31 Parcel Perform Reviews
Overall Review Sentiment for Parcel Perform
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Parcel Perform provides a platform with a superior level of detail in shipping events with various features connected. The implementation and integration did work out with the team showing a lot of energy to make it happen for us fast.
This enables us to use the data for a variety of use cases like mail communication, Customer Service bots and detailed SLA tracking. And there a lot of opportunities in the future.
But the best part is, that Parcel Perform is really flexible in providing customized solutions very fast and with a reasonable price.
The platform itself is very easy to use. Some of our teams need to use it daily and are happy with the User Experience and the Stability. Review collected by and hosted on G2.com.
Only improvement would be to be even more configurable for every parts of the service. but the team is improving features every day, Review collected by and hosted on G2.com.
After years of partnership with tracking our packages for our customers, our Parcel Perform account team noticed a potential issue. They reached out to make sure we were aware. Turns out we were not. Parcel Perform's proactive monitoring of a business critical service and heads up helped us avoid a significant production issue. It is not just a service but a partnership. Review collected by and hosted on G2.com.
Nothing comes to mind, the service works and my account team is actively monitoring to make sure everything is going smoothly. Review collected by and hosted on G2.com.
Puedes tener tracking diario de tus envíos y customizar los reportes e información que requieres en solo algunos clicks. Ahorro de mucho trabajo manual al tener todo consolidado en plataforma. El servicio a cliente es excelemnte en caso de tener alguna duda o bien requerir cambios o modificación de reglas. Tus cliemntes pueden ver fácilmente estatus de sus pedidos en un solo link, el envío de notificaciones también es muy útil para los clientes. Review collected by and hosted on G2.com.
Si bien es muy intuitivo de usar, en ocasiones puedes tener tanta informaciónque podrías perderte. Review collected by and hosted on G2.com.
Our company uses Parcel Perform to update tracking information from shipping carriers (such as FedEx, UPS, DHL, USPS, Canada Post, Asendia, Purolator, and more), for our customers.
Parcel Perform optimizes our operations by notifying us whenever there is an update from the carrier – including detailed tracking information.
Parcel Perform offers extremely accurate and low-latency tracking updates and supports a wide range of carriers. This is exactly what our organization needed for our own clients; we are very pleased to be using ParcelPerform for this service. Review collected by and hosted on G2.com.
We have not run into any issues with Parcel Perform. Review collected by and hosted on G2.com.
The Parcel Perform account managers are attentive, responsive, and have close links to the technical staff to whom I as a CTO need access. They also have a very competitively priced new carrier onboarding process and short implementation timeline. Review collected by and hosted on G2.com.
In the parcel world this is a 100% fit for our small parcel use case. In the realm of LTL-type bookings requiring multi-destination shipments, it's a more challenging fit. Review collected by and hosted on G2.com.
Nice team very supportive, open to satisfy change requests and customizations. Review collected by and hosted on G2.com.
In general positive experience. Maybe the only point is creating a more organized way of managing and showing the different tasks to all the stakeholders. Review collected by and hosted on G2.com.
When setting up Parcelperform the whole Team was eager to get things rolling from the get-go and they made sure our wishes and restrictions are understood and implemented adequately. Its a fantastic track and trace solution especially for ecom. Marc and his colleagues always had an open ear and would go the extra mile to support us. Review collected by and hosted on G2.com.
There are some limitations in the return feature but that is due to our complex return policies. Review collected by and hosted on G2.com.
Fast and efficient onboarding process - easy to integrate with, as well as responsive to issues and helpful when addressing customer or carrier problems. Review collected by and hosted on G2.com.
More opportunities to view reporting and metrics to measure performance and delays would be nice so we could take a time series of general performance throughout all the months we've been integrated so far. Review collected by and hosted on G2.com.
Due to uses parcel perform we can react faster than the customer calls us. Review collected by and hosted on G2.com.
I don't have any issue with parcel perform. They react very fast on Live chat if I have any trouble. Review collected by and hosted on G2.com.
