# Khoros Communities Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 93 ## About Khoros Communities Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. ## Khoros Communities Pros & Cons **What users like:** - Users value the **ease of use** of Khoros Communities, enabling effective team collaboration and streamlined project management. (9 reviews) - Users appreciate the **helpful features** of Khoros Communities, enhancing communication and providing quick access to information. (7 reviews) - Users appreciate the **all-in-one functionality** of Khoros Communities, seamlessly integrating team collaboration and customer engagement. (5 reviews) - Users value the **ease of use** in Khoros Communities, which simplifies customer connections and enhances community engagement. (5 reviews) - Users value the **easy access** to information and streamlined connectivity with customers in Khoros Communities. (4 reviews) - Intuitive (4 reviews) - Automation (2 reviews) - Chat Features (2 reviews) - Communication (2 reviews) - Communication Ease (2 reviews) **What users dislike:** - Users struggle with **editing issues** in Khoros Communities, as they cannot delete or modify submitted notes on tickets. (3 reviews) - Users find Khoros Communities to be **a little expensive** , especially for smaller organizations with limited budgets. (3 reviews) - Users notice **UI bugs** occasionally, and messaging limitations can be frustrating, affecting overall satisfaction. (2 reviews) - Users express concern over **deletion issues** , finding it challenging to manage notes and maintain organized information. (2 reviews) - Users find it frustrating that **editing notes is not possible** , leading to disorganized and confusing ticket information. (2 reviews) - Layout Issues (2 reviews) - Limitations (2 reviews) - Missing Features (2 reviews) - Performance Issues (2 reviews) - Slow Loading (2 reviews) ## Khoros Communities Reviews ### 1. Khoros used to be a great platform- IgniteTech Has RUINED THEM **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Khoros Communities?** Khoros (aka Lithium) used to be an awesome company. For over 20 years, it was a great product and an industry leader. I really liked the staff, the support services, and the product overall. THIS WAS BEFORE the ACQUISTION. Since the Acquisition they fired all the staff, converted all support and CSM's to AI managed. **What do you dislike about Khoros Communities?** They were recently acquired by a company that buys software businesses and then destroys the product and customer relationships. I would caution any company to look elsewhere for its community needs. Do NOT USE THIS VENDOR. **What problems is Khoros Communities solving and how is that benefiting you?** It offers an online community environment with forums, blogs, resources, events, ideas, and user groups. The new owner has completelly abandoned the product roadmap. So they are not committed to solving anything for their customers. ### 2. Phenomenal customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Khoros Communities?** Easy, templated pages that are branded with our colors, logos and domain out of the gate and that make our brand look professional, organized and competent. **What do you dislike about Khoros Communities?** Newer Aurora platform still has its limitations and experiencing occasional growing pains with some integrations. However, our CSM and account team have been very responsive in connecting us with the internal stakeholders who can improve those experiences and they are taking our feedback seriously. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros Communities is where we enable the users of our software platform and allow them to connect with each other and assist with design, programming and implementation questions along with making easily accessible other resources such as help articles, blog posts, webinars, meetups, trainings and certifications. ### 3. The experience is great, and awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Tancy John M. | Quality Assurance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Khoros Communities?** I like how Khoros, and would definitely recommend it to a colleague or friend who is in the same industry as I am, which is Customer Experience. I like how it's easier to connect with customers and understand how the system works, not just for the leadership, but for our employees in general. Even though there is a huge learning curve, it's really great to navigate when you're used to it or done with familiarizing it. **What do you dislike about Khoros Communities?** Although the updates are helpful, sudden changes can make some processes glitchy or slow, which can affect the handling time for each customer. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros is helping us when it comes to customer relations, and track the progress of our productivity and overall satisfaction from our customers. ### 4. Perks of khoros services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Khoros Communities?** I have used social media management service of khoros being from Marketing background it provides me the feature of scheduling content and monitoring the social media platform which is one of the best features of khoros and apart from that it is very easy to use and it is user friendly. **What do you dislike about Khoros Communities?** As my organization was not so big ,and team has less members so according to me it is liltte bit expensive for a small organization but worth to use the platform **What problems is Khoros Communities solving and how is that benefiting you?** As the team was very small in my company, khoros was able to solve our problem it helps to manage the social media management we can handle social media and manage it using this service. It helps in scheduling content monitoring and other lot of things ### 5. Everything has gone really well so far with Khoros. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Khoros Communities?** 1. Various stakeholders within the company can be involved through Khoros, its really very helpful platform. 