# Best Returns Management Software for Medium-Sized Businesses

*By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)*


Products classified in the overall Returns Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Returns Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Returns Management category.

In addition to qualifying for inclusion in the Returns Management Software category, to qualify for inclusion in the Medium-Sized Business Returns Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Top Returns Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Narvar](https://www.g2.com/products/narvar/reviews) | 4.2/5.0 (171 reviews) | Self-serve returns with branded post-purchase tracking | "[Essential for Streamlining Returns & Reporting](https://www.g2.com/survey_responses/narvar-review-8270287)" |
| 2 | [parcelLab](https://www.g2.com/products/parcellab/reviews) | 4.6/5.0 (263 reviews) | Branded post-purchase returns with carrier-unified tracking | "[parcelLab Makes Delivery Updates Clear, Personalized, and Trust-Building](https://www.g2.com/survey_responses/parcellab-review-12945131)" |
| 3 | [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5.0 (208 reviews) | Shopify-native returns with scan-based fulfillment accuracy | "[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)" |
| 4 | [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews) | 4.7/5.0 (43 reviews) | Revenue-retaining returns with exchange automation | "[Proactive Support and Custom Integration](https://www.g2.com/survey_responses/swap-commerce-review-12997273)" |
| 5 | [ClickPost](https://www.g2.com/products/clickpost/reviews) | 4.8/5.0 (144 reviews) | Reverse logistics with unified courier orchestration | "[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)" |
| 6 | [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews) | 4.6/5.0 (105 reviews) | Multi-carrier return label automation | "[ShippyPro Streamlined Our Shipping with Fast Labels and Great Multi-Carrier Integration](https://www.g2.com/survey_responses/shippypro-review-12987150)" |
| 7 | [Increff WMS](https://www.g2.com/products/increff-wms/reviews) | 4.7/5.0 (103 reviews) | Serialized returns tracking with marketplace segregation | "[Adaptive WMS with Customizability Challenges](https://www.g2.com/survey_responses/increff-wms-review-12740279)" |
| 8 | [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) | 4.8/5.0 (16 reviews) | Self-serve returns with cost-shifting automation | "[Effortless Returns Management with Cost-Effective Solutions + Great Outbound](https://www.g2.com/survey_responses/redo-returns-exchanges-review-12758104)" |
| 9 | [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) | 4.6/5.0 (79 reviews) | Last-mile returns with automated validation | "[Seamless CDK Integration and Real-Time Delivery Visibility](https://www.g2.com/survey_responses/elite-extra-review-12948783)" |
| 10 | [ReturnGO](https://www.g2.com/products/returngo/reviews) | 4.8/5.0 (92 reviews) | Exchange-first returns automation with refund deflection | "[Intuitive interface and complete tracking of returns with ReturnGo](https://www.g2.com/survey_responses/returngo-review-12247112)" |


## How Many Returns Management Software Products Does G2 Track?
**Total Products under this Category:** 106

### Category Stats (Jun 2026)
- **Average Rating**: 4.57/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Elite EXTRA (+2.89%) - Among all products in this category, Elite EXTRA recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*


## How Does G2 Rank Returns Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,400+ Authentic Reviews
- 106+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### Narvar

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2827&secure%5Bdisplayable_resource_id%5D=374&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1242&secure%5Bplacement_resource_ids%5D%5B%5D=374&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=8299&secure%5Bresource_id%5D=2827&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freturns-management%2Fmid-market&secure%5Btoken%5D=eedf7b49a7f952e82de4949a1b8e20a4fe65b0ea46376dedea2a266356a5cdd8&secure%5Burl%5D=https%3A%2F%2Fcorp.narvar.com%2Fsolutions%2Fdelivery&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Returns Management Software Products in 2026?
### 1. [parcelLab](https://www.g2.com/products/parcellab/reviews)
parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.


