# Best Returns Management Software

  *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)*

   Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website.

Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved.

Returns management software commonly integrates with [warehouse management software](https://www.g2.com/categories/warehouse-management), [order management software](https://www.g2.com/categories/order-management), [accounting software](https://www.g2.com/categories/accounting), [inventory management software](https://www.g2.com/categories/inventory-management), or [e-commerce software.](https://www.g2.com/categories/e-commerce)

To qualify for inclusion in the Returns Management category, a product must:

- Create and manage return policies for different product categories
- Provide workflows to create, confirm, or cancel returns
- Coordinate refunds, credits, or product replacements
- Integrate with e-commerce or related platforms
- Track returned items from pickup to delivery
- Analyze the value of returns and their impact on revenue





## Category Overview

**Total Products under this Category:** 105


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,300+ Authentic Reviews
- 105+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Returns Management Software At A Glance

- **Leader:** [Narvar](https://www.g2.com/products/narvar/reviews)
- **Highest Performer:** [ReturnGO](https://www.g2.com/products/returngo/reviews)
- **Easiest to Use:** [ClickPost](https://www.g2.com/products/clickpost/reviews)
- **Top Trending:** [ShipHero](https://www.g2.com/products/shiphero/reviews)
- **Best Free Software:** [AfterShip](https://www.g2.com/products/aftership/reviews)


---

**Sponsored**

### ReturnZap

ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables flexible returns policies and advanced automation logic through a beautiful, customizable returns portal. Shopify sellers love ReturnZap because it's a breeze to set up and very easy to use. ReturnZap has the most flexible exchange solution for Shopify, with purpose built tools to deal specifically with Shopify accounting and fulfillment challenges related to fulfillment. ReturnZap eliminates the need for manual exchange reconcilation, so you spend less time cleaning up data and more time magaging your business. Key features of ReturnZap include: - Embedded customer returns portal with full customization - Self serve return labels, with advanced shipping fee logic - Advanced return policies with flexible rules and workflows - Native integration to Shopify - Available WMS integrations - Custom graphQL-based API and Webhooks ReturnZap gives you the tools you need to not only save time, but also to reduce refunds and boost the bottom line. Offer store credit in multiple forms, including native Shopify account credit, and offer exchanges for any product, at any price. ReturnZap has deep integrations into Shopify and has been awarded "Built for Shopify" status, the highest level of recognition and achievement. ReturnZap feels like an extension of Shopify, making it easier for new users and teams to onboard and get set up quickly and easily. ReturnZap works worldwide, and can facilitate international return shipments. Our largest markets are: - US and Canada - UK - Europe, including France, Germany, Netherlands - Australia and New Zealand Customers love ReturnZap for its ongoing support. Get access to dedicated, top notch support at no additional charge.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2827&secure%5Bdisplayable_resource_id%5D=2827&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2827&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1336888&secure%5Bresource_id%5D=2827&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freturns-management%2Fmid-market&secure%5Btoken%5D=d8c737ee28e0a8d82c1572b490f34c46f981ac38df5df63b8c7149ea5ec13750&secure%5Burl%5D=https%3A%2F%2Fwww.returnzap.com&secure%5Burl_type%5D=company_website)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Narvar](https://www.g2.com/products/narvar/reviews)
  Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 168

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Exchange:** 7.5/10 (Category avg: 8.3/10)
- **OMS:** 7.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 3.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Narvar Inc.](https://www.g2.com/sellers/narvar-inc)
- **Company Website:** https://www.narvar.com
- **Year Founded:** 2012
- **HQ Location:** San Mateo, US
- **Twitter:** @narvarinc (1,440 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/narvar (378 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 40% Mid-Market, 23% Small-Business


#### Pros & Cons

**Pros:**

- Customer Experience (59 reviews)
- Ease of Use (58 reviews)
- Tracking (49 reviews)
- Tracking Efficiency (44 reviews)
- Customization (37 reviews)

**Cons:**

- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)
- Poor Customer Support (21 reviews)
- Difficult Setup (17 reviews)
- Complexity (16 reviews)

### 2. [parcelLab](https://www.g2.com/products/parcellab/reviews)
  parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 256

