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Best Returns Management Software for Small Business

Daniel Rivera
DR
Researched and written by Daniel Rivera

Products classified in the overall Returns Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Returns Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Returns Management category.

In addition to qualifying for inclusion in the Returns Management Software category, to qualify for inclusion in the Small Business Returns Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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12 Listings in Small Business Returns Management Available

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    G2 Score
Swap Commerce
(40)4.8 out of 5
3rd Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, ins

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 83% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Swap Commerce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Experience
    20
    Returns Management
    18
    Customer Support
    14
    Service Quality
    13
    Cons
    Poor Customer Support
    5
    Return Issues
    4
    Technical Issues
    4
    Label Issues
    3
    Limited Features
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Swap Commerce features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Exchange
    Average: 8.3
    7.4
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Swap Commerce Limited
    Company Website
    Year Founded
    2022
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, ins

Users
No information available
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 83% Small-Business
  • 15% Mid-Market
Swap Commerce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Experience
20
Returns Management
18
Customer Support
14
Service Quality
13
Cons
Poor Customer Support
5
Return Issues
4
Technical Issues
4
Label Issues
3
Limited Features
3
View All Pros and Cons
Swap Commerce features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Exchange
Average: 8.3
7.4
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Swap Commerce Limited
Company Website
Year Founded
2022
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Redo Returns & Exchanges
(13)4.8 out of 5
8th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), an

    Users
    No information available
    Industries
    • Apparel & Fashion
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Redo Returns & Exchanges Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    7
    Returns Management
    7
    Customer Experience
    6
    User-Friendly
    5
    Cons
    Expensive
    2
    Return Issues
    2
    Confusing Interface
    1
    Difficult Learning Process
    1
    Difficult Setup
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Redo Returns & Exchanges features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Exchange
    Average: 8.3
    9.3
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Redo
    HQ Location
    Draper, US
    LinkedIn® Page
    www.linkedin.com
    205 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), an

Users
No information available
Industries
  • Apparel & Fashion
Market Segment
  • 100% Small-Business
Redo Returns & Exchanges Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
7
Returns Management
7
Customer Experience
6
User-Friendly
5
Cons
Expensive
2
Return Issues
2
Confusing Interface
1
Difficult Learning Process
1
Difficult Setup
1
View All Pros and Cons
Redo Returns & Exchanges features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.6
Exchange
Average: 8.3
9.3
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Redo
HQ Location
Draper, US
LinkedIn® Page
www.linkedin.com
205 employees on LinkedIn®
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ReturnGO
(91)4.8 out of 5
7th Easiest To Use in Returns Management software
Save to My Lists
Entry Level Price:$23.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management port

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 82% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ReturnGO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Ease of Use
    9
    Returns Management
    7
    Customer Experience
    6
    Features
    6
    Cons
    Poor Customer Support
    2
    Delays
    1
    Difficult Setup
    1
    Expensive
    1
    Inadequate Reporting
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReturnGO features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Exchange
    Average: 8.3
    9.0
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ReturnGO
    Year Founded
    2020
    HQ Location
    New Jersey, US
    Twitter
    @returngoai
    74 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management port

Users
No information available
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 82% Small-Business
  • 16% Mid-Market
ReturnGO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Ease of Use
9
Returns Management
7
Customer Experience
6
Features
6
Cons
Poor Customer Support
2
Delays
1
Difficult Setup
1
Expensive
1
Inadequate Reporting
1
View All Pros and Cons
ReturnGO features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.4
Exchange
Average: 8.3
9.0
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
ReturnGO
Year Founded
2020
HQ Location
New Jersey, US
Twitter
@returngoai
74 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
AfterShip
(307)4.7 out of 5
Save to My Lists
Entry Level Price:$11.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking inf

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 86% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AfterShip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Helpful
    6
    Integrations
    4
    Ease of Use
    3
    Easy Integrations
    3
    Cons
    Expensive
    3
    Tracking Issues
    3
    Missing Features
    2
    Poor Customer Support
    2
    Poor Support
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AfterShip features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Exchange
    Average: 8.3
    8.8
    OMS
    Average: 8.5
    0.4
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AfterShip
    Company Website
    Year Founded
    2012
    HQ Location
    Singapore
    Twitter
    @aftership
    4,029 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking inf

