# Retino Reviews **Vendor:** Retino **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 27 ## About Retino Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In the app, you can see all open cases, return shipping, customer history, most frequently returned products, and much more. ## Retino Reviews ### 1. Ultimate all-in-one tool for returns processing **Rating:** 5.0/5.0 stars **Reviewed by:** Václav D. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Retino?** Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. **What do you dislike about Retino?** The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. **What problems is Retino solving and how is that benefiting you?** Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. ### 2. A User-Friendly and Effective Return Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Matej K. | Senior e-commerce strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Retino?** What I appreciate most about Retino is its simplicity and effectiveness in managing return processes. The software is incredibly easy to implement, making it a seamless addition to our operations. We’ve recommended Retino for multiple projects because it offers an excellent return form from the customer's perspective and robust analytics that give us full control over our returns. Additionally, our clients consistently praise the software for its convenience and ease of use. The customer support team is also highly responsive and helpful, which further enhances the overall experience. **What do you dislike about Retino?** While Retino is a powerful tool, we believe there is potential for it to evolve into an all-in-one solution for returns management. Currently, it excels in what it does, but integrating more features that cover the entire returns process in a single platform would make it even more valuable. Occasional updates or enhancements to the user interface could also improve the user experience, making it even more intuitive and efficient. **What problems is Retino solving and how is that benefiting you?** Retino is solving several key issues related to return management. It simplifies the entire returns process by providing a user-friendly platform that is easy to implement and manage. This has led to increased customer satisfaction, as they find the return process straightforward and hassle-free. The powerful analytics offered by Retino give us full visibility and control over returns, allowing us to make data-driven decisions and improve our overall process efficiency. Additionally, the software has enhanced our customer support, enabling us to provide more timely and effective responses to return-related inquiries. Overall, Retino has streamlined our return operations, leading to cost savings and improved customer loyalty. ### 3. Excellent return widget **Rating:** 5.0/5.0 stars **Reviewed by:** Tomáš K. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Retino?** It is a tool that is very intuitive and helps with the return of unsuitable goods. No more paperwork, printing or extra unnecessary tasks. **What do you dislike about Retino?** I can't think of any significant weaknesses at the moment, I would perhaps welcome more integrations to foreign carriers. **What problems is Retino solving and how is that benefiting you?** We have a connection to the Retino widget to our syste, so we can offer it to our clients for returns, which we then process in our distribution center. This is a desirable feature that improves the customer experience. ### 4. Perfect tool to simplify the return process **Rating:** 5.0/5.0 stars **Reviewed by:** Lukáš P. | E-com manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Retino?** The tool is very simple and intuitive to use. We were able to connect Retino to our ERP system and our outsourced fullfilment warehouse via API connection. It 100% improves the customer return experience. **What do you dislike about Retino?** Some features could be more cutomizable. **What problems is Retino solving and how is that benefiting you?** Optimize the return process. ### 5. Automate of returns and claims process **Rating:** 5.0/5.0 stars **Reviewed by:** Ondřej D. | Head of IT department, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Retino?** What I find most useful about Retino is its simplicity, clarity, and the ability to integrate with other systems through its API interface. **What do you dislike about Retino?** The documentation could be better, but their customer service makes up for it. **What problems is Retino solving and how is that benefiting you?** Retino has solved our issue with tracking returns, which we no longer need to manage in Excel or on paper. Thanks to the API integration with our ERP system, we've been able to automate a significant portion of the process. ### 6. Streamline complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Barbora B. | Customer Care Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Retino?** Retino helped us a lot in keeping track of complaints and reporting well. It was very easy to navigate and we got used to it well. **What do you dislike about Retino?** We only have good experiences. Satisfaction! **What problems is Retino solving and how is that benefiting you?** Overview in complaints. ### 7. Usefull tool for return packages and complains **Rating:** 4.5/5.0 stars **Reviewed by:** Jaroslav B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Retino?** We really appreciate connection and intuitive platform for solving returns, changes and complains. Via API connections we connected 3 systems together and really save a lot of time for our warehouse employees. **What do you dislike about Retino?** We didnt find yet any negative aspect of this system **What problems is Retino solving and how is that benefiting you?** I cant say problem solving - this tool is intuitive, customized and for our needs is perfect to reach high performance in return and complains management ### 8. Automation of returns - speed up the entire process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Retino?** The customer enters their own return - they automatically receive a label or QR code. Quick processing when the package is returned. I import a file from Retina into the bank for payment processing. This automation saves me a lot of time. Customer support assisted with the setup. The implementation went smoothly. **What do you dislike about Retino?** So far, I haven't had any trouble using it. So far, only positives. **What problems is Retino solving and how is that benefiting you?** Automation in customer product returns. ### 9. RETINO makes it easier for us to manage returns and complaints, which saves us time and improves customer satisfaction. