--- title: GotLiveChat Reviews meta_title: 'GotLiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how GotLiveChat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-05-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # GotLiveChat Reviews **Vendor:** GotLiveChat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About GotLiveChat GotLiveChat offers live chat software and real-time monitoring for webmasters. ## GotLiveChat Reviews ### 1. helped me with my sales **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2023 **What do you like best about GotLiveChat?** The most liked thing about gotlivechat is that they provide various service on increasing sales ,and also offer wide range of support toe commerce , auto motive ,technical , web hosting , web hosting , call hosting &search engine optimisation copanies **What do you dislike about GotLiveChat?** least helpful was they can focus on giving local support to the required customers . the downside of the GotLiveCat was that they could have build there website much more dynamic and effectively , there web site is also not secure by the way , need to purchase SSL certificate . **What problems is GotLiveChat solving and how is that benefiting you?** there are solving majorly on web hosting , web designing ,e commerce , technical & automotive companies . GotLiveChat has been helpful to me in web designing and web hosting . ### 2. Best Live Chat tool available in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Aniket R. | Assistant Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about GotLiveChat?** I appreciate the user-friendly interface of gotLivechat, which simplifies the messaging experience. The product facilitates quick and easy communication, with seamless support for mobile usage and timely notifications, enhancing the overall fluidity of communication. **What do you dislike about GotLiveChat?** Consideration must be given to certain drawbacks, such as limited automation capabilities and customization options. **What problems is GotLiveChat solving and how is that benefiting you?** GotLiveChat directly addresses the challenge of 1. Great boost in sales. 2. effective communication by providing a user-friendly interface 3. Facilitates interaction between us and our customers. ### 3. Very Impresive Features of Got Live Chat. **Rating:** 4.0/5.0 stars **Reviewed by:** Monu C. | Enovte, Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about GotLiveChat?** I like overall this product. it has best integration part. it is best for live chat based customers. it is best for e-commerce industries. It's interface is easy to navigate. Support is also responsive provides a quick solution. It has best customization facilities. **What do you dislike about GotLiveChat?** this product is overall good there is nothing such as dislike. this product has multiple chanels, customization, automation, and data tracking of customers **What problems is GotLiveChat solving and how is that benefiting you?** It is solving seller and buyer problems. those customers are unable to reach the experience center where they are using this features. They are getting products without spending his time in travel or whatever. ### 4. Making Client Connections Better with Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Dhiren G. | Marketing and events manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about GotLiveChat?** It is well designed and user friendly and provides an array of options to address any concerns. It rarely encounters any problems.It is incredibly user friendly. I have no complaints about the software itself except that it can feel a bit impersonal. **What do you dislike about GotLiveChat?** Im not a fan of the pop up window that can be easily overlooked leading to missed interactions with visitors.The tool lacks customization options for defining queries. **What problems is GotLiveChat solving and how is that benefiting you?** GotLiveChat tackles the problem of effective communication head on. With its user interface it enables interaction, between us and our customers. This has resulted in increased sales. ### 5. Go For It **Rating:** 4.5/5.0 stars **Reviewed by:** Servesh K. | Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about GotLiveChat?** GotLiveChat is highly regarded for its ability to engage with users in time which greatly enhances the user experience. Its live chat feature offers assistance encourages interaction and efficiently resolves issues resulting in customer satisfaction and business growth. **What do you dislike about GotLiveChat?** With GotLiveChat there may be technical glitches, a potential shortage of support staff during non peak hours and some delays in response times. **What problems is GotLiveChat solving and how is that benefiting you?** GotLiveChat effectively fullfil the need for customer service and communication, on websites. It enables my company to promptly respond to client inquiries while significantly enhancing the user experience provided by this platform. ### 6. User-friendly with cool chat overview **Rating:** 5.0/5.0 stars **Reviewed by:** Ashfaq A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about GotLiveChat?** *What do you like best about GotLiveChat?The best part about GotLiveChat is, it helps organizations to keep everything intact in one place rather then having a saperate conversation for each query/concern. **What do you dislike about GotLiveChat?** Personally, I have not find any thing that I can say that I dont like, as it has been designed perfectly and user friendly too, however, sometimes users say that they are facing issues toggling between chats. **What problems is GotLiveChat solving and how is that benefiting you?** It helps my ecommerce organization to interact with the visitor through the small pop up on the bottom right, and also helps them to provide live support and resolving their queries. ### 7. Ease to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about GotLiveChat?** it helps to connect with client more efficiently without making calls. Personalized interactions with clients aslo able to viewprevious interaction with client. **What do you dislike about GotLiveChat?** The tool gets hang which creates isue in chatting with client & at end up without resolving the issue. **What problems is GotLiveChat solving and how is that benefiting you?** It benefit agents to use the tool as we are able to resolve the queries of client quickly. Also helps to know the previous chat as well. Helps to take qucik decision & resolve on time. ### 8. Go live chat review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about GotLiveChat?** Its very simple to use & user friendly interface. Connects client **What do you dislike about GotLiveChat?** Golive chat can be more user friendly and provide more options to solve the concern **What problems is GotLiveChat solving and how is that benefiting you?** it helps to divert clients on chat and reduces agents' TAT time. It helps to define particular set of queries. ### 9. golive chat review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about GotLiveChat?** I really like that this has more options that typical chat **What do you dislike about GotLiveChat?** There's some training involved to know how to maneuever **What problems is GotLiveChat solving and how is that benefiting you?** Beining able to communicate with people around corporation ### 10. Easy to use, good for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about GotLiveChat?** GotLiveChat is being implemented here and there throughout our school that we can interact directly with people who have questions, rather than going through long, tedious email threads **What do you dislike about GotLiveChat?** It feels a bit impersonal, but as far as the software itself goes, I have no complaints. **What problems is GotLiveChat solving and how is that benefiting you?** The most beneficial thing is being able to directly and quickly answer questions, and it is easy for the person on the other end to gain your trust because they know you are straight from the company, and not just a computer or automated system ## GotLiveChat Discussions - [What is GotLiveChat used for?](https://www.g2.com/discussions/what-is-gotlivechat-used-for) - [View GotLiveChat pricing details and edition comparison](https://www.g2.com/products/gotlivechat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+05%3A52%3A16+-0500&secure%5Bsession_id%5D=2a0aa604-ec4e-4557-8b4b-a72227794a94&secure%5Btoken%5D=1c81cdeadd17b167629f6febce8d2f7b96396a548e7d6796189849808da26b7f&format=llm_user) ## GotLiveChat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top GotLiveChat Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,475 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)