**Average Rating:** 4.6/5.0
**Total Reviews:** 263
**How Do G2 Users Rate parcelLab?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 2.9/10 (Category avg: 1.6/10)

**Who Is the Company Behind parcelLab?**

- **Seller:** [parcelLab](https://www.g2.com/sellers/parcellab)
- **Company Website:** https://parcellab.com/
- **Year Founded:** 2015
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @parcellab_en (1,011 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/parcellab (163 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Agent, customer service
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 56% Mid-Market, 25% Enterprise


#### What Are parcelLab's Pros and Cons?

**Pros:**

- Ease of Use (66 reviews)
- Tracking Efficiency (51 reviews)
- Tracking (48 reviews)
- Customer Experience (41 reviews)
- Tracking Ease (41 reviews)

**Cons:**

- Tracking Issues (21 reviews)
- Missing Features (14 reviews)
- Limited Functionality (13 reviews)
- Limited Customization (12 reviews)
- Complexity (10 reviews)


### What Do G2 Reviewers Say About parcelLab?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of parcelLab, highlighting its ability to centralize tracking and enhance communication.
- Users value the **tracking efficiency** of parcelLab, finding it streamlined and accurate for managing their shipments.
- Users value the **easy tracking and detailed history** of communications, enhancing customer support efficiency and convenience.
- Users appreciate the **clarity and convenience** of delivery information provided by parcelLab, enhancing overall customer experience.
- Users appreciate the **ease of tracking communication history** by order, enhancing support efficiency and user experience.

**Cons:**

- Users find that **tracking issues** can cause frustration due to delays and lack of synchronization with carrier updates.
- Users face challenges due to **missing features** like store credit refunds and insufficient technical support for customizations.
- Users face **limited functionality** with parcelLab, particularly struggling with confusing error codes and lack of store credit options.
- Users find the **limited customization** options frustrating, as it impacts their ability to manage information efficiently.
- Users find the **high complexity** during setup challenging, often feeling overwhelmed by the abundance of features.

#### What Are Recent G2 Reviews of parcelLab?

**"[parcelLab Makes Delivery Updates Clear, Personalized, and Trust-Building](https://www.g2.com/survey_responses/parcellab-review-12945131)"**

**Rating:** 5.0/5.0 stars
*— Daniela Yaneth G.*

[Read full review](https://www.g2.com/survey_responses/parcellab-review-12945131)

---

**"[Efficient tracking, but improvable customer service](https://www.g2.com/survey_responses/parcellab-review-10394266)"**

**Rating:** 4.0/5.0 stars
*— Matthias G.*

[Read full review](https://www.g2.com/survey_responses/parcellab-review-10394266)

---


#### What Are G2 Users Discussing About parcelLab?

- [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment

### 2. [Narvar](https://www.g2.com/products/narvar/reviews)
Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.


**Average Rating:** 4.2/5.0
**Total Reviews:** 171
**How Do G2 Users Rate Narvar?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Exchange:** 7.5/10 (Category avg: 8.4/10)
- **OMS:** 7.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 3.0/10 (Category avg: 1.6/10)

**Who Is the Company Behind Narvar?**

- **Seller:** [Narvar Inc.](https://www.g2.com/sellers/narvar-inc)
- **Company Website:** https://www.narvar.com
- **Year Founded:** 2012
- **HQ Location:** San Mateo, US
- **Twitter:** @narvarinc (1,444 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/narvar (367 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 40% Mid-Market, 24% Small-Business


#### What Are Narvar's Pros and Cons?

**Pros:**

- Customer Experience (59 reviews)
- Ease of Use (58 reviews)
- Tracking (49 reviews)
- Tracking Efficiency (44 reviews)
- Customization (37 reviews)

**Cons:**

- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)
- Poor Customer Support (20 reviews)
- Difficult Setup (17 reviews)
- Complexity (15 reviews)


### What Do G2 Reviewers Say About Narvar?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **user-friendly returns process** of Narvar, enhancing efficiency and convenience for both customers and teams.
- Users value the **ease of use** of Narvar, benefiting from its intuitive interface and seamless integration capabilities.
- Users appreciate the **easy tracking and accessibility** of Narvar, enhancing customer satisfaction and reducing service calls.
- Users value the **tracking efficiency** of Narvar, as it offers seamless access to real-time order details.
- Users appreciate the **customization options** of Narvar, enabling a tailored experience and effective communication flow.