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.3/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 2.9/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [parcelLab](https://www.g2.com/sellers/parcellab)
- **Company Website:** https://parcellab.com/
- **Year Founded:** 2015
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @parcellab_en (1,023 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/parcellab (159 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Agent, Customer service agent
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 56% Mid-Market, 25% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (66 reviews)
- Tracking Efficiency (51 reviews)
- Tracking (48 reviews)
- Customer Experience (41 reviews)
- Tracking Ease (41 reviews)

**Cons:**

- Tracking Issues (21 reviews)
- Missing Features (14 reviews)
- Limited Functionality (13 reviews)
- Limited Customization (12 reviews)
- Complexity (10 reviews)

### 3. [ShipHero](https://www.g2.com/products/shiphero/reviews)
  ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 201

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 1.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero)
- **Company Website:** https://shiphero.com
- **Year Founded:** 2013
- **HQ Location:** Garnerville, New York
- **Twitter:** @weareshiphero (6,229 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shiphero/ (353 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Logistics and Supply Chain, Warehousing
  - **Company Size:** 81% Small-Business, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (43 reviews)
- Customer Support (30 reviews)
- Features (23 reviews)
- Inventory Management (22 reviews)
- Setup Ease (21 reviews)

**Cons:**

- Missing Features (13 reviews)
- Poor Customer Support (11 reviews)
- Bulk Operations Issues (9 reviews)
- Integration Issues (8 reviews)
- Inventory Management (8 reviews)

### 4. [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews)
  Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 41

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Exchange:** 8.7/10 (Category avg: 8.3/10)
- **OMS:** 7.4/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Swap Commerce Limited](https://www.g2.com/sellers/swap-commerce-limited)
- **Company Website:** https://www.swap-commerce.com/
- **Year Founded:** 2022
- **HQ Location:** London, England
- **LinkedIn® Page:** https://www.linkedin.com/company/sw-ap/ (273 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 80% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Customer Experience (21 reviews)
- Returns Management (18 reviews)
- Customer Support (14 reviews)
- Service Quality (13 reviews)

**Cons:**

- Poor Customer Support (5 reviews)
- Return Issues (5 reviews)
- Technical Issues (4 reviews)
- Label Issues (3 reviews)
- Limited Features (3 reviews)

### 5. [ClickPost](https://www.g2.com/products/clickpost/reviews)
  ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 138

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 10.0/10 (Category avg: 8.3/10)
- **OMS:** 9.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost)
- **Company Website:** https://www.clickpost.ai/
- **HQ Location:** Recife , Pernambuco
- **Twitter:** @ClickPost (200 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/playnaweb/about (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Apparel & Fashion, Consumer Goods
  - **Company Size:** 57% Mid-Market, 21% Small-Business


#### Pros & Cons

**Pros:**

- Tracking (44 reviews)
- Ease of Use (42 reviews)
- Customer Support (35 reviews)
- Service Quality (24 reviews)
- Real-time Tracking (23 reviews)

**Cons:**

- Limited Customization (7 reviews)
- Missing Features (7 reviews)
- Delay Issues (6 reviews)
- Tracking Issues (6 reviews)
- Delays (5 reviews)

### 6. [Increff WMS](https://www.g2.com/products/increff-wms/reviews)
  Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 103

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.3/10)
- **OMS:** 9.1/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Increff](https://www.g2.com/sellers/increff)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @increff (217 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/increff/mycompany (297 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 55% Mid-Market, 21% Small-Business


#### Pros & Cons

**Pros:**

- Inventory Management (41 reviews)
- Ease of Use (36 reviews)
- Order Management (21 reviews)
- Customer Support (20 reviews)
- Tracking (19 reviews)

**Cons:**

- Poor Reporting (10 reviews)
- Limited Features (6 reviews)
- Limited Reporting (6 reviews)
- Missing Features (6 reviews)
- Inadequate Reporting (5 reviews)

