G2

Atri M.

Technical Support Specialist III

Mid-Market (51-1000 emp.)

10/3/2026

"Reliable Alerting and Clear Incident Escalations That Keep Teams Responsive"

5/5

What do you like best about PagerDuty?

What I like best about PagerDuty is how effectively it helps teams stay on top of incidents and respond quickly when something requires attention. The alerting and notification system is reliable, and the ability to clearly organize incidents, priorities, and escalations makes it much easier to manage issues without losing track of important events.

I also appreciate the overall user experience. The platform provides good visibility into incidents and helps teams collaborate during critical situations, which can significantly reduce response time and improve operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

One area that could be improved is the learning curve for new users. PagerDuty offers a lot of features and configuration options, but it can take some time to understand the different settings, escalation policies, and workflows. The interface can also feel a little overwhelming initially, especially for users who are new to incident management platforms.

A more intuitive setup experience and clearer guidance for first-time users would make the platform easier to adopt. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

PagerDuty helps solve the challenge of managing critical incidents and ensuring that the right people are notified at the right time. It provides a centralized way to receive, prioritize, and track alerts, while escalation workflows help ensure that incidents don’t get overlooked.

For me, this improves visibility and response time during critical situations. It also reduces the need to manually monitor multiple sources for alerts and makes it easier for teams to collaborate, stay accountable, and resolve issues efficiently. Review collected by and hosted on G2.com.