--- title: CoBrowse Reviews meta_title: 'CoBrowse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CoBrowse works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-08-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # CoBrowse Reviews **Vendor:** Median **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About CoBrowse The Median CoBowse software allows companies to see how customers are interacting with a website or software in real-time. Companies using Median also have the ability to join user sessions in real-time, place their cursor on the user screen, and guide the user experience with features like highlighting and remote control. To see a demo check out hellomedian.com. ## CoBrowse Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of CoBrowse, enabling smooth co-browsing and effective live screen sharing. (1 reviews) - Users appreciate the **efficiency** of CoBrowse for smooth co-browsing and effective live screen sharing during interactions. (1 reviews) - Users find CoBrowse's **efficient co-browsing functionality** excellent for seamless live screen sharing and customer support. (1 reviews) - Users find the **performance seamless** , enhancing co-browsing and live screen sharing for effective customer support. (1 reviews) ## CoBrowse Reviews ### 1. Exchanging screens is comprehensive and reactive **Rating:** 4.0/5.0 stars **Reviewed by:** Pia S. | Chief HR Officer, Online Media, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2024 **What do you like best about CoBrowse?** The application is most efficient in the basic use case, which is co-browsing. It works smoothly and live screen sharing is very good; I can easily explain different sections of a website or solve any online issue of a customer without our actually being face to face. **What do you dislike about CoBrowse?** Observing some of these values such as customer conduct particularly during co-browsing and adaptation processes is quite difficult. This raises an issue if one wants to quantify the value of co-browsing in improving customer satisfaction. **What problems is CoBrowse solving and how is that benefiting you?** Cobrowse. iO is also useful in making complex diagnostic and explanation easier because I get to view whatever the customer is seeing on the screen. This greatly helps to reduce time taken to attend to complaints and improve customer contact through quick response to support. ### 2. Amazing product - solve user issues in real time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 09, 2020 **What do you like best about CoBrowse?** I love how easy it is to use CoBrowse. The product is such a game-changer when looking to solve complex user issues in real-time without having to install software onto their computer. Just click a link and you can instantly start solving user issues. **What do you dislike about CoBrowse?** Nothing really comes to mind. The product is absolutely amazing. **Recommendations to others considering CoBrowse:** Anyone looking to dramatically improve customer support. **What problems is CoBrowse solving and how is that benefiting you?** Support questions, product questions, creating customer happiness, and reducing support time to resolution. ### 3. My first thought was the concept was pretty neat. Then I quickly realized it was a necessity. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 19, 2020 **What do you like best about CoBrowse?** Setup took less than 5 minutes. That was mostly me trying to figure out my word press site again. **What do you dislike about CoBrowse?** Haven't found anything just yet we dislike. **What problems is CoBrowse solving and how is that benefiting you?** We appreciate understanding the interaction visitors are having with our site. Much more beneficial for us that just looking at analytics. Working out our strategy for remote support as well. Will be very helpful for our home based customers. - [View CoBrowse pricing details and edition comparison](https://www.g2.com/products/cobrowse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-18+14%3A00%3A49+-0500&secure%5Bsession_id%5D=3fa13557-c8ec-4d23-a388-0cfa2dab4227&secure%5Btoken%5D=95e2d200e14b25bba767ceaf53a64da78f5faa202e8268c3e83106cf6a25a892&format=llm_user) ## CoBrowse Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top CoBrowse Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,048 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (699 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,955 reviews)