**Cons:**

- Users express frustration over **limited customization** , particularly in email templates and software flexibility for their needs.
- Users find Narvar's **limited functionality** frustrating, citing clunky features and inadequate update management.
- Users experience **poor customer support** , facing delays in troubleshooting and limited customization options for carrier settings.
- Users find the **difficult setup** of Narvar challenging, requiring substantial time and effort for effective use.
- Users find Narvar's setup process to be **complex** , requiring significant time and effort for effective use.

#### What Are Recent G2 Reviews of Narvar?

**"[Essential for Streamlining Returns & Reporting](https://www.g2.com/survey_responses/narvar-review-8270287)"**

**Rating:** 5.0/5.0 stars
*— Vipul C.*

[Read full review](https://www.g2.com/survey_responses/narvar-review-8270287)

---

**"[Good customer service, needs better EDD calculations when estimates are not provided by carriers.](https://www.g2.com/survey_responses/narvar-review-12071619)"**

**Rating:** 4.5/5.0 stars
*— German R.*

[Read full review](https://www.g2.com/survey_responses/narvar-review-12071619)

---


#### What Are G2 Users Discussing About Narvar?

- [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote

### 3. [ClickPost](https://www.g2.com/products/clickpost/reviews)
ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.


**Average Rating:** 4.8/5.0
**Total Reviews:** 144
**How Do G2 Users Rate ClickPost?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 10.0/10 (Category avg: 8.4/10)
- **OMS:** 9.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ClickPost?**

- **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost)
- **Company Website:** https://www.clickpost.ai/
- **HQ Location:** Recife , Pernambuco
- **Twitter:** @ClickPost (198 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/playnaweb/about (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager
- **Top Industries:** Apparel & Fashion, Consumer Goods
- **Company Size:** 59% Mid-Market, 21% Small-Business


#### What Are ClickPost's Pros and Cons?

**Pros:**

- Tracking (44 reviews)
- Ease of Use (42 reviews)
- Customer Support (35 reviews)
- Service Quality (24 reviews)
- Real-time Tracking (23 reviews)

**Cons:**

- Limited Customization (7 reviews)
- Missing Features (7 reviews)
- Delay Issues (6 reviews)
- Tracking Issues (6 reviews)
- Delays (5 reviews)


### What Do G2 Reviewers Say About ClickPost?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **real-time tracking visibility** and automated workflows of ClickPost that enhance delivery success rates.
- Users praise the **ease of use** of ClickPost, highlighting its intuitive interface and seamless operations management.
- Users value the **excellent customer support** from ClickPost, praising its proactive and collaborative assistance.
- Users commend ClickPost for its **excellent service quality** , highlighting reliable tracking and proactive customer support.
- Users praise ClickPost for its **reliable real-time tracking** , enhancing visibility and communication throughout the shipping process.

**Cons:**

- Users find the **limited customization** options in ClickPost workflows hinder their overall experience and flexibility.
- Users note **missing features** in ClickPost, particularly in courier tech support, impacting overall usability.
- Users experience **delay issues** with tracking updates and shipment statuses, impacting their overall efficiency with ClickPost.
- Users face **tracking issues** with ClickPost, including delayed updates and unclear NDR remarks that hinder quick decisions.
- Users experience **delays** in development and updates, leading to shipment status inaccuracies and unclear NDR remarks.

