I like that AlertOps allows for very granular filtering, letting us set individual timings or tailor alerts to differing groups. Nesting groups within other groups is a huge benefit as it enables easy escalation to Tier 3 techs if needed. I also find it super helpful that alerts automatically resolve or stop alerting if the ticket status changes, which streamlines the process. The integration with our PSA, AutoTask, is seamless and very useful. The initial setup was smooth, and the onboarding technician ensured everything functioned as we expected with follow-ups for adjustments. We switched from using three different tools to AlertOps because it consolidates all needed functions into a single service, which impressed our c-suite. Review collected by and hosted on G2.com.

Occasionally you can get lost in the AlertOps filters viewing active or resolved alerts and it does not always seem the most intuitive. People that are not SMEs struggle without a bit of guidance. AlertOps takes a bit of time to get comfortable poking around in the solution and especially making changes. Review collected by and hosted on G2.com.