![Igor D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor D.") ID Igor D. Resident Enterprise (\> 1000 emp.) 5/15/2023 "Robust Chat Platform Delivering Outstanding Results" 5/5 What do you like best about brandy.im? Brandy.im has proven to be an incredibly versatile chat platform, allowing us to integrate a mortgage application bot within our bank's operational structure. This process, while complex due to our rigorous information security requirements, was ultimately successful. We were particularly impressed with Brandy.im's ability to meet all our safety specifications, providing an assurance of our data integrity. What sets Brandy.im apart, however, is the fact that our team can independently manage and develop the chatbot. This independence, despite the vendor's excellent support and technical team, was paramount to us and Brandy.im provided just that. Review collected by and hosted on G2.com. What do you dislike about brandy.im? While there's a lot to appreciate about Brandy.im, it's worth noting that its usage isn't exactly straightforward. The platform has a learning curve which can be challenging for those unfamiliar with such systems. However, we understand that for a tool with the level of sophistication needed to tackle our complex tasks, simplicity might be too much to ask for. Review collected by and hosted on G2.com. What problems is brandy.im solving and how is that benefiting you? Brandy.im has been instrumental in revolutionizing our mortgage application process. We were able to implement a bot that handles mortgage applications, providing a more engaging user experience compared to our previous form-based approach. This new method delivered a 50% higher conversion rate for mortgage applications, a result that exceeded our expectations. Beyond the numbers, the improved and comprehensive user experience provided by the bot is invaluable. This platform has not only given us better results but also enhanced the overall customer journey, which is a significant win for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 12 reviewers think of brandy.im 4.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/brandy-im/reviews)