# Best Returns Management Software for Small Business

  *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)*

   Products classified in the overall Returns Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Returns Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Returns Management category.

In addition to qualifying for inclusion in the Returns Management Software category, to qualify for inclusion in the Small Business Returns Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  
## How Many Returns Management Software Products Does G2 Track?
**Total Products under this Category:** 106

### Category Stats (Jun 2026)
- **Average Rating**: 4.57/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 54
- **Buyer Segments**: Small-Business 43% │ Mid-Market 39% │ Enterprise 18% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Elite EXTRA (+2.89%) - Among all products in this category, Elite EXTRA recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*

  
## How Does G2 Rank Returns Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,400+ Authentic Reviews
- 106+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

**Sponsored**

### ReverseLogix

ReverseLogix is an enterprise-grade returns management system (RMS) built to manage and optimize complex returns across retail, ecommerce, manufacturing, and 3PL operations. Purpose-built for reverse logistics, not adapted from post-purchase or ecommerce tools, ReverseLogix enables organizations to automate, control, and gain full visibility into the entire returns lifecycle from initiation through final disposition. Designed for B2B, B2C, and hybrid environments, ReverseLogix is ideal for organizations managing high return volumes, complex workflows, or multi-node supply chains. The platform serves as a centralized system of record for returns, replacing fragmented tools, manual processes, and front-end-only solutions that lack operational depth. Key capabilities include: • End-to-end returns lifecycle management, including initiation, authorization, routing, inspection, and disposition • AI-driven automation to reduce manual effort and accelerate processing • Highly configurable workflows to support complex business rules, approvals, and exception handling • Real-time visibility and analytics across returns, recovery, and operational performance • Built-in return fraud detection and prevention • Intelligent routing across warehouses, stores, repair centers, recommerce channels, and third-party partners Enterprise integrations and ecosystem connectivity: ReverseLogix is designed to integrate deeply across enterprise systems, enabling real-time orchestration of returns across the entire reverse supply chain, not just the customer-facing experience. • ERP and financial systems: SAP, Oracle, Microsoft Dynamics for credits, reconciliation, and inventory accuracy • WMS, TMS, and supply chain systems: Real-time coordination of receiving, inspection, disposition, and inventory movement • OMS and ecommerce platforms: Supports return initiation while connecting downstream operations and decisioning • Carrier and logistics providers: Label generation, tracking, and shipment visibility across parcel and freight networks • 3PLs, repair, recommerce, and recycling partners: Enables multi-party workflows and external partner collaboration • CRM and customer service platforms: Full visibility into return status for support teams • Data and analytics ecosystems: Seamless integration with BI tools and data warehouses for advanced analysis Built for operational complexity, not just the return request: While many solutions focus primarily on simplifying the customer-facing return experience or supporting single-platform ecommerce environments, ReverseLogix is built to manage the operational reality of returns at scale, including inspection, grading, routing, recovery, and financial reconciliation. The platform goes beyond analytics by not only identifying issues but also executing the workflows and decisions required to resolve them within a single system. By unifying data, workflows, and decisioning, ReverseLogix helps organizations: • Reduce returns processing costs and manual effort • Increase recovery value and minimize write-offs • Improve customer experience without eroding margins • Gain actionable insights into product quality, return drivers, and operational inefficiencies ReverseLogix transforms returns from a fragmented, front-end process into a fully operationalized enterprise system, turning returns into a strategic lever for efficiency, visibility, and profitability.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2827&secure%5Bdisplayable_resource_id%5D=2827&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2827&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=154500&secure%5Bresource_id%5D=2827&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freturns-management%2Fsmall-business&secure%5Btoken%5D=cebd6a7b13b7d3393d68f50b21a1b63c10f756810eae3b194bd0e07865c077a3&secure%5Burl%5D=https%3A%2F%2Fwww.reverselogix.com%2Frequest-demonstration%2F&secure%5Burl_type%5D=book_demo)

---

  ## What Are the Top-Rated Returns Management Software Products in 2026?
### 1. [ShipHero](https://www.g2.com/products/shiphero/reviews)
  ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 203
**How Do G2 Users Rate ShipHero?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 1.0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ShipHero?**

- **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero)
- **Company Website:** https://shiphero.com
- **Year Founded:** 2013
- **HQ Location:** Garnerville, New York
- **Twitter:** @weareshiphero (6,224 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shiphero/ (361 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Logistics and Supply Chain, Warehousing
  - **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are ShipHero's Pros and Cons?

