this can be sorted out. Review collected by and hosted on G2.com.

As a member of the support team, I discover the FastPass product and its associated solutions, including dashboards, to be highly beneficial for my daily tasks and reporting needs. Both the user interface of the dashboard platform and the FastPass platform itself are intuitive and offer effortless navigation.

The support team at FastPass is amazing.Every time I've faced an issue or required assistance, they've demonstrated a rapid response and a commitment to addressing and resolving any concerns. Review collected by and hosted on G2.com.

There is nothing I would dislike about FastPassCorp. Review collected by and hosted on G2.com.