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 86% Small-Business
  • 12% Mid-Market
AfterShip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Helpful
6
Integrations
4
Ease of Use
3
Easy Integrations
3
Cons
Expensive
3
Tracking Issues
3
Missing Features
2
Poor Customer Support
2
Poor Support
2
View All Pros and Cons
AfterShip features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Exchange
Average: 8.3
8.8
OMS
Average: 8.5
0.4
How long did it take to go live?
Average: 1.6
Seller Details
Seller
AfterShip
Company Website
Year Founded
2012
HQ Location
Singapore
Twitter
@aftership
4,029 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Narvar
(150)4.2 out of 5
11th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 40% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Narvar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Experience
    52
    Ease of Use
    48
    Tracking
    38
    Tracking Efficiency
    33
    Customization
    32
    Cons
    Limited Customization
    20
    Limited Functionality
    19
    Poor Customer Support
    18
    Difficult Setup
    16
    Complexity
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Narvar features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.6
    Exchange
    Average: 8.3
    7.7
    OMS
    Average: 8.5
    3.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Narvar Inc.
    Company Website
    Year Founded
    2012
    HQ Location
    San Mateo, US
    Twitter
    @narvarinc
    1,428 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    378 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 40% Mid-Market
  • 23% Small-Business
Narvar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Experience
52
Ease of Use
48
Tracking
38
Tracking Efficiency
33
Customization
32
Cons
Limited Customization
20
Limited Functionality
19
Poor Customer Support
18
Difficult Setup
16
Complexity
15
View All Pros and Cons
Narvar features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
7.6
Exchange
Average: 8.3
7.7
OMS
Average: 8.5
3.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Narvar Inc.
Company Website
Year Founded
2012
HQ Location
San Mateo, US
Twitter
@narvarinc
1,428 Twitter followers
LinkedIn® Page
www.linkedin.com
378 employees on LinkedIn®
Loop Returns
(62)4.7 out of 5
View top Consulting Services for Loop Returns
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like

    Users
    • Social Media Moderator
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 68% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Loop Returns features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Exchange
    Average: 8.3
    8.7
    OMS
    Average: 8.5
    0.7
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loop Returns
    Year Founded
    2017
    HQ Location
    Columbus, US
    Twitter
    @loop
    2,247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like

Users
  • Social Media Moderator
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 68% Small-Business
  • 31% Mid-Market
Loop Returns features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Exchange
Average: 8.3
8.7
OMS
Average: 8.5
0.7
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Loop Returns
Year Founded
2017
HQ Location
Columbus, US
Twitter
@loop
2,247 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
AfterShip Returns Center
(11)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns wi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 91% Small-Business
    • 9% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AfterShip Returns Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Returns Management
    1
    Cons
    Inefficient Shipping Process
    1
    Poor Customer Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AfterShip Returns Center features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.3
    Exchange
    Average: 8.3
    7.5
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AfterShip
    Year Founded
    2012
    HQ Location
    Singapore
    Twitter
    @aftership
    4,029 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns wi

Users
No information available
Industries
No information available
Market Segment
  • 91% Small-Business
  • 9% Enterprise
AfterShip Returns Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Returns Management
1
Cons
Inefficient Shipping Process
1
Poor Customer Support
1
View All Pros and Cons
AfterShip Returns Center features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.3
Exchange
Average: 8.3
7.5
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
AfterShip
Year Founded
2012
HQ Location
Singapore
Twitter
@aftership
4,029 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Increff WMS
(103)4.7 out of 5
4th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expo

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 53% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Increff WMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Inventory Management
    39
    Ease of Use
    35
    Order Management
    21
    Customer Support
    19
    Time-saving
    16
    Cons
    Poor Reporting
    8
    Limited Features
    6
    Limited Customization
    5
    Limited Reporting
    5
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Increff WMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Exchange
    Average: 8.3
    9.1
    OMS
    Average: 8.5
    0.4
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Increff
    Year Founded
    2016
    HQ Location
    Bengaluru, Karnataka
    Twitter
    @increff
    215 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    297 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expo

Users
No information available
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 53% Mid-Market
  • 22% Small-Business
Increff WMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Inventory Management
39
Ease of Use
35
Order Management
21
Customer Support
19
Time-saving
16
Cons
Poor Reporting
8
Limited Features
6
Limited Customization
5
Limited Reporting
5
Missing Features
5
View All Pros and Cons
Increff WMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Exchange
Average: 8.3
9.1
OMS
Average: 8.5
0.4
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Increff
Year Founded
2016
HQ Location
Bengaluru, Karnataka
Twitter
@increff
215 Twitter followers
LinkedIn® Page
www.linkedin.com
297 employees on LinkedIn®
parcelLab
(217)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-over