**Pros:**

- Ease of Use (80 reviews)
- Customer Support (71 reviews)
- Onboarding (42 reviews)
- Features (38 reviews)
- Helpful (38 reviews)

**Cons:**

- Poor Customer Support (26 reviews)
- Missing Features (22 reviews)
- Inventory Management (18 reviews)
- Integration Issues (17 reviews)
- Software Bugs (16 reviews)

### 2. [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews)
  Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 41
**How Do G2 Users Rate Swap Commerce?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Exchange:** 8.7/10 (Category avg: 8.4/10)
- **OMS:** 7.4/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind Swap Commerce?**

- **Seller:** [Swap Commerce Limited](https://www.g2.com/sellers/swap-commerce-limited)
- **Company Website:** https://www.swap-commerce.com/
- **Year Founded:** 2022
- **HQ Location:** London, England
- **LinkedIn® Page:** https://www.linkedin.com/company/sw-ap/ (345 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 80% Small-Business, 17% Mid-Market


#### What Are Swap Commerce's Pros and Cons?

**Pros:**

- Ease of Use (25 reviews)
- Customer Experience (21 reviews)
- Returns Management (18 reviews)
- Customer Support (14 reviews)
- Service Quality (13 reviews)

**Cons:**

- Poor Customer Support (5 reviews)
- Return Issues (5 reviews)
- Technical Issues (4 reviews)
- Label Issues (3 reviews)
- Limited Features (3 reviews)

### 3. [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews)
  Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 16
**How Do G2 Users Rate Redo Returns & Exchanges?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.6/10 (Category avg: 8.4/10)
- **OMS:** 9.4/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind Redo Returns & Exchanges?**

- **Seller:** [Redo](https://www.g2.com/sellers/redo)
- **HQ Location:** Draper, US
- **LinkedIn® Page:** http://www.linkedin.com/company/re-do-co (315 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Apparel & Fashion
  - **Company Size:** 100% Small-Business


#### What Are Redo Returns & Exchanges's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (7 reviews)
- Returns Management (7 reviews)
- Customer Experience (6 reviews)
- User-Friendly (5 reviews)

**Cons:**

- Expensive (2 reviews)
- Return Issues (2 reviews)
- Confusing Interface (1 reviews)
- Difficult Learning Process (1 reviews)
- Difficult Setup (1 reviews)

### 4. [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews)
  ShippyPro is an AI-powered shipping automation platform that helps companies reduce shipping costs, eliminate manual processes, and turn delivery into a real competitive advantage. ShippyPro provides the AI tools and APIs to manage shipping, track deliveries, and optimize logistics at any scale, directly integrated to over 190+ carriers. With a single platform, teams gain end-to-end visibility and control over shipping by: - Automating delivery operations across multiple carriers and countries, reducing manual work, errors, and operational complexity - Improving the post-purchase experience with branded tracking that proactively informs customers and reduces customer service tickets - Leveraging shipping data and analytics to monitor performance, compare carriers, track SLAs, and make better cost and service decisions - Analyzing carrier invoices to identify discrepancies, prevent overcharges, and recover hidden costs that directly impact margins As a result, ShippyPro customers typically achieve: - Up to 60% reduction in order fulfillment time - Around 30% fewer shipping errors - Up to 80% fewer clicks per shipment, enabling teams to process 50% more orders per hour - Measurable shipping cost savings, thanks to data-driven carrier optimization and invoice discrepancy detection


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 103
**How Do G2 Users Rate ShippyPro?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.5/10 (Category avg: 1.6/10)

**Who Is the Company Behind ShippyPro?**

- **Seller:** [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408)
- **Company Website:** https://www.shippypro.com
- **Year Founded:** 2016
- **HQ Location:** Florence, IT
- **Twitter:** @shippypro_ (72 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shippypro/ (71 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** IT Manager
  - **Top Industries:** Apparel & Fashion, Consumer Goods
  - **Company Size:** 55% Small-Business, 31% Mid-Market