2. Allows you to customise the features to suit your needs with easy-to-use operations. 3. With so many comments that we receive, it's simpler for the team to keep an eye on and engage with the community. **What do you dislike about Khoros Communities?** 1. We occasionally run across UI bugs. 2. In comparison to other competitors, I sometimes find it a bit expensive. **What problems is Khoros Communities solving and how is that benefiting you?** The interactions and campaigns on our social media handles are easier to monitor and evaluate since we have started using Khoros services. ### 6. Best Tool for Social Media Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Khoros Communities?** There are many services provided by Khoros but the thing I like the most is that it's allowed us work in a team. From chats to planning to ads campaign, we can manage everything in a team from this single tool. Before it i have to use different applications for different propose and it's quite hard to manage. **What do you dislike about Khoros Communities?** Although I hadn't face any major difficulty but I don't like that we can't delete our messages once it send. **What problems is Khoros Communities solving and how is that benefiting you?** Well before using khoros i have to manage all the request manually. ### 7. Khoros Service and its ai powered solution is exceptional. **Rating:** 4.0/5.0 stars **Reviewed by:** Keshav S. | Assistant Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Khoros Communities?** Khoros Service and its ai powered solution is exceptional.Management of the Social media marketing at such a huge level was a plus. Also, Its Ease of implementation. **What do you dislike about Khoros Communities?** Khoros Customer Support could be improved. **What problems is Khoros Communities solving and how is that benefiting you?** Enabling us to serve our customers on their preferred Digital Channels, reducing costs and increasing customer satisfaction and revenue. ### 8. One of the best tools to manage customer engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Earvie P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Khoros Communities?** I really like it being an all-around tool, as you can reach customers across several channels. Easy to use even a new user can easily navigate it, and their calendar feature is very enjoyable! **What do you dislike about Khoros Communities?** Sometimes it is laggy, especially with pictures, but everything works perfectly fine! **What problems is Khoros Communities solving and how is that benefiting you?** We can solve Customer-related problems and inquiries! It really made our work or task easy and organized. ### 9. All-in-one AI powered tool **Rating:** 4.0/5.0 stars **Reviewed by:** Arzoo T. | Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Khoros Communities?** It has integrated AI, which is the need of the hour to streamline processes for various fields. **What do you dislike about Khoros Communities?** I need to explore the platform more to decide that. **What problems is Khoros Communities solving and how is that benefiting you?** I am learning how to effectively manage online communities with Khoros. ### 10. A good tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Khoros Communities?** A little confusing for beginners, but you will get used to it. It also has a lot of helpful features that you can use. **What do you dislike about Khoros Communities?** Khoros is a little expensive but if you have the budget, then I suggest to use Khoros. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros easily let's us connect with our customers and even non-customers through our social media platform. ### 11. Quick Access & Community **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh B. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Khoros Communities?** Users can quickly discover what they need because the profile information is readily available. To provide users with accurate information, there are many ticket closure explanations. its simple to communicate with people and receive prompt responses, which fosters a sense of community. **What do you dislike about Khoros Communities?** When you cant change the notes youve put to a ticket, its challenging. When many notes are required for a single ticket, this can result in disorganised and muddled information. To make it clearer for agents, the Notes feature should also be made more visible on the users profile panel. **What problems is Khoros Communities solving and how is that benefiting you?** Traditional help centre interactions are no longer necessary thanks to Khoros Communities, which also allows for quick problem solutions. It promotes an interesting online community where users can interact, get quick answers, and form bonds with people who share their interests. This platform is a great option because it offers individualised service and encourages user-to-user interactions. ### 12. Good workflow overall but could use some improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Khoros Communities?** What I like the most about Khoros is the profile information column on the right-hand side. The information is easily laid out and accessible. The various ticket closing reasons make sense as long as your team uses the correct one in each ticket scenario for proper analytics tracking. **What do you dislike about Khoros Communities?** One thing I dislike about Khoros is that you're not able to edit notes you add to a ticket after you've submitted them. This can make the ticket look messy and confusing if you have to submit multiple notes on one ticket. I also think the Notes portion could use some improvement. It would be helpful if it were more prominent on the user's profile panel to make it more evident to agents. Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately. **What problems is Khoros Communities solving and how is that benefiting you?