#### What Are Recent G2 Reviews of ClickPost?

**"[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)"**

**Rating:** 4.5/5.0 stars
*— Aviral G.*

[Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159)

---

**"[Smooth Onboarding and a User-Friendly Experience](https://www.g2.com/survey_responses/clickpost-review-12439989)"**

**Rating:** 5.0/5.0 stars
*— Murtuza S.*

[Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989)

---


#### What Are G2 Users Discussing About ClickPost?

- [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do)
- [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery)
- [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost)
- [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work)

### 4. [Increff WMS](https://www.g2.com/products/increff-wms/reviews)
Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.


**Average Rating:** 4.7/5.0
**Total Reviews:** 103
**How Do G2 Users Rate Increff WMS?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 9.1/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10)

**Who Is the Company Behind Increff WMS?**

- **Seller:** [Increff](https://www.g2.com/sellers/increff)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @increff (215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/increff/mycompany (293 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 55% Mid-Market, 21% Small-Business


#### What Are Increff WMS's Pros and Cons?

**Pros:**

- Inventory Management (41 reviews)
- Ease of Use (36 reviews)
- Order Management (21 reviews)
- Customer Support (20 reviews)
- Tracking (19 reviews)

**Cons:**

- Poor Reporting (10 reviews)
- Limited Features (6 reviews)
- Limited Reporting (6 reviews)
- Missing Features (6 reviews)
- Inadequate Reporting (5 reviews)


### What Do G2 Reviewers Say About Increff WMS?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **real-time inventory tracking** of Increff WMS, enabling fast and accurate data management.
- Users find Increff WMS extremely **easy to use** , enabling smooth operations even for non-tech users.
- Users value the **seamless order management** of Increff WMS, enhancing efficiency and accuracy in warehouse operations.
- Users value the **exceptional customer support** from Increff WMS, enhancing their experience and ensuring smooth operations.
- Users value the **real-time tracking** capabilities of Increff WMS, enhancing inventory management efficiency and accuracy.

**Cons:**

- Users find **poor reporting** features in Increff WMS frustrating, lacking essential analytics and reconciliation options.
- Users express frustration over **limited features** , including poor report customization and restricted access to older datasets.
- Users find the **limited reporting** options of Increff WMS frustrating, especially for large datasets and specific needs.
- Users find the **missing features** in Increff WMS frustrating, especially the lack of dashboards and reconciliation reports.
- Users find the **inadequate reporting** capabilities of Increff WMS limit their ability to analyze data effectively.

#### What Are Recent G2 Reviews of Increff WMS?

**"[Adaptive WMS with Customizability Challenges](https://www.g2.com/survey_responses/increff-wms-review-12740279)"**

**Rating:** 4.0/5.0 stars
*— Aviral G.*

[Read full review](https://www.g2.com/survey_responses/increff-wms-review-12740279)

---

**"[Enhanced Inventory Accuracy and Operational Efficiency](https://www.g2.com/survey_responses/increff-wms-review-12369234)"**

**Rating:** 5.0/5.0 stars
*— Kumar Aditya D.*

[Read full review](https://www.g2.com/survey_responses/increff-wms-review-12369234)

---


#### What Are G2 Users Discussing About Increff WMS?

- [What is Assure used for?](https://www.g2.com/discussions/what-is-assure-used-for) - 2 comments

### 5. [Loop Returns](https://www.g2.com/products/loop-returns/reviews)
Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.


**Average Rating:** 4.7/5.0
**Total Reviews:** 61
**How Do G2 Users Rate Loop Returns?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Exchange:** 9.3/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.7/10 (Category avg: 1.6/10)

**Who Is the Company Behind Loop Returns?**

- **Seller:** [Loop Returns](https://www.g2.com/sellers/loop-returns)
- **Year Founded:** 2017
- **HQ Location:** Columbus, US
- **Twitter:** @loop (2,237 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/loop-returns/ (291 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Social Media Moderator
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 67% Small-Business, 32% Mid-Market



#### What Are Recent G2 Reviews of Loop Returns?

**"[Good](https://www.g2.com/survey_responses/loop-returns-review-7319025)"**

**Rating:** 4.5/5.0 stars
*— Elijah T.*

[Read full review](https://www.g2.com/survey_responses/loop-returns-review-7319025)

