--- title: Swap Commerce Reviews meta_title: 'Swap Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Swap Commerce works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 60 scale: '5' date_modified: '2026-07-01' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Swap Commerce Reviews **Vendor:** Swap Commerce Limited **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.6/5.0 **Total Reviews:** 60 ## About Swap Commerce Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had. ## Swap Commerce Pros & Cons **What users like:** - Users love the **ease of use** of Swap Commerce, praising its intuitive design and seamless onboarding experience. (25 reviews) - Users admire the **seamless customer experience** of Swap Commerce, highlighting its intuitive interface and excellent support. (21 reviews) - Users appreciate the **efficient returns management** of Swap Commerce, enhancing customer satisfaction and operational effectiveness. (18 reviews) - Users praise SWAP Commerce for its **responsive customer support** , ensuring assistance and enhancing overall user experience. (14 reviews) - Users value the **exceptional service quality** of Swap Commerce, enhancing efficiency and customer satisfaction in returns management. (13 reviews) - Helpful (12 reviews) - Customer Satisfaction (10 reviews) - Efficiency (9 reviews) - Users value the **time-saving features** of Swap Commerce, significantly reducing the time spent on processing returns. (9 reviews) - Prompt Service (8 reviews) **What users dislike:** - Users find the **poor customer support** experience frustrating, particularly due to difficulties in reaching human agents. (5 reviews) - Users find the **return issues** with delayed refunds cumbersome and suggest a need for more automation in the process. (5 reviews) - Users report encountering **technical issues** with Swap Commerce, which can hinder usability, especially for less tech-savvy customers. (4 reviews) - Users face **label issues** with Swap Commerce, causing occasional delays but not significantly impacting overall service. (3 reviews) - Users find Swap Commerce's **limited features** occasionally lag behind competitors, impacting usability despite overall solid performance. (3 reviews) - Users note **inadequate reporting** speed and clarity, expressing the need for more options and filters in reports. (2 reviews) - Limited Functionality (2 reviews) - Limited Options (2 reviews) - Long Waiting Time (2 reviews) - Delays (1 reviews) ## Swap Commerce Reviews ### 1. A strong returns platform improving customer experience and reducing manual work. **Rating:** 5.0/5.0 stars **Reviewed by:** Assad Y. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Swap Commerce?** What I like most about Swap Commerce is the combination of a strong returns platform and genuinely responsive support. The system has helped us manage returns more clearly across Customer Service, Warehouse and Merchandising. Even when an issue has come up, it has been resolved quickly with minimal impact on customers, and any financial queries or back-end corrections have usually been sorted within the same day. Eoin has also been excellent throughout our move from Swap V1 to Swap V2, supporting the testing and implementation across different teams and helping us work through any issues along the way. It has felt like working with a partner rather than just a software provider. **What do you dislike about Swap Commerce?** Swap V1 was more limited when it came to integrations with other platforms, which meant some processes still relied on manual work. Swap V2 has been a big improvement so far, with much stronger integrations and a more flexible setup. There are still areas being developed, such as automated bundle return calculations, but once this is in place it should save our C **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce makes the returns process much easier and clearer for customers, giving them a simple self-service journey with better visibility throughout. That reduces unnecessary contact with our Customer Service team, lowers contact pressure and removes a lot of avoidable manual work. It creates a better experience for the customer while also making the process easier and more efficient for the team, so it is a genuine win-win. ### 2. Swap - a fully inclusive ecommerce partner **Rating:** 4.5/5.0 stars **Reviewed by:** Ewan C. | Operations & IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Swap Commerce?** Working with the Swap team has been a game changer. The team are dynamic and super helpful in guidance and suggestion on strategy as well as delivering a well polished returns solution. Swap Global has allowed us to ship internationally and remove the logistical and Operational headaches, a true 'set & forget' system. They are the new kids on the block and they are delivering some really useful tools that actually solve issues in our vertical. **What do you dislike about Swap Commerce?** Least helpful thing about Swap? I don't think there is anything! **What problems is Swap Commerce solving and how is that benefiting you?** Working with Swap has given us access to people that have worked brand side and now work for Swap. They understand what we are trying to do as a business and are able to help and consult from both a brand side POV as well as Swap. The team is helping us polish the international side of our business, consulting on everything from paid delivery thresholds to walking us through Shopify Flows. ### 3. Centralized, Easy Returns With Powerful Automation and Data Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Abbie M. | Customer Service Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Swap Commerce?** We've been able to centralise our return information and data. Iron out our return process and ensure this is uniform and everything can be tracked. Its a clear and easy system to use day to day to track and process our returns. Its helped to reduce workload across our customer service returns team and completely automate some refund requests and partially automate other refund requests and exchanges. We've integrated it with Shopify and our back end system and will continue to work with Swap to improve on the integrations. We can pull data on customer comments, repeat issues and problem items alongside the main return reasons and how many returns reflect as refunds per exchanges. We use this data across the entire company to find issues within our workshop, shipping and suppliers. It supports our sales team and we've been able to trigger tickets for high value returns so we can intervene while in transit and try to retain. **What do you dislike about Swap Commerce?