#### What Are ShippyPro's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Carrier Integration (18 reviews)
- Customer Support (15 reviews)
- User Interface (13 reviews)
- Time-saving (12 reviews)

**Cons:**

- Slow Performance (8 reviews)
- Lack of Clarity (6 reviews)
- Expensive (5 reviews)
- Complexity (4 reviews)
- Integration Issues (4 reviews)

### 5. [Narvar](https://www.g2.com/products/narvar/reviews)
  Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 171
**How Do G2 Users Rate Narvar?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Exchange:** 7.5/10 (Category avg: 8.4/10)
- **OMS:** 7.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 3.0/10 (Category avg: 1.6/10)

**Who Is the Company Behind Narvar?**

- **Seller:** [Narvar Inc.](https://www.g2.com/sellers/narvar-inc)
- **Company Website:** https://www.narvar.com
- **Year Founded:** 2012
- **HQ Location:** San Mateo, US
- **Twitter:** @narvarinc (1,442 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/narvar (367 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 40% Mid-Market, 23% Small-Business


#### What Are Narvar's Pros and Cons?

**Pros:**

- Customer Experience (58 reviews)
- Ease of Use (58 reviews)
- Tracking (49 reviews)
- Tracking Efficiency (44 reviews)
- Customization (37 reviews)

**Cons:**

- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)
- Poor Customer Support (20 reviews)
- Difficult Setup (17 reviews)
- Complexity (15 reviews)

### 6. [ReturnGO](https://www.g2.com/products/returngo/reviews)
  ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 92
**How Do G2 Users Rate ReturnGO?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.4/10 (Category avg: 8.4/10)
- **OMS:** 9.0/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ReturnGO?**

- **Seller:** [ReturnGO](https://www.g2.com/sellers/returngo)
- **Year Founded:** 2020
- **HQ Location:** New Jersey, US
- **Twitter:** @returngoai (73 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67902660 (31 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 82% Small-Business, 17% Mid-Market


#### What Are ReturnGO's Pros and Cons?

**Pros:**

- Customer Support (8 reviews)
- Ease of Use (7 reviews)
- Returns Management (6 reviews)
- Customer Experience (5 reviews)
- Customer Satisfaction (4 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Delays (1 reviews)
- Difficult Setup (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)

### 7. [AfterShip](https://www.g2.com/products/aftership/reviews)
  AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 309
**How Do G2 Users Rate AfterShip?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Exchange:** 8.8/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10)

**Who Is the Company Behind AfterShip?**

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership (4,020 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (413 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 86% Small-Business, 12% Mid-Market


#### What Are AfterShip's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Integrations (5 reviews)
- Easy Integrations (4 reviews)
- Helpful (4 reviews)
- Issue Resolution (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Tracking Issues (3 reviews)
- Missing Features (2 reviews)
- Poor Customer Support (2 reviews)
- Poor Support (2 reviews)

### 8. [ClickPost](https://www.g2.com/products/clickpost/reviews)
  ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 144
**How Do G2 Users Rate ClickPost?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 10.0/10 (Category avg: 8.4/10)
- **OMS:** 9.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ClickPost?**

- **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost)
- **Company Website:** https://www.clickpost.ai/
- **HQ Location:** Recife , Pernambuco
- **Twitter:** @ClickPost (198 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/playnaweb/about (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Apparel & Fashion, Consumer Goods
  - **Company Size:** 59% Mid-Market, 21% Small-Business


#### What Are ClickPost's Pros and Cons?

**Pros:**

- Tracking (44 reviews)
- Ease of Use (41 reviews)
- Customer Support (34 reviews)
- Service Quality (24 reviews)
- Real-time Tracking (23 reviews)

**Cons:**

- Limited Customization (7 reviews)
- Missing Features (7 reviews)
- Delay Issues (6 reviews)
- Tracking Issues (6 reviews)
- Delays (5 reviews)

### 9. [Loop Returns](https://www.g2.com/products/loop-returns/reviews)
  Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 61
**How Do G2 Users Rate Loop Returns?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Exchange:** 9.3/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.7/10 (Category avg: 1.6/10)