---

**"[Loop Returns Turns Returns Into Exchanges and Retained Revenue](https://www.g2.com/survey_responses/loop-returns-review-12570036)"**

**Rating:** 5.0/5.0 stars
*— Shaun C.*

[Read full review](https://www.g2.com/survey_responses/loop-returns-review-12570036)

---


#### What Are G2 Users Discussing About Loop Returns?

- [What is Loop Returns used for?](https://www.g2.com/discussions/what-is-loop-returns-used-for)

### 6. [ShipHero](https://www.g2.com/products/shiphero/reviews)
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x


**Average Rating:** 4.5/5.0
**Total Reviews:** 208
**How Do G2 Users Rate ShipHero?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.9/10 (Category avg: 1.6/10)

**Who Is the Company Behind ShipHero?**

- **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero)
- **Company Website:** https://shiphero.com
- **Year Founded:** 2013
- **HQ Location:** Garnerville, New York
- **Twitter:** @weareshiphero (6,223 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shiphero/ (361 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Operations Manager, CEO
- **Top Industries:** Logistics and Supply Chain, Warehousing
- **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are ShipHero's Pros and Cons?

**Pros:**

- Ease of Use (43 reviews)
- Customer Support (30 reviews)
- Features (23 reviews)
- Inventory Management (22 reviews)
- Setup Ease (21 reviews)

**Cons:**

- Missing Features (13 reviews)
- Poor Customer Support (11 reviews)
- Bulk Operations Issues (9 reviews)
- Integration Issues (8 reviews)
- Inventory Management (8 reviews)


### What Do G2 Reviewers Say About ShipHero?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of ShipHero, especially for quick onboarding and seamless integrations with sales channels.
- Users commend the **exceptional customer support** from ShipHero, ensuring smooth onboarding and ongoing assistance.
- Users value the **intuitive interface and seamless integration** with Shopify, enhancing onboarding and overall efficiency.
- Users value the **reliable inventory management** of ShipHero, appreciating its seamless integration and user-friendly interface.
- Users value ShipHero's **setup ease** , praising its straightforward implementation and excellent onboarding support for efficiency.

**Cons:**

- Users express frustration over **missing features** like bulk editing and cumbersome navigation across multiple areas in ShipHero.
- Users express frustration with **poor customer support** , citing slow response times and unresolved issues affecting their experience.
- Users struggle with **bulk operations issues** , finding it challenging to navigate and utilize ShipHero's functionalities effectively.
- Users report **integration issues** with ShipHero, leading to complicated processes and requiring extensive manual adjustments.
- Users find **inventory management challenging** initially, needing time to adapt and streamline processes effectively.

#### What Are Recent G2 Reviews of ShipHero?

**"[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)"**

**Rating:** 5.0/5.0 stars
*— Maïré E.*

[Read full review](https://www.g2.com/survey_responses/shiphero-review-12973951)

---

**"[ShipHero: A real competitive advantage](https://www.g2.com/survey_responses/shiphero-review-9690089)"**

**Rating:** 5.0/5.0 stars
*— David G.*

[Read full review](https://www.g2.com/survey_responses/shiphero-review-9690089)

---


#### What Are G2 Users Discussing About ShipHero?

- [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment
- [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments
- [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment
- [How does ShipHero work?](https://www.g2.com/discussions/how-does-shiphero-work)

