# Parcel Perform Reviews **Vendor:** Parcel Perform **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Parcel Perform Parcel Perform is the leading AI Delivery Experience Platform, enabling brands to win AI Commerce by connecting a brand's visibility across AI shopping agents to it's actual delivery performance. Built on the industry's most comprehensive logistics data, the platform offers a full suite of solutions: AI Commerce Visibility, Checkout Experience, Post-Purchase Experience, Returns Experience, and Logistics Experience— all powered by our central intelligence layer, AI Decision Intelligence. With its AI-native approach, Parcel Perform empowers businesses worldwide to create a delivery experience of the highest standards, master proactive logistic control, and lead by becoming the preferred choice for AI and shoppers. ## Parcel Perform Pros & Cons **What users like:** - Users value the **responsive customer support** of Parcel Perform, appreciating their quick assistance and effective communication. (11 reviews) - Users value the **helpful customer support** of Parcel Perform, ensuring effective tracking and resolution of issues. (10 reviews) - Users praise the **ease of use** of Parcel Perform, highlighting quick implementation and responsive customer support. (9 reviews) - Users commend the **quick and detailed tracking updates** from Parcel Perform, enhancing operations and customer communication. (9 reviews) - Users appreciate the **exceptional service quality** of Parcel Perform, noting its responsiveness and effective support during implementation. (8 reviews) - Users value the **fast customization options** from Parcel Perform, enhancing user experience and meeting diverse business needs effectively. (7 reviews) - Tracking Efficiency (7 reviews) - Carrier Integration (5 reviews) - Easy Integrations (5 reviews) - Problem Solving (5 reviews) **What users dislike:** - Users find the **poor reporting** in Parcel Perform frustrating, as it limits effective communication and understanding of data. (3 reviews) - Users face **inadequate reporting** options, wishing for more detailed and specialized downloadable reports for better optimization. (2 reviews) - Users find the **integration process time-consuming** and often require support to navigate the initial setup. (2 reviews) - Users find **lack of clarity** in reporting functions, struggling with difficult-to-understand features and ambiguous variable names. (2 reviews) - Users find the **limited customization** options challenging, particularly for specialized reporting and LTL-type shipments. (2 reviews) - Limited Reporting (2 reviews) - Users experience **slow performance** with Parcel Perform, particularly regarding report generation and loading times. (2 reviews) - Users find the **complexity of return policies** limits the effectiveness of the return feature in Parcel Perform. (1 reviews) - Difficult Learning Process (1 reviews) - Difficult Settings Management (1 reviews) ## Parcel Perform Reviews ### 1. A Comprehensive Solution for Global Shipment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Evel L. | Coordinador de soporte operativo, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Parcel Perform?** Parcel Perform stands out for its intuitive interface and seamless adaptability to our existing systems and components. The ability to consolidate multiple courier services into a single platform simplifies international shipment management significantly. We especially value the detailed tracking statistics and the automated email notifications sent to customers, which enhance transparency and customer satisfaction. **What do you dislike about Parcel Perform?** While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some of the more advanced features involves a learning curve. One improvement we’d love to see is more specialized reporting—particularly downloadable reports detailing the notifications sent by courier, which would help us optimize communication strategies. **What problems is Parcel Perform solving and how is that benefiting you?** One of the biggest challenges we faced was managing multiple courier services across different platforms, which made tracking and reporting complex and time-consuming. Parcel Perform has solved this by unifying all our courier providers into a single, centralized system. This allows us to have full traceability of every shipment, regardless of the carrier, and ensures that we can monitor the status of all tracking numbers in real time. As a result, our operational efficiency has improved significantly, and we can provide better visibility and communication to our customers throughout the delivery process. **Official Response from Li Xin Teo:** > Hi Evel, thank you for the fantastic review! We love hearing how our unified tracking and proactive communication features are helping you boost operational efficiency and customer satisfaction. We hear you on a courier-specific notifications report. We can definitely help you optimize your communication strategies, starting with a workshop. Do reach out to your Key Account Manager to learn more! ### 2. Logistics manager **Rating:** 5.0/5.0 stars **Reviewed by:** Nate C. | Carrier Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Parcel Perform?** The ability to quickly pull tracking updates from various carriers in a matter of minutes **What do you dislike about Parcel Perform?** I do not dislike anything about Parcel Perform **What problems is Parcel Perform solving and how is that benefiting you?** Inability to pull tracking updates in Manhattan via EDI from certain carriers **Official Response from Li Xin Teo:** > Thank you for the feedback, Nate! We are glad that our platform has helped you centralize your tracking updates. ### 3. Superior Flexibility to work on our specific requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Teamhead Fulfillment & Support eCom Europe, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Parcel Perform?