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin . | Head of Reverse Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Retino?** The best thing about RETINO is its ability to automate and simplify the entire process of returns and complaints, which saves time and reduces administrative burden. **What do you dislike about Retino?** Another negative aspect of RETINO is that some features are not available through the API, and moreover, the API is charged, which can be a disadvantage for companies that need full integration with other systems. **What problems is Retino solving and how is that benefiting you?** Automation of customer communication ### 10. Retino helped us to speed up and improve processes in our company **Rating:** 5.0/5.0 stars **Reviewed by:** Martin M. | Marketingový ředitel, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Retino?** I like the simplicity, clarity and how easy it is for the customer to go through the whole process themselves if set up correctly. **What do you dislike about Retino?** We must pay for the service :-D But its a fair price. Everybody can afford it in the running bussines. **What problems is Retino solving and how is that benefiting you?** Speed fo the claims and simplyicity of the process. ### 11. Retino **Rating:** 5.0/5.0 stars **Reviewed by:** Petra K. | vedoucí e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Retino?** clarity, variability, efficiency. Daily usage customer satisfaction. easy installation possibility of label creation easy connection output analysis **What do you dislike about Retino?** On Retino, the least useful? This concept contains only the necessary functionalities, thus it is used completely and without reservations. **What problems is Retino solving and how is that benefiting you?** Retino handles - exchanges, returns, and complaints of goods. ### 12. Very simply and good **Rating:** 4.5/5.0 stars **Reviewed by:** Rumpel L. | Product assistant and head od custom care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Retino?** Its simplicity and easy communication with the customer. **What do you dislike about Retino?** Sometimes I find it hard to get my head around the settings. **What problems is Retino solving and how is that benefiting you?** Separate returns and exchanges from the specific inquiry in the email. ### 13. Super communication, all queries answered and explained **Rating:** 5.0/5.0 stars **Reviewed by:** Lubomir T. | Web managment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Retino?** The add-on is great, the page - simple and clear, many editing options 10/10 **What do you dislike about Retino?** So far, I have not had a bad experience with this plugin. **What problems is Retino solving and how is that benefiting you?** Complaints, exchange, and return of goods - facilitation in the company ### 14. I'm sorry we didn't discover Retino earlier. Our work is more efficient and clearer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Retino?** Ease of use, great customer support. **What do you dislike about Retino?** So far, I have not discovered any shortcomings. **What problems is Retino solving and how is that benefiting you?** Exchange, returns, and complaints in one place, clear statistics, easy control. ### 15. An essential application for every e-shop. **Rating:** 5.0/5.0 stars **Reviewed by:** Lukáš M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Retino?** Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything. We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case. Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline. Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case. With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. **What do you dislike about Retino?** In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. **What problems is Retino solving and how is that benefiting you?** It covers all our returns and claims processing needs. ### 16. Retino belongs among the top applications we use for providing the best customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Retino?** Retino is a comprehensive claims manager. Retino replaced several databases that we had to constantly updated until we started using it. It is friendly to both us and our customers who love it and we have countless happy customers thanks to it ever since. Registration of returned items, issuance of documents, e-mail communication with the customer, keeping track of deadlines and many other functions that we use every day and thanks to which we also develop our activities much more easily. **What do you dislike about Retino?** Getting started with this application can bring a lot of questions about your own processes and workflow. **What problems is Retino solving and how is that benefiting you?** As being said earlier, we use Retino for registration of returned items, issuance of documents, e-mail communication with the customer, keeping track of deadlines and many other functions that we use every day and thanks to which we also develop our activities much more easily. Retino is a comprehensive claims manager and so it replaced several databases that we had to constantly renew until then. It is friendly to both us and our customers who love it and we have countless happy customers thanks to it. The whole customer process became way smoother, faster and friendlier. ### 17. Since 2017 - still highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Retino?** As the business grows, people return, change or complain about goods more and more. Even if you try the most. Retino makes this burden completely straightforward, elegant and simple. All the customers are well informed, we have deadlines covered and everything with less manpower. It saves us real money and increases customer satisfaction. The fact that it is perfectly integrated into our e-shop platform is "just" an extra bonus. In short, Retino is great. **What do you dislike about Retino?** Pretty much nothing. Even the support is perfect. **What problems is Retino solving and how is that benefiting you?** It handles all returns on one place and saves manpower. It creates all the legal documents in one click, speeds up the labels generation and so forth. It also gives us useful insights/stats. ### 18. perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Jan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Retino?** I didn't really trust the supplement, but after trying it, I kept it. It's a really great tool that makes everything clearer and, above all, faster. I really like the possibility of a refund with a link to a company account. No manual entry into banking, i.e. tedious with the possibility of typos. Even the customers praise each other. So it's great for me and I recommend it to everyone regardless of the number of returns and complaints. **What do you dislike about Retino?** I can't think of anything negative about this great service **What problems is Retino solving and how is that benefiting you?** it is clear and saves time, money and energy of the company's employees ### 19. Retino is a fantastic addition to our e-shop. **Rating:** 5.0/5.0 stars **Reviewed by:** Lukáš N. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2023 **What do you like best about Retino?** Retino is a fantastic addition to our e-shop. It's easy to use, and it has helped us improve our customer service by leaps and bounds. We've seen a significant reduction in errors and returns since we started using it. **What do you dislike about Retino?** Currently we have nothing to complain about. **What problems is Retino solving and how is that benefiting you?** Retino helps us speed up the claims process. It makes communication clearer and easier for customers. ### 20. Great helper to help with the claims process **Rating:** 5.0/5.0 stars **Reviewed by:** Tereza . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Retino?** Retino is a great helper. Notifications about the creation of new cases from customers arrive on e-mail, he monitors the deadlines, and above all, I have to greatly appreciate the customer support, which solves any shortage practically immediately. **What do you dislike about Retino?** During the entire period of use (5 years), we did not encounter a single problem. Everything is fine and the support is always great. We cannot think of any recommendations for improvement. **What problems is Retino solving and how is that benefiting you?** Assists with the claims process. Simple and clear administration. Staff immediately learned to work with Retina and customer feedback is excellent. ### 21. Retino made easy to manage returns and complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Radim V. | online marketér, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Retino?** I was hesitant to try Retino at first, but now I can't imagine running my e-shop without it! The tool is incredibly efficient, and I love how I can communicate with customers directly within the platform. The automation features are excellent, and the interface is user-friendly. Retino has made it so much easier to manage returns and complaints. **What do you dislike about Retino?** I have no dislike about Retino, it is a great tool. **What problems is Retino solving and how is that benefiting you?** Retino helps us to have order in our returns and cmplains. ### 22. The perfect tool for every e-shop. Retino helps us save time. **Rating:** 5.0/5.0 stars **Reviewed by:** Vojtěch M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Retino?** The perfect tool for every e-shop. Retino helps us save time. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :) **What do you dislike about Retino?** Nothing - everything is simple and user friendly :) **What problems is Retino solving and how is that benefiting you?** Retino is our main tool for returns management. Retino saves us lot of time, which can be use for another growth activity. ### 23. Very helful tool for returns and claims **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Retino?** It completely changed the way we deal with returns and claims, and our customers find it really helpful, too. **What do you dislike about Retino?** It works perfectly without any management for 2+ years, it is just that we found setting up a bit complicated. **What problems is Retino solving and how is that benefiting you?** It is fully automated, so we dont have to write any extra emails, it keeps track of returns and claims and it is super easy to use for customers, too. ### 24. Great tool for satisfied customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Retino?** Retino makes the process of returns much easier, faster, much more effective and easy for our customers. We can check the status of any claim anytime and inform the customers. The customers receive emails everytime, we change the status. Difefrent departments of our company have access to Retino so the internal communication is also held in Retino. Trackable, easy. **What do you dislike about Retino?** Not much to write. Actually, we are happy we have decided to start with Retino. It makes our work easier. **What problems is Retino solving and how is that benefiting you?** Informs about the current status of the claims or repaired items. ### 25. We really like working with Retino **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Retino?** Before Retino, we were struggling to keep track of returns and complaints. But now everything is in one place, and we have a clear overview of all cases. The platform is easy to use, and we love the statistics that help us analyze our performance. Retino has been a game-changer for us! **What do you dislike about Retino?** Setting up automatic e-mails for customers is not really user-friendly and took us a little bit more time than it could have. **What problems is Retino solving and how is that benefiting you?** We have much more control over our returns. ### 26. Works very well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Retino?** Pleasant user interface and is easy to use for both our customers and admins. Makes tracking returns fun. :) **What do you dislike about Retino?** Not very suitable for on-demand customizations. **What problems is Retino solving and how is that benefiting you?** Takes care of all of the returns. ### 27. Retino definitely helps us in many areas around handling returned products. **Rating:** 5.0/5.0 stars **Reviewed by:** Lukáš S. | Majitel, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Retino?** Personally, I like collecting valuable data that helps us improve our services. **What do you dislike about Retino?** There is nothing I don't like about Retino. **What problems is Retino solving and how is that benefiting you?** Data collection about returned products. - [View Retino pricing details and edition comparison](https://www.g2.com/products/retino/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A51%3A49+-0500&secure%5Bsession_id%5D=e94a0982-6e4d-42f6-9275-665deebbaf3c&secure%5Btoken%5D=fc2724452ea72b39aa4018c3a431d39f0512a08a79479ba3f63dacbe137798d4&format=llm_user) ## Retino Features **Integrations** - E-Commerce - WMS - Accounting - OMS **Tracking** - Shipping - Inventory **Transactions** - Approvals - Refund ## Top Retino Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (256 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.8/5.0 (241 reviews)