We use osapiens to manage Track and Trace requirements for the EU market. I find their portal and online system extremely useful for placing orders for track and trace labels, assigning them, and managing the operations, and it works extremely well. The initial setup process was very smooth and easy to understand, with staff being very helpful to ensure it was as seamless as possible. Overall, it's a very well-built system, and the company behind it is also very easy to work with.

As an osapiens customer, we are particularly satisfied with the comprehensive end-to-end service that osapiens provides. The platform is exceptionally well designed, combining smart interfaces, intelligent process mapping, and effective data management. What stands out to us is the user-friendly interface of the digital solution and the way data can flow between different solutions and hubs for various purposes. This enables reliable, data-based decision-making and creates real added value for our organization. In addition, the customer support provided by the onboarding experts, account managers, and academy advisors is comprehensive, highly professional, responsive, and very friendly. The onboarding process runs smoothly, even for large and rather complex municipal organizations like ours. I also greatly appreciate the regular compliance updates provided by competent legal experts cooperating with osapiens. These updates save me a significant amount of time in research and reduce uncertainty when dealing with complex regulatory and strategic decisions.

The service we received from Kostas Konstantopoulos made the whole experience smooth and professional. Kostas has always been reachable, even with the time difference and during late hours.