** Multiple user issues such as refunds, rideable issues, accidents, lost bikes, safety issues, overall platform feedback, technical troubleshooting and account issues. Our scope goes beyond those specific types of cases, but that's a good overview. ### 13. Khoros is absolutely amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Khoros Communities?** Helps me in simplifing customer product exerience and engagement! Easy to understand and very effective in brand awareness! The best, best, best! **What do you dislike about Khoros Communities?** The reporting section lags a bit and sometimes notifications are duplicates. **What problems is Khoros Communities solving and how is that benefiting you?** It is an amazing platform for educating customers about social media management or any specific product. The platform is very interactive and I enjoy working on it! ### 14. Got fascinating features with lot more customizations features **Rating:** 4.0/5.0 stars **Reviewed by:** Subramanyam G. | Technical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Khoros Communities?** The way the community portal is built and UI **What do you dislike about Khoros Communities?** It has more room for customization for user interactions. **What problems is Khoros Communities solving and how is that benefiting you?** The entire community: both end users and internal employees heavily use this Khoros platform to interact day in and day out on software products. ### 15. Creating sticky online brand experience and solving customer problems **Rating:** 4.5/5.0 stars **Reviewed by:** Jean Philippe B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Khoros Communities?** Ease of use and access to information for customers Ease of development and moderation for our operational teams **What do you dislike about Khoros Communities?** Need to improve extraction of customer insights **What problems is Khoros Communities solving and how is that benefiting you?** 1) Supports our self-service customer support strategy - we solve customer issues fast and at a competitive cost 2) Enriches our marketing strategy - online interactions leveraged to improve content and product strategy ### 16. Best in Class Community Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Greg P. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Khoros Communities?** We went through an extensive evaluation of Community Platform Vendors, with Vanilla and Khoros making it to the final two selections. Khoros had the vision to get us where we wanted to go with a roadmap to get there. Vanilla at the time seemed to lack providing us a clear vision and the road to getting there. The Khoros team was highly involved and both skilled and very supportive. Since purchase we have successfully deployed our revamped community with great success and they have been there every step along the way to support and guide us. I would highly recommend them! **What do you dislike about Khoros Communities?** Nothing thus far; the deployment has been widely successful. **What problems is Khoros Communities solving and how is that benefiting you?** A robust and engaging customer experience with our community. The level of engagement has been 100x richer than in our prior community. ### 17. Great tool but still has some opportunities to improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Khoros Communities?** Learn best practices and ideas you can use **What do you dislike about Khoros Communities?** I don't think there is anything that I dislike about it. **What problems is Khoros Communities solving and how is that benefiting you?** Ways I can improve the use of KHOROS to publish on social media ### 18. We're a "unicorn" in the Khoros world **Rating:** 3.5/5.0 stars **Reviewed by:** Kandice E. | Lead Solution Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Khoros Communities?** Creating a consistent look and feel across our community has been great. Our previous platform allowed for so much customization between groups and spaces that it was a disjointed experience sometimes for our clients. **What do you dislike about Khoros Communities?** We have a TON of groups...2400+ which isn't the norm for a Khoros customer so we are consistently finding it hard to do what were we able to on the old platform. That said, there is a lot of clean-up we need to do which will help and the upcoming release of Aurora will be a gamechanger. **What problems is Khoros Communities solving and how is that benefiting you?** Client collaboration is key for us. Being able to connect our community members with our associates and other clients to ask questions and get answers without going the support route has always been our goal for the platform. ### 19. Solid platform and a great partner in community **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Director, SAS User Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Khoros Communities?** I've always enjoyed the way that good community practices are baked into the system. The Khoros staff understands community deeply. There are many other options out there, including "bolt-on" offerings for big platforms that do a wide variety of functions. But I find the Khoros focus on community (and care) helps us to deliver the best experience. **What do you dislike about Khoros Communities?** As one of the most established community platforms, Khoros innovation moves a little slower than some of the newer offerings. However, they have a solid roadmap that they update and share regularly. They are also responsive to feedback. Support tickets sometimes linger; it's important to advocate strongly for fixes that need quick attention. **What problems is Khoros Communities solving and how is that benefiting you?** At its core, our community is a support resource for customers. We realize good ROI just by serving answers that would otherwise generate support cases -- more expensive to service. In addition, we use the community as a hub for engagement across all of our user-focused programs. It's not just for break-fix; it's for learning and fun too. ### 20. Best Online communities for User Interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Khoros Communities?