### 7. [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews)
ShippyPro is an AI-powered shipping automation platform that helps companies reduce shipping costs, eliminate manual processes, and turn delivery into a real competitive advantage. ShippyPro provides the AI tools and APIs to manage shipping, track deliveries, and optimize logistics at any scale, directly integrated to over 190+ carriers. With a single platform, teams gain end-to-end visibility and control over shipping by: - Automating delivery operations across multiple carriers and countries, reducing manual work, errors, and operational complexity - Improving the post-purchase experience with branded tracking that proactively informs customers and reduces customer service tickets - Leveraging shipping data and analytics to monitor performance, compare carriers, track SLAs, and make better cost and service decisions - Analyzing carrier invoices to identify discrepancies, prevent overcharges, and recover hidden costs that directly impact margins As a result, ShippyPro customers typically achieve: - Up to 60% reduction in order fulfillment time - Around 30% fewer shipping errors - Up to 80% fewer clicks per shipment, enabling teams to process 50% more orders per hour - Measurable shipping cost savings, thanks to data-driven carrier optimization and invoice discrepancy detection


**Average Rating:** 4.6/5.0
**Total Reviews:** 105
**How Do G2 Users Rate ShippyPro?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.5/10 (Category avg: 1.6/10)

**Who Is the Company Behind ShippyPro?**

- **Seller:** [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408)
- **Company Website:** https://www.shippypro.com
- **Year Founded:** 2016
- **HQ Location:** Florence, IT
- **Twitter:** @shippypro_ (72 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shippypro/ (71 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** IT Manager
- **Top Industries:** Apparel & Fashion, Consumer Goods
- **Company Size:** 55% Small-Business, 31% Mid-Market


#### What Are ShippyPro's Pros and Cons?

**Pros:**

- Ease of Use (27 reviews)
- Carrier Integration (15 reviews)
- Customer Support (14 reviews)
- User Interface (12 reviews)
- Integrations (11 reviews)

**Cons:**

- Slow Performance (7 reviews)
- Lack of Clarity (6 reviews)
- Complexity (4 reviews)
- Expensive (4 reviews)
- Integration Issues (4 reviews)


### What Do G2 Reviewers Say About ShippyPro?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ShippyPro to be **easy to use** , enjoying its intuitive design and seamless carrier integration for shipping management.
- Users value the **seamless carrier integration** of ShippyPro, simplifying logistics and optimizing shipping costs effortlessly.
- Users appreciate the **fast and helpful customer support** provided by ShippyPro, enhancing their overall experience.
- Users appreciate the **user-friendly interface** of ShippyPro, which simplifies managing shipping operations efficiently.
- Users appreciate the **seamless integrations** of ShippyPro, enabling effortless connections with carriers and streamlined operations.

**Cons:**

- Users report **slow performance** with ShippyPro, particularly during high shipment volumes and when adding new couriers.
- Users experience **lack of clarity** with advanced automation settings, indicating a need for improved onboarding and guidance.
- Users find the **complexity of advanced features** challenging initially, needing better onboarding for smoother setup.
- Users find ShippyPro to be **expensive** , especially for businesses that may not utilize all of its features.
- Users face **integration issues** with ShippyPro, as some couriers lack full visibility and require extra troubleshooting.

#### What Are Recent G2 Reviews of ShippyPro?

**"[ShippyPro Streamlined Our Shipping with Fast Labels and Great Multi-Carrier Integration](https://www.g2.com/survey_responses/shippypro-review-12987150)"**

**Rating:** 4.0/5.0 stars
*— Alessio L.*

[Read full review](https://www.g2.com/survey_responses/shippypro-review-12987150)

---

**"[Powerful integration for tracking and automation, some points to improve](https://www.g2.com/survey_responses/shippypro-review-12516365)"**

**Rating:** 5.0/5.0 stars
*— Emma S.*

[Read full review](https://www.g2.com/survey_responses/shippypro-review-12516365)

---



### 8. [AfterShip](https://www.g2.com/products/aftership/reviews)
AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more


**Average Rating:** 4.7/5.0
**Total Reviews:** 309
**How Do G2 Users Rate AfterShip?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Exchange:** 8.8/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10)

**Who Is the Company Behind AfterShip?**

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership (4,018 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (413 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 86% Small-Business, 12% Mid-Market