### 7. [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews)
  ShippyPro is an AI-powered shipping automation platform that helps companies reduce shipping costs, eliminate manual processes, and turn delivery into a real competitive advantage. ShippyPro provides the AI tools and APIs to manage shipping, track deliveries, and optimize logistics at any scale, directly integrated to over 190+ carriers. With a single platform, teams gain end-to-end visibility and control over shipping by: - Automating delivery operations across multiple carriers and countries, reducing manual work, errors, and operational complexity - Improving the post-purchase experience with branded tracking that proactively informs customers and reduces customer service tickets - Leveraging shipping data and analytics to monitor performance, compare carriers, track SLAs, and make better cost and service decisions - Analyzing carrier invoices to identify discrepancies, prevent overcharges, and recover hidden costs that directly impact margins As a result, ShippyPro customers typically achieve: - Up to 60% reduction in order fulfillment time - Around 30% fewer shipping errors - Up to 80% fewer clicks per shipment, enabling teams to process 50% more orders per hour - Measurable shipping cost savings, thanks to data-driven carrier optimization and invoice discrepancy detection


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 94

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.6/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408)
- **Company Website:** https://www.shippypro.com
- **Year Founded:** 2016
- **HQ Location:** Florence, IT
- **Twitter:** @shippypro_ (72 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shippypro/ (70 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Consumer Goods
  - **Company Size:** 55% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (27 reviews)
- Carrier Integration (15 reviews)
- Customer Support (14 reviews)
- User Interface (12 reviews)
- Integrations (11 reviews)

**Cons:**

- Slow Performance (7 reviews)
- Lack of Clarity (6 reviews)
- Complexity (4 reviews)
- Expensive (4 reviews)
- Integration Issues (4 reviews)

### 8. [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews)
  Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.6/10 (Category avg: 8.3/10)
- **OMS:** 9.3/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Redo](https://www.g2.com/sellers/redo)
- **HQ Location:** Draper, US
- **LinkedIn® Page:** http://www.linkedin.com/company/re-do-co (256 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (7 reviews)
- Returns Management (7 reviews)
- Customer Experience (6 reviews)
- User-Friendly (5 reviews)

**Cons:**

- Expensive (2 reviews)
- Return Issues (2 reviews)
- Confusing Interface (1 reviews)
- Difficult Learning Process (1 reviews)
- Difficult Setup (1 reviews)

### 9. [ReturnGO](https://www.g2.com/products/returngo/reviews)
  ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 91

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.4/10 (Category avg: 8.3/10)
- **OMS:** 9.0/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ReturnGO](https://www.g2.com/sellers/returngo)
- **Year Founded:** 2020
- **HQ Location:** New Jersey, US
- **Twitter:** @returngoai (74 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67902660 (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 82% Small-Business, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (8 reviews)
- Ease of Use (7 reviews)
- Returns Management (6 reviews)
- Customer Experience (5 reviews)
- Customer Satisfaction (4 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Delays (1 reviews)
- Difficult Setup (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)

### 10. [AfterShip](https://www.g2.com/products/aftership/reviews)
  AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 308

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Exchange:** 8.8/10 (Category avg: 8.3/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Company Website:** https://www.aftership.com/
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership (4,016 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (413 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 86% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (7 reviews)
- Helpful (6 reviews)
- Integrations (5 reviews)
- Easy Integrations (4 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Tracking Issues (3 reviews)
- Missing Features (2 reviews)
- Poor Customer Support (2 reviews)
- Poor Support (2 reviews)

### 11. [Loop Returns](https://www.g2.com/products/loop-returns/reviews)
  Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Exchange:** 9.3/10 (Category avg: 8.3/10)
- **OMS:** 8.8/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.7/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Loop Returns](https://www.g2.com/sellers/loop-returns)
- **Year Founded:** 2017
- **HQ Location:** Columbus, US
- **Twitter:** @loop (2,244 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/loop-returns/ (279 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Social Media Moderator
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 67% Small-Business, 32% Mid-Market


### 12. [FarEye](https://www.g2.com/products/fareye/reviews)
  FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 235