** Parcel Perform provides a platform with a superior level of detail in shipping events with various features connected. The implementation and integration did work out with the team showing a lot of energy to make it happen for us fast. This enables us to use the data for a variety of use cases like mail communication, Customer Service bots and detailed SLA tracking. And there a lot of opportunities in the future. But the best part is, that Parcel Perform is really flexible in providing customized solutions very fast and with a reasonable price. The platform itself is very easy to use. Some of our teams need to use it daily and are happy with the User Experience and the Stability. **What do you dislike about Parcel Perform?** Only improvement would be to be even more configurable for every parts of the service. but the team is improving features every day, **What problems is Parcel Perform solving and how is that benefiting you?** We need transparency on the delivery journey of our eCom shipments. We want as much detail as possible and the flexibilty to create actions out of provided events. We wnat to have control about that. Parcel Perform is doing that. ### 4. Easy to use, good integrations and answers quickly to support requests **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni V. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Parcel Perform?** Taking into use was easy and fast. Integrations are working great. Customer support is helpful and willing to react to your needs regarding improving tracking of different carrier parcels. **What do you dislike about Parcel Perform?** Hopefully not trying to include too many features, keep it simple enough :D **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform is helping us to track parcels that are not otherwise trackable. This is giving us valuable information about our supplier's performance regarding delivery times. **Official Response from Li Xin Teo:** > Jenni, thank you for the review! We're happy to hear that our platform is helping you gain valuable insights into your supplier performance. We're constantly innovating our platform while making it intuitive to use. We are happy to walk you through some of our latest features. Do reach out to your Key Account Manager for more information! ### 5. Reliable Parcel Tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael G. | CRM-Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Parcel Perform?** Very reliable tech setup, seamless integration into Klaviyo, extensive tools, features, and dashboards, top-notch support. **What do you dislike about Parcel Perform?** The standard tracking pager is more tech-driven than marketing-driven. **What problems is Parcel Perform solving and how is that benefiting you?** Send extended tracking updates via email (Setup: Shopify + Klaviyo) to our customers **Official Response from Li Xin Teo:** > We're thrilled to hear that we are able to make tracking notifications setup easy for you! We have many marketing use cases within our tracking page and notifications, such as Delivery Experience Rating and Campaign Manager. Do reach out to your Key Account Manager to learn more! ### 6. A true partnership, watching my 6. **Rating:** 5.0/5.0 stars **Reviewed by:** Jed W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Parcel Perform?** After years of partnership with tracking our packages for our customers, our Parcel Perform account team noticed a potential issue. They reached out to make sure we were aware. Turns out we were not. Parcel Perform's proactive monitoring of a business critical service and heads up helped us avoid a significant production issue. It is not just a service but a partnership. **What do you dislike about Parcel Perform?** Nothing comes to mind, the service works and my account team is actively monitoring to make sure everything is going smoothly. **What problems is Parcel Perform solving and how is that benefiting you?** A single vendor/API to track packages for MANY shipping carriers. It is far more efficient than integrating with each carrier by developing and maintaining one for each. **Official Response from Li Xin Teo:** > Hi Jed, thank you for your valuable feedback! It's incredibly rewarding to know that our service has made an impact. Looking forward to a continued partnership! ### 7. Efficient and professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2024 **What do you like best about Parcel Perform?** You can have daily tracking of your shipments and customize the reports and information you require in just a few clicks. Save a lot of manual work by having everything consolidated on the platform. The customer service is excellent in case you have any questions or need changes or modifications to rules. Your clients can easily see the status of their orders in a single link, and the sending of notifications is also very useful for the clients. **What do you dislike about Parcel Perform?** While it is very intuitive to use, sometimes you can have so much information that you might get lost. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perfom allowed our customers to track their orders with a single click directly on our site (business instead of different couriers). It allows you to identify the status of your shipment in real time by having updates every 30 minutes. ### 8. Easy to track and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Parcel Perform?** Easy to track and user friendly to use within the organization **What do you dislike about Parcel Perform?** The reporting functions are still quite difficult to understand. **What problems is Parcel Perform solving and how is that benefiting you?