#### What Are AfterShip's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Integrations (5 reviews)
- Easy Integrations (4 reviews)
- Helpful (4 reviews)
- Issue Resolution (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Tracking Issues (3 reviews)
- Missing Features (2 reviews)
- Poor Customer Support (2 reviews)
- Poor Support (2 reviews)


### What Do G2 Reviewers Say About AfterShip?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **knowledgeable and helpful customer support** from AfterShip, enhancing their logistical processes effectively.
- Users value the **intuitive integrations** of AfterShip that streamline logistics and enhance communication with clients.
- Users love the **easy integrations** AfterShip offers, streamlining tracking and enhancing overall customer experience.
- Users find the **helpful support team** of AfterShip invaluable for resolving issues and enhancing organization.
- Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations.

**Cons:**

- Users feel that AfterShip is **too expensive** for small businesses, with high costs and unfulfilled service promises.
- Users report persistent **tracking issues** with AfterShip that hinder business operations and result in unsatisfactory service resolutions.
- Users report **missing features** like support for small carriers and occasional auto-sync issues with Shopify.
- Users express frustration with AfterShip's **poor customer support** , reporting unresolved issues and inadequate billing resolutions.
- Users express frustration over **poor support** , citing unresolved issues and inadequate response systems that hinder resolution efforts.

#### What Are Recent G2 Reviews of AfterShip?

**"[Clean, Intuitive Shipment Tracking with Strong Branded Notifications](https://www.g2.com/survey_responses/aftership-review-12725506)"**

**Rating:** 5.0/5.0 stars
*— Lee P.*

[Read full review](https://www.g2.com/survey_responses/aftership-review-12725506)

---

**"[1,100 Carriers and Branded Tracking Pages That Deliver](https://www.g2.com/survey_responses/aftership-review-12703213)"**

**Rating:** 5.0/5.0 stars
*— SANDILE N.*

[Read full review](https://www.g2.com/survey_responses/aftership-review-12703213)

---


#### What Are G2 Users Discussing About AfterShip?

- [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment
- [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote
- [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment
- [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment

### 9. [FarEye](https://www.g2.com/products/fareye/reviews)
FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience.


**Average Rating:** 4.7/5.0
**Total Reviews:** 255
**How Do G2 Users Rate FarEye?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Exchange:** 9.2/10 (Category avg: 8.4/10)
- **OMS:** 9.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 6.3/10 (Category avg: 1.6/10)

**Who Is the Company Behind FarEye?**

- **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4)
- **Year Founded:** 2013
- **HQ Location:** Chicago, Illinois
- **Twitter:** @FarEye (1,349 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fareye/ (598 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** GPS Engineer, Area Manager
- **Top Industries:** Transportation/Trucking/Railroad, Logistics and Supply Chain
- **Company Size:** 64% Enterprise, 32% Mid-Market


#### What Are FarEye's Pros and Cons?

**Pros:**

- Ease of Use (63 reviews)
- Tracking (54 reviews)
- Features (39 reviews)
- Customer Support (29 reviews)
- Real-time Tracking (29 reviews)

**Cons:**

- Slow Performance (34 reviews)
- Technical Issues (33 reviews)
- Slow Loading (21 reviews)
- Tracking Issues (14 reviews)
- Syncing Issues (13 reviews)


### What Do G2 Reviewers Say About FarEye?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find FarEye's interface **easy to use** , enhancing functionality and simplifying tracking and reporting processes.
- Users value the **real-time tracking** features of FarEye, enhancing delivery efficiency and optimizing logistics seamlessly.
- Users appreciate the **real-time visibility and user-friendly interface** of FarEye, enhancing efficiency in field operations.
- Users commend FarEye for its **strong customer support** , ensuring quick assistance and minimal disruption in operations.
- Users value the **real-time tracking** feature of FarEye, enhancing order management and timely deliveries.