** Not have a centralised claims tab, I run our Customer Service returns team and it would help to be able to monitor what claims are ongoing, how many are active vs closed. We'd rather have an overview of this, regardless of who has raised the claim, so other members of the team can respond or chase these as needed. We can change a refund request to a gift card but we'd also like this option for exchanges. Sometimes customers change their mind on the exchange or its unavailable and having to option to change to a gift card request will help automate these. We can only adjust an exchange for the same item but a different size, if applicable. We would like the option to change to alternate products again to help with our automation and overall workload. Currently if a customer wants an alternate product that stated on the RMS, we have to close the return request and process the exchange manually on shopify. This of course slows us down and adds to the workload. **What problems is Swap Commerce solving and how is that benefiting you?** The amount and value of refunds. We sue the data and customer comments to get to the core issues and are in the midst of making adjustments across the company to support in this. For example we had a lot of returns due to colour and clarity of the jewels selected, we have compiled this information, amount of returns and value to provide data to allow for progress and improvement. ### 4. Easy Shopify Returns, but Return Reason and Search Options Need More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte A. | CX Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** Filters are easy to use, the platform is easy to navigate around, information is clear and the integration with shopify makes for ease of use, chat is easy to use when you have an issues, the clear table contents and tavs make it easy to use, and there is a fast connection between shopify when you click process it immediately works in the background **What do you dislike about Swap Commerce?** When you open the webpage it automatically begins in analytics, personally it should open to the return dashboard, there is an inability to amend the return reason without deleting the RMA, not all users have access to this, so a bypass or amendment to either switch return reason or when a rma is closed over ride the return again would be helpful, between swap 1 and swap 2 the search features are different. SWAP1 uses just the numericals of our order numbers, SWAP2 uses both the letters and numbers but the letters are case sensitive, you cant amend the return method choice, the chat function is easy to use and the agents are very helpful. Finally the RMA created, if deleted or closed doesnt let shopify recreate a return in the order **What problems is Swap Commerce solving and how is that benefiting you?** We really wanted to retain refunds and offer store credit, swap has introduced the convert to credit option that lets us amend the refund amount to credit (we do like to offer an additional balance so if that can be added that would be great) ### 5. Streamlined Returns and Exceptional Support with Swap Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Aleksandra S. | Customer Service Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** What I like best about Swap Commerce is that it has completely transformed The Diamond Store's returns process by bringing everything into one manageable and streamlined platform. It has significantly improved our operational efficiency and provided a much better experience for both our team and our customers. Equally importantly, the team at Swap has been exceptional. They are consistently available to provide support, are proactive in helping us navigate more complex scenarios, and genuinely work collaboratively with us to find solutions. Having a strong platform is one thing, but having a responsive and knowledgeable team behind it has made a real difference to our experience. **What do you dislike about Swap Commerce?** Overall, our experience with Swap Commerce has been very positive. The areas for improvement are generally smaller operational details rather than major issues. One challenge has been user permissions and access controls, which can feel somewhat limited depending on the level of flexibility required by different teams. Additionally, when transitioning to Swap 2, some of the smaller features and quality-of-life improvements that made a real difference to our day-to-day workflows were not carried over, which was disappointing. I would also say that, at times, there can be a lengthy wait for the implementation of smaller feature requests or enhancements. Whilst these may appear minor individually, they can have a significant impact on operational efficiency and the overall user experience. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce is helping us solve several key operational challenges by working collaboratively with us to adapt the platform to the unique needs of the jewellery industry. One of the biggest benefits has been the introduction of projects aimed at improving accessibility and the customer experience, such as the implementation of a chat feature to make it easier for customers to obtain support throughout the returns journey. Most importantly, Swap has been working closely with us to develop a dedicated repair workflow. The nature of our business differs significantly from many traditional ecommerce sectors, such as fashion and apparel, as jewellery often carries substantial sentimental value and requires ongoing maintenance, repairs, resizing, and aftercare services. Standard returns platforms are not typically designed with these requirements in mind. Swap has demonstrated a genuine willingness to understand our business model and work with us to develop solutions that better support our customers and internal processes. This collaborative approach has enabled us to improve efficiency, enhance the customer experience, and move towards a more streamlined and scalable aftercare process. ### 6. Why would you use anything else?!?! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Head of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Swap Commerce?** We switched over to SWAP returns over a year ago and the user experience is greatly improved and we have been able to retain so much more money in the business through the exchange or shop now features. We then installed Swap Global for cross boarder order fulfilment and have seen our international sales increase by over 100% since making the change from Global-E. The user interface is super intuitive and if we do have any issues then SWAP's customer support is always on hand to assist. Since setting up (which was straight forward and handled by the team) we very rarely need to make changes which is nice that it is so light touch for us. **What do you dislike about Swap Commerce?** Our experience has been great and don't really have any dislikes with the platform. **What problems is Swap Commerce solving and how is that benefiting you?** From a cross boarder fulfilment solution this is much more transparent for the customer and allows them to see what the product costs are and what are additional duties and taxes. ### 7. Simplifies Returns and shipping outside UK, Needs Better Shipping Charge Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Ericka S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** I like how Swap Commerce provides easiness for our customers when logging a return or purchasing from outside the UK. The returns reporting is particularly helpful. We use Swap for all our returns and outbound shipping to international customers, which means our customers don't have to deal directly with customs since it's all handled by Swap. **What do you dislike about Swap Commerce?