** Enhancing email notification to customers **Official Response from Li Xin Teo:** > We appreciate your review! We're glad our platform's ease of use is helping you send better email notifications to your customers. Our analytics dashboard provides a range of customizable reports, and we would be happy to walk you through the functions. Do reach out to your Key Account Manager to learn more! ### 9. Tracking Updates Made Simple - Optimizing our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Eva P. | President of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Parcel Perform?** Our company uses Parcel Perform to update tracking information from shipping carriers (such as FedEx, UPS, DHL, USPS, Canada Post, Asendia, Purolator, and more), for our customers. Parcel Perform optimizes our operations by notifying us whenever there is an update from the carrier – including detailed tracking information. Parcel Perform offers extremely accurate and low-latency tracking updates and supports a wide range of carriers. This is exactly what our organization needed for our own clients; we are very pleased to be using ParcelPerform for this service. **What do you dislike about Parcel Perform?** We have not run into any issues with Parcel Perform. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform streamlines our carrier tracking operations. We register shipments with tracking numbers in Parcel Perform to receive tracking updates, and Parcel Perform notifies us whenever there is an update from the carrier. ### 10. A highly customer-service oriented organization with a great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane C. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Parcel Perform?** The Parcel Perform account managers are attentive, responsive, and have close links to the technical staff to whom I as a CTO need access. They also have a very competitively priced new carrier onboarding process and short implementation timeline. **What do you dislike about Parcel Perform?** In the parcel world this is a 100% fit for our small parcel use case. In the realm of LTL-type bookings requiring multi-destination shipments, it's a more challenging fit. **What problems is Parcel Perform solving and how is that benefiting you?** Primarily we use them as an intermediary for national parcel carriers so that we don't need to develop our own integration to each individual carrier. ### 11. Great experience in integrating PP **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Director of Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Parcel Perform?** Easy to integrate, clear documentation and extremely helpful customer support. Easy to reach and immediate response. **What do you dislike about Parcel Perform?** so far i have not identified any issues with PP **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform allows our customer and logistic team to track the parcels. Provides great visibility. **Official Response from Li Xin Teo:** > Thank you for your feedback! We're happy to hear that our easy integration is giving your team better tracking visibility. ### 12. Nadine Hogart - Review Request **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea F. | Ecommerce Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Parcel Perform?** Nice team very supportive, open to satisfy change requests and customizations. **What do you dislike about Parcel Perform?** In general positive experience. Maybe the only point is creating a more organized way of managing and showing the different tasks to all the stakeholders. **What problems is Parcel Perform solving and how is that benefiting you?** Thanks to Parcel Perform we will able to digitalize the Return Process. The solution offered is based on our requests and needs especially from a customer's point of view. ### 13. Parcel Perform is excelence platnform for supprot customer journey **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian N. | Director of Logistics and Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Parcel Perform?** Due to uses parcel perform we can react faster than the customer calls us. **What do you dislike about Parcel Perform?** I don't have any issue with parcel perform. They react very fast on Live chat if I have any trouble. **What problems is Parcel Perform solving and how is that benefiting you?** Reduce the FCR KPI in our CS ### 14. Great Partner for e-commerce businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Parcel Perform?** When setting up Parcelperform the whole Team was eager to get things rolling from the get-go and they made sure our wishes and restrictions are understood and implemented adequately. Its a fantastic track and trace solution especially for ecom. Marc and his colleagues always had an open ear and would go the extra mile to support us. **What do you dislike about Parcel Perform?** There are some limitations in the return feature but that is due to our complex return policies. **What problems is Parcel Perform solving and how is that benefiting you?** We neeeded a solution to track our orders and also notify our customers along their post-purchase journey. ### 15. Convenient and Quick to Act on Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Parcel Perform?** Fast and efficient onboarding process - easy to integrate with, as well as responsive to issues and helpful when addressing customer or carrier problems. **What do you dislike about Parcel Perform?** More opportunities to view reporting and metrics to measure performance and delays would be nice so we could take a time series of general performance throughout all the months we've been integrated so far. **What problems is Parcel Perform solving and how is that benefiting you?