G2

Sheher B.

Human Resources Executive

Mid-Market (51-1000 emp.)

3/17/2023

"Streamline Your Customer Inquiries with this Platform!"

5/5

What do you like best about WorkHub Tasks?

One of the best things about this platform is that it allows us to address all customer queries in one place. The user interface is also very intuitive, making it easy for any coworker in our organization to access and work on inquiries. The history feature is also a great feature that allows us to keep track of past conversations and resolve issues more efficiently. Review collected by and hosted on G2.com.

What do you dislike about WorkHub Tasks?

Occasionally, we experience delays in receiving emails in our agent's mailbox. This can be problematic, as it may cause agents to miss tickets or respond to them later than they should. We believe that improving this functionality could help agents take tickets on time, and we recommend exploring ways to speed up the process. Review collected by and hosted on G2.com.

What problems is WorkHub Tasks solving and how is that benefiting you?

Before using this platform, we used a Gmail box to respond to client inquiries. However, since implementing this platform, we can easily see each ticket by number and which agent is working on it, allowing us to avoid missing emails or losing track of requests. We appreciate that all the email conversations related to a ticket are also consolidated in one place, making it easier for us to provide better customer support. Review collected by and hosted on G2.com.