** We ship from multiple locations as our stores are also online. However, we consolidate the parcel so if an order is split between a store and our warehouse we consolidate it at our warehouse so that the customer receives it in one parcel. However, Swap Commerce will double charge shipping as it looks to be two parcels. We had a workaround before, however, this stopped working and it's back to charging shipping twice, which we then need to refund. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce helps us understand return volumes and reasons with reports, and streamlines outbound shipping by handling customs, making it easier for our customers to buy internationally. ### 8. Collaborative Team That Listens and Continuously Improves **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsey T. | Head of Sales and Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** Their collaborative approach and willingness to listen to customer feedback. They're open to developing and enhancing features within the platform to better meet their customers' needs, which shows they're committed to continuous improvement and building solutions that genuinely add value. **What do you dislike about Swap Commerce?** One area for improvement is user permissions. The current permission structure isn't strict enough, as it allows all users access to settings that should ideally be restricted based on roles. More granular role-based permissions would improve security, reduce the risk of accidental changes, and give businesses greater control over user access. I know this is somethng they are working on **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce is solving the challenge of bringing together data from multiple sources into one place, making analytics more accessible and actionable. This has helped us better understand performance, identify opportunities for revenue retention, and make more informed business decisions. It has also automated a number of manual processes, reducing unnecessary workload, minimising manual intervention, and allowing the team to focus on more valuable tasks. ### 9. Flexible and Insightful Returns Management **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona S. | Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** I really enjoy Swap Commerce's flexibility and how user-friendly the platform is. The interface design is something I love, and I appreciate that it is always open to new suggestions to fit our business needs. It's also easy to use and customizable, and I find the analytics side of things very useful and insightful for business feedback. It helps us gather detailed data through customer experience and feedback. Furthermore, the initial setup of Swap Commerce was very easy. **What do you dislike about Swap Commerce?** There are some limitations with Swap Commerce, like not being able to generate a label to send rejected parcels back to customers. It would also be great to have an omni-channel feature because our UK and US channels are separate. But other than no issues with processing **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce consolidates returns processing across platforms, offers strong analytics on returns and customer feedback, promotes revenue retention through exchannges and credits, and is customizable and easy to access. ### 10. Love Swap! Helped us grow in international markets and made returns super easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Swap Commerce?** The communication and support SWAP have provided since we joined has been fantastic, and it’s been very refreshing compared with other companies we’ve used in the past. They also offer fantastic services that help our business grow, especially during busy periods. **What do you dislike about Swap Commerce?** It took us a while to get used to Swaps’ back-end integration and to take control of our own Shopify store again. But once we figured it out, it was definitely worth it. **What problems is Swap Commerce solving and how is that benefiting you?** Swap has made our lives easier when it comes to international distribution. We now have full control over our pricing structure, which we didn’t have before. We’re currently in the process of moving forward with Swap Clear, and it should solve major tax and duty issues for our US customers. ### 11. SWAP V2 Keeps Our Luxury Brand Journey Consistent **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah S. | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Swap Commerce?** For us SWAP is an extension of the brand journey, we are able to ensure a consistent journey for our customers - at a luxury price point this is essential. **What do you dislike about Swap Commerce?** We manage two websites- would be good if we could consolidate reporting, but honestly there isn't much I don't like and SWAP V2 has been great for our customers. **What problems is Swap Commerce solving and how is that benefiting you?** Its ensure a fiction free returns process for our customers, and the benefit is protecting our reputation as well delivery additional benefits such as exchanges. ### 12. Swap makes international sales and returns a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Swap Commerce?** The team are fantastic, knowledgeable, and always quick to reply to any questions. They really stay on top of everything, and their portal has made it so much easier to access business analytics. The returns side has saved us so much time and money, but is still wonderfully simple for customers to use. The integration and implementation for both the cross-border solution and the returns portal was so easy and quick, and we love that nothing is blocked off/ hidden from us, as we experienced with other providers before. We're in the process of moving to their upgraded returns portal and the new features make things even better. One of the great things about Swap is that they're always improving their offering. Our account manager Lara is an absolute star and is always on top of everything. We're informed of any and all changes and developments around the world that might impact our business and Swap always has a solution ready. I would recommend them to any business. **What do you dislike about Swap Commerce?** I was disappointed when they removed their tracking service, but I can't fault any of their processes or technology. It's super easy to use and they're always looking at ways to improve it. **What problems is Swap Commerce solving and how is that benefiting you?