**Cons:**

- Users often struggle with **slow performance** in FarEye, affecting functionality and overall experience, especially under weak network conditions.
- Users report frequent **technical issues** including bugs, missing data, and persistent shipment assignment errors.
- Users experience **slow loading times** with FarEye, indicating a need for improved application performance.
- Users experience **tracking issues** due to delays in data updates and errors during the delivery process.
- Users highlight **syncing issues** with FarEye, noting occasional problems with order reflection and device mapping.

#### What Are Recent G2 Reviews of FarEye?

**"[Real-Time Order Tracking facility](https://www.g2.com/survey_responses/fareye-review-12615770)"**

**Rating:** 5.0/5.0 stars
*— Riya P.*

[Read full review](https://www.g2.com/survey_responses/fareye-review-12615770)

---

**"[Smart Routing and Live Tracking](https://www.g2.com/survey_responses/fareye-review-12798017)"**

**Rating:** 5.0/5.0 stars
*— Rahul S.*

[Read full review](https://www.g2.com/survey_responses/fareye-review-12798017)

---



### 10. [ReturnGO](https://www.g2.com/products/returngo/reviews)
ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy.


**Average Rating:** 4.8/5.0
**Total Reviews:** 92
**How Do G2 Users Rate ReturnGO?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.4/10 (Category avg: 8.4/10)
- **OMS:** 9.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.6/10)

**Who Is the Company Behind ReturnGO?**

- **Seller:** [ReturnGO](https://www.g2.com/sellers/returngo)
- **Year Founded:** 2020
- **HQ Location:** New Jersey, US
- **Twitter:** @returngoai (73 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67902660 (31 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 82% Small-Business, 17% Mid-Market


#### What Are ReturnGO's Pros and Cons?

**Pros:**

- Customer Support (8 reviews)
- Ease of Use (7 reviews)
- Returns Management (6 reviews)
- Customer Experience (5 reviews)
- Customer Satisfaction (4 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Delays (1 reviews)
- Difficult Setup (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About ReturnGO?
*AI-generated summary from verified user reviews*

**Pros:**

- Users rave about ReturnGO's **excellent customer support** , highlighting its significant impact on their return processing experience.
- Users value the **intuitive platform** of ReturnGO, appreciating its seamless navigation and outstanding customer support.
- Users praise ReturnGO for its **streamlined returns management** , making tracking and processing exchanges seamless and efficient.
- Users value the **exceptional customer experience** provided by ReturnGO, thanks to its user-friendly interface and responsive support.
- Users praise the **exemplary customer support** of ReturnGO, highlighting responsiveness and helpfulness in addressing queries.

**Cons:**

- Users find **poor customer support** frustrating, as resolutions to issues can take too long and often lack acknowledgment.
- Users face **delays** due to inadequate support and unresolved reporting issues, impacting their overall experience with ReturnGO.
- Users find the **difficult setup** of ReturnGO confusing, leading to challenges in configuring backend rules.
- Users are frustrated by **inadequate reporting** from ReturnGO, especially regarding unacknowledged issues with Shopify's net sales calculations.
- Users report **limited features** in ReturnGO, particularly regarding exchange reporting problems and insufficient support acknowledgment.

#### What Are Recent G2 Reviews of ReturnGO?

**"[Intuitive interface and complete tracking of returns with ReturnGo](https://www.g2.com/survey_responses/returngo-review-12247112)"**

**Rating:** 4.0/5.0 stars
*— Evan d.*

[Read full review](https://www.g2.com/survey_responses/returngo-review-12247112)

---

**"[ReturnGO Automation Makes Returns Easy and Cuts Support Work](https://www.g2.com/survey_responses/returngo-review-12844373)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Apparel & Fashion*

[Read full review](https://www.g2.com/survey_responses/returngo-review-12844373)

---




## What Is Returns Management Software?

[Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics)

## What Software Categories Are Similar to Returns Management Software?

- [Shipping Software](https://www.g2.com/categories/shipping)
- [Package Tracking Software](https://www.g2.com/categories/package-tracking)
- [Multicarrier Parcel Management Solutions Software](https://www.g2.com/categories/multicarrier-parcel-management-solutions)