Best Help Desk Software - Page 9

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 616

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,000+ Authentic Reviews
  • 616+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

osTicket

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Average Rating: 4.4/5.0

Total Reviews: 45

How Do G2 Users Rate osTicket?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind osTicket?

  • Seller: osTicket
  • Year Founded: 2015
  • HQ Location: Roma, Italy
  • Twitter: @osTicket
    3,981 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 60% Small, 33% Medium

What Are Recent G2 Reviews of osTicket?

What Are G2 Users Discussing About osTicket?

Deskero

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

Average Rating: 4.3/5.0

Total Reviews: 60

How Do G2 Users Rate Deskero?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Deskero?

  • Seller: Nabra ltd
  • Year Founded: 2012
  • HQ Location: London, United Kingdom
  • Twitter: @deskerocare
    3,571 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 27% Medium

What Are Recent G2 Reviews of Deskero?

What Are G2 Users Discussing About Deskero?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,366

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

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Charla

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate Charla?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Charla?

  • Seller: Charla
  • Year Founded: 2021
  • HQ Location: Wyoming, United States
  • Twitter: @getcharla
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About Charla?

AI-generated summary from verified user reviews

Pros
  • Users love the rapid feature development of Charla, enhancing customer support and saving significant time.
  • Users commend Charla for its timely and effective customer support, significantly enhancing their customer service experience.
  • Users value the consistent improvements of Charla, noting its effective support and seamless integration for efficient workflows.
  • Users love Charla's automation features that streamline customer support, saving time and enhancing service around the clock.
  • Users value the ease of use of Charla, making setup and daily operations effortless and efficient.
Cons
  • Users find the interface issues frustrating, noting outdated design and inconsistent functionality across platforms.
  • Users experience some chatbot issues including outdated design and inconsistent application updates affecting usability.
  • Users find the admin interface design confusing, but support is actively addressing the issue.
  • Users note some organizational issues with Charla, affecting the overall experience but hope for future improvements.
  • Users note some update issues with Charla, including outdated design and lack of regular mobile app updates.

What Are Recent G2 Reviews of Charla?

Locobuzz

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

Average Rating: 4.3/5.0

Total Reviews: 122

How Do G2 Users Rate Locobuzz?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Locobuzz?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 38% Small, 37% Medium

What Do G2 Reviewers Say About Locobuzz?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Locobuzz, highlighting its user-friendly CRM and supportive team members.
  • Users appreciate the helpful support team of Locobuzz, enhancing their experience with user-friendly CRM and features.
  • Users value the AI-enabled features and dashboarding capabilities of Locobuzz for enhanced social media monitoring and reporting.
  • Users value the efficiency of Locobuzz, appreciating its user-friendly navigation and streamlined workflow automation.
  • Users commend Locobuzz for its responsive customer support, ensuring timely assistance and effective issue resolution.
Cons
  • Users report slow loading, affecting performance and causing frustration with login issues and ticket handling.
  • Users feel that improvements are needed for the dashboard and AI features to enhance overall functionality and customization.
  • Users point out limited features in Locobuzz, citing insufficient reporting depth and issues with messaging and ticketing.
  • Users face frequent login issues, including auto logout and delays, which detract from their experience with Locobuzz.
  • Users report performance issues like lagging and slow response times, affecting the overall experience with Locobuzz.

What Are Recent G2 Reviews of Locobuzz?

What Are G2 Users Discussing About Locobuzz?

ClickDesk

Live chat and online engagement.

Average Rating: 3.8/5.0

Total Reviews: 48

How Do G2 Users Rate ClickDesk?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ClickDesk?

  • Seller: ClickDesk
  • Year Founded: 2011
  • HQ Location: Hyderbrad, India
  • Twitter: @ClickDesk
    1,702 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of ClickDesk?

What Are G2 Users Discussing About ClickDesk?

WorkHub Tasks

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care.

Average Rating: 5.0/5.0

Total Reviews: 28

How Do G2 Users Rate WorkHub Tasks?

  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.5/10 (Category avg: 8.5/10)
  • Customer Portal: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind WorkHub Tasks?