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Exchange:** 9.2/10 (Category avg: 8.3/10)
- **OMS:** 9.3/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 6.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4)
- **Year Founded:** 2013
- **HQ Location:** Chicago, Illinois
- **Twitter:** @FarEye (1,351 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fareye/ (598 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** GPS Engineer, Area Manager
  - **Top Industries:** Transportation/Trucking/Railroad, Logistics and Supply Chain
  - **Company Size:** 64% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (63 reviews)
- Tracking (54 reviews)
- Features (39 reviews)
- Customer Support (29 reviews)
- Real-time Tracking (29 reviews)

**Cons:**

- Slow Performance (34 reviews)
- Technical Issues (33 reviews)
- Slow Loading (21 reviews)
- Tracking Issues (14 reviews)
- Syncing Issues (13 reviews)

### 13. [AfterShip Returns Center](https://www.g2.com/products/aftership-returns-center/reviews)
  AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns with a branded interactive return page, reduce costs and recapture revenue. We have partnered with 17 carriers to print return labels quickly. We support USPS, FedEx, DHL, UPS, and many other carriers.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Exchange:** 7.3/10 (Category avg: 8.3/10)
- **OMS:** 7.5/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership (4,016 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2498164/ (413 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 83% Small-Business, 8% Enterprise


### 14. [ZigZag](https://www.g2.com/products/zigzag/reviews)
  ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore! Our mission is to reduce cost and waste, increase customer loyalty and enable our clients to be more profitable and sustainable. ZigZag, We Are Returns!


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Exchange:** 7.6/10 (Category avg: 8.3/10)
- **OMS:** 8.3/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0.7/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ZigZag Global](https://www.g2.com/sellers/zigzag-global)
- **Year Founded:** 2015
- **HQ Location:** London, England
- **Twitter:** @ZigZagGlobal (812 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zigzag-global/ (184 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 38% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Experience (2 reviews)
- Customer Satisfaction (2 reviews)
- Helpful (2 reviews)
- Returns Management (2 reviews)

**Cons:**

- Limited Functionality (2 reviews)
- Technical Issues (2 reviews)
- Limited Customization (1 reviews)
- Poor Customer Support (1 reviews)

### 15. [ReturnZap](https://www.g2.com/products/returnzap/reviews)
  ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables flexible returns policies and advanced automation logic through a beautiful, customizable returns portal. Shopify sellers love ReturnZap because it's a breeze to set up and very easy to use. ReturnZap has the most flexible exchange solution for Shopify, with purpose built tools to deal specifically with Shopify accounting and fulfillment challenges related to fulfillment. ReturnZap eliminates the need for manual exchange reconcilation, so you spend less time cleaning up data and more time magaging your business. Key features of ReturnZap include: - Embedded customer returns portal with full customization - Self serve return labels, with advanced shipping fee logic - Advanced return policies with flexible rules and workflows - Native integration to Shopify - Available WMS integrations - Custom graphQL-based API and Webhooks ReturnZap gives you the tools you need to not only save time, but also to reduce refunds and boost the bottom line. Offer store credit in multiple forms, including native Shopify account credit, and offer exchanges for any product, at any price. ReturnZap has deep integrations into Shopify and has been awarded "Built for Shopify" status, the highest level of recognition and achievement. ReturnZap feels like an extension of Shopify, making it easier for new users and teams to onboard and get set up quickly and easily. ReturnZap works worldwide, and can facilitate international return shipments. Our largest markets are: - US and Canada - UK - Europe, including France, Germany, Netherlands - Australia and New Zealand Customers love ReturnZap for its ongoing support. Get access to dedicated, top notch support at no additional charge.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Exchange:** 7.8/10 (Category avg: 8.3/10)
- **OMS:** 7.4/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ReturnZap](https://www.g2.com/sellers/returnzap)
- **Company Website:** https://www.returnzap.com
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/returnzap (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 91% Small-Business, 9% Mid-Market


#### Pros & Cons

**Pros:**

- Returns Management (7 reviews)
- Customer Support (5 reviews)
- Features (4 reviews)
- Customer Experience (3 reviews)
- Prompt Service (3 reviews)

**Cons:**

- Return Issues (2 reviews)
- Integration Issues (1 reviews)

