Top Free Live Chat Software - Page 9

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

OneDesk

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Average Rating: 4.2/5.0

Total Reviews: 34

How Do G2 Users Rate OneDesk?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind OneDesk?

  • Seller: OneDesk
  • Year Founded: 2009
  • HQ Location: Montreal, Canada
  • Twitter: @OneDeskApp
    737 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 26% Medium

What Do G2 Reviewers Say About OneDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneDesk, finding it simple to set up and manage effectively.
  • Users value the easy integration of OneDesk, making setup and operation intuitive and flexible for all.
  • Users find the easy setup of OneDesk allows for quick implementation and smooth running of operations.
  • Users find OneDesk offers interesting and flexible features, making it easy to set up a basic help center.
  • Users value the flexibility of OneDesk, appreciating its intuitive and easy-to-use setup for various needs.
Cons
  • Users report frequent bugs in OneDesk, experiencing inconsistent functionality and needing extensive support to resolve issues.
  • Users report limited functionality in OneDesk, facing inconsistencies and frequent need for support intervention.
  • Users report poor customer support, as assistance is often needed to resolve system responsiveness issues.
  • Users find that OneDesk requires too much expertise and support intervention to address functionality inconsistencies.
  • Users experience slow performance with OneDesk, noting inconsistent functionality and frequent system stalling requiring support intervention.

What Are Recent G2 Reviews of OneDesk?

What Are G2 Users Discussing About OneDesk?

500apps

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

Average Rating: 3.9/5.0

Total Reviews: 15

How Do G2 Users Rate 500apps?

  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com

Who Uses This Product?

  • Company Size: 47% Medium, 40% Small

What Are Recent G2 Reviews of 500apps?

What Are G2 Users Discussing About 500apps?

Communication

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Communication?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Communication?

  • Seller: Little SaaS
  • Year Founded: 2018
  • HQ Location: Newark, US
  • Twitter: @littlesaas
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 72% Small, 17% Medium

What Do G2 Reviewers Say About Communication?

AI-generated summary from verified user reviews

Pros
  • Users value the convenient connectivity of Communication, enjoying seamless interactions in one centralized platform.
  • Users value the ease of communication provided by the product, enjoying seamless interaction all in one place.
  • Users love the ease of communication with everything conveniently available in one place.
  • Users value the convenience of centralized communication, enjoying seamless interactions in one platform.
Cons
  • Users experience messaging issues, feeling overwhelmed by scattered information and a need for improved user experience.
  • Users find the communication not intuitive, struggling with scattered messaging and information overload that hinders experience.
  • Users find UX issues in Communication due to scattered messaging and excessive information, leading to a subpar experience.

What Are Recent G2 Reviews of Communication?

What Are G2 Users Discussing About Communication?

Autochat.io

Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Autochat.io?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Autochat.io?

  • Seller: Autochat.io
  • Year Founded: 2017
  • HQ Location: Hyderabad, IN
  • Twitter: @autochatio
    54 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Autochat.io?

AI-generated summary from verified user reviews

Pros
  • Users find Autochat.io to be user-friendly, making it accessible even for those unfamiliar with auto responses.
  • Users value the AI efficiency of Autochat.io, enhancing customer interactions with responsive and intelligent chatbots.
  • Users commend the helpful customer support of Autochat.io, easing the integration of various communication channels.
  • Users find Autochat.io to be very easy to use, especially after initial setup and with strong customer support.
  • Users value the easy communication through Autochat.io, enhancing their WhatsApp interactions with clients effectively.
Cons
  • Users find the implementation of Autochat.io quite costly, alongside its complexity in integration with their business.
  • Users experience integration issues with Autochat.io, as it struggles with compatibility and has a slow start-up.
  • Users find the learning curve challenging, making implementation and cost a concern for their business.
  • Users find that Autochat.io has limitations in handling complex inquiries, requiring human assistance for more nuanced issues.
  • Users desire more customization options for dashboards in Autochat.io to enhance their user experience.

What Are Recent G2 Reviews of Autochat.io?

Swiftsell

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Swiftsell?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Swiftsell?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Swiftsell?

AI-generated summary from verified user reviews

Pros
  • Users praise SwiftSell's exceptional customer support, noting assistance during setup and prompt resolution of technical challenges.
  • Users value the feature-rich nature and intuitive interface of SwiftSell, enhancing usability for all business needs.
  • Users appreciate the intuitive interface of SwiftSell, making bot customization accessible for everyone.
  • Users praise the ease of use of Swiftsell, finding it intuitive and accessible for all experience levels.
  • Users commend the helpful features of SwiftSell, enhancing automation and providing seamless integration for businesses.
Cons
  • Users express concerns about limited credits affecting their ability to run campaigns effectively on Swiftsell.
  • Users often face payment issues with Swiftsell, including unexpected blocks on Meta Ads transactions.
  • Users feel that Swiftsell lacks prompt customer support, hindering quick resolutions for minor issues that arise.

