# WhosOn Reviews **Vendor:** Parker Software **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.8/5.0 **Total Reviews:** 10 ## About WhosOn WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/ ## WhosOn Reviews ### 1. Who's On Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | Software Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about WhosOn?** Very simple to use system for chatting with customers/prospects from our website. **What do you dislike about WhosOn?** Even if I select the "keep me logged in" tab, the who's on platform logs me out and I have to re-login frequently. **What problems is WhosOn solving and how is that benefiting you?** Answering questions quickly via chat with prospects and customers ### 2. Best Live Chat for your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Sara A. | Team Leader at Enamel I, PaintShop, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about WhosOn?** Pre-chat survey, to gather valuable customer data and give relevant support Post-chat survey, to ascertain service quality and satisfaction Reports on post-chat survey fields, to collate and capitalise on insights Automatic keyword detection, to speed up response windows Ready-made answers launched within the chat window, to eliminate manual re-typing Categorised, access-controlled canned responses, to suit each user’s needs Predictive text, to send the most relevant recent response within 3 strokes of the keyboard Recommended chat answers, to reply intuitively and immediately Preset messages, to insert a personalised greeting with a single click **What do you dislike about WhosOn?** One of the big drawbacks is the lack of customization to make the chat more integrated into the web page, which sometimes makes it less cohesive and more artificial. **What problems is WhosOn solving and how is that benefiting you?** Automatic language detection, to improve the customer journey Live, two-way language translation, to remove communication barriers Support for 60 languages, to open our website to the world ### 3. Whose On Helps Broaden Client Support Avenues **Rating:** 5.0/5.0 stars **Reviewed by:** Frank F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about WhosOn?** Allows our support representatives to effectively multitask by providing chat support while working on other tasks. **What do you dislike about WhosOn?** Limitation on active users that can use the application at one time. May be a licensing issue. **Recommendations to others considering WhosOn:** WhoOn was the first product of its kind that we've implemented and it has so far been a success. **What problems is WhosOn solving and how is that benefiting you?** Real-time client support via WhosOn chat. This allows us to problem solve with clients who are not available to request phone via support, e-mail or other methods. ### 4. Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Montana M. | Administration , Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2019 **What do you like best about WhosOn?** The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers. **What do you dislike about WhosOn?** There’s honestly nothing that I dislike about this. **What problems is WhosOn solving and how is that benefiting you?** Customer questions or concerns, just depending on what they have to ask. ### 5. Ticks all the boxes and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2018 **What do you like best about WhosOn?** Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. **What do you dislike about WhosOn?** Not a reflection on the software but live chat can be a time consuming channel at times when you are small business. **What problems is WhosOn solving and how is that benefiting you?** A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients. ### 6. WhosOn for Client Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2018 **What do you like best about WhosOn?** It's always being updated and seems to be simple for the team to navigate. **What do you dislike about WhosOn?** The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle. **Recommendations to others considering WhosOn:** Straightforward and popular system. **What problems is WhosOn solving and how is that benefiting you?** It allows us to connect with clients, especially when phone lines are busy. ### 7. Great enough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about WhosOn?** I like how easy and functional is, it is very intuitive to use **What do you dislike about WhosOn?** Someimes it gets stuck and i have to wait. It should be more fluent **What problems is WhosOn solving and how is that benefiting you?** Easy comunication ### 8. Sufficient software for chats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about WhosOn?** Straightforward for chatting with people on your website. **What do you dislike about WhosOn?** The support is poor and we have had multiple issues with it locking people out for no reason. **Recommendations to others considering WhosOn:** Look at their latest version and compare to multiple competitors. **What problems is WhosOn solving and how is that benefiting you?** It allows us to communicate with people we otherwise would not get to chat with. ### 9. Real Estate Agent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about WhosOn?** The fast connection, easy to use and install. I'm from a technical background so this was easy for me. **What do you dislike about WhosOn?** This is a great app, not a good fit for my organization. Due to pricing most agents in my company are not willing to move forward with the purchase. **What problems is WhosOn solving and how is that benefiting you?** None at this time. Due to pricing most agents in my company are not willing to move forward with the purchase. ### 10. Not Great. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about WhosOn?** I like that it can be embedded into my company's website. I also like that it provides the customer's account number when a chat request pops up. **What do you dislike about WhosOn?** I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You cannot copy/paste conversations, although you can save them. They do not get automatically archived; you have to manually save them. You cannot pick up a chat request after a certain amount of time. It runs slowly on anything but the best computers. **Recommendations to others considering WhosOn:** This is probably a good program for those who would like to have multiple users able to pick up a chat, like with a help line or something. However, as a direct way for dedicated customers to get ahold of you, it is severely lacking. **What problems is WhosOn solving and how is that benefiting you?** It does allow customers to quickly get questions answered from the website. ## WhosOn Discussions - [What is WhosOn used for?](https://www.g2.com/discussions/what-is-whoson-used-for) - [View WhosOn pricing details and edition comparison](https://www.g2.com/products/whoson/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A38%3A36+-0500&secure%5Bsession_id%5D=ff50a386-f26e-45ce-a850-14ef5bfa6201&secure%5Btoken%5D=1b4fde21860874a84ec0ae4f7075aea2669ad0d00da8c5b766bf439b97b6b723&format=llm_user) ## WhosOn Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top WhosOn Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,657 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,479 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)