### 16. [Happy Returns](https://www.g2.com/products/happy-returns/reviews)
  Make returns beautiful for your business, shoppers, and the planet with returns software and reverse logistics.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.1/10)
- **Exchange:** 9.8/10 (Category avg: 8.3/10)
- **OMS:** 8.9/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 10/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Happy Returns](https://www.g2.com/sellers/happy-returns)
- **Year Founded:** 2015
- **HQ Location:** Santa Monica, California
- **Twitter:** @happyreturnsco (867 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/happy-returns (178 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 64% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Returns Management (2 reviews)
- Automation (1 reviews)

**Cons:**

- Return Issues (2 reviews)
- Poor Customer Support (1 reviews)

### 17. [Bringg](https://www.g2.com/products/bringg/reviews)
  Global retailers and logistics providers reduce costs and deliver differentiated customer experiences with Bringg Last-Mile Solutions. Through Bringg’s modular technology platform, integrated fleet network, and services suite, business leaders automate processes, optimize order delivery, and invent new business models. Unlock flexibility at scale. Any order. Any fleet. Delivered. www.bringg.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.8/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Bringg](https://www.g2.com/sellers/bringg)
- **Year Founded:** 2013
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @bringg (928 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bringg/ (202 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 29% Small-Business


### 18. [Retino](https://www.g2.com/products/retino/reviews)
  Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In the app, you can see all open cases, return shipping, customer history, most frequently returned products, and much more.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Exchange:** 8.9/10 (Category avg: 8.3/10)
- **OMS:** 9.2/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Retino](https://www.g2.com/sellers/retino)
- **Year Founded:** 2017
- **HQ Location:** Prague, Czech Republic
- **LinkedIn® Page:** https://www.linkedin.com/company/retino/ (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion
  - **Company Size:** 81% Small-Business, 19% Mid-Market


### 19. [Outvio](https://www.g2.com/products/outvio/reviews)
  Post-sales infrastructure for eCommerce. Online retailers of all sizes, from startups to large eCommerce champions, use Outvio to automate fulfillment and returns, optimise customer support, strengthen brand presence and facilitate post-sales marketing. Outvio powers thousands of online shops to deliver millions of euros worth of orders every month, while giving the best shopping experience possible to their customers. We do this by giving online shops the tools to pack, ship, track and return orders, as well as brand, communicate and market to their shoppers while doing it. We love to help our users grow!


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 2.4/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Outvio](https://www.g2.com/sellers/outvio)
- **Year Founded:** 2018
- **HQ Location:** Tallinn, EE
- **Twitter:** @outvio (212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11076456 (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 92% Small-Business, 8% Mid-Market


### 20. [Claimlane](https://www.g2.com/products/claimlane/reviews)
  Claimlane is a returns and claims management platform that helps retailers, suppliers, and manufacturers handle returns and warranty claims without relying on emails and spreadsheets. Founded in Denmark, Claimlane is trusted by over 10,000 users to simplify their returns processes. By centralising all return types and customer interactions, Claimlane reduces manual work, miscommunication, and inefficiencies. Key Features & Functionality Claimlane connects all aftersales processes into one system, making it easy for retailers to handle returns and claims efficiently. Key features include: - Centralised Management: Manage all aftersales requests, including repairs and warranty claims, from one dashboard for better visibility and efficiency. - Self-Service Portal: Enable your customers to easily submit returns and claims with all the information you need to resolve them in minutes - Automation & Workflows: Speed up the process with automatic return approvals, claim handling, and reporting, reducing manual work. - Seamless Customer Experience: Give your customers a smooth returns process with easy tracking and quicker claim resolutions. Happier customers mean more loyalty. - Data & Insights: With detailed reports, you gain visibility into return trends and customer behaviour, allowing you to identify issues, address faulty products, and recover supplier credit notes efficiently. - Easy integration: Claimlane connects with your e-commerce, ERP, and CRM systems, so data flows smoothly without extra work. This keeps everything accurate and up-to-date. The Value of Claimlane Handling returns and claims can be messy, involving multiple teams, long email threads, and scattered spreadsheets. This often leads to delays, miscommunication, and extra costs. Claimlane simplifies the process by bringing everything into one easy-to-use system. Retailers can manage all return types in one place, reducing manual work and avoiding unnecessary back-and-forth. With clear documentation and automation, returns are processed faster, customers receive quicker resolutions, and teams spend less time on repetitive tasks. Plus, Claimlane provides valuable data, helping retailers understand why products are returned and make smarter decisions to reduce future returns.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 8.7/10 (Category avg: 8.3/10)
- **OMS:** 6.3/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 1.9/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Claimlane](https://www.g2.com/sellers/claimlane)
- **Year Founded:** 2017
- **HQ Location:** Islands Brygge, DK
- **LinkedIn® Page:** https://www.linkedin.com/company/claimlane/ (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 69% Mid-Market, 23% Small-Business