** The first outstanding feature will be the gamification which will encourage users to contribute and help other users and the next in my list will be the permission set which will be useful for access level to the different teams of the community **What do you dislike about Khoros Communities?** It would be useful if it contains user-level subscriptions and dark mode features since they will be the most common feature available in other similar communities **Recommendations to others considering Khoros Communities:** It will be very useful for organization which deals mostly with the support and the social knowledge and the social Meia and new feature Group Hub and the Events are the most amazing available in the market **What problems is Khoros Communities solving and how is that benefiting you?** Definitely, it is solving user interaction with support and helping the end to end peer communities and helping the support activities and encouraging user to provide self solution ### 21. Apple isn't the only brand who can build an ecosystem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Khoros Communities?** The fact that building community is such a strong force in brand building and Khoros helps the brands to do so without much extra effort on their side but with a wide variety of functions **What do you dislike about Khoros Communities?** Like any community, it has their downsides and naysayers who become part of the communities and hinder the benefits, clean-up becomes a massive issue but it always is **What problems is Khoros Communities solving and how is that benefiting you?** For a startup brand, who does not want to indulge in a whatsapp or a telegram, it helps in having a third platform with a niche for community building for brands especially ### 22. Good Khoros customer support for developers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Khoros Communities?** We are getting an immediate response from Khoros support. We can easily customize the community using studio and admin tabs with less technical knowledge. **What do you dislike about Khoros Communities?** Khoros using old technologies in the community (ex: Angular1.x, JQuery) Khoros need to improve API response time (ex: we are getting an error if we update multiple metadata) **Recommendations to others considering Khoros Communities:** Khoros using outdated languages (ex: Angular1.x). They need to launch Aurora ASAP. They said they used new technologies in Aurora. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros simplified the deployment process. We can easily change community content using custom content without code push. ### 23. Best online platform for User interaction **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek I. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Khoros Communities?** The Best of the Khoros will help self-education of the users without the requirements of the support and increase user feedback on the activities **What do you dislike about Khoros Communities?** User-level subscriptions need to be improved and the support from Khoros need to be more potential **What problems is Khoros Communities solving and how is that benefiting you?** User level acccess and Gamification ### 24. Low cost and best support **Rating:** 3.5/5.0 stars **Reviewed by:** hima Bindu p. | SR QA Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Khoros Communities?** I like the support and cost of setting up the instances is very low. **What do you dislike about Khoros Communities?** even though support is good, sometimes we get vague responses. **Recommendations to others considering Khoros Communities:** They use outdated languages like Free marker **What problems is Khoros Communities solving and how is that benefiting you?** We are using it for setting up Microsoft communities and it is helping us set up applications faster. ### 25. peer to peer community for members **Rating:** 5.0/5.0 stars **Reviewed by:** ravikumar k. | UI developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Khoros Communities?** best social media content. Solutions By use case Call deflection, Easy use, quick responses from the support team, **What do you dislike about Khoros Communities?** Aurora delays, the admin dashboard is not user-friendly, and Freemarker is dependent. **Recommendations to others considering Khoros Communities:** khoros is so far the best community **What problems is Khoros Communities solving and how is that benefiting you?** We can establish communities quickly and with low resources ### 26. Easy customer connection with Khoros Communities **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa A. | DevOps Technical Lead & Solution Architect, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Communities?** Provide a single space for collaboration and sharing ideas. Building up questions and answers helps in attracting visitors as they will find valuable answers there. **What do you dislike about Khoros Communities?** The website needs slightly more innovation in layout. It needs to feel a little more modern. Also it would be great to enhance the knowledge base and how to's of the paltform. **What problems is Khoros Communities solving and how is that benefiting you?** Help to make a central knowledge hub for customers. Also the integrations with other tools like Zoom and Slack are really great to keep connection with customers. ### 27. Everything was good **Rating:** 3.5/5.0 stars **Reviewed by:** Anilkumar g. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Khoros Communities?** Easy use, quick responses from the support team, **What do you dislike about Khoros Communities?** Aurora delay, admin dashboard is not user friendly and dependency on freemarker. **Recommendations to others considering Khoros Communities:** Please be aware that they use out dated language like free market **What problems is Khoros Communities solving and how is that benefiting you?** We can set up communities quickly and with low resources. ### 28. A good accompaniment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Communities?