WhosOn Reviews
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Write a ReviewKevin C
Software Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Very simple to use system for chatting with customers/prospects from our website. Review collected by and hosted on G2.com.
What do you dislike?
Even if I select the "keep me logged in" tab, the who's on platform logs me out and I have to re-login frequently. Review collected by and hosted on G2.com.
Sara A
Team Leader at Enamel I, PaintShop
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Pre-chat survey, to gather valuable customer data and give relevant support
Post-chat survey, to ascertain service quality and satisfaction
Reports on post-chat survey fields, to collate and capitalise on insights
Automatic keyword detection, to speed up response windows
Ready-made answers launched within the chat window, to eliminate manual re-typing
Categorised, access-controlled canned responses, to suit each user’s needs
Predictive text, to send the most relevant recent response within 3 strokes of the keyboard
Recommended chat answers, to reply intuitively and immediately
Preset messages, to insert a personalised greeting with a single click Review collected by and hosted on G2.com.
What do you dislike?
One of the big drawbacks is the lack of customization to make the chat more integrated into the web page, which sometimes makes it less cohesive and more artificial. Review collected by and hosted on G2.com.
Frank F
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Allows our support representatives to effectively multitask by providing chat support while working on other tasks. Review collected by and hosted on G2.com.
What do you dislike?
Limitation on active users that can use the application at one time. May be a licensing issue. Review collected by and hosted on G2.com.
Montana M
Administration
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
CI
Consultant in Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. Review collected by and hosted on G2.com.
What do you dislike?
Not a reflection on the software but live chat can be a time consuming channel at times when you are small business. Review collected by and hosted on G2.com.
AI
Administrator in Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
It's always being updated and seems to be simple for the team to navigate. Review collected by and hosted on G2.com.
What do you dislike?
The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle. Review collected by and hosted on G2.com.
UA
User in Automotive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
UC
User in Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
UR
User in Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
The fast connection, easy to use and install. I'm from a technical background so this was easy for me. Review collected by and hosted on G2.com.
What do you dislike?
This is a great app, not a good fit for my organization. Due to pricing most agents in my company are not willing to move forward with the purchase. Review collected by and hosted on G2.com.
UW
User in Wholesale
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
I like that it can be embedded into my company's website. I also like that it provides the customer's account number when a chat request pops up. Review collected by and hosted on G2.com.
What do you dislike?
I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You cannot copy/paste conversations, although you can save them. They do not get automatically archived; you have to manually save them. You cannot pick up a chat request after a certain amount of time. It runs slowly on anything but the best computers. Review collected by and hosted on G2.com.
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