** Their knowledge and advice around international pricing coefficients and taxes and duties has been extremely useful and allowed us to better align ourselves in the market, as well as ensuring that there are no surprise charges for customers when the package reaches customs. They are always prepared ahead of time for international changes and challenges, and it's great to know that we can rely on them. This is super important as things can change so quickly with international customs/ VAT etc. The Shopify integration and their portals consistently perform; we haven't had any outage issues, so it's been super reliable for us. I also love the new additions of AI insights - it separates out the feedback into topics that we can then investigate further if needed. It has made it a lot easier to dive into large amounts of data with a plan. ### 13. Proactive Support and Custom Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Swap Commerce?** I like Swap Commerce's outstanding support, which is always proactive with their services. We had the opportunity to participate in launching a couple of new features, which let us help shape the solutions that are now standard. I appreciate how we were able to influence things like the tax widget presentation at checkout. If there was something missing that we thought would be beneficial for the customer's journey, it was always implemented. **What do you dislike about Swap Commerce?** It's the Shopify limitation that allows only access to the shipping API, which forces Swap Commerce to calculate taxes as part of the shipping line. Seeking a workaround or putting pressure on Shopify could help. The initial setup of Swap Commerce was quite complex since we decided to integrate it directly with our ERP system as well, which required custom integration. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce handles tax and duties calculations and manages returns. We could influence features like the tax widget at checkout, improving customer experience. ### 14. Swap Made Cross-Border Shipping and Returns Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Swap Commerce?** Swap's cross-functionality has served our business well. The connection between our global sales and returns is incredibly useful for reporting purposes- not to mention the ease of claiming taxes back when an international order is returned. When we first started shipping internationally, we didn't know where to begin. Being introduced to Swap meant we could launch cross-boarder with ease and reassurance of compliance. **What do you dislike about Swap Commerce?** We had a brief issue with the claim raising process for both return shipments and international outbounds. This has since been resolved with the help of our wonderful Account Manager Ellie. **What problems is Swap Commerce solving and how is that benefiting you?** Compliance when shipping to different regions. We rest assured that we are meeting requirements and are confident that we will be notified by Swap if anything needs to change. ### 15. Simple, Easy-to-Use Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Swap Commerce?** Simple interface and easy to use which allows us as employees to answer customer queries promptly and efficiently. **What do you dislike about Swap Commerce?** I believe that sometimes I do not have certain icons appear on my swap personally such as the bin, this hinders my ability to delete certain swap requests as if the bin icon is not present I am unable to **What problems is Swap Commerce solving and how is that benefiting you?** Swap allows customers to communicate directly with our workshop by allowing customers to leave notes on their returns expressing their issues directly. ### 16. Easy-to-Use Portal, but Pro Carrier and Support Can Be Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Claire B. | Ecommerce Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Swap Commerce?** Easy of use for customers and the office and good portal **What do you dislike about Swap Commerce?** Working with Pro carrier has been a nightmare and support isnt the fastest **What problems is Swap Commerce solving and how is that benefiting you?** We have ease of access to all returns and the report is good which helps us montitor the returns rate ### 17. Automated Return Logging to Minimise Manual CS Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** From the customer side, it’s easy to log returns, which reduces the amount of manual intervention needed from the CS team when handling returns. **What do you dislike about Swap Commerce?** Right now, the CS team isn’t able to manually update a customer’s selection or switch an exchange to a refund when the chosen variant is out of stock. **What problems is Swap Commerce solving and how is that benefiting you?** The ability for the customer to initiate the response, with everything handled automatically, is a huge help in the CS team’s day-to-day operations. ### 18. Easy Shopify Integration with Outstanding Success Manager Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** Easy to integrate with Shopify, and we’ve had great customer support through our success manager. **What do you dislike about Swap Commerce?** It’s a relatively new start-up, and their technology is improving as they scale and incorporate feedback from clients. **What problems is Swap Commerce solving and how is that benefiting you?** With We Swap, we’re handling returns more efficiently and have introduced exchanges that allow us to recover revenue from returns. We’re also using their cross-border solution to manage duties and taxes in Europe and the US. ### 19. Easy-to-Use Portal with Above-and-Beyond Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jemma J. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Swap Commerce?** The Portal is very easy to use, and the staff go above and beyond to resolve any issues. **What do you dislike about Swap Commerce?** That we are unable to generate our own labels **What problems is Swap Commerce solving and how is that benefiting you?** Weekly reports ### 20. Easy Step-by-Step Return Generation **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra A. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Swap Commerce?** It can be really easy to follow the steps to generate a return **What do you dislike about Swap Commerce?** there can be a lot of returns which need review and slow us down **What problems is Swap Commerce solving and how is that benefiting you?** by fixing the issue with returns needing review this would allow us to get back to customers faster ### 21. Intuitive, Easy Return and Refund Tracking with Swap **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Swap Commerce?** It is intuitive and easy to use, helps tracking all reasons of a return and a refund within an e-Commerce platform **What do you dislike about Swap Commerce?** i do not dislike anything in particular about swap **What problems is Swap Commerce solving and how is that benefiting you?** It is helpful to have clearer tracking of why items are being returned and which items have been returned. I also like the customisable text on the buttons for return reasons, and the ability to review and adjust the wording used on the platform. ### 22. Advanced Reporting That Syncs Seamlessly with Shopify **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Swap Commerce?** One major benefit of Swap is how advanced the reporting is. It syncs with shopify product / order tags to generate the reports, which is especially useful to us as we have just launched clothing **What do you dislike about Swap Commerce?** We did have some teething problems with the claim raising process. It took a while to figure out but our account manager found a solution that benefited both parties **What problems is Swap Commerce solving and how is that benefiting you?** It's allowing us to embed our duties and taxes without affecting the customer ### 23. Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Swap Commerce?** our account manager is very helpful, lots of options and it integrates with all our systems easily **What do you dislike about Swap Commerce?** creating tickets can sometimes be time consuming **What problems is Swap Commerce solving and how is that benefiting you?** they are providing reporting each week which is making tracking our returns easier ### 24. User-Friendly but Needs Fixes on Returns **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa K. | Head of Ecommerce & Digital Marketing, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Swap Commerce?** I really like that Swap Commerce has a sleek look and is very user-friendly, which takes a lot of work off our hands. It's efficient too. I also love the shop later credit feature, which allows customers to get store credit rather than a refund, saving the business money. **What do you dislike about Swap Commerce?** If customers return exchanges, the refunds don't get automatically refunded, as it places a second order at £0, which means you have to keep an eye on them to refund the original order. I think this needs to be fixed. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce is user-friendly and reduces workload. I love the shop later credit, which helps save money by allowing store credit instead of refunds. ### 25. Smooth and stress-free returns solution **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah T. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Swap Commerce?** We’ve been so impressed with this returns portal. The setup was straightforward, and our customers now find the returns process smooth and stress-free. The system is easy to navigate, saves our team a huge amount of time, and gives us clear visibility over returns. Their support team has also been fantastic – quick to respond and always helpful. It’s made a big difference to our operations and customer satisfaction. **What do you dislike about Swap Commerce?** There are occasional issues with label creation, but other than that we have not experienced a downside. **What problems is Swap Commerce solving and how is that benefiting you?** Swap has streamlined our returns process by taking away the manual work and confusion that often came with handling returns. Customers can now manage their returns quickly and easily through the portal, which has improved their experience and reduced the number of support queries we receive. For us as a business, it saves valuable time, gives us better visibility on returns, and helps us retain revenue through exchanges rather than refunds. Overall, it’s made returns far less of a headache for both our customers and our team. ### 26. Effortless Order Tracking and One-Click Refunds — Site Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Swap Commerce?** I like how easy it is to track an order, see all the necessary information and process refunds/exchanges with one click of a button. **What do you dislike about Swap Commerce?** Nothing I dislike, I think the site works great for us. **What problems is Swap Commerce solving and how is that benefiting you?** It is solving exchanges for us, before us having to reach out to customers ourselves, saving that time. It saves us lots of time of processing refunds/exchanges manually, as we used to do. ### 27. Seamless Global Returns & Product Management – A Game-Changer for eCommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Nick V. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Swap Commerce?** Swap Commerce has transformed how we handle our returns and global product operations. Their Returns Product has streamlined our process, making it effortless for customers to initiate returns while giving us clear visibility and control. This has significantly improved our customer experience and reduced manual workload. **What do you dislike about Swap Commerce?** While Swap Commerce provides an excellent solution, it does feel like they are still playing catch-up with Shopify’s native ‘Markets’ functionality. Multi-currency handling within a single Shopify store could be smoother, and tighter alignment with Shopify’s evolving international features would make the platform even more powerful. **What problems is Swap Commerce solving and how is that benefiting you?** The Global Product functionality is impressive, enabling us to manage products across multiple regions with consistency and ease. A key benefit is the ability to dynamically switch between a Delivery Duty Paid (DDP) experience or showing duties and taxes at checkout, meaning we no longer have to manually react to tariff fluctuations or international trade uncertainty. This flexibility has been invaluable in streamlining our cross-border operations while maintaining a smooth, on-brand customer experience. ### 28. A Smart, Seamless Solution for Managing Returns & Exchanges in Luxury Fashion **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy N. | Head of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Swap Commerce?** Swap Commerce has provided us with a seamless way to offer returns and exchanges that elevate the post-purchase experience for our customers. We’ve found the platform to be easy to use and integrate with our existing systems. It’s allowed us to increase retention by offering more flexible exchange options that reduce refund rates and drive brand loyalty. Their support team has also been responsive and helpful throughout the setup and optimisation phases. **What do you dislike about Swap Commerce?** There’s little to fault with the platform, but we are looking forward to seeing what future updates bring to the platform and how these can be utilised by our brand. We would like to see different website hosted on the same portal for ease of use by our small team. **What problems is Swap Commerce solving and how is that benefiting you?** Before using Swap Commerce, we didn’t have a dedicated returns portal, which made managing returns a fragmented and manual process. Customers had no easy way to track their return status, and our team had limited visibility over the volume, reasons, and progress of incoming returns. Since implementing Swap, we now have a centralised system that gives us full visibility over return tracking, status updates, and customer communication - all in one place. This has significantly improved the efficiency of our internal processes and elevated the customer experience by making returns quicker, easier, and more transparent. Most importantly, the portal is easy and intuitive for customers to use, giving them a seamless experience and helping to build trust and satisfaction with the brand. ### 29. A Game-Changer for MANORS **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh S. | Operations & Logistics Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Swap Commerce?