--- title: Retino Reviews meta\_title: 'Retino Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Retino works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Retino Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Retino but has limited features. Are you part of the Retino team? [Upgrade your plan](https://my.g2.com/retino/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In the app, you can see all open cases, return shipping, customer history, most frequently returned products, and much more. * * * Seller [Retino](https://www.g2.com/sellers/retino) Discussions [Retino Community](https://www.g2.com/products/retino/discuss) Languages Supported Czech, English Solution Type Best-of-Breed Overview by Lukas Benzl Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 5 months [ View More Pricing Information ](https://www.g2.com/products/retino/pricing) ## Top-Rated Alternatives [ ![FarEye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FarEye") FarEye 4.8/5(324) ](https://www.g2.com/products/fareye/reviews) [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![parcelLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "parcelLab") parcelLab 4.6/5(279) ](https://www.g2.com/products/parcellab/reviews) [ View All Alternatives ](https://www.g2.com/products/retino/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Václav D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Václav D.") VD Václav D. Chief Operating Officer Small-Business (50 or fewer emp.) 8/12/2024 "Ultimate all-in-one tool for returns processing" 5/5 What do you like best about Retino? Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. Review collected by and hosted on G2.com. What do you dislike about Retino? The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matej K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matej K.") MK Matej K. Senior e-commerce strategist Small-Business (50 or fewer emp.) 8/21/2024 "A User-Friendly and Effective Return Management Solution" 5/5 What do you like best about Retino? What I appreciate most about Retino is its simplicity and effectiveness in managing return processes. The software is incredibly easy to implement, making it a seamless addition to our operations. We’ve recommended Retino for multiple projects because it offers an excellent return form from the customer's perspective and robust analytics that give us full control over our returns. Additionally, our clients consistently praise the software for its convenience and ease of use. The customer support team is also highly responsive and helpful, which further enhances the overall experience. Review collected by and hosted on G2.com. What do you dislike about Retino? While Retino is a powerful tool, we believe there is potential for it to evolve into an all-in-one solution for returns management. Currently, it excels in what it does, but integrating more features that cover the entire returns process in a single platform would make it even more valuable. Occasional updates or enhancements to the user interface could also improve the user experience, making it even more intuitive and efficient. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Retino is solving several key issues related to return management. It simplifies the entire returns process by providing a user-friendly platform that is easy to implement and manage. This has led to increased customer satisfaction, as they find the return process straightforward and hassle-free. The powerful analytics offered by Retino give us full visibility and control over returns, allowing us to make data-driven decisions and improve our overall process efficiency. Additionally, the software has enhanced our customer support, enabling us to provide more timely and effective responses to return-related inquiries. Overall, Retino has streamlined our return operations, leading to cost savings and improved customer loyalty. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tomáš K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomáš K.") TK Tomáš K. Chief Marketing Officer Mid-Market (51-1000 emp.) 8/23/2024 "Excellent return widget" 5/5 What do you like best about Retino? It is a tool that is very intuitive and helps with the return of unsuitable goods. No more paperwork, printing or extra unnecessary tasks. Review collected by and hosted on G2.com. What do you dislike about Retino? I can't think of any significant weaknesses at the moment, I would perhaps welcome more integrations to foreign carriers. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? We have a connection to the Retino widget to our syste, so we can offer it to our clients for returns, which we then process in our distribution center. This is a desirable feature that improves the customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lukáš P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukáš P.") LP Lukáš P. E-com manager Mid-Market (51-1000 emp.) 8/19/2024 "Perfect tool to simplify the return process" 5/5 What do you like best about Retino? The tool is very simple and intuitive to use. We were able to connect Retino to our ERP system and our outsourced fullfilment warehouse via API connection. It 100% improves the customer return experience. Review collected by and hosted on G2.com. What do you dislike about Retino? Some features could be more cutomizable. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Optimize the return process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ondřej D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ondřej D.") OD Ondřej D. Head of IT department Mid-Market (51-1000 emp.) 8/14/2024 "Automate of returns and claims process" 5/5 What do you like best about Retino? What I find most useful about Retino is its simplicity, clarity, and the ability to integrate with other systems through its API interface. Review collected by and hosted on G2.com. What do you dislike about Retino? The documentation could be better, but their customer service makes up for it. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Retino has solved our issue with tracking returns, which we no longer need to manage in Excel or on paper. Thanks to the API integration with our ERP system, we've been able to automate a significant portion of the process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BB Barbora B. Customer Care Specialist Small-Business (50 or fewer emp.) 8/23/2024 "Streamline complaints" 5/5 What do you like best about Retino? Retino helped us a lot in keeping track of complaints and reporting well. It was very easy to navigate and we got used to it well. Review collected by and hosted on G2.com. What do you dislike about Retino? We only have good experiences. Satisfaction! Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Overview in complaints. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated JB Jaroslav B. COO Small-Business (50 or fewer emp.) 8/14/2024 "Usefull tool for return packages and complains" 4.5/5 What do you like best about Retino? We really appreciate connection and intuitive platform for solving returns, changes and complains. Via API connections we connected 3 systems together and really save a lot of time for our warehouse employees. Review collected by and hosted on G2.com. What do you dislike about Retino? We didnt find yet any negative aspect of this system Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? I cant say problem solving - this tool is intuitive, customized and for our needs is perfect to reach high performance in return and complains management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 8/19/2024 "Automation of returns - speed up the entire process" 5/5 What do you like best about Retino? The customer enters their own return - they automatically receive a label or QR code. Quick processing when the package is returned. I import a file from Retina into the bank for payment processing. This automation saves me a lot of time. Customer support assisted with the setup. The implementation went smoothly. Review collected by and hosted on G2.com. What do you dislike about Retino? So far, I haven't had any trouble using it. So far, only positives. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Automation in customer product returns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated M Martin . Head of Reverse Logistics Small-Business (50 or fewer emp.) 8/19/2024 "RETINO makes it easier for us to manage returns and complaints, which saves us time and improves customer satisfaction." 5/5 What do you like best about Retino? The best thing about RETINO is its ability to automate and simplify the entire process of returns and complaints, which saves time and reduces administrative burden. Review collected by and hosted on G2.com. What do you dislike about Retino? Another negative aspect of RETINO is that some features are not available through the API, and moreover, the API is charged, which can be a disadvantage for companies that need full integration with other systems. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Automation of customer communication Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Martin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin M.") MM Martin M. Marketingový ředitel Small-Business (50 or fewer emp.) 8/14/2024 "Retino helped us to speed up and improve processes in our company" 5/5 What do you like best about Retino? I like the simplicity, clarity and how easy it is for the customer to go through the whole process themselves if set up correctly. Review collected by and hosted on G2.com. What do you dislike about Retino? We must pay for the service :-D But its a fair price. Everybody can afford it in the running bussines. Review collected by and hosted on G2.com. What problems is Retino solving and how is that benefiting you? Speed fo the claims and simplyicity of the process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/retino/pricing) ##### ##### Retino Features Integrations E-Commerce WMS Accounting Integration Tracking Shipping Inventory Transactions Approvals Refund [ View More Features ](https://www.g2.com/products/retino/features) ##### Categories on G2 [Returns Management](https://www.g2.com/categories/returns-management) ##### Explore More [Everbridge 360 vs Regroup Mass Notification: which emergency management platform is better for coordinating quick detection and response to critical business events?](https://www.g2.com/discussions/everbridge-360-vs-regroup-mass-notification-which-emergency-management-platform-is-better-for-coordinating-quick-detection-and-response-to-critical-business-events)[What's the leading network monitoring software for business use](https://www.g2.com/discussions/what-s-the-leading-network-monitoring-software-for-business-use)[What are the highest rated health care credentialing platforms for teams of 501–1000 employees seeking sustainable long-term value?](https://www.g2.com/discussions/what-are-the-highest-rated-health-care-credentialing-platforms-for-teams-of-501-1000-employees-seeking-sustainable-long-term-value) [Best platforms for tracking company equipment and inventory](https://www.g2.com/discussions/best-platforms-for-tracking-company-equipment-and-inventory)[What's the best GDPR and CCPA-compliant mobile marketing platform for apps with users in Europe and California?](https://www.g2.com/discussions/what-s-the-best-gdpr-and-ccpa-compliant-mobile-marketing-platform-for-apps-with-users-in-europe-and-california)[Best rated APM software providers for my small tech business](https://www.g2.com/discussions/best-rated-apm-software-providers-for-small-tech-businesses) [Show MoreShow Less](javascript:void(0);)