** The support from the Khoros technical teams and the CSMs who are readily available and attentive to our various issues. **What do you dislike about Khoros Communities?** Administrative tools are not always the most intuitive, and the settings can prove to be complex. This should be resolved with the arrival of the Aurora project. **What problems is Khoros Communities solving and how is that benefiting you?** It is a community of customers and users who exchange information about the brand's products and services. Salaried advisors of the brand can also intervene to respond to individual requests. ### 29. The community you didn't know you needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Khoros Communities?** The experience that has been ingrained into the communities they've maintained. As a user, you can always find some legitimate answers for yourself and as a brand, that is a deep well for research **What do you dislike about Khoros Communities?** They need to run bit of a cleanup into the communities. It is natural though. Since human interaction cannot be easily regularised on an everyday basis, but they can still try! **What problems is Khoros Communities solving and how is that benefiting you?** As a user, I loved being part of the communities for the brands I loved. As a work professional, it offers plethora of opportunities to explore users and their journey, pain points etc. ### 30. Amazing Customer Engagement Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Communities?** Amazing Out of the Box components which give us a lot of amazing OOB features like Top Kudoed Authors, Top Solution Authors, etc. **What do you dislike about Khoros Communities?** API limitations for some features like we don't have sorting options by bonus_points for users **Recommendations to others considering Khoros Communities:** Khoros Community is a great platform for engaging customers and growing the community, just it is a bit expensive. **What problems is Khoros Communities solving and how is that benefiting you?** Increased customer engagement after we implemented gamification, added various ranks in the community ### 31. Solid online community platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Khoros Communities?** I like how customizable it is to fit the existing online ecosystem for our customers. It has a solid foundation to add features like a blog, contests, and gamification. **What do you dislike about Khoros Communities?** It's cumbersome to manage and reply to posts as a moderator. Thankfully we also got Khoros Care which makes replying and managing the community a breeze. I can't imagine not having that to work the community. **What problems is Khoros Communities solving and how is that benefiting you?** We're able to use the community to keep a pulse on our community base and get a heads up on potential trending issues to address before it escalates. By addressing issues reported by the few in the community, we're helping countless more who may also have had that issue. ### 32. Un great product for communities and data report **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Communities?** I use community analytics every day. It's a wonderful tool that permits you to build and grow your community as fast as you work. **What do you dislike about Khoros Communities?** We need to custom a lot. We pay 10x more for customization. **What problems is Khoros Communities solving and how is that benefiting you?** Our canal can reach a lot of our customers. We avoid non-urgent contacts and save 40% of our cost on customer services ### 33. Awesome experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about Khoros Communities?** Reporting and API are handled nicely. We create awesome reports using this data! **What do you dislike about Khoros Communities?** Support is slow and in most cases, it takes too much time even for simple tasks/questions! **What problems is Khoros Communities solving and how is that benefiting you?** Recently we enabled GroupHubs which gave our Community an awesome new experience! ### 34. Perfect for huge communities **Rating:** 4.0/5.0 stars **Reviewed by:** Steffen S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Khoros Communities?** Very good performance on huge communities with a lot of content. **What do you dislike about Khoros Communities?** The tech stack is relatively old and needs an update. But that is planned for the next year(s). **Recommendations to others considering Khoros Communities:** Think about using custom components instead of khoros default components for more functionality. **What problems is Khoros Communities solving and how is that benefiting you?** Users help users in general. We were able to reduce the cost of the call center. ### 35. Experience on Khoros **Rating:** 5.0/5.0 stars **Reviewed by:** Mani V. | Sr Netsuite/OpenAir Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Communities?** It is Digi -first customer engagement and easy to use **What do you dislike about Khoros Communities?** Sometimes the page takes more time to load **What problems is Khoros Communities solving and how is that benefiting you?** We are yet to use , Hopefully soon will be using ### 36. A good community platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Khoros Communities?** I like the Customer Success program and support at Khoros. **What do you dislike about Khoros Communities?** There are a lot of features in the Khoros platform, most of the out-of-the-box features are good, but custom features require development and there is a learningcurve in learning about the platform, it is not intuitive without some training. **What problems is Khoros Communities solving and how is that benefiting you?** We are using our community as a marketing tool, we post blog content and teaching resources for our instructors, and we promote our book authors on the community. ### 37. Communities is a great opportunity to connect with people and find solutions together **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas D. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Khoros Communities?