What Are Recent G2 Reviews of Swiftsell?

WhosOn

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

Average Rating: 3.8/5.0

Total Reviews: 10

How Do G2 Users Rate WhosOn?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind WhosOn?

  • Seller: Parker Software
  • Year Founded: 2003
  • HQ Location: Stoke-on-Trent, Staffordshire
  • Twitter: @ParkerSoftware
    31,891 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 30% Small

What Are Recent G2 Reviews of WhosOn?

What Are G2 Users Discussing About WhosOn?

GotLiveChat

GotLiveChat offers live chat software and real-time monitoring for webmasters.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate GotLiveChat?

  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind GotLiveChat?

  • Seller: GotLiveChat
  • HQ Location: Corning, NY
  • Twitter: @GotLiveChat
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 30% Large

What Are Recent G2 Reviews of GotLiveChat?

What Are G2 Users Discussing About GotLiveChat?

AiTrillion

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate AiTrillion?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind AiTrillion?

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 93% Small, 4% Medium

What Do G2 Reviewers Say About AiTrillion?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support provided by AiTrillion, enhancing their overall experience and satisfaction.
  • Users find AiTrillion's helpful customer service outstanding, efficiently addressing needs and ensuring a seamless experience.
  • Users value the ease of use of AiTrillion, appreciating its quick setup and intuitive interface for seamless marketing.
  • Users appreciate the intuitive email marketing features of AiTrillion, enhancing their customer engagement and website efficiency.
  • Users admire the all-in-one convenience of AiTrillion, combining tools for loyalty, reviews, and marketing seamlessly.
Cons
  • Users find the learning curve steep, with initial setup and navigation proving challenging without prior experience.
  • Users find the initial setup and navigation confusing, presenting challenges in effectively using AiTrillion's features.
  • Users experience inconsistent customer support, with varying response times and limited availability in US time zones.
  • Users experience a steep learning curve when transitioning to AiTrillion, making setup and navigation challenging initially.
  • Users find the complexity of AiTrillion's setup challenging, requiring time to become familiar with its features.

What Are Recent G2 Reviews of AiTrillion?

What Are G2 Users Discussing About AiTrillion?

Boei

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Boei?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Boei?

Who Uses This Product?

  • Company Size: 91% Small

What Do G2 Reviewers Say About Boei?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of customization with Boei, allowing quick setup and flexible adjustments for their websites.
  • Users find Boei's ease of use remarkable, allowing quick setup and customization without coding challenges.
  • Users love the easy setup of Boei, achieving full customization in under 30 minutes without coding.
  • Users love the customizability of Boei, allowing quick setup and extensive personalization through various widgets.
  • Users love the quick setup of Boei, enabling configuration of chat widgets in just minutes.
Cons
  • Users feel the lack of insightful analytics in Boei limits the chatbot's overall effectiveness and usefulness.
  • Users are frustrated by the lack of integrations, hindering data transfer and automation with other applications.
  • Users find the time-consuming process due to missing integrations and notifications affecting efficiency.

What Are Recent G2 Reviews of Boei?

brandy.im

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate brandy.im?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind brandy.im?

Who Uses This Product?

  • Company Size: 54% Small, 23% Large

What Are Recent G2 Reviews of brandy.im?

KODIF

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate KODIF?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.3/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.0/10 (Category avg: 8.1/10)

Who Is the Company Behind KODIF?

  • Seller: KODIF
  • Year Founded: 2021
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 71% Medium, 19% Small

What Do G2 Reviewers Say About KODIF?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kodif, enjoying quick setup and user-friendly features for immediate results.
  • Users find Kodif to be incredibly helpful, automating complex workflows and elevating overall customer satisfaction with ease.
  • Users commend Kodif's exceptional customer support, highlighting the team's responsiveness and commitment to client success.
  • Users value the efficiency of Kodif, which significantly streamlines customer support tasks and enhances productivity.
  • Users praise Kodif for its user-friendly features, enabling quick implementation and effective automation solutions.
Cons
  • Users find the complexity of automations requires additional engineering support, complicating the setup process of KODIF.
  • Users find integration difficulty with KODIF due to the need for custom configurations and lack of direct options.
  • Users face integration issues with KODIF, requiring custom configurations and engineering support for smoother functionality.
  • Users find the lack of integrations in KODIF challenging, requiring additional engineering support for effective functionality.
  • Users experience a slight learning curve with Kodif, needing some time and support to master the UI.

What Are Recent G2 Reviews of KODIF?

OneHash Chat

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate OneHash Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind OneHash Chat?

  • Seller: OneHash
  • Year Founded: 2020
  • HQ Location: Delaware
  • Twitter: @OneHash
    593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About OneHash Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneHash Chat, which enhances team communication and efficiency.
  • Users love the enhanced collaboration efficiency of OneHash Chat, which streamlines team communication and file sharing.
  • Users appreciate the smoother communication provided by OneHash Chat, enhancing team efficiency with its simple interface.
  • Users appreciate the ease of use of OneHash Chat, which streamlines team communication and enhances efficiency.
  • Users love the easy communication with OneHash Chat, appreciating its simple interface and efficient daily interactions.

What Are Recent G2 Reviews of OneHash Chat?

SaleSmartly

SaleSmartly is an AI Customer Engagement Platform for Service, Sales, and Growth. We bring WhatsApp, Instagram, Facebook Messenger, TikTok, Website Chat, Email, and other customer conversations into one unified workspace, helping businesses connect with customers across every channel. At the core of SaleSmartly is an AI-powered workforce that works 24/7 to answer questions, qualify leads, translate conversations, and automate customer interactions. Combined with omnichannel messaging, no-code automation, and Social CRM, SaleSmartly helps teams capture leads, streamline customer engagement, and turn conversations into conversions. SaleSmartly goes beyond customer support by turning conversations into actionable customer insights. Teams can segment customers, personalize follow-ups, identify high-intent leads, and track engagement and conversion performance — creating a connected journey from first interaction to long-term customer relationships. From first contact to repeat purchase, SaleSmartly helps businesses turn every conversation into measurable growth.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate SaleSmartly?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind SaleSmartly?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 11% Medium

What Do G2 Reviewers Say About SaleSmartly?

AI-generated summary from verified user reviews

Pros
  • Users find SaleSmartly's ease of use invaluable for streamlining communications and managing leads efficiently in one place.
  • Users highlight the simplicity of customer communication and effective centralization of messages with SaleSmartly.
  • Users value the automation features of SaleSmartly for enhancing lead management and improving response times.
  • Users value the centralized management of SaleSmartly, streamlining communication and enhancing organization across multiple platforms.
  • Users value the communication ease of SaleSmartly, enhancing organization and improving response times across platforms.
Cons
  • Users find the learning curve steep, requiring significant time and resources to effectively understand and utilize all features.
  • Users find the steep learning curve of SaleSmartly challenging, often requiring time and tutorials for effective use.
  • Users find the automation complexity challenging, suggesting improved onboarding and tutorials for a better experience.
  • Users find the difficult setup of SaleSmartly requires a significant time investment to master its features.
  • Users find the setup process time-consuming, needing tutorials for a smoother onboarding experience with SaleSmartly.

What Are Recent G2 Reviews of SaleSmartly?

Salesmate

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Salesmate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Salesmate?

  • Seller: Salesmate
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Charlotte, NC
  • Twitter: @SalesmateIO
    2,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 73% Small, 13% Medium

What Do G2 Reviewers Say About Salesmate?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and helpful customer support from Salesmate, ensuring a seamless experience with the software.
  • Users highlight the ease of use of Salesmate, making it an intuitive choice for managing sales processes.
  • Users love the super clean interface and exceptional customer care of Salesmate, making it highly recommended.
  • Users appreciate the ease of use and excellent support from Salesmate, enhancing their efficiency and confidence with leads.
  • Users love the intuitive user interface of Salesmate, making workflow creation and management straightforward and efficient.
Cons
  • Users find integration issues with Salesmate, particularly with workflow automation and email marketing, frustrating and less effective.
  • Users find the limited features of Salesmate challenging, especially in advanced configurations and integrations.
  • Users find missing features such as limited user access and slow mobile functionality are disappointing for overall usability.
  • Users note a challenging learning curve for advanced configurations, requiring technical support for effective setup and management.
  • Users find Salesmate not intuitive, requiring technical support for advanced configurations and clearer user guidance.

What Are Recent G2 Reviews of Salesmate?

What Are G2 Users Discussing About Salesmate?

ControlHippo

ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate ControlHippo?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind ControlHippo?

  • Seller: ControlHippo
  • HQ Location: Claymont
  • Twitter: @controlhippo
    28 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About ControlHippo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ControlHippo, enjoying effortless onboarding and streamlined software management.
  • Users value the affordability of ControlHippo, appreciating how it streamlines processes and reduces overall costs.
  • Users praise automation capabilities of ControlHippo, finding it saves time and minimizes errors in workflows.
  • Users benefit from the automation features of ControlHippo, simplifying workflows and saving time on repetitive tasks.
  • Users find the chat features user-friendly, enhancing communication and collaboration within ControlHippo.

What Are Recent G2 Reviews of ControlHippo?