** Integrating with new carriers for tracking is costly and time consuming, so Parcel Perform frees up developer resources so we can focus on what we care most about package tracking. **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform for your package tracking needs! We appreciate your positive feedback. About the reporting functionality you are looking for, our ANALYZE module is able to present the insights necessary for your daily monitoring. If there are any other specific reports that you may need, we are also able to support that with custom reporting. Our Key Account Management team will be in touch to share more. Meanwhile, here's a resource guide on how our ANALYZE module can help. Thank you once again for your valuable feedback. ### 16. awesome tool, easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Misel D. | TL Transportation & Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Parcel Perform?** easy to handle, overview made easy and slim **What do you dislike about Parcel Perform?** sometimes the loading time is a bit annoying **What problems is Parcel Perform solving and how is that benefiting you?** Overview for carriers,... ### 17. Would recommend to any Ecommerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Craig R. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Parcel Perform?** Functionality, date visualizations, user-friendly interface, and excellent customer support **What do you dislike about Parcel Perform?** report capacity limitations, ambiguity of variable field names **What problems is Parcel Perform solving and how is that benefiting you?** Data visibility and providing a single platform interface for managing multiple carriers ### 18. Reliable Partner with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | International Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Parcel Perform?** Parcel Perform has been an exceptional partner in developing a solution for contacting and collecting information from our customers. Despite our needs extending beyond Parcel Perform’s core product offerings, they have successfully stepped up to accommodate our unique requirements. Their customer service and support are splendid, and it is a pleasure to work with their team. **What do you dislike about Parcel Perform?** Issue resolution can sometimes be slow, likely due to our unique customization requirements. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform assisted us in developing a duty and tax communication and collection program, which has streamlined our parcel delivery process and reduced return rates. **Official Response from Li Xin Teo:** > Hi John, thank you for your valuable feedback! Our team is excited to hear about your positive experience with our solution. We look forward to supporting more of your business needs! ### 19. Reliable Partner for tracking and multi carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Riccardo M. | CEO Urbify Operations Austria GmbH, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Parcel Perform?** easy implementation, pro active notifications and great multicarrier options **What do you dislike about Parcel Perform?** as in all IT projects: there is an integration needed **What problems is Parcel Perform solving and how is that benefiting you?** perfromance measurement of shipping solutions. Pro active notifications ### 20. Easy to use software with friendly employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Parcel Perform?** How easy it is to use and how quick we get a response when we occur a problem. **What do you dislike about Parcel Perform?** Sometimes the reports are slow to come through but it could be the amount of data, it isn't a big issue. **What problems is Parcel Perform solving and how is that benefiting you?** Having a clear overview of all parcels ### 21. Professional partner at all levels **Rating:** 5.0/5.0 stars **Reviewed by:** Ricarda R. | Senior Group Manager Digital Customer Interfaces, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Parcel Perform?** We know Parcel Perform as an extremely professional partner. Whether for technical integration or common customer projects, Parcel Perform offers optimal and innovative solutions for all needs. We are looking forward to our continued cooperation and more exciting projects together. **What do you dislike about Parcel Perform?** Nothing to dislike about Parcel Perform. **What problems is Parcel Perform solving and how is that benefiting you?** Integration of DPD as Carrier Solution for Parcel Tracking, Shipping, Parcel Management and Return Management. **Official Response from Li Xin Teo:** > Hi Ricarda! Thank you for your valuable feedback! We're thrilled about our collaboration with DPD and look forward to many more successful projects together! ### 22. Quick help and replies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Parcel Perform?** You support and your quick assistance... **What do you dislike about Parcel Perform?** Nothing to mention for the moment....... **What problems is Parcel Perform solving and how is that benefiting you?** Information that is appearing at our tracking tool and we need to deactivate. Reduce customer complaints due showing wrong information. **Official Response from Li Xin Teo:** > Thank you for your review! We're glad to hear that our accurate tracking is helping you reduce WISMO! ### 23. The Parcel Perform team demonstrates professionalism in business development. **Rating:** 5.0/5.0 stars **Reviewed by:** Ka Yu W. | Distribution Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Parcel Perform?** Prompt reply and great support from the account manager. **What do you dislike about Parcel Perform?** The headquarters office generates excessive administrative tasks. **What problems is Parcel Perform solving and how is that benefiting you?** Track and trace mapping solution **Official Response from Li Xin Teo:** > Thank you for your valuable feedback and trust in our solution. We look forward to a continued partnership! ### 24. Great tool to get more visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Parcel Perform?** Amazing tool to get more traceability on the parcels that are shipped. **What do you dislike about Parcel Perform?