** Swap has made a real difference to how we manage returns at MANORS. The portal is easy for our customers to use, which has reduced the number of support tickets we receive. It has also given us much better visibility of returns data, which helps us make decisions on product quality and customer experience. The automation has saved our team time and improved the overall process for customers. **What do you dislike about Swap Commerce?** The only challenge is that there can still be the occasional manual step when dealing with more complex cases, such as exchanges involving multiple items. It would be great if those situations were as seamless as the standard returns. That said, the team at Swap are always quick to support us and open to feedback on how to improve. **What problems is Swap Commerce solving and how is that benefiting you?** Before Swap, managing returns was time-consuming and created a lot of manual work for our team. Customers also found the process confusing, which meant more support tickets and slower resolutions. Swap has solved this by giving us an automated portal that customers can navigate themselves. It reduces the friction in the returns process, saves our team hours of admin each week, and gives us accurate data we can use to understand product performance and improve customer experience. ### 30. Great team, great results **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. | Merchandising Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Swap Commerce?** One of the standout aspects of working with Swap Commerce has been the high level of support and communication we've received throughout the process. Our account manager, Ellie, has been especially fantastic! consistently helpful, approachable, and quick to respond. She’s not only made collaboration easy but has also ensured that our needs are clearly understood and met. Her professionalism, attention to detail, and friendly approach have made a real difference to the overall experience. It’s been a pleasure working with her and the wider Swap Commerce team. **What do you dislike about Swap Commerce?** There’s very little to fault, our experience has been overwhelmingly positive. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce is helping us simplify and streamline our returns and shipping process, which has had a big impact on both our internal operations and customer satisfaction. Managing returns used to be time-consuming and often inconsistent, but with Swap’s solution, it’s now far more automated and user-friendly. It’s reduced admin time, minimised errors, and made the process clearer and more convenient for our customers ultimately improving the overall post-purchase experience. ### 31. Very efficient service! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica T. | Customer care and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Swap Commerce?** I really appreciate how helpful the account managers are at Swap Commerce. They respond quickly and provide clear guidance on complex questions, which makes the delivery process run smoothly. Their support has been invaluable in keeping everything on track. **What do you dislike about Swap Commerce?** The main challenges with Swap Commerce are label creation and slower response times from customer care. These areas can sometimes cause delays, though they don’t completely hinder the overall service. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce helps us manage deliveries smoothly by providing responsive account managers who answer complex questions quickly, ensuring orders are handled efficiently. ### 32. PROTECT & RETURN **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | Company Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Swap Commerce?** The usability from the customers side of things, by having it really straight forward it has certainly helped customers navigate the returns process. **What do you dislike about Swap Commerce?** There are features which are hidden and uneditable by our team, the control of all aspects of the application should always be with us the customer to ensure that we are not over running support teams. **What problems is Swap Commerce solving and how is that benefiting you?** The platform allows customers to initiate returns and generate their own shipping labels. ### 33. Great returns solution for growing companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Swap Commerce?** The customer facing portal is excellent and very customisable. Their return carrier rates are amazing! They're continually innovating and adding value, the return rules were an excellent addition, as well as the options for retaining revenue and keeping your customer. Overall saved our company a lot of money and time. Helpful and friendly account managers too. **What do you dislike about Swap Commerce?** There are occasional issues with label creation, but other than that i've not experienced a downside. **What problems is Swap Commerce solving and how is that benefiting you?** SWAP saved us time with its self-service returns portal, allowing most customers to completely bypass customer service. The reduced our return costs with their great carrier rates. The added value to our customers by providing multiple returns providers such as Royal Mail, Inpost and DPD. Time to refund was also reduced massively by using their automation and integration with Shopify. And we've retained a lot of revenue by using their exchange and pay later options. ### 34. A fantastic product **Rating:** 4.5/5.0 stars **Reviewed by:** Ben P. | Head of E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Swap Commerce?** Swap have been nothing short of superb, with seamless onboarding and implementation, support and strategy. The ease of use internally and excellent UX has allowed the product to sit proudly in our tech stack. **What do you dislike about Swap Commerce?** In the US, you cannot offer exchanges for a different product other than one already purchased. **What problems is Swap Commerce solving and how is that benefiting you?** Swap provides a solution for customers to return, exchange or receive credit for items. This is integrated perfectly and works very well for our business, helping to retain revenue in credit notes for unwanted items. ### 35. Swap X Tiger Lily Boutique **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Swap Commerce?** The ability to retain revenue through credit or exchanges and see this broken down in reporting is massive for us. **What do you dislike about Swap Commerce?** This is a positive and a negative. They are great at releasing new products but sometimes there are features within their core product (returns) that need updated or improved but the focus is generally on new products however V2 has fixed a lot of those issues. **What problems is Swap Commerce solving and how is that benefiting you?