With Autochat I can create auto chats based on customer interaction such as cart abandonment or product viewed. This allows me to be able to get to the potential buyers at the right time and be able to answer questions which in turn can improve the conversion rate. Review collected by and hosted on G2.com.

I consider that it is insufficient for the purpose of analysis. More granular information regarding performance of agents, customers feedback, along with effectiveness of certain chat triggers toward conversion rates could be interesting. Review collected by and hosted on G2.com.