G2

Daniel V.

IT Manager

Mid-Market (51-1000 emp.)

12/18/2025

"Effortless On-Call Management with Opsgenie Integration"

4/5

What do you like best about Opsgenie?

Opsgenie (name is changing to Operations inside of Atlassian) is a great feature inside of the Atlassian JSM suite to help manage our rotating on-call. It is easy to use, every week we can use it to provide off-hours customer support. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

There was a bit of a learning curve as Atlassian changed/moves some items around as part of the new integration further embedded in Jira Service Management. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

Our teams can leverage the capabilities of Opsgenie to always know who is on call, which gives leadership clear visibility and allows for simple adjustments to the rotation when needed. This has been beneficial for our business, as it ensures we are always aware of who is responsible and that alerts are directed appropriately. Review collected by and hosted on G2.com.