### 21. [ReverseLogix](https://www.g2.com/products/reverselogix/reviews)
  ReverseLogix is an enterprise-grade returns management system (RMS) built to manage and optimize complex returns across retail, ecommerce, manufacturing, and 3PL operations. Purpose-built for reverse logistics, not adapted from post-purchase or ecommerce tools, ReverseLogix enables organizations to automate, control, and gain full visibility into the entire returns lifecycle from initiation through final disposition. Designed for B2B, B2C, and hybrid environments, ReverseLogix is ideal for organizations managing high return volumes, complex workflows, or multi-node supply chains. The platform serves as a centralized system of record for returns, replacing fragmented tools, manual processes, and front-end-only solutions that lack operational depth. Key capabilities include: • End-to-end returns lifecycle management, including initiation, authorization, routing, inspection, and disposition • AI-driven automation to reduce manual effort and accelerate processing • Highly configurable workflows to support complex business rules, approvals, and exception handling • Real-time visibility and analytics across returns, recovery, and operational performance • Built-in return fraud detection and prevention • Intelligent routing across warehouses, stores, repair centers, recommerce channels, and third-party partners Enterprise integrations and ecosystem connectivity: ReverseLogix is designed to integrate deeply across enterprise systems, enabling real-time orchestration of returns across the entire reverse supply chain, not just the customer-facing experience. • ERP and financial systems: SAP, Oracle, Microsoft Dynamics for credits, reconciliation, and inventory accuracy • WMS, TMS, and supply chain systems: Real-time coordination of receiving, inspection, disposition, and inventory movement • OMS and ecommerce platforms: Supports return initiation while connecting downstream operations and decisioning • Carrier and logistics providers: Label generation, tracking, and shipment visibility across parcel and freight networks • 3PLs, repair, recommerce, and recycling partners: Enables multi-party workflows and external partner collaboration • CRM and customer service platforms: Full visibility into return status for support teams • Data and analytics ecosystems: Seamless integration with BI tools and data warehouses for advanced analysis Built for operational complexity, not just the return request: While many solutions focus primarily on simplifying the customer-facing return experience or supporting single-platform ecommerce environments, ReverseLogix is built to manage the operational reality of returns at scale, including inspection, grading, routing, recovery, and financial reconciliation. The platform goes beyond analytics by not only identifying issues but also executing the workflows and decisions required to resolve them within a single system. By unifying data, workflows, and decisioning, ReverseLogix helps organizations: • Reduce returns processing costs and manual effort • Increase recovery value and minimize write-offs • Improve customer experience without eroding margins • Gain actionable insights into product quality, return drivers, and operational inefficiencies ReverseLogix transforms returns from a fragmented, front-end process into a fully operationalized enterprise system, turning returns into a strategic lever for efficiency, visibility, and profitability.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Exchange:** 7.5/10 (Category avg: 8.3/10)
- **OMS:** 7.9/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 6.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ReverseLogix](https://www.g2.com/sellers/reverselogix)
- **Company Website:** https://www.reverselogix.com
- **Year Founded:** 2014
- **HQ Location:** Burlingame, US
- **Twitter:** @reverselogix (137 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3767658 (85 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 50% Enterprise, 22% Mid-Market