**Who Is the Company Behind Loop Returns?**

- **Seller:** [Loop Returns](https://www.g2.com/sellers/loop-returns)
- **Year Founded:** 2017
- **HQ Location:** Columbus, US
- **Twitter:** @loop (2,239 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/loop-returns/ (291 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Social Media Moderator
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 67% Small-Business, 32% Mid-Market


### 10. [ReturnZap](https://www.g2.com/products/returnzap/reviews)
  ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables flexible returns policies and advanced automation logic through a beautiful, customizable returns portal. Shopify sellers love ReturnZap because it's a breeze to set up and very easy to use. ReturnZap has the most flexible exchange solution for Shopify, with purpose built tools to deal specifically with Shopify accounting and fulfillment challenges related to fulfillment. ReturnZap eliminates the need for manual exchange reconcilation, so you spend less time cleaning up data and more time magaging your business. Key features of ReturnZap include: - Embedded customer returns portal with full customization - Self serve return labels, with advanced shipping fee logic - Advanced return policies with flexible rules and workflows - Native integration to Shopify - Available WMS integrations - Custom graphQL-based API and Webhooks ReturnZap gives you the tools you need to not only save time, but also to reduce refunds and boost the bottom line. Offer store credit in multiple forms, including native Shopify account credit, and offer exchanges for any product, at any price. ReturnZap has deep integrations into Shopify and has been awarded "Built for Shopify" status, the highest level of recognition and achievement. ReturnZap feels like an extension of Shopify, making it easier for new users and teams to onboard and get set up quickly and easily. ReturnZap works worldwide, and can facilitate international return shipments. Our largest markets are: - US and Canada - UK - Europe, including France, Germany, Netherlands - Australia and New Zealand Customers love ReturnZap for its ongoing support. Get access to dedicated, top notch support at no additional charge.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 11
**How Do G2 Users Rate ReturnZap?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Exchange:** 7.8/10 (Category avg: 8.4/10)
- **OMS:** 7.4/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ReturnZap?**

- **Seller:** [ReturnZap](https://www.g2.com/sellers/returnzap)
- **Company Website:** https://www.returnzap.com
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/returnzap (3 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Retail
  - **Company Size:** 91% Small-Business, 9% Mid-Market


#### What Are ReturnZap's Pros and Cons?

**Pros:**

- Returns Management (7 reviews)
- Customer Support (5 reviews)
- Features (4 reviews)
- Customer Experience (3 reviews)
- Prompt Service (3 reviews)

**Cons:**

- Return Issues (2 reviews)
- Integration Issues (1 reviews)

### 11. [Increff WMS](https://www.g2.com/products/increff-wms/reviews)
  Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 103
**How Do G2 Users Rate Increff WMS?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 9.1/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10)

**Who Is the Company Behind Increff WMS?**

- **Seller:** [Increff](https://www.g2.com/sellers/increff)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @increff (219 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/increff/mycompany (293 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 55% Mid-Market, 21% Small-Business


#### What Are Increff WMS's Pros and Cons?

**Pros:**

- Inventory Management (28 reviews)
- Ease of Use (25 reviews)
- Customer Support (14 reviews)
- Order Management (14 reviews)
- Tracking (14 reviews)

**Cons:**

- Poor Reporting (8 reviews)
- Limited Reporting (5 reviews)
- Limited Features (4 reviews)
- Inadequate Reporting (3 reviews)
- Limited Customization (3 reviews)

### 12. [AfterShip Returns Center](https://www.g2.com/products/aftership-returns-center/reviews)
  AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns with a branded interactive return page, reduce costs and recapture revenue. We have partnered with 17 carriers to print return labels quickly. We support USPS, FedEx, DHL, UPS, and many other carriers.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12
**How Do G2 Users Rate AfterShip Returns Center?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Exchange:** 7.3/10 (Category avg: 8.4/10)
- **OMS:** 7.5/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind AfterShip Returns Center?**

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership (4,020 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (413 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 83% Small-Business, 8% Enterprise


### 13. [parcelLab](https://www.g2.com/products/parcellab/reviews)
  parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 260
**How Do G2 Users Rate parcelLab?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 2.9/10 (Category avg: 1.6/10)