  • Seller: WorkHub
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®
  • Ownership: Ali Shaheen

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Medium, 43% Small

What Are Recent G2 Reviews of WorkHub Tasks?

Insightly Service

Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insightly Service?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.5/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Insightly Service?

  • Seller: Unbounce
  • Year Founded: 2009
  • HQ Location: Vancouver
  • Twitter: @unbounce
    72,651 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    124 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Insightly Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Insightly Service exceptional, making customer relationship management effortless and efficient.
  • Users find Insightly Service to be easy to use with a wide range of features for effective customer relationship management.
Cons
  • Users experience time delays when managing large datasets, which can disrupt their workflow in Insightly Service.

What Are Recent G2 Reviews of Insightly Service?

SupportBee

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms.

Average Rating: 4.0/5.0

Total Reviews: 17

How Do G2 Users Rate SupportBee?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind SupportBee?

  • Seller: SupportBee
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Covina, US
  • Twitter: @supportbee
    649 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 28% Medium

What Are Recent G2 Reviews of SupportBee?

Incident IQ

Incident IQ is a unified operations platform purpose-built for K-12 schools and districts. It connects IT, facilities, and administrative workflows in one place, giving district teams centralized communication, deep visibility into assets and operations, and the flexibility to scale as their needs grow. The iiQ platform includes Ticketing, Assets, Facilities, Events, Resources, and HR Service Delivery. More than 2,250 districts and 240 independent schools rely on it, and districts have seen a 24% lower device-loss rate in their first year. Built by former educators and K-12 IT leaders, the platform helps districts spend less time managing operations and more time supporting student learning.

Average Rating: 4.6/5.0

Total Reviews: 218

How Do G2 Users Rate Incident IQ?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Incident IQ?

  • Seller: Incident IQ
  • Year Founded: 2016
  • HQ Location: Atlanta, Georgia
  • Twitter: @IncidentIQ
    405 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technology Specialist
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 59% Medium, 39% Large

What Are Recent G2 Reviews of Incident IQ?

What Are G2 Users Discussing About Incident IQ?

Bitrix24

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Average Rating: 4.1/5.0

Total Reviews: 578

How Do G2 Users Rate Bitrix24?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Workflow: 7.0/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 5.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Bitrix24?

  • Seller: Bitrix24
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Alexandria, Virginia
  • LinkedIn® Page: www.linkedin.com
    269 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Project Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 56% Small, 34% Medium

What Do G2 Reviewers Say About Bitrix24?

AI-generated summary from verified user reviews

Pros
  • Users find Bitrix24 to be easy to use, effectively streamlining business processes and enhancing customer experience.
  • Users appreciate the team collaboration tools in Bitrix24, enhancing communication and streamlining business processes effortlessly.
  • Users admire the integrated task management of Bitrix24, enhancing collaboration and efficiency across teams.
  • Users appreciate the integration of essential tools in Bitrix24, boosting efficiency and collaboration across teams.
  • Users appreciate the flexibility and versatility of Bitrix24, enjoying its comprehensive features for business management.
Cons
  • Users find the learning curve steep, requiring time and training to fully utilize Bitrix24's extensive features.
  • Users express concern over missing features in Bitrix24, feeling that promised functionalities have been removed or altered.
  • Users express frustration over limited features in Bitrix24, feeling promised functionalities have been removed or restricted.
  • Users express concern over lacking features, with notable omissions affecting value as compared to initial promises.
  • Users report performance issues with Bitrix24, experiencing lag and slowdowns, especially during complex workflows.

What Are Recent G2 Reviews of Bitrix24?

What Are G2 Users Discussing About Bitrix24?

Apptivo

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle:

Marketing - Create targeted lists of contacts, build & deliver email campaigns, and track analytics.
Sales - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting.
Help Desk - A powerful ticketing system with email integration, web portal, and time tracking.
Project Management - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent.
Field Service - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing.
Quoting & Billing - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities.
Order Management - Turn quotes into orders, track inventory & shipments, and bill the customer for your product.
Procurement & Supply Chain - Manage your vendors, track purchase orders & invoicing, and manage inventory.

Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: Affordability, Flexibility, and Capability. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.

