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WhosOn

By Parker Software

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3.8 out of 5 stars

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WhosOn Reviews & Product Details

Pricing

Pricing provided by WhosOn.

WhosOn on-premises edition

$46
per month

WhosOn cloud edition

$33
per month

WhosOn Media

WhosOn Demo - Whoson on screen
The WhosOn web summary view
WhosOn Demo - WhosOn in use
A look at the clean chat interface
WhosOn Demo - WhosOn in the office
The "visitor information" view inside WhosOn
WhosOn Demo - WhosOn action shot
The agent chat view
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WhosOn Reviews (10)

Reviews

WhosOn Reviews (10)

3.8
10 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and fast connection of this chat software, highlighting its effectiveness for engaging with customers directly on websites. Many appreciate its intuitive interface, which allows for quick setup and operation. However, a common limitation noted is the lack of customization options, which can affect the integration of the chat feature into existing web designs.
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KC
Software Consultant
Mid-Market (51-1000 emp.)
"Who's On Review"
What do you like best about WhosOn?

Very simple to use system for chatting with customers/prospects from our website. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

Even if I select the "keep me logged in" tab, the who's on platform logs me out and I have to re-login frequently. Review collected by and hosted on G2.com.

Sara A.
SA
Team Leader at Enamel I, PaintShop
Small-Business (50 or fewer emp.)
"Best Live Chat for your customers"
What do you like best about WhosOn?

Pre-chat survey, to gather valuable customer data and give relevant support

Post-chat survey, to ascertain service quality and satisfaction

Reports on post-chat survey fields, to collate and capitalise on insights

Automatic keyword detection, to speed up response windows

Ready-made answers launched within the chat window, to eliminate manual re-typing

Categorised, access-controlled canned responses, to suit each user’s needs

Predictive text, to send the most relevant recent response within 3 strokes of the keyboard

Recommended chat answers, to reply intuitively and immediately

Preset messages, to insert a personalised greeting with a single click Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

One of the big drawbacks is the lack of customization to make the chat more integrated into the web page, which sometimes makes it less cohesive and more artificial. Review collected by and hosted on G2.com.

FF
Mid-Market (51-1000 emp.)
"Whose On Helps Broaden Client Support Avenues"
What do you like best about WhosOn?

Allows our support representatives to effectively multitask by providing chat support while working on other tasks. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

Limitation on active users that can use the application at one time. May be a licensing issue. Review collected by and hosted on G2.com.

MM
Administration
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Customer support"
What do you like best about WhosOn?

The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

There’s honestly nothing that I dislike about this. Review collected by and hosted on G2.com.

Verified User in Internet
CI
Small-Business (50 or fewer emp.)
"Ticks all the boxes and more"
What do you like best about WhosOn?

Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

Not a reflection on the software but live chat can be a time consuming channel at times when you are small business. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Small-Business (50 or fewer emp.)
"WhosOn for Client Support"
What do you like best about WhosOn?

It's always being updated and seems to be simple for the team to navigate. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Enterprise (> 1000 emp.)
"Great enough"
What do you like best about WhosOn?

I like how easy and functional is, it is very intuitive to use Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

Someimes it gets stuck and i have to wait. It should be more fluent Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Sufficient software for chats"
What do you like best about WhosOn?

Straightforward for chatting with people on your website. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

The support is poor and we have had multiple issues with it locking people out for no reason. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Mid-Market (51-1000 emp.)
"Real Estate Agent"
What do you like best about WhosOn?

The fast connection, easy to use and install. I'm from a technical background so this was easy for me. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

This is a great app, not a good fit for my organization. Due to pricing most agents in my company are not willing to move forward with the purchase. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Mid-Market (51-1000 emp.)
"Not Great."
What do you like best about WhosOn?

I like that it can be embedded into my company's website. I also like that it provides the customer's account number when a chat request pops up. Review collected by and hosted on G2.com.

What do you dislike about WhosOn?

I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You cannot copy/paste conversations, although you can save them. They do not get automatically archived; you have to manually save them. You cannot pick up a chat request after a certain amount of time. It runs slowly on anything but the best computers. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by WhosOn.

WhosOn on-premises edition

$46
per month

WhosOn cloud edition

$33
per month
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WhosOn