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 54% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • parcelLab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    65
    Tracking Efficiency
    55
    Tracking
    51
    Tracking Ease
    43
    Customer Experience
    41
    Cons
    Tracking Issues
    22
    Missing Features
    12
    Limited Functionality
    10
    Limited Customization
    9
    Technical Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • parcelLab features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Exchange
    Average: 8.3
    8.8
    OMS
    Average: 8.5
    3.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    parcelLab
    Company Website
    Year Founded
    2015
    HQ Location
    Boston, Massachusetts
    Twitter
    @parcellab_en
    1,034 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    159 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-over

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 54% Mid-Market
  • 25% Enterprise
parcelLab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
65
Tracking Efficiency
55
Tracking
51
Tracking Ease
43
Customer Experience
41
Cons
Tracking Issues
22
Missing Features
12
Limited Functionality
10
Limited Customization
9
Technical Issues
9
View All Pros and Cons
parcelLab features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Exchange
Average: 8.3
8.8
OMS
Average: 8.5
3.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
parcelLab
Company Website
Year Founded
2015
HQ Location
Boston, Massachusetts
Twitter
@parcellab_en
1,034 Twitter followers
LinkedIn® Page
www.linkedin.com
159 employees on LinkedIn®
Retino
(27)4.9 out of 5
12th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In

    Users
    No information available
    Industries
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retino Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Returns Management
    4
    Easy Integrations
    3
    Automation
    2
    Customer Satisfaction
    2
    Cons
    Difficult Learning Process
    1
    Limited Customization
    1
    Limited Features
    1
    Problematic Updates
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retino features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Exchange
    Average: 8.3
    9.2
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retino
    Year Founded
    2017
    HQ Location
    Prague, Czech Republic
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In

Users
No information available
Industries
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 19% Mid-Market
Retino Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Returns Management
4
Easy Integrations
3
Automation
2
Customer Satisfaction
2
Cons
Difficult Learning Process
1
Limited Customization
1
Limited Features
1
Problematic Updates
1
Slow Performance
1
View All Pros and Cons
Retino features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.9
Exchange
Average: 8.3
9.2
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Retino
Year Founded
2017
HQ Location
Prague, Czech Republic
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Outvio
(13)4.8 out of 5
9th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Post-sales infrastructure for eCommerce. Online retailers of all sizes, from startups to large eCommerce champions, use Outvio to automate fulfillment and returns, optimise customer support, strength

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outvio features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    2.4
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outvio
    Year Founded
    2018
    HQ Location
    Tallinn, EE
    Twitter
    @outvio
    213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Post-sales infrastructure for eCommerce. Online retailers of all sizes, from startups to large eCommerce champions, use Outvio to automate fulfillment and returns, optimise customer support, strength

Users
No information available
Industries
No information available
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Outvio features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
2.4
How long did it take to go live?
Average: 1.6
Seller Details
Seller
Outvio
Year Founded
2018
HQ Location
Tallinn, EE
Twitter
@outvio
213 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
ParcelWILL
(114)4.8 out of 5
10th Easiest To Use in Returns Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to

    Users
    • Owner
    • CEO
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 66% Small-Business
    • 1% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ParcelWILL Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    31
    Setup Ease
    28
    Tracking
    28
    Tracking Efficiency
    27
    Customer Experience
    24
    Cons
    Expensive
    8
    Limited Customization
    5
    Tracking Issues
    5
    Inefficient Shipping Process
    3
    UX Improvement
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ParcelWILL features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Exchange
    Average: 8.3
    9.7
    OMS
    Average: 8.5
    0.0
    How long did it take to go live?
    Average: 1.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CWILL
    Company Website
    Year Founded
    2014
    HQ Location
    Pasadena, California
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to

Users
  • Owner
  • CEO
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 66% Small-Business
  • 1% Mid-Market
ParcelWILL Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
31
Setup Ease
28
Tracking
28
Tracking Efficiency
27
Customer Experience
24
Cons
Expensive
8
Limited Customization
5
Tracking Issues
5
Inefficient Shipping Process
3
UX Improvement
3
View All Pros and Cons
ParcelWILL features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
7.8
Exchange
Average: 8.3
9.7
OMS
Average: 8.5
0.0
How long did it take to go live?
Average: 1.6
Seller Details
Seller
CWILL
Company Website
Year Founded
2014
HQ Location
Pasadena, California
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
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