PortalGuard Reviews & Product Details

The ability to have an IdP that can integrate with multiple user directories to provide a single login service for all corporate systems. Very flexible as it supports many authentication types with the ability to customize the reponse to fit the need.

Adding in integrations is a snap. Typical configuraton time is less than 5 minutes for integrating with SAML / OIDC.

The white glove service for standing up the initial service was exceptional along with their post support services.

This service is used daily by all staff members and has made password policy management a breeze. Review collected by and hosted on G2.com.

Updates are very manual and require some technical ability if you need to do customizations. There does not appear to be a service to notify when updates are available for the environment. Review collected by and hosted on G2.com.

We needed an Single Sign-On solution and were stumped at how to best implement this feature into our organization. This all started before the pandemic broke out and was a great help when we started making use of new online products and need better security. I think the best part is the support. We can alway get the help we need when we get stuck. Thanks to all the guys "under the hood!" Review collected by and hosted on G2.com.

Sometimes user attributes don't update exactly as they should, pretty rare, but does happen. But I know the programmer team is working on improving the product. Review collected by and hosted on G2.com.

The technology is good and the support is even better; I've had good support experiences from all of the people I've worked with at PortalGuard since our rollout a couple of years ago - I've had lots of time working with support getting help setting up new connections or sorting out an issue here or there and it has been a great relationship that we plan to continue. Review collected by and hosted on G2.com.

The biggest detraction from PortalGuard hasn't been much - just waiting for new features to be released - the core product which we use is solid but some of the cool new features that would improve the overall experience just takes a bit, that said they seem to do a solid job of QA testing as once things are released they generally work like they're supposed to. Review collected by and hosted on G2.com.

Very friendly and knowlegable staff. I no longer have to update PG because it is in the cloud and they take care of it. Review collected by and hosted on G2.com.

Sometimes when we request a change (ie updated security ciphers, protocols, etc) the request has to work with all their other cloud clients before they can do an update for us. This is understandable, but can be annoying when you are trying to meet audit requirements. Review collected by and hosted on G2.com.

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and primarily use it for password self-service. Any calls we get are from users who don't remember their validation data (favorite band, etc.) and we never have a problem with the service itself. Looking over our history of tickets, they are all entirely questions about upgrading versions. When we do ask questions, we get competent help (can't say that about all my vendors), and the team at Bio-Key does a great job responding to our needs. Review collected by and hosted on G2.com.

Nothing. It does what I need, and for a great price compared to other products. Review collected by and hosted on G2.com.

I think that the MFA and SSO (offered by PortalGuard) is one of the best ways to not only streamline the user access but also ensuring protection for the user as well. Review collected by and hosted on G2.com.

The downside to PortalGuard is that it might be difficult to utlize with technology deficient users. Review collected by and hosted on G2.com.

We've been using PortalGuard for several years now and it has worked perfectly for us. It integrates all of our single sign-on (SSO) services onto one page, includes an area for our non-SSO links, includes password reset options for users, and enables us to provide First-Time Users with easy access to all our secure online services. PortalGuard includes MFA and options for admins to customize some features. The PortalGuard application has grown significantly in the past few years and customer support is among the best we've had. We chose PortalGuard to replace a much more expensive portal solution and have never been more pleased. Review collected by and hosted on G2.com.

These days, we expect a solution we can install on our own. Although we needed the help of the implementation engineer, after several meetings, the rapport we developed was constructive for both articulating our specific needs and for getting those needs met. And honestly, the number of services we've had to integrate for SSO has been a bigger job than we expected. But even a complex configuration was made easy-peasy with the expert help we received! Review collected by and hosted on G2.com.

It's less expensive than it's true competitors, and it allows us to stay compliant with all the new FTC regulations. The team really works with you to make sure that the solution works best for your environment. Their support team implemented the solution quickly and it integrated with our environment very easily. The support staff is patient and thorough. When we had a problem (of our own making) they stayed on task until it was resolved. If there's a feature you need, they'll sincerely consider it. In our case, they even saw the value of the feature we requested and added it for everyone (you're welcome!). Everyone in our organization has to use MFA daily, and when we calculated the the labor/time savings of the feature they added, it amounted to over $4M saved yearly! Review collected by and hosted on G2.com.

I'm only putting a response here because it's required. MFA isn't fun for our users, but it is necessary and Bio-Key makes it easy! Review collected by and hosted on G2.com.

PortalGuard is very flexible in terms of configuration options, OTP methods, and customization of pages. We deployed PortalGuard to over 10,000 users within just a couple of months instead of the 6+ month project we were anticipating Review collected by and hosted on G2.com.

I haven't found any dislikes with PortalGuard, it meets all of our expectations. Review collected by and hosted on G2.com.

Enhanced Security, Improved User Experience, Seamless Integration with existing applications. Review collected by and hosted on G2.com.

The learning curve is a a bit steep at first. The customization options for the login page are still limited. Their support system is kind of flaky. The support itself isn't just their system. Review collected by and hosted on G2.com.