** Limited data exports, but possible to export more on request **What problems is Parcel Perform solving and how is that benefiting you?** Traceability and transparency ### 25. support review **Rating:** 5.0/5.0 stars **Reviewed by:** Gulnara J. | Senior IT Business Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Parcel Perform?** quick response navigation in the issue pleasure comunication great support **What do you dislike about Parcel Perform?** Currently, I cannot say anything negative. **What problems is Parcel Perform solving and how is that benefiting you?** Currently we are working together on a migration project, and I like a lot the way PP is supporting. **Official Response from Li Xin Teo:** > Hi Gulnara, thank you for your valuable feedback! Our Customer Success team is excited to learn about your positive experience with us. We look forward to a continued partnership. ### 26. Good service experience **Rating:** 4.0/5.0 stars **Reviewed by:** Kaltrina I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Parcel Perform?** Our company has been working with Parcel Perform and using their services for almost a year now. Due to the wide selection of different modules, we were able to choose a module that suits our needs. Since the connection, the Parcel Perform Team has been eager to respond to challenges and new requirements quickly and in a solution-oriented manner. Overall, I have to say that my experience has been positive. **What do you dislike about Parcel Perform?** Information per carrier is different, which affects the events. This means that not all triggers can be used for all carriers. New custom reports require some additional work before they work. **What problems is Parcel Perform solving and how is that benefiting you?** The reports under logistical intelligence help us to monitor our transit times and carriers. We also use the templates under the notification center tab to inform our customers about their parcels **Official Response from Li Xin Teo:** > Hi Kaltrina, thank you for your valuable feedback! Our Account Management and Customer Success teams are thrilled to hear about your positive experience with Parcel Perform. We are glad to support you and your team in all your logistics operations needs. Parcel Perform is built to help our customers harmonize all delivery data into one streamlined data feed, eliminating the hassle of managing carrier events individually when sending delivery notifications or running analysis. We are happy to share how you can best leverage our platform capabilities. Understand that you are keen on utilizing our custom reports to help monitor and analyze key metrics. Our Key Account Management team will soon be in touch to address your concerns and the next steps. We appreciate your patience on this matter. Thank you again for your feedback. We look forward to a continued partnership! ### 27. Very competent assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Neil C. | Principal Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Parcel Perform?** Very helpful service - looking to solve problems **What do you dislike about Parcel Perform?** I have nothing I currently dislike about this **What problems is Parcel Perform solving and how is that benefiting you?** Providing a way to have tracking for multiple carriers in one place **Official Response from Li Xin Teo:** > Hi Neil, thank you for your valuable feedback! We are glad to hear that Parcel Perform is able to support your tracking needs. We look forward to a continued partnership. ### 28. Unifying customer communication across the group **Rating:** 5.0/5.0 stars **Reviewed by:** Florian G. | Chief Supply Chain Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Parcel Perform?** Parcel Perform helps us to streamline customer communication across various different business units, sales channels and geographies. It has been a tremendous simplification for us to only work on delivery experience improvements in one tool only. **What do you dislike about Parcel Perform?** It's a bit more complex to integrate Parcel Perform with existing omni channel marketing and retention tools. **What problems is Parcel Perform solving and how is that benefiting you?** We have different brands, sales channels and logistics solutions around the world. We aim for a standardized delivery experience and full transparency about te expected delivery date - while using transactional emails to stay in touch with our customers. **Official Response from Li Xin Teo:** > Hi Florian, thank you for taking the time to share your feedback! And, we appreciate your patience in the matter of systems integration. We've got a team of experts ready to support your integration needs. Do feel free to reach out to your account manager for further assistance. ### 29. Outstanding quality and service **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh Kumar R. | Principal Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Parcel Perform?** * Support team: I was able to get great support even before we engaged the team officially for a trial. Documentation was upto date and support team was very responsive and followed up when required. * Product feedback: The team was very open to getting feedbacks & wish lists and considered for next product iterations. Some of our wish list items were even delivered. * Integration: It was straight forward and did not take much time given the documentation and the trial environment. **What do you dislike about Parcel Perform?** So far, our experience has been great and don't have anything that I dislike. **What problems is Parcel Perform solving and how is that benefiting you?