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Incident IQ

Incident IQ

4.6 out of 5 stars

5 star

75%

4 star

22%

3 star

2 star

1 star

220 reviews

3 profiles
6 categories

Average star rating

4.6

Serving customers since

2016

Help Desk

HR Service Delivery

IT Asset Management

Other Education

School Management

Service Desk

Profile Filters

All Products & Services

Product

Incident IQ

220 reviews

Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

Product

iiQ Facilities

0 reviews

Facilities management built for a new K-12. Modern K-12 facilities begin with modern facilities and maintenance management. With iiQ Facilities, maintenance staff are better equipped with powerful tools to create, organize and work maintenance requests more effectively than ever.

Product

iiQ Resources

0 reviews

Instructional materials management simplified. iiQ Resources offers unmatched flexibility to manage the diverse range of instructional materials in your district.

Profile Name

Incident IQ

iiQ Facilities

iiQ Resources

Star Rating

167

Incident IQ Reviews

Review Filters

Profile Name

Incident IQ

iiQ Facilities

iiQ Resources

Star Rating

167

Angelene S.

03/25/2026

Validated Reviewer

Review source: Organic

User-Friendly Helpdesk for Classroom Tech Management

|Incident IQ

I use Incident IQ for helpdesk and classroom management of devices. It helps me communicate with staff and teachers about their equipment and devices, so we can keep their technology working and up to date. I like that it is very detailed and user-friendly, and that both staff and parents can create tickets. It allows users to input details like student info and what device they are using to better assist them and solve their issue.

Rick P.

03/09/2026

Validated Reviewer

Review source: G2 invite

Intuitive Interface, Flawed Search Functionality

|Incident IQ

I like the intuitive interface of Incident IQ for technicians and the ability to clearly track who on the team has done what. It allows us to reassign the ticket to different people on our IT team as needed, including relevant details like who needs help and where they are located.

Jairo R.

02/14/2024

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Very effective and user friendly ticketing system

|Incident IQ

The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know.

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About

Contact

HQ Location:

Atlanta, Georgia

Social

@IncidentIQ

What is Incident IQ?

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.