--- title: Boei Reviews meta_title: 'Boei Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Boei works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 11 scale: '5' date_modified: '2026-06-24' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Boei Reviews **Vendor:** Ruby Foundry B.V. **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.7/5.0 **Total Reviews:** 11 ## About Boei Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites. ## Boei Pros & Cons **What users like:** - Users enjoy the **extensive customization options** of Boei, allowing quick and easy setup without coding hassles. (2 reviews) - Users commend Boei for its **fantastic ease of use** , allowing swift setup and customization without coding skills. (2 reviews) - Users love the **easy setup** of Boei, allowing quick customization and implementation without any coding hassle. (2 reviews) - Users love the **customizability** of Boei, allowing quick and easy configuration of chat widgets and CSS options. (1 reviews) - Users love the **quick setup** of Boei, allowing them to easily configure chat widgets in just minutes. (1 reviews) **What users dislike:** - Users find the **lack of insight** from Boei's analytics limits the AI chatbot's usefulness and overall value. (1 reviews) - Users find the **lack of integrations** limiting as it hampers data sharing and notification capabilities with other apps. (1 reviews) - Users find the lack of **native integrations and automation** features time-consuming, impacting overall efficiency and connectivity. (1 reviews) ## Boei Reviews ### 1. Effortless Setup, Exceptional Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Jay F. **Reviewed Date:** February 11, 2026 **What do you like best about Boei?** I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. This experience is way better than other WordPress plugins I've tried. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11. **What do you dislike about Boei?** Their analytics of the ai chat bot can be more extensive and useful, but this is just me having to pick something i dislike. **What problems is Boei solving and how is that benefiting you?** I use Boei to bring more leads and improve user experience by helping users navigate the website. It allows for live interaction that we couldn't do with a live agent, solving user navigation issues and answering questions. ### 2. Sometimes "easy" means more...:) **Rating:** 4.5/5.0 stars **Reviewed by:** David K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Boei?** I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. If you still prefer to customize it you have CSS mode in Boei. Then helpers (aka. widgets). Oh well over 20+ of them? Just pick as many as you wish customize it in a minute and move on. No need another Intercome or Zendesk for small websites. **What do you dislike about Boei?** I'm missing native integrations, API and webhook. It would be great to have those as we can send data over to other apps. Or at least they could use services from Zappier, Pabbly Connect or Make. This would save us a lot of time. I'm also missing notification when we could send out an email or SMS letting customers know we have been working on their questions, tickets etc. **What problems is Boei solving and how is that benefiting you?** We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed. ### 3. Simple and intuitive communication widget with lots of integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz G. | Ph.D. Candidate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Boei?** An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. **What do you dislike about Boei?** I can't think about real drowbacks. The owner Ruben reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic. **What problems is Boei solving and how is that benefiting you?** I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software ### 4. Lightweight and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ilias A. | SEO Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Boei?** Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! **What do you dislike about Boei?** I honestly don't find any downside for the usage I do. The support is direct and to the point, while its features are improving on a stable basis. **What problems is Boei solving and how is that benefiting you?** It helps immensely to keep a relationship with ordinary visitors to your website that, without a tool like Boei you probably wouldn't be able to. It attracts the users' attention without spoiling the navigation experience, allowing them to communicate directly in any way that serves them. ### 5. Great tool for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Andres S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Boei?** 1. Easy to use 2. Many messaging options 3. Customization 4. Easy to implement and show on virtually any website 5. Reports and analytics 6. Fast to load and don't make my site slow **What do you dislike about Boei?** I haven't found anything to dislike. It does what it claim to do. A lighweight widget to show your messaging platforms on your website and easy to manage and embed. **What problems is Boei solving and how is that benefiting you?** It cover the need to get in touch with my visitors and group several messaging platforms in my website saving space and making it easier to find. This mean a better experience for my users and better communication channels with them ### 6. Great service to simplify contact channels on websites **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Boei?** It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) **What do you dislike about Boei?** I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. **What problems is Boei solving and how is that benefiting you?** Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner. ### 7. Quick and easy chat menu. **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2022 **What do you like best about Boei?** I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. **What do you dislike about Boei?** I wish there was a better UI or more design options. **What problems is Boei solving and how is that benefiting you?** It helps give my customers a convenient way to get in contact with me through multiple options. ### 8. Easy-to-use floating contact button **Rating:** 5.0/5.0 stars **Reviewed by:** Vance W. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Boei?** Ease of deployment, speed and performance, and overall flexibility and functionality. It's hard to find a full-featured contact button without compromising on page speed. **What do you dislike about Boei?** The native form component is quite limited in terms of input fields, so we end up having to use another form solution. It would be good if Boei could add more customisability to the form solution. **What problems is Boei solving and how is that benefiting you?** Implementing a floating contact button quickly without adding much to the page load time, making the team more productive. Because of that, Boei has helped our clients get more warm leads. ### 9. Efficient and lightweight **Rating:** 5.0/5.0 stars **Reviewed by:** Julien V. | Développeur d’e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Boei?** Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) **What do you dislike about Boei?** Not including a built-in chat app, more design customizations could be good **What problems is Boei solving and how is that benefiting you?** Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc) ### 10. Simple and comprehensive tool for communication **Rating:** 4.0/5.0 stars **Reviewed by:** Fahd T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Boei?** The best part is the simplicity of the product and ease of use. **What do you dislike about Boei?** The weak part is the lack of depth for advanced users. **What problems is Boei solving and how is that benefiting you?** Helps capture visitors using different communication channels under one platform. ### 11. BOEI Help **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Boei?** Simple, easy to use and implement with little technical support **What do you dislike about Boei?** Logo deisgns can be improved and some customization of logos of different widgets **What problems is Boei solving and how is that benefiting you?** On multiple sites, users require different feedback channels. This allows simple customization - [View Boei pricing details and edition comparison](https://www.g2.com/products/boei/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+19%3A43%3A45+-0500&secure%5Bsession_id%5D=18712281-de28-49f9-9189-99eae084a678&secure%5Btoken%5D=e6bb22c5a4e96f0364b1ef2dbb42d0557119cf10f50b5d5330883d29cc490188&format=llm_user) ## Boei Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Boei Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,627 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)