Average Rating: 4.4/5.0

Total Reviews: 219

How Do G2 Users Rate Apptivo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Apptivo?

  • Seller: Apptivo
  • Year Founded: 2009
  • HQ Location: Fremont, California
  • Twitter: @Apptivo
    5,946 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    225 employees on LinkedIn®
  • Phone: +1 (855) 345-2777

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 81% Small, 14% Medium

What Do G2 Reviewers Say About Apptivo?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and personalized customer support offered by Apptivo, enhancing their overall experience with the tool.
  • Users value the exceptional IT support from Apptivo, noting quick responses and effective problem-solving.
  • Users appreciate the ease of use of Apptivo, highlighting its user-friendly design and intuitive navigation.
  • Users value the easy customization options in Apptivo, enhancing their ability to tailor the application to their needs.
  • Users value the high customizability of Apptivo, enabling personalized solutions that fit their business needs easily.
Cons
  • Users find the learning curve steep, requiring time to master features and navigate module differences effectively.
  • Users find the missing features in Apptivo's mobile app hinder its functionality compared to the desktop version.
  • Users highlight the limited features of Apptivo, particularly in the mobile app compared to the desktop version.
  • Users face integration issues with Apptivo, leading to confusion and complications in their workflow processes.
  • Users find that improvement is needed in deduplication, documentation, and integration consistency across Apptivo modules.

What Are Recent G2 Reviews of Apptivo?

What Are G2 Users Discussing About Apptivo?

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success.

Average Rating: 4.4/5.0

Total Reviews: 28

How Do G2 Users Rate Dynamics 365 Customer Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Dynamics 365 Customer Service?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Dynamics 365 Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation capabilities in Dynamics 365 Customer Service for efficient case management and support.
  • Users value the ease of use in Dynamics 365 Customer Service, simplifying case tracking and workflow management.
  • Users benefit from the efficiency of Dynamics 365 Customer Service, which streamlines case management and enhances support delivery.
  • Users find the metric charts highly helpful for tracking cases and managing workflows effectively in customer support.
  • Users value the seamless integrations of Dynamics 365 Customer Service, enhancing workflow across various platforms for efficiency.
Cons
  • Users face limited customization options in Dynamics 365, affecting workflow efficiency and overall visibility in operations.
  • Users face limited functionality in Dynamics 365 Customer Service, affecting usability and overall efficiency during operations.
  • Users find the navigation to be not intuitive, causing frustration and difficulty in using the software effectively.
  • Users face a difficult setup with Dynamics 365 Customer Service, struggling with complicated configurations and integrations.
  • Users experience inefficiency due to sluggish lookup fields and excessive memory usage, hindering overall performance.

What Are Recent G2 Reviews of Dynamics 365 Customer Service?

What Are G2 Users Discussing About Dynamics 365 Customer Service?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

AzureDesk

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate AzureDesk?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind AzureDesk?

  • Seller: IntegrateCloud
  • Year Founded: 2013
  • HQ Location: Mount Laurel, NJ
  • Twitter: @integratecloud_
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 36% Small

What Do G2 Reviewers Say About AzureDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AzureDesk, making ticket management and support workflows straightforward and efficient.
  • Users appreciate the centralized management in AzureDesk, enhancing organization and speeding up issue resolution for improved service.
  • Users appreciate the tracking ease of AzureDesk, allowing for organized management of client issues and efficient collaboration.
  • Users value the responsive customer support of AzureDesk, enhancing their ticket management and overall experience.
  • Users value the easy setup of AzureDesk, finding it a helpful tool for managing tickets efficiently.
Cons
  • Users find the interface issues of AzureDesk can slow down ticket management and hinder quick responses.
  • Users find AzureDesk's customization options limited, particularly in workflow and reporting functionalities.
  • Users find AzureDesk to have limited features, which may not suffice for larger teams and their needs.
  • Users find the interface not intuitive, causing delays and extra steps when managing multiple tickets simultaneously.
  • Users find AzureDesk offers poor performance for larger teams due to its basic features and limited mobile support.

What Are Recent G2 Reviews of AzureDesk?

What Are G2 Users Discussing About AzureDesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026