** Networking is a key in this social media and digital context. Having the opportunity to connect with other people using the same product on other countries for other brands is just amazing. **What do you dislike about Khoros Communities?** Nothing, this is a tool you can use if you feel you need to. **What problems is Khoros Communities solving and how is that benefiting you?** I am always trying to find how to improve the way we use the khoros products, and this space is just a great chance. ### 38. Good for administrators and nightmare for developers to customize **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Khoros Communities?** Moderation tools and user authorization is handled in the best way possible. **What do you dislike about Khoros Communities?** 1. Bad server-side customization interface, 2. Non-developer-friendly deployment mechanism 3. No client-side customization helper tools **Recommendations to others considering Khoros Communities:** None **What problems is Khoros Communities solving and how is that benefiting you?** Changing configuration on the fly is not easy to implement with security is really difficult to build. Khoros does it very good. ### 39. Nice complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson M. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Khoros Communities?** The account managers are really doing their best to help their clients. **What do you dislike about Khoros Communities?** Sometimes support could be more efficient. **Recommendations to others considering Khoros Communities:** Go ahead ! They will do their best to support you in your business objectives. **What problems is Khoros Communities solving and how is that benefiting you?** Call deflection is a nice cost-saving for Orange. Providing quick and efficient solutions to customers via a community. ### 40. Reactive and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Communities?** The platform allows great autonomy and personalization. **What do you dislike about Khoros Communities?** Sometimes it is difficult to set up things. **What problems is Khoros Communities solving and how is that benefiting you?** I did not have a problem ### 41. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Communities?** The platform & gamification = very simple **What do you dislike about Khoros Communities?** No echat between members & staff possible **What problems is Khoros Communities solving and how is that benefiting you?** Customer helps is good ### 42. Khoros helps to grow our community **Rating:** 4.5/5.0 stars **Reviewed by:** Yulia T. | Community Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Khoros Communities?** Khoros is an excellent platform for running a community. It has all essential features, and it also has an option for customization. **What do you dislike about Khoros Communities?** For customization: sometimes it is tricky to retrieve the data. There should be a chain of API calls for getting everything needed, but I agree to pay this "price" for the complete platform. **What problems is Khoros Communities solving and how is that benefiting you?** First of all, Khoros helps to save money on some engineering jobs. This platform is ready to use out of the box. ### 43. it's got kinks to work out, but it's the most commonly used community management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Eric S. | Community Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2017 **What do you like best about Khoros Communities?** I like that it feels more like a community, a more modern feel than a '90s forum-type experience, with some elements that are familiar to customers from things like Facebook and other social media platforms. **What do you dislike about Khoros Communities?** We use a customized version of it, so our experience may be different, but there are lots of inconsistencies and difficulties that don't make sense. Two users with the same email address? It's always tricky to change or remove one. Things like that. **Recommendations to others considering Khoros Communities:** It's a good platform but make sure it has what you need out of the box. **What problems is Khoros Communities solving and how is that benefiting you?** We run a IT Pro community on Lithium for Microsoft. ### 44. If you put in the work, so will Khoros **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Khoros Communities?** Khoros Communities has a lot of features, more than what you might find though another vendor. The platform's Stage/Studio section for content development and asset management is good. It could use some improvement, but it is heads above a lot of other systems that I have experience with. Their customer care teams are excellent at handling escalations and making you feel like you are being heard. If you have a problem, they will do their best to help you resolve it. **What do you dislike about Khoros Communities?** Khoros support has always been a pain point for us. From delayed response times to the types of replies received while troubleshooting. Without our TAM the support experience would be even more frustrating. Engaging with Services is also a little cumbersome. Their process is opaque, and during meetings I get the sense that they are more interested in getting their revenue (telling you what you want to hear) instead of giving you the best solution to your problem. There are not really any negatives about the platform itself other than the time to value. Going into implementation, you will need a full grasp on your limitations OOTB, so you know which way to pursue development to get the most value. If you make mistakes there, you will spend a long time trying to resolve. **Recommendations to others considering Khoros Communities:** If your team is looking at implementing communities, you are going to need some expert knowledge of website and content management. Fully understand the requirements that you are setting forth, and how fulfilling them falls into existing workflows. If you put in the work, Khoros will meet you more than half-way. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros Communities gives us case deflection through peer to peer support and community sourced knowledge. We are also building out forums for customer advocacy and engagement. ### 45. The most robust Community platform in the space **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Khoros Communities?** Khoros is (as far as I understand) the industry standard in the Community space. There are cheaper options out there, but to leverage them, you'll have to be willing to give up on potential features, flexibility, and integrations that Khoros is ready to provide near-out-of-the box. I would describe the below as the platforms strengths: 1. The flexibility they offer for assigning roles to different types of users is parallel to none. You can give any user almost any permission, that only covers any area of the Community. 2. The ideastations/ideaboards, or forums designed specifically for customers to be able to submit their ideas for the future of a given product and also for product teams to interact directly with customers, 3. They seem to have some of the better localization options out there. 4. They also seem to have some of the strongest analytics capabilities available. **What do you dislike about Khoros Communities?** 1. Khoros is, as far as I understand, on the pricier side of the options available, which is why it is the enterprise platform and not leveraged as often by smaller communities. 2. There is definitely a steep learning curve to understanding how to use the platform. Khoros offers a lot of resources to help you get off the ground, but you'll still need to create a lot of lift yourself. **What problems is Khoros Communities solving and how is that benefiting you?** At the end of the day, Khoros is a solid platform to build a Community of expert users that answer questions about your products and generate valuable knowledge that prevents the needs for customers to create cases. It has the capability to scale to meet enterprise business needs. ### 46. Solid Platform, Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Khoros Communities?** Good enterprise level community platform capable of supporting large scale communities. Customer Success team has been excellent and responsive as we migrated and have gotten up to speed. **What do you dislike about Khoros Communities?** As with any mature platform there is a lot of complexity, particularly in the back end. We appreciate that Khoros has an active roadmap and is continuing to invest in modernizing and developing the product. **Recommendations to others considering Khoros Communities:** Consider both the community member experience but also the ability of your community managers to efficiently manage the forums, etc. **What problems is Khoros Communities solving and how is that benefiting you?** As a cloud software company, we support a customer to customer support focused community. Benefits for us have probably included increased sales, adoption and retention. They have quantitatively included cost deflection and greater user success. ### 47. Khoros community platform for the big brands **Rating:** 4.5/5.0 stars **Reviewed by:** Ankush s. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Khoros Communities?** In khoros community, we have different interaction styles like blogs, tkb, ideas,forums and much more... Having a great user experience, integrated search and some other features. **What do you dislike about Khoros Communities?** It is way too costly and not economical for small brands and small businesses. **What problems is Khoros Communities solving and how is that benefiting you?** Users do not need to move to service center for any product issue. User can go to brand community and search the issue within forums. ### 48. Best Community platform **Rating:** 4.5/5.0 stars **Reviewed by:** asmita g. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Khoros Communities?** Different board types Secure platform Can create custom features and integrate it with different platforms. APIs are well documented **What do you dislike about Khoros Communities?** Khoros platform is a little expensive compared to the other platforms. **Recommendations to others considering Khoros Communities:** Good community platform with lot of possibilities and cool features **What problems is Khoros Communities solving and how is that benefiting you?** Good Idea Exchange section New Events board for meetups New Product Releases every month ### 49. Online Communities Knowledge and Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Khoros Communities?** Knowledge on communities, customer centric **What do you dislike about Khoros Communities?** I would like to see a more mature approach on live events management **What problems is Khoros Communities solving and how is that benefiting you?** Improve customer satisfaction by self service, deflect customer support tickets, gather customers feedback on product roadmaps contribution. ### 50. Khoros Intelligence makes social listening easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2020 **What do you like best about Khoros Communities?** The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization. **What do you dislike about Khoros Communities?** The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded. **What problems is Khoros Communities solving and how is that benefiting you?** N/A - [View Khoros Communities pricing details and edition comparison](https://www.g2.com/products/khoroscommunities/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A24%3A45+-0500&secure%5Bsession_id%5D=3593bf81-30da-4f4b-8343-8f2610bdd34b&secure%5Btoken%5D=342c05f088087fc9e9f932271a5bb16978579559af33bba45fe9abf498bb68fb&format=llm_user) ## Khoros Communities Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bevy](https://www.g2.com/products/bevy/reviews) - [Brightcove](https://www.g2.com/products/brightcove-brightcove/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Khoros Communities Features **Community Building** - Member Profiles - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) - 4.5/5.0 (454 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (672 reviews)