** Solves package tracking for us especially with a wide coverage of different carriers around the world. We wished there was a way to auto detect the carriers given the data we recieve were not super accurate and the product team was able to take that input and delivered an implementation for us to trial it. **Official Response from Li Xin Teo:** > Hi Rajesh, thank you for taking the time to share your feedback on Parcel Perform! We are committed to providing our customers with the best data and delivery experience, whether it's through product innovation or our services. And we are glad that our solution is able to meet your business needs. We are always open to questions and feedback, please do not hesitate to reach out to your account manager or our customer support team! ### 30. Enhancing customer satisfaction and carrier performance review using state of the art data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Parcel Perform?** Overview of carrier performance within seconds. Super fast integration of different carriers. Great key account and customer service **What do you dislike about Parcel Perform?** Less customization possible without support of ParcelPerform **What problems is Parcel Perform solving and how is that benefiting you?** Creating transparency over the shipment status **Official Response from Li Xin Teo:** > Thank you so much for the valuable feedback! Our Account Management and Customer Success teams are thrilled to hear about your positive experience with Parcel Perform. We believe that carrier integration should never be a bottleneck to your e-commerce efficiency, and are glad to support your operational needs in that aspect. We understand your feedback about customization. Our team is dedicated to making Parcel Perform a perfect fit for your business. Feel free to contact us; we'll be happy to guide you through the advanced options available. ### 31. Does a pretty good job overall in the tracking space. **Rating:** 3.0/5.0 stars **Reviewed by:** Phil H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Parcel Perform?** * Webhooks are great. Easy to integrate with! * The UI console is nice and easy to use. * Attention is given when we have questions or issues to bring up. **What do you dislike about Parcel Perform?** * Lack of a external ticketing system makes it hard to see the status of ongoing issues. * More focus on brining down delays between carrier events and PP updating us. * Missing mappings for events is a constant issue that we have to bring up. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel perform supports many carriers which is important to our business. Managing credentials and limits and the like is a hard problem. **Official Response from Li Xin Teo:** > Hi Phil, thank you for sharing your feedback on Parcel Perform and we appreciate your positive comments! Our ANALYZE module consists of a comprehensive range of analytics dashboards that can help address some of the data reporting use cases you've mentioned. Additionally, if you require any custom reports, our platform is able to support your requirements. Our Key Account Management team will be in touch to share more. Also, we offer 24-hour support for all matters, so do not hesitate to reach out to our customer success team Lastly, we want to assure you that we are committed to constantly improving the data and delivery experience on our platform. Your feedback on data latency and missing event statuses has been shared with our team, and we will keep you updated on any improvements we make. Thank you once again for your valuable feedback! Meanwhile, here's a resource guide on how our ANALYZE module can help. ### 32. Leave the complexity to Parcel Perform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Parcel Perform?** Parcel perform offers a quick solution for seamless track & trace experience with lots of customizable features. The team can accommodate special requests to design specific features for the customers. The customer support is great! **What do you dislike about Parcel Perform?** I would not call this as a downside, but sometimes with new distribution providers the tracking events might differ from the standard and it requires some extra work to map the correct events. **What problems is Parcel Perform solving and how is that benefiting you?** We are interested in implementing specific alerts for order placement and additional reports and Parcel Perform has been very helpful in providing us the required solutions. ### 33. Efficient and extra valuable solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Parcel Perform?** There is nothing that Parcel Perform cannot do. The variety of services, the efficient way of communicating and completing tasks, the kindness of its personnel, the dedication on our projects, the excellent customer support and the easy of integrations are only some of the benefits you will take from Parcel Perform. Always happy to share, discuss and complete a new project with Parcel Perform. **What do you dislike about Parcel Perform?** Sometimes the cost, when the solution is talor made though. **What problems is Parcel Perform solving and how is that benefiting you?** Connecting our systems with our vendors. The great benefit is that the interconnections provides visibility and reporting. ### 34. Parcel Perform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Parcel Perform?** The different options that you have available **What do you dislike about Parcel Perform?** That in analyse or comply one cannot click through (drill down) to see more details **What problems is Parcel Perform solving and how is that benefiting you?** follow-up on last mile partners **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform. We've recently upgraded our platform and consolidated all analytics and SLA tracking into E-Commerce Co-Pilot. Click the link below to find out more. ### 35. easy to onboard new carriers **Rating:** 4.0/5.0 stars **Reviewed by:** Héctor M. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Parcel Perform?** It is easy to onboard new carrier integrations **What do you dislike about Parcel Perform?