### 22. [ReturnLogic](https://www.g2.com/products/returnlogic/reviews)
  ReturnLogic is a Returns Management and Analytics Platform that makes e-commerce returns and exchanges easy for shoppers and retailers. With ReturnLogic, retailers can: - Create a branded Returns Portal to let shoppers go through the entire return and exchange process themselves – like a self-check-out lane. - Manage returns, exchanges, and warranties in one place. - Automatically process returns for warehouse teams. - Develop custom integrations on the Open API to connect any e-commerce platform. - Keep all payments on Shopify and never worry about accounting errors. - Learn how much returns are costing and what you to do about it.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Exchange:** 8.0/10 (Category avg: 8.3/10)
- **OMS:** 7.0/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ReturnLogic](https://www.g2.com/sellers/returnlogic)
- **Year Founded:** 2017
- **HQ Location:** Camp Hill, PA
- **Twitter:** @ReturnLogic (496 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/returnlogic/ (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 73% Small-Business, 20% Mid-Market


### 23. [ParcelWILL](https://www.g2.com/products/parcelwill/reviews)
  ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to reduce WISMO calls and encourage repeat business, thereby decreasing customer service costs and improving post-purchase experience & business profits.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 123

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Exchange:** 7.8/10 (Category avg: 8.3/10)
- **OMS:** 9.7/10 (Category avg: 8.5/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [CWILL](https://www.g2.com/sellers/cwill)
- **Company Website:** https://www.cwill.com/
- **Year Founded:** 2014
- **HQ Location:** 201 Commonwealth Ct Cary, NC  27511 United States
- **LinkedIn® Page:** https://www.linkedin.com/company/channelwill/ (92 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 68% Small-Business, 1% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (34 reviews)
- Setup Ease (31 reviews)
- Ease of Use (29 reviews)
- Tracking (29 reviews)
- Tracking Efficiency (28 reviews)

**Cons:**

- Expensive (9 reviews)
- Limited Customization (6 reviews)
- Tracking Issues (5 reviews)
- Inadequate Reporting (3 reviews)
- Inefficient Shipping Process (3 reviews)

### 24. [Kentro](https://www.g2.com/products/kentro/reviews)
  Kentro: The Next-Generation ERP & 3PL for E-Commerce In an era where eCommerce operations demand agility and efficiency, Kentro emerges as the modern alternative to traditional ERP systems like NetSuite or SAP. As a cloud-based, multi-channel ERP and in house 3PL solution, Kentro is designed specifically for the eCommerce landscape, offering a suite of features that streamline operations, fulfillment, and logistics at a fraction of the cost and complexity. Why Choose Kentro? - Modern ERP & 3PL Solution: Built for the E-Commerce age, Kentro offers advanced capabilities for both inventory management and order fulfillment, outperforming old-school systems. - Cost-Effective: Experience the power of a high-end ERP system like NetSuite or SAP, with the added benefit of 3PL services, at a more accessible price point. - User-Friendly Interface: Navigate through your e-commerce operations with an interface that’s both easy to use and highly effective. - Real-Time Operation: Stay ahead with real-time inventory management, order fulfillment, and supply chain insights integrated with 3PL for seamless logistics. Key Features: - Built-in B2B Online Store: Seamless management of both customer and business sales. - Real-Time Inventory Management: Always know your stock levels and manage them efficiently with integrated 3PL. - Order Fulfillment & Routing: Smooth, automated order processing with integrated shipping and fulfillment. - 3PL Services: Streamlined fulfillment for DTC and B2B with same-day shipping and efficient warehouse management. - Drop-Ship Automations: Simplify your drop-shipping process. - Supply Chain Management: Gain complete control over your supply chain. - Product Catalog Management: Easily manage and update your product listings. - Multi-Channel Listing: Integrate and synchronize your sales across various platforms. - Workflow Automation: Customizable rules engine to automate your daily tasks. - Accounting Automation: Keep your financial data synchronized and updated. - Vendor/Supplier Dashboard: Dedicated portals for your business partners. - Communication Automation: Automated email and SMS notifications and alerts. - Refund Management: Streamline your refund processes. - Custom API Integration: Open Channel and Store APIs for bespoke integrations. Your E-Commerce Operations, Redefined Kentro is more than an ERP; it’s a strategic partner in your e-commerce journey, now with fully integrated 3PL services. With direct integrations to over 100 external tools and 5000+ zaps, Kentro bridges the gap between disparate processes, turning complex operations into streamlined workflows. Ready to transform your e-commerce operations? Discover the Kentro difference today!


