Blitzz
Blitzz is an AI-powered remote visual support platform that helps businesses see, guide, inspect, and document work remotely. Built for customer support, field service, inspections, and technical teams, Blitzz combines live video, remote visual assistance, co-browsing, visual documentation, and AI-powered tools in one platform. Instead of relying on phone calls, screenshots, or unnecessary site visits, teams can see the problem, guide the solution, capture visual evidence, and document the outcome remotely. The Blitzz platform includes four products designed for different visual support and field service workflows: Blitzz Concierge - Remote Video Support Blitzz Concierge helps customer support and technical teams provide real-time remote visual assistance. Agents can see what a customer or technician sees and guide them through troubleshooting, installation, maintenance, or repair. Features such as live video, remote zoom, live pointers, annotations, screen sharing, high-resolution photo capture, session recording, and AI-powered assistance help teams resolve issues faster, improve first-contact resolution, and reduce unnecessary truck rolls and site visits. Blitzz Inspect - Remote Video Inspections Blitzz Inspect enables organizations to conduct remote video inspections without requiring an inspector or expert to travel to every location. Inspection teams can connect through live video, capture high-quality photos and video, collect GPS and timestamp data, annotate images, use OCR, and document visual evidence. It is ideal for insurance claims, property and equipment inspections, quality assurance, compliance, warranty inspections, damage assessments, and other workflows where accurate visual documentation matters. Blitzz Co-Browse - Digital Customer Assistance Blitzz Co-Browse helps customer service, support, and sales teams guide customers through websites and web applications in real time. Agents can use browser-based co-browsing, shared cursors, live pointers, annotations, screen sharing, and video to assist customers without requiring downloads or plugins. It is designed for customer support, onboarding, application assistance, sales, form completion, and other digital customer experiences where seeing and guiding the customer can lead to faster resolution. Blitzz Cam - Field Service & Visual Documentation Blitzz Cam brings visual documentation directly into the field. Field technicians, contractors, inspectors, and service teams can capture photos and video, document jobs, and share visual information with remote experts, managers, and back-office teams. It helps organizations create a consistent visual record of field work while improving collaboration between field and office teams. Blitzz is designed for situations where seeing the problem is better than describing it. Whether a customer needs help troubleshooting equipment, an inspector needs to verify an asset remotely, a field technician needs assistance from an expert, or a customer needs help navigating an application, Blitzz provides the visual context needed to solve the problem. Organizations use Blitzz to improve remote customer support, accelerate remote inspections, reduce truck rolls and unnecessary site visits, improve first-contact resolution, connect field technicians with remote experts, capture better visual documentation, and reduce travel and operational costs. With AI-powered capabilities, Blitzz can also help teams summarize sessions, assist with troubleshooting, capture insights from visual interactions, and turn remote support and field service interactions into actionable information. From remote video support and remote inspections to co-browsing and field service documentation, Blitzz provides one visual collaboration platform for connecting customers, support teams, inspectors, technicians, and field workers. Blitzz Concierge helps you support. Blitzz Inspect helps you inspect. Blitzz Co-Browse helps you guide. Blitzz Cam helps you capture and document. Blitzz: See the problem. Guide the solution. Get it done.
Average Rating: 4.9/5.0
Total Reviews: 6
How Do G2 Users Rate Blitzz?
- Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
- Quality of Support: 10.0/10 (Category avg: 8.9/10)
- Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)
Who Is the Company Behind Blitzz?
- Seller: Blitzz
- Year Founded: 2017
- HQ Location: Los Gatos, California, USA
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Twitter: @blitzz_co
284 Twitter followers -
LinkedIn® Page: www.linkedin.com
19 employees on LinkedIn® - Ownership: Privately Held
Who Uses This Product?
- Company Size: 67% Small, 33% Medium
What Do G2 Reviewers Say About Blitzz?
AI-generated summary from verified user reviews
Pros
- Users value the personalized support from real agents in Blitzz, enhancing their video call experience significantly.
- Users appreciate the ease of use of Blitzz, enjoying seamless video calls without app downloads.
Cons
- Users report delay issues with support, often facing agents who lack solutions to their problems.
- Users report poor customer support due to delays and agents' lack of problem-solving knowledge, affecting their experience.
What Are Recent G2 Reviews of Blitzz?
Rating: 5.0/5.0 stars
— felix g.
"Effortless Remote Video Support delivers High Customer Satisfaction"
Rating: 5.0/5.0 stars
— Carlos R.
What Are G2 Users Discussing About Blitzz?
- What is Blitzz used for? - 1 comment