** - The console doesn't have a chat history anymore - Unable to link multiple carrier references to a carrier integration - Lack of operational dashboards for carrier performance, delays, ongoing carrier issues, data quality **What problems is Parcel Perform solving and how is that benefiting you?** managing the integrations for our company **Official Response from Li Xin Teo:** > Hi Héctor, thank you for taking the time to share your feedback on Parcel Perform! About the operational dashboard use cases you've mentioned, our ANALYZE module does offer comprehensive coverage for most of them. Additionally, if you require any custom reports, our platform is able to support your specific requirements. Also, we are pleased to inform you that we are able to support the linking of multiple carrier references to a single carrier integration. Our Key Account Management team will be in touch to share more about these features. We understand the inconvenience of not having access to your chat history. We have shared the comment with our team and will keep you updated on any improvements made to the chat functionality. Thank you once again for your valuable feedback! Meanwhile, here's a resource guide on how our ANALYZE module can help. ### 36. Effective Logistics Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Parcel Perform?** Easy to use UI Network of large carriers Easy onboarding and integration Great support team who is responsive and proactive Cost effective **What do you dislike about Parcel Perform?** Missing AI compabilities in terms of carrier indentification. Different last mile carrier tracking Differentiation between delivery and return tracking **What problems is Parcel Perform solving and how is that benefiting you?** ParcelPerform helps us in tracking drop shipped deliveries and returns with various carriers alongwith near real time event updates. **Official Response from Li Xin Teo:** > Thank you for your valuable feedback! We are glad to hear that Parcel Perform is meeting your shipment tracking needs. We are pleased to share that we've recently released AI-enhanced carrier identification, which helps improve parcel tracking by identifying any missing or incorrect carrier information. You can learn more here: https://bit.ly/3Rd4tzd We would also like to share that Parcel Perform's integrated returns solution supports a differentiated returns tracking experience without your internal teams leaving the platform. Our returns solution also includes automation, dynamic policy configuration, and analytics that make the returns seamless for your customers. Please do not hesitate to reach out to your Key Account Manager to learn more about these features. Once again, thank you for your feedback! ### 37. Platform is amazing, the only complaint is the customizations we need to do for the Brazilian market **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Parcel Perform?** The platform is always online, we never had any tecnical issue. **What do you dislike about Parcel Perform?** Our main complaint about parcel perform is the leadtime to solve issues or to make any updates/changes is so high and with big costs. **What problems is Parcel Perform solving and how is that benefiting you?** Now we give more information about the tracking for our customers. **Official Response from Li Xin Teo:** > Thank you for sharing your feedback! We are glad to hear that Parcel Perform is able to help elevate your parcel tracking experience. We are committed to our enterprise service of customization on demand and providing the best version of the data and delivery experience for our customers. Our customers are our partners, and we are happy to work on this together. It's also our utmost priority to provide fair pricing that matches the value we offer. Please do not hesitate to reach out to your Key Account Manager if you have any questions. Once again, thank you for your feedback. Looking forward to more amazing results! ### 38. Initial introduction to ParcelPerform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Parcel Perform?** Solution driven and options available for the future **What do you dislike about Parcel Perform?** I do not have any dislikes at the moment **What problems is Parcel Perform solving and how is that benefiting you?** visible tracking and information about shipped parcels **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform for your tracking experience! ### 39. solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Parcel Perform?** the b2b component is applicable to my daily roles assisting the supervisor of parahanalia distribution **What do you dislike about Parcel Perform?** slow response times when running multiple tasks **What problems is Parcel Perform solving and how is that benefiting you?** quick efficient distribution of key payloads ## Parcel Perform Discussions - [What is Parcel Perform used for?](https://www.g2.com/discussions/what-is-parcel-perform-used-for) - [View Parcel Perform pricing details and edition comparison](https://www.g2.com/products/parcel-perform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+02%3A24%3A46+-0500&secure%5Bsession_id%5D=a6cbdf6d-8d94-4301-8e84-f81567c12338&secure%5Btoken%5D=6bada895798dcc655f8c9d75a603dbb4192d58b2fc07b5a1b2dea6bae2dd9c1f&format=llm_user) ## Parcel Perform Integrations - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Parcel Perform Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels **Integrations** - E-Commerce - WMS - Accounting - OMS **Logistics Intelligence Software** - Predictive Analytics - Freight Audit - Order & Container Tracking - Dashboards - Contract Optimization - Data Entry - Carrier Performance **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Reports** - Shipment reports **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting ## Top Parcel Perform Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (572 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews)