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Best Knowledge Management Software - Page 18

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

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406 Listings in Knowledge Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—whi

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infor HR Service Delivery Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Document Management
    2
    Ease of Use
    2
    Employee Management
    2
    Helpful
    2
    Cons
    Limited Customization
    2
    Formatting Issues
    1
    Limited Capabilities
    1
    Slow Performance
    1
    Upload Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infor HR Service Delivery features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Infor
    Company Website
    Year Founded
    2002
    HQ Location
    New York
    Twitter
    @Infor
    18,594 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—whi

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Infor HR Service Delivery Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Document Management
2
Ease of Use
2
Employee Management
2
Helpful
2
Cons
Limited Customization
2
Formatting Issues
1
Limited Capabilities
1
Slow Performance
1
Upload Issues
1
Infor HR Service Delivery features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
Infor
Company Website
Year Founded
2002
HQ Location
New York
Twitter
@Infor
18,594 Twitter followers
LinkedIn® Page
www.linkedin.com
22,118 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Among MSP owners and service technicians, ITBoost is the premier IT documentation solution that brings together IT documentation, customer feedback, business intelligence, and more. ITBoost, IT doc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ITBoost features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ITBoost
    HQ Location
    N/A
    Twitter
    @ITBoostInc
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Among MSP owners and service technicians, ITBoost is the premier IT documentation solution that brings together IT documentation, customer feedback, business intelligence, and more. ITBoost, IT doc

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
ITBoost features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
ITBoost
HQ Location
N/A
Twitter
@ITBoostInc
17 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of cre

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kbee features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Horatio
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of cre

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Kbee features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
Horatio
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Knova features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    484 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Knova features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
HQ Location
Austin, TX
Twitter
@ignitetech
484 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KnowledgeIQ - Intuitive next generation knowledge management. Our knowledge management solution inspires success and delivers powerful brand experiences. Imagine your collective knowledge captured i

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • KnowledgeIQ features and usability ratings that predict user satisfaction
    6.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Knosys
    Year Founded
    2015
    HQ Location
    Melbourne, AU
    Twitter
    @knosys
    146 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
    Ownership
    ASX: KNO
Product Description
How are these determined?Information
This description is provided by the seller.

KnowledgeIQ - Intuitive next generation knowledge management. Our knowledge management solution inspires success and delivers powerful brand experiences. Imagine your collective knowledge captured i

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
KnowledgeIQ features and usability ratings that predict user satisfaction
6.7
Q & A
Average: 8.6
Seller Details
Seller
Knosys
Year Founded
2015
HQ Location
Melbourne, AU
Twitter
@knosys
146 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Ownership
ASX: KNO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LearnLode is a cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LearnLode Enterprise features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LearnLode
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LearnLode is a cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
LearnLode Enterprise features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
LearnLode
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Matterial helps you keep and share the valuable knowledge of your organization — in one place.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Matterial features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Matterial
    Year Founded
    1999
    HQ Location
    Mainz, DE
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Matterial helps you keep and share the valuable knowledge of your organization — in one place.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Matterial features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Seller
Matterial
Year Founded
1999
HQ Location
Mainz, DE
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering the manufacturing industry with the tools of the "big guys" - that's our mission. With NC-Vision's codeless enterprise platform for manufacturing you can bring existing monolithic solutions

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NC-Vision features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NC-Vision
    Year Founded
    2019
    HQ Location
    Stuttgart, DE
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering the manufacturing industry with the tools of the "big guys" - that's our mission. With NC-Vision's codeless enterprise platform for manufacturing you can bring existing monolithic solutions

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
NC-Vision features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
NC-Vision
Year Founded
2019
HQ Location
Stuttgart, DE
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPlan Technologies is a digital work instruction and inspection software company that provides a comprehensive work management system for maintainers of heavy assets. OnPlan's system is designed to m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OnPlan Technologies features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Brisbane City, AU
    Twitter
    @onplantech
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPlan Technologies is a digital work instruction and inspection software company that provides a comprehensive work management system for maintainers of heavy assets. OnPlan's system is designed to m

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
OnPlan Technologies features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Year Founded
2017
HQ Location
Brisbane City, AU
Twitter
@onplantech
4 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help our customers build tailor made knowledge management solutions to help them make the most out of what they know

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenFox features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenFox
    Year Founded
    2015
    HQ Location
    Tel Aviv, IL
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help our customers build tailor made knowledge management solutions to help them make the most out of what they know

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
OpenFox features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
OpenFox
Year Founded
2015
HQ Location
Tel Aviv, IL
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PaceKB Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    2
    Customer Support
    1
    Ease of Use
    1
    Task Management
    1
    Time-saving
    1
    Cons
    Limited Reporting
    1
    Limited Sharing
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PaceKB features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PaceKB
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
  • 100% Mid-Market
PaceKB Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
2
Customer Support
1
Ease of Use
1
Task Management
1
Time-saving
1
Cons
Limited Reporting
1
Limited Sharing
1
PaceKB features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
PaceKB
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PHPKB is a professional knowledge base software to create, manage, and share knowledge easily. It helps companies centralize FAQs, guides, and documentation in one place. Customers get quick self-serv

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PHPKB Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Customizability
    1
    Features
    1
    Flexibility
    1
    Helpful
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PHPKB features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PHPKB is a professional knowledge base software to create, manage, and share knowledge easily. It helps companies centralize FAQs, guides, and documentation in one place. Customers get quick self-serv

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
PHPKB Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Customizability
1
Features
1
Flexibility
1
Helpful
1
Cons
This product has not yet received any negative sentiments.
PHPKB features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Processkit does REPEATABLE PROCESSES using the BEST approach in the industry. It will handle projects, but it SHINES on repeat... - Design Repeatable Checklist Processes - Manage all these Processes

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ProcessKit features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Orange, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Processkit does REPEATABLE PROCESSES using the BEST approach in the industry. It will handle projects, but it SHINES on repeat... - Design Repeatable Checklist Processes - Manage all these Processes

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
ProcessKit features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Year Founded
2018
HQ Location
Orange, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Prometheus Platform provides asset-intensive companies with an easy-to-use, fully interconnected enterprise asset management system that integrates with leading ERP, CMMS, and EAM providers, like

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Prometheus Platform features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Raleigh, North Carolina
    LinkedIn® Page
    www.linkedin.com
    483 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Prometheus Platform provides asset-intensive companies with an easy-to-use, fully interconnected enterprise asset management system that integrates with leading ERP, CMMS, and EAM providers, like

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 25% Enterprise
Prometheus Platform features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Year Founded
1998
HQ Location
Raleigh, North Carolina
LinkedIn® Page
www.linkedin.com
483 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quandora provides teams with a platform to ask questions, learn, and share knowledge.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Quandora features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Quandora
    Year Founded
    2013
    HQ Location
    Brooklyn, US
    Twitter
    @quandoraQA
    219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quandora provides teams with a platform to ask questions, learn, and share knowledge.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Quandora features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Quandora
Year Founded
2013
HQ Location
Brooklyn, US
Twitter
@quandoraQA
219 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®