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Khoros Communities Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Khoros Communities Integrations

(8)
Verified by Khoros Communities

Khoros Communities Media

Khoros Communities Demo - 512Data Hero Image
The Khoros Communities solution provides all the tools you need to build an enterprise-class online community and scale member engagement – without the resource-burden, complexity, or cost.
Khoros Communities Demo - Discussion Forums
Discussions enable you to connect product experts and brand-enthusiasts through peer-to-peer discussions. Both newbies and experienced users can read, post, and easily respond in forums.
Khoros Communities Demo - Ideas
Ideas makes it simple for organizations to request and respond to customer feedback. Community members can submit, vote on, and discuss ideas to improve products, and share insights, all while driving engagement, and building brand loyalty. Idea boards deliver significant value for product manage...
Khoros Communities Demo - Community Events
Events provide a platform to schedule, announce, inform, and discuss everything from the smallest group gathering to the largest user conference. These community-hosted activities harness the enthusiasm generated by interactions between your members, company, and brand ambassadors and foster deep...
Khoros Communities Demo - Community Design
Design a brand-approved community without custom code. Get expert-created templates and a simple, drag-and-drop interface to customize page layouts, navigation, brand themes and more.
Khoros Communities Demo - Community Analytics
Keep your community healthy and engaged. Use dashboards, reports, and benchmark data to track visitors, usage, trending topics, interaction preferences, agent responsiveness, and more.
With the next generation of Khoros Communities, it’s easier and requires fewer resources to build and manage a powerful owned space for your brand and customers to connect to create a community that works.
Play Khoros Communities Video
With the next generation of Khoros Communities, it’s easier and requires fewer resources to build and manage a powerful owned space for your brand and customers to connect to create a community that works.
At Khoros, we know how communities work. From helping businesses save money on support calls to creating a dedicated base of ambassadors, we’ve helped top brands around the world deliver meaningful results by creating communities that work.
Play Khoros Communities Video
At Khoros, we know how communities work. From helping businesses save money on support calls to creating a dedicated base of ambassadors, we’ve helped top brands around the world deliver meaningful results by creating communities that work.
After building over 650 of the world’s most successful enterprise communities, Khoros is ready to partner our advanced tools and in-depth expertise with your enterprise to create a community that works.
Play Khoros Communities Video
After building over 650 of the world’s most successful enterprise communities, Khoros is ready to partner our advanced tools and in-depth expertise with your enterprise to create a community that works.
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
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Khoros Communities Reviews (93)

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Reviews

Khoros Communities Reviews (93)

View 1 Video Reviews
4.1
93 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Khoros used to be good but was recently acquired"
What do you like best about Khoros Communities?

Khoros aka Lithium used to be an awesome company. Great product, an industry leader for over 20 years. They offer an all inclusive product which is enterprise ready. I loved the staff, support services and product. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

They were recently acquired by a company what buys software companies and destroys the product and customer relationships. I caution any companies to look elsewhere for their community needs. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Phenomenal customer experience"
What do you like best about Khoros Communities?

Easy, templated pages that are branded with our colors, logos and domain out of the gate and that make our brand look professional, organized and competent. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Newer Aurora platform still has its limitations and experiencing occasional growing pains with some integrations. However, our CSM and account team have been very responsive in connecting us with the internal stakeholders who can improve those experiences and they are taking our feedback seriously. Review collected by and hosted on G2.com.

Tancy John M.
TM
Quality Assurance Specialist
Small-Business (50 or fewer emp.)
"The experience is great, and awesome!"
What do you like best about Khoros Communities?

I like how Khoros, and would definitely recommend it to a colleague or friend who is in the same industry as I am, which is Customer Experience. I like how it's easier to connect with customers and understand how the system works, not just for the leadership, but for our employees in general. Even though there is a huge learning curve, it's really great to navigate when you're used to it or done with familiarizing it. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Although the updates are helpful, sudden changes can make some processes glitchy or slow, which can affect the handling time for each customer. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Perks of khoros services"
What do you like best about Khoros Communities?

I have used social media management service of khoros being from Marketing background it provides me the feature of scheduling content and monitoring the social media platform which is one of the best features of khoros and apart from that it is very easy to use and it is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

As my organization was not so big ,and team has less members so according to me it is liltte bit expensive for a small organization but worth to use the platform Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Mid-Market (51-1000 emp.)
"Everything has gone really well so far with Khoros."
What do you like best about Khoros Communities?

1. Various stakeholders within the company can be involved through Khoros, its really very helpful platform.

2. Allows you to customise the features to suit your needs with easy-to-use operations.

3. With so many comments that we receive, it's simpler for the team to keep an eye on and engage with the community. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

1. We occasionally run across UI bugs.

2. In comparison to other competitors, I sometimes find it a bit expensive. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business (50 or fewer emp.)
"Best Tool for Social Media Manager"
What do you like best about Khoros Communities?

There are many services provided by Khoros but the thing I like the most is that it's allowed us work in a team. From chats to planning to ads campaign, we can manage everything in a team from this single tool. Before it i have to use different applications for different propose and it's quite hard to manage. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Although I hadn't face any major difficulty but I don't like that we can't delete our messages once it send. Review collected by and hosted on G2.com.

Keshav S.
KS
Assistant Marketing Manager
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Khoros Service and its ai powered solution is exceptional."
What do you like best about Khoros Communities?

Khoros Service and its ai powered solution is exceptional.Management of the Social media marketing at such a huge level was a plus. Also, Its Ease of implementation. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Khoros Customer Support could be improved. Review collected by and hosted on G2.com.

Earvie P.
EP
Customer Service Representative
Mid-Market (51-1000 emp.)
"One of the best tools to manage customer engagement!"
What do you like best about Khoros Communities?

I really like it being an all-around tool, as you can reach customers across several channels. Easy to use even a new user can easily navigate it, and their calendar feature is very enjoyable! Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Sometimes it is laggy, especially with pictures, but everything works perfectly fine! Review collected by and hosted on G2.com.

Arzoo T.
AT
Marketing Associate
Small-Business (50 or fewer emp.)
"All-in-one AI powered tool"
What do you like best about Khoros Communities?

It has integrated AI, which is the need of the hour to streamline processes for various fields. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

I need to explore the platform more to decide that. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business (50 or fewer emp.)
"A good tool"
What do you like best about Khoros Communities?

A little confusing for beginners, but you will get used to it. It also has a lot of helpful features that you can use. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Khoros is a little expensive but if you have the budget, then I suggest to use Khoros. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

Average Discount

15%

Khoros Communities Features
Social Network Integration
Contacts Sync
Customer Intelligence
Customer Engagement
Downloadable Reports
Qualitative Solutions
All-in-one Dashboard
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Khoros Communities