DigitalGenius Pricing Overview

Enterprise

DigitalGenius provides a proven, scalable customer service automation platform for businesses, with the ability to add value-based, end-to-end automations of repetitive and expensive tickets on top of the base platform.

DigitalGenius has 1 pricing edition.

Pricing information for DigitalGenius is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase DigitalGenius must be conducted with the seller.

*Also subject to a 1-time implementation fee of $2,500

Pricing information was last updated on October 09, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Perceived Cost

$$$$$

Top-Rated Alternatives

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DigitalGenius Alternatives Pricing

The following is a quick overview of editions offered by other AI Agents For Business Operations

Fin by Intercom Fin with your current helpdesk	$0.991 Resolution	Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox Show More
Gorgias Starter	$10.00	Includes 50 tickets/mo, +$0.40 for each extra ticket Unlimited users Facebook & Instagram integrations Live chat & chat campaigns Macros and rules Add up to 150 integrations Satisfaction survey Voice & SMS (1 number) Self onboarding Shopify integration BigCommerce integration Show More
Zendesk for Customer Service - AC Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history

Various alternatives pricing & plans

Pricing information for the above various DigitalGenius alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

DigitalGenius Pricing Reviews

(2)

Verified User in Food Production

Mid-Market (51-1000 emp.)

7/21/2025

"Customers expect immediate support, and with Digital Genius, we can provide it."

5/5

What do you like best about DigitalGenius?

This is a highly efficient tool that offers responses with a human touch, despite being powered by AI. During the first week of its introduction, it successfully managed 60% of the inbound chats through the member portal, exceeding all expectations.

The support team at Digital Genius is exceptional. They are always available to answer questions and respond quickly to resolve any issues that arise. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Nothing, the team always do an excellent job. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

8/4/2025

"Highly adaptable solution with excellent support"

4.5/5

What do you like best about DigitalGenius?

The system is highly customizable and can be tailored very specifically to our brand and customer needs. This flexibility has been a major advantage in our setup. We also really appreciate the collaboration with Lizzie – she's quick to respond, understands our challenges, and always provides thoughtful, solution-oriented support. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

The chat response time could be improved. In some cases, the platform feels noticeably slow, which can disrupt the workflow in a live environment. Review collected by and hosted on G2.com.