** Swap solves our high rate of returns and allows us to try and retain as much of that revenue as we can. We also use them for our cross border sales which makes it much easier for us not having to get bogged down with the admin side of things and making it smooth for the customer. ### 36. A Seamless & Powerful Returns and Cross-Border Commerce Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Swap Commerce?** Swap has made our returns process so much easier. The portal is simple for customers to use and has cut down on support tickets, saving our team a lot of time. For international orders, being able to show duties at checkout or offer DDP has been a huge help. It makes things smoother for customers and protects our margins. Also, not having to think about tax compliance for all cross-border sales, gives us significantly more time to focus on other aspects of the business The support team is excellent — quick, approachable, and always willing to help. Overall, Swap has saved us time, reduced stress for customers, and made global shipping much easier. Moreover, this is an innovation-driven company, growing rapidly and consistently launching new services and products. **What do you dislike about Swap Commerce?** As the company is growing quickly and launching new features at a rapid pace, there can occasionally be small technical issues in the beginning. However, these are usually resolved very quickly thanks to their responsive and supportive customer service team. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce has solved major challenges around returns management and international shipping. The returns portal makes it easy for customers to process exchanges, which helps us retain revenue instead of losing sales. On the cross-border side, the ability to show duties and taxes at checkout or offer DDP has reduced customer confusion and improved the overall shopping experience. ### 37. A game changer for our returns and international shipping! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Swap Commerce?** Swap Commerce has simplified our returns process and allowed us to collect duties and taxes at checkout perfectly. The portals are great and it integrates seamlessly with Shopify. The team are responsive and supportive, they listen to feedback and implement changes quickly. **What do you dislike about Swap Commerce?** As Swap offer such a wide range of services and are so flexible, invoicing can be a little complicated to review - a live dashboard for running monthly costs with further pricing breakdown would be a game changer. **What problems is Swap Commerce solving and how is that benefiting you?** Swap allows us to offer a seamless returns portal, flexible ways to collect and claim back duties and taxes - even offering solutions to rising import costs. ### 38. Easy to implement and fantastic support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Swap Commerce?** The team are very flexible and are open to creating new APIs to make sure that SWAP will implement with your current tech stack. Most other companies I have spoken to will charge Thousands to create additional APIs. The pipeline is constantly full and updating with new releases and improvements. Platform is easy to use for the customer and provides seamless exchanges encouraging revenue retention. **What do you dislike about Swap Commerce?** Customer service is actually very good however, you have to get through an AI Chat Bot before speaking to an agent. **What problems is Swap Commerce solving and how is that benefiting you?** Revenue retention, seamless exchanges and Cross border duties and taxation. ### 39. Reliable Partner for Returns Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Swap Commerce?** Swap has been great from day one. The team is responsive, open to feedback, and quick to accommodate our needs. Our account manager has been fantastic: proactive, helpful, and always available when we need support. It’s also really easy to escalate things if anything urgent comes up, which gives us peace of mind. **What do you dislike about Swap Commerce?** Nothing major! Occasionally new features take a bit of testing to get right, but the Swap team is quick to jump in and resolve things. **What problems is Swap Commerce solving and how is that benefiting you?** Swap is helping us reduce refund rates by making it easier for customers to exchange instead of return. It simplifies the returns process for both our team and our customers, saving time and improving customer experience. ### 40. Swap returns - Best in class. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Swap Commerce?** The swap platform works great. We use is specifically for returns. The returns platform is affordable but feature rich. Specifically for us it allowed us to give customers multiple shipping options as well as a great analytics platform. Because swap is also a global platform, the team there are incredibly knowledgeable about all things ecommerce. Integration was easy, adding new carriers is simple, and the number of carriers they integrate with is vast. We've not found one that isn't an easy plug in and play. **What do you dislike about Swap Commerce?** The only thing I dislike is the AI chatbot for issues. While it can solve most issues, it's quite difficult to escalate to a human. **What problems is Swap Commerce solving and how is that benefiting you?** It's our global returns platform, it manages all customer returns, freight and duties. ### 41. Amazing for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jen G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Swap Commerce?** Swap have helped us to provide cheaper global returns to our customer Base, leading to happier customer and less negative reviews relating to returns **What do you dislike about Swap Commerce?** There have been some teething issues, mostly affecting our custome service team and resolution times. This negatively impacted our reviews in our busy period. We are very hopeful that the roll out of V2 resolves any outstanding problems **What problems is Swap Commerce solving and how is that benefiting you?** They have made returns from the US more affordable for out customers. They provide a user friendly interface for our customers. They have a powerful analytics tab that helps us to make improvements and adjust processes. ### 42. A Game-Changer for Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria B. | Brand Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Swap Commerce?** Swap is an amazing platform that has really transformed and improved the return experience for our customers. The customer return portal is incredibly user-friendly with a clean, simple design that’s easy to navigate. It's also easily customisable to fit your brand. The dashboard is really easy to get the hang of, making it simple to monitor and process returns. As a data-driven brand, we also love the insights it provides, from return reasons to retained revenue. The team at Swap are fantastic, from the onboarding process all the way through to post-launch support. A special shout-out to our account manager, Ellie and the tech team for always being on hand to help! Another thing we love is that Swap are always looking to improve and develop the service. They actively seek feedback and implement changes, which shows their commitment to enhancing the platform. **What do you dislike about Swap Commerce?