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 5.0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [Kentro](https://www.g2.com/sellers/kentro)
- **Year Founded:** 2021
- **HQ Location:** Sao Paulo, SP
- **LinkedIn® Page:** https://www.linkedin.com/company/kentro-sistemas/ (36 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods, Health, Wellness and Fitness
  - **Company Size:** 76% Mid-Market, 24% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Affordable (2 reviews)
- Automation (2 reviews)
- Cost Efficiency (2 reviews)

**Cons:**

- Feature Limitations (1 reviews)
- Implementation Issues (1 reviews)
- Incomplete Development (1 reviews)
- Limited Features (1 reviews)
- Limited Integration (1 reviews)

### 25. [Ordoro](https://www.g2.com/products/ordoro/reviews)
  Ordoro: hard to say, very easy to use. Streamline your inventory, shipping, and/or dropshipping. Whether you're just getting started or already in full swing, we've got you covered with three powerful apps—shipping, inventory, and dropshipping—designed to streamline and automate your daily order management tasks. Select any combination of our apps to help you re-focus on growth! Finally, feel confident in your decision-making with unrivaled visibility, control, and support. Conquer more complexity in less time with Ordoro. Start your 15-Day FREE TRIAL today at Ordoro.com! SHIPPING Access actually useful shipping features, integrations with top shipping carriers, and cost-effective rates to efficiently get your products to your customers. - Connect all your sales channels, marketplaces, and shipping carriers - Access the lowest shipping rates from top carriers — save up to 88% - Easily bulk print shipping labels and packing lists - Accelerate your workflow with our Automation Rules and Shipping Presets - Organize your online orders with Order Splitting, Merging, and Cloning - Utilize order verification with barcode scanning for fast and accurate order fulfillment INVENTORY Connect your sales channels and warehouses to Ordoro and arm yourself with powerful inventory tools to keep your stock aligned and organized. - Keep your inventory up to date across all of your sales channels, warehouses, and suppliers, and write back stock levels automatically - Use our kitting feature to bundle multiple SKUs into a single unit for sale - Avoid stockouts with our low inventory reports and inventory allocation - Ordoro’s Manufacturing workflow helps manage your inventory by creating Bill of Materials (BOMs) and issuing Manufacturing Orders (MOs) to produce sellable items - Issue purchase orders (POs) to your suppliers through the app when it’s time to restock DROPSHIPPING Create and manage an Ordoro ecosystem as a merchant, supplier, or 3PL. Sit back, dropship, and relax with hands-off, automated dropshipping capabilities at your fingertips. - Easily receive orders, pass inventory, and automatically update order statuses with your fulfillment partners - Automatically split orders and route them to your designated suppliers - Reduce the amount of time you spend communicating with your fulfillment partners - Monitor inventory stored with a 3PL by integrating it with Ordoro SUPPORT To be frank (and maybe a little biased) our support team, they're awesome! Our support team is here to assist you with top-notch members who truly care about you and your business. Unlike AI-written responses, our in-house team, located in Austin, Texas, provides empathetic, knowledgeable, and timely phone and email support. Each team member has over 5+ years of experience with the Ordoro platform. And the best part? They're not just experts; they're also really cool people. OTHER FEATURES Streamline your ecommerce tasks with Ordoro’s help managing suppliers, shipping insurance, return management, advanced analytics, QuickBooks Online, open API, and so much more. Learn more at Ordoro.com!


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)


**Seller Details:**

- **Seller:** [ordoro](https://www.g2.com/sellers/ordoro)
- **Year Founded:** 2010
- **HQ Location:** Austin, Tx
- **Twitter:** @ordoro (1,593 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1487424/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 86% Small-Business, 14% Mid-Market




## Parent Category

[Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics)



## Related Categories

- [Shipping Software](https://www.g2.com/categories/shipping)
- [Inventory Control Software](https://www.g2.com/categories/inventory-control-software)
- [Package Tracking Software](https://www.g2.com/categories/package-tracking)
- [Multicarrier Parcel Management Solutions Software](https://www.g2.com/categories/multicarrier-parcel-management-solutions)