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CoBrowse

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4.7/5

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CoBrowse Reviews & Product Details

The Median CoBowse software allows companies to see how customers are interacting with a website or software in real-time. Companies using Median also have the ability to join user sessions in real-time, place their cursor on the user screen, and guide the user experience with features like highlighting and remote control. To see a demo check out hellomedian.com.

Seller

Product Description

Median lets online sales and customer support professionals view customers navigating your site quickly and easily. It takes just a click for members of your team to be able to see a pixel perfect representation of what your customer sees. Median works in real-time, so you can quickly and efficiently understand your customer's context and address their issue quickly and efficiently. Plus, with builtin integrations with chat providers like LiveChat and Olark, it's never been easier to jump in faster.

Overview by

Derek Homann (Co-founder of Median)

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CoBrowse Reviews (3)

G2 reviews are authentic and verified.

PS

Pia S.

Chief HR Officer

Online Media

Enterprise (> 1000 emp.)

8/10/2024

"Exchanging screens is comprehensive and reactive"

4/5

What do you like best about CoBrowse?

The application is most efficient in the basic use case, which is co-browsing. It works smoothly and live screen sharing is very good; I can easily explain different sections of a website or solve any online issue of a customer without our actually being face to face. Review collected by and hosted on G2.com.

What do you dislike about CoBrowse?

Observing some of these values such as customer conduct particularly during co-browsing and adaptation processes is quite difficult. This raises an issue if one wants to quantify the value of co-browsing in improving customer satisfaction. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/9/2020

"Amazing product - solve user issues in real time!"

5/5

What do you like best about CoBrowse?

I love how easy it is to use CoBrowse. The product is such a game-changer when looking to solve complex user issues in real-time without having to install software onto their computer. Just click a link and you can instantly start solving user issues. Review collected by and hosted on G2.com.

What do you dislike about CoBrowse?

Nothing really comes to mind. The product is absolutely amazing. Review collected by and hosted on G2.com.

AS

Adam S.

Small-Business (50 or fewer emp.)

11/19/2020

"My first thought was the concept was pretty neat. Then I quickly realized it was a necessity."

5/5

What do you like best about CoBrowse?

Setup took less than 5 minutes. That was mostly me trying to figure out my word press site again. Review collected by and hosted on G2.com.

What do you dislike about CoBrowse?

Haven't found anything just yet we dislike. Review collected by and hosted on G2.com.

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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Pros and Cons Details

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CoBrowse

4.7/5

(3)

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