Parcellab bietet eine sehr gute Übersicht und Darstellung ausstehender Lieferungen an Kunden. Die Integration mit Otto funktioniert gut. Lieferungen können schnell und problemlos aufgerufen werden - auch in einer sehr guten Geschwindigkeit. Bei Fragen oder Problemen meldet sich der Kundenservice zuverlässig und bietet eine Antwort auf die jeweilige Frage. Parcellab lohnt sich und ist im Preis-Leistungs-Verhältnis einwandfrei. Gerade auch in Anbetracht mit der Automatisierung von Funktionen. Review collected by and hosted on G2.com.

Leider werden die Lieferungen zum Teil etwas verschwommen dargestellt, sofern mehrere Paketdienste für eine Bestellung liefern. Es wäre besser, wenn man diese noch gebündelter darstellen könnte. In solchen Fällen muss man mehr Zeit in den Fall investieren, um sich einen guten Überblick zu verschaffen. Review collected by and hosted on G2.com.

As a marketing user, I find the campaign interface to be simple and straightforward. Retrieving data after the campaign ended was also very easy, allowing me to create reports in less than 30 minutes. Whenever I needed assistance, the support team was always available to help.

Everyone I interacted with at Parcellab provided excellent support, and I would rate them a perfect 10 out of 10.

I also appreciate the turnkey implementation. Whenever we need to make changes, there is always someone available to explore the possibilities with us. Review collected by and hosted on G2.com.

I would like the ability to take a full-length screenshot while generating a preview for mobile devices. Alternatively, it would be even better to receive pre-generated screenshots for different devices. Currently, I am facing difficulties capturing a full-length example to send for external review. Review collected by and hosted on G2.com.

Ich finde parcelLab einfach zu handhaben mit einer einfachen Bedienoberfläche, die ermöglicht, sich schnell überall durchzuklicken. Die detaillierten Ansichten im Sendungsverlauf von Rücksendungen sind sehr hilfreich, und meine Kollegen und ich nutzen parcelLab täglich als Tool, das sehr effektiv ist. Wir sind damit sehr zufrieden und geben regelmäßig Feedback an andere Teams, die ebenfalls sehr zufrieden sind. Review collected by and hosted on G2.com.

Manchmal gibt es Probleme bei österreichischen Kunden, wo E-Mails nicht korrekt oder gar nicht versendet werden. Dies betrifft zwar nur einzelne Fälle, etwa zehn von mehreren tausend Bestellungen pro Woche, aber es handelt sich dennoch um ein Problem, das verbessert werden könnte. Review collected by and hosted on G2.com.

From a customer service perspective, I like the clear order and return tracking. The proactive customer notifications and the control over branded messages and reporting. Review collected by and hosted on G2.com.

The setup complexity when configurating the platform and notifications Review collected by and hosted on G2.com.

Very quick to identify issues and tracking.

What stands out most about parcelLab is its ability to transform routine order tracking and returns into fully branded, hyper-personalized customer experiences.

I frequently highlight how it effectively reduces support strain while boosting buyer loyalty. Review collected by and hosted on G2.com.

Sometimes it's slow but overall its parcelLab focus on occasional tracking glitches and login friction, limited self-service customization for notification emails, and slow response times when reaching customer support through chat channels. Review collected by and hosted on G2.com.

The best thing about parcelLab is the visibility and control it provides throughout the post-purchase customer journey. It allows us to deliver clear, proactive shipment updates across multiple carriers, which improves the customer experience and reduces "where is my order?" enquiries. The platform is easy to manage, integrates well with our ecommerce ecosystem, and gives us flexibility to tailor tracking communications to match our brand. We have also found the reporting and exception management capabilities valuable for identifying delivery issues early and helping teams respond more quickly when problems arise. Review collected by and hosted on G2.com.

While parcelLab provides strong shipment tracking and customer communication capabilities, some areas can be complex to configure and maintain without specialist knowledge. Customising workflows, templates, and integrations can require significant setup effort, particularly when working across multiple carriers and markets. There is also a learning curve for new users, and some reporting and troubleshooting tasks could be more intuitive within the platform. Despite these challenges, the benefits generally outweigh the drawbacks once the solution is established. Review collected by and hosted on G2.com.

Clients receive their updates via automated email, and we can log in to view them at any time. If needed, we can resend the emails, and the best part is being able to see whether the client has opened the message (especially when they say they haven’t received it). Review collected by and hosted on G2.com.

I honestly think Parcel Lab is fantastic. If I’m being really picky, it would be helpful to be able to search by a client’s name or email address, as that would make it easier for us to find the relevant order in our system. Review collected by and hosted on G2.com.

I like the good analysis options regarding the performance of individual carriers, which are helpful in discussions with shipping service providers. Additionally, I appreciate the embedding of tracking on our own site, which brings the customer back to our shop and possibly encourages them to make another purchase more quickly. Furthermore, our customers are informed via email about every further progress on their order starting from the shipping provision, which reduces unnecessary inquiries to customer service like "Where is my order?" Moreover, you can also incorporate a review link, such as Trustpilot, via the email editor, which in turn helps to collect reviews for the shop. Review collected by and hosted on G2.com.

The customer service. Accessibility is mostly only through chat and is then forwarded to a support agent. This in turn takes a few days until a response comes.

Unfortunately, it is also only partially possible to edit the emails yourself, which is why you then need customer service again, which, as mentioned, is only partially easy to reach. Review collected by and hosted on G2.com.

I’ve been using Parcellab for about two months so far. I really like how easy it is to create a return label for customers, and how clearly it lets me choose whether the return is free or not. I also like the way we can track the order and see which refund option we selected for the customer. Overall, it’s very straightforward—usually it takes about a minute and it’s done. Review collected by and hosted on G2.com.

We previously had an issue with returns in a specific region, but it’s okay now. Review collected by and hosted on G2.com.

The interface is easy to use and doesn't require a lot to setup. It has been easy for us create create and develop our customer journey helping customers along the way with their returns and their delivery. Support team is easy to reach and helpful. AI Copilot is also a nice help when it come to improve our current emails. Review collected by and hosted on G2.com.

It can be tricky sometime to figure out what you can do and how to do it. Review collected by and hosted on G2.com.