**Who Is the Company Behind parcelLab?**

- **Seller:** [parcelLab](https://www.g2.com/sellers/parcellab)
- **Company Website:** https://parcellab.com/
- **Year Founded:** 2015
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @parcellab_en (1,015 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/parcellab (163 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Agent, customer service
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 56% Mid-Market, 25% Enterprise


#### What Are parcelLab's Pros and Cons?

**Pros:**

- Ease of Use (66 reviews)
- Tracking Efficiency (51 reviews)
- Tracking (48 reviews)
- Customer Experience (41 reviews)
- Tracking Ease (41 reviews)

**Cons:**

- Tracking Issues (21 reviews)
- Missing Features (14 reviews)
- Limited Functionality (13 reviews)
- Limited Customization (12 reviews)
- Complexity (10 reviews)

### 14. [Retino](https://www.g2.com/products/retino/reviews)
  Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In the app, you can see all open cases, return shipping, customer history, most frequently returned products, and much more.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 27
**How Do G2 Users Rate Retino?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Exchange:** 8.9/10 (Category avg: 8.4/10)
- **OMS:** 9.2/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind Retino?**

- **Seller:** [Retino](https://www.g2.com/sellers/retino)
- **Year Founded:** 2017
- **HQ Location:** Prague, Czech Republic
- **LinkedIn® Page:** https://www.linkedin.com/company/retino/ (13 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Apparel & Fashion
  - **Company Size:** 81% Small-Business, 19% Mid-Market


### 15. [Outvio](https://www.g2.com/products/outvio/reviews)
  Post-sales infrastructure for eCommerce. Online retailers of all sizes, from startups to large eCommerce champions, use Outvio to automate fulfillment and returns, optimise customer support, strengthen brand presence and facilitate post-sales marketing. Outvio powers thousands of online shops to deliver millions of euros worth of orders every month, while giving the best shopping experience possible to their customers. We do this by giving online shops the tools to pack, ship, track and return orders, as well as brand, communicate and market to their shoppers while doing it. We love to help our users grow!


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 14
**How Do G2 Users Rate Outvio?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 2.4/10 (Category avg: 1.6/10)

**Who Is the Company Behind Outvio?**

- **Seller:** [Outvio](https://www.g2.com/sellers/outvio)
- **Year Founded:** 2018
- **HQ Location:** Tallinn, EE
- **Twitter:** @outvio (212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11076456 (10 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 92% Small-Business, 8% Mid-Market


### 16. [ParcelWILL](https://www.g2.com/products/parcelwill/reviews)
  ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to reduce WISMO calls and encourage repeat business, thereby decreasing customer service costs and improving post-purchase experience & business profits.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 129
**How Do G2 Users Rate ParcelWILL?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Exchange:** 7.8/10 (Category avg: 8.4/10)
- **OMS:** 9.7/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ParcelWILL?**

- **Seller:** [CWILL](https://www.g2.com/sellers/cwill)
- **Company Website:** https://www.cwill.com/
- **Year Founded:** 2014
- **HQ Location:** 201 Commonwealth Ct Cary, NC  27511 United States
- **LinkedIn® Page:** https://www.linkedin.com/company/channelwill/ (95 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 71% Small-Business, 1% Mid-Market


#### What Are ParcelWILL's Pros and Cons?

**Pros:**

- Customer Support (34 reviews)
- Setup Ease (31 reviews)
- Ease of Use (29 reviews)
- Tracking (29 reviews)
- Tracking Efficiency (28 reviews)

**Cons:**

- Expensive (9 reviews)
- Limited Customization (6 reviews)
- Tracking Issues (5 reviews)
- Inadequate Reporting (3 reviews)
- Inefficient Shipping Process (3 reviews)


    ## What Is Returns Management Software?
  [Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics)
  ## What Software Categories Are Similar to Returns Management Software?
    - [Shipping Software](https://www.g2.com/categories/shipping)
    - [Package Tracking Software](https://www.g2.com/categories/package-tracking)
    - [Multicarrier Parcel Management Solutions Software](https://www.g2.com/categories/multicarrier-parcel-management-solutions)