** Nothing so far! Everything has been great. **What problems is Swap Commerce solving and how is that benefiting you?** Before, we didn’t offer an exchange service and would often receive customer requests for it. It wasn’t something we could manage at the time but now with Swap, it’s so simple and easy to handle. Also, customers can now choose to return items for store credit, giving them three return options instead of just one. The data Swap provides has also been a huge asset to us. It helps us track product performance and if something has a high return rate, we can look into the reasons why and make improvements moving forward. ### 43. SWAP makes returns simple and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Swap Commerce?** Swap is great for handling customer returns, exchanges, refunds and even helps retain revenue through store credit. It helps act as an extension of our returns team and is a key part of the customer journey with CAPO! **What do you dislike about Swap Commerce?** The only thing to change at the moment is the speed in which reporting loads. There is a version 2 out which we are migrating over too very soon which should help with this issue. **What problems is Swap Commerce solving and how is that benefiting you?** It is allowing customers to control their return and also acts as a way to help upsell with exchanging unwanted products for something else ### 44. Always good **Rating:** 3.5/5.0 stars **Reviewed by:** Tessa W. | Customer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Swap Commerce?** We can tailor the swap site without having to request these changes. The dashboard makes changes quick and easy for our team to do ourselves. **What do you dislike about Swap Commerce?** Technical issues aren't always resolved quickly **What problems is Swap Commerce solving and how is that benefiting you?** We didn't have a returns portal before Swap. Swap means we've been able to use return analytics and track returns that our customers send back to us ### 45. Simple Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Katy R. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Swap Commerce?** It's a user friendly platform with courier rates built in which can be helpful when you don't have excellent return rates on your own. **What do you dislike about Swap Commerce?** Split payments can be tricky but swap are very helpful for any custom processes you need. **What problems is Swap Commerce solving and how is that benefiting you?** Exchanges being more simple and it helps us retain more revenue. ### 46. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Carine R. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Swap Commerce?** This return platform is efficient, user-friendly, and reliable making the returns process seamless. SWAP team are very accessible and always ready to assist. Highly recommended. **What do you dislike about Swap Commerce?** While the platform is efficient, some advanced features for return reasons could make the process even smoother. **What problems is Swap Commerce solving and how is that benefiting you?** Sold our return and exchange management ### 47. Making life easier all round **Rating:** 4.5/5.0 stars **Reviewed by:** Nicky M. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Swap Commerce?** Swap is a game-changer for any e-commerce business aiming to improve its returns process... for both customers and staff. The development and account management teams are incredibly helpful and always try to resolve issues quickly. **What do you dislike about Swap Commerce?** The system can sometimes be a little challenging for the less tech-savvy customer to use! **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce enables quick and automatic processing of customer returns, which considerably improves the CX. The reporting output from Swap is intelligent and useful. The functionality improves all the time, enhancing the customer and retailer experience. For example, the ability to 'up-sell' an exchange to a higher value item and collect payment. ### 48. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Bee S. | Customer Service Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Swap Commerce?** Their support team is so responsive and helpful. We've been using Swap for years now and it's always simple to use and implement. **What do you dislike about Swap Commerce?** There are a couple of features that we're still waiting on, but it's an easy workaround in the meantime. **What problems is Swap Commerce solving and how is that benefiting you?** Their service makes managing returns super easy and allows customers to submit returns easily, too. ### 49. 5* **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Swap Commerce?** Swap Commerce has made it easy for us to offer returns and exchanges that genuinely enhance the post-purchase experience for our customers. The platform is straightforward to use. It’s helped us improve retention by making exchanges more flexible. Their support team has also been incredibly responsive and helpful whenever we need their guidance. **What do you dislike about Swap Commerce?** SWAP are currently working on transferring us over to SWAP 2, where our current requests will be resolved. **What problems is Swap Commerce solving and how is that benefiting you?** Swap Commerce is helping us streamline and simplify the returns and exchanges process, both for our team and for our customers. ### 50. Great interface, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Swap Commerce?** The platform is very clear and easy to navigate to find the necessary information. **What do you dislike about Swap Commerce?** Reporting can be clearer. Would love to see more options and filters for reports. **What problems is Swap Commerce solving and how is that benefiting you?** Swap has helped with cross border shipping/ return custom issues massively. It's reduced a lot of our time in dealing with custom issues. Also it makes it clearer to customers. - [View Swap Commerce pricing details and edition comparison](https://www.g2.com/products/swap-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+14%3A44%3A45+-0500&secure%5Bsession_id%5D=13e1a036-a048-4af3-9062-71677125f5e6&secure%5Btoken%5D=a093c0bb31848e9f16afdcf3f4bbc3556a29ef89bcf5c0911fc4aa13c0ace0fe&format=llm_user) ## Swap Commerce Integrations - [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Mintsoft](https://www.g2.com/products/mintsoft/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shiptheory](https://www.g2.com/products/shiptheory/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Swap Commerce Features **Global Shipping** - Integration - Reporting - Labels - Returns **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding - Omnichannel **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Swap Commerce Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (808 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (578 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews)