AskSpot covers two key areas. It automates customer interactions in sales and after-sales service. In sales, the AI agent fully recommending products tailored to the customer’s needs, ensuring customer satisfaction and helps to increase sales. For customer service enquiries, thanks to its ability to integrate with our company’s systems, AskSpot has reduced the number of contacts with our consultants. As a result, we have a smaller team and lower costs in the contact centre. Furthermore, AskSpot responds quickly to development requirements. We wanted rapid integration with our systems, and that is exactly what they delivered. Review collected by and hosted on G2.com.

They focus on automating customer interactions through the website, chat, and marketplace channels, and they do not offer telephone support. Although we have still managed to deliver good customer experience (CX) in which customers are informed of the contact details for our helpline, this is something we have had to handle on our side. Review collected by and hosted on G2.com.