Very simple to use system for chatting with customers/prospects from our website.

Pre-chat survey, to gather valuable customer data and give relevant support Post-chat survey, to ascertain service quality and satisfaction Reports on post-chat survey fields, to collate and capitalise on insights Automatic keyword detection, to speed up response windows Ready-made answers launched within the chat window, to eliminate manual re-typing Categorised, access-controlled canned responses, to suit each user’s needs Predictive text, to send the most relevant recent response within 3 strokes of the keyboard Recommended chat answers, to reply intuitively and immediately Preset messages, to insert a personalised greeting with a single click

I like how easy and functional is, it is very intuitive to use