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Incident IQ

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219 reviews
  • 3 profiles
  • 6 categories
Average star rating
4.6
Serving customers since
2016

Profile Name

Star Rating

166
49
4
0
0

Incident IQ Reviews

Review Filters
Profile Name
Star Rating
166
49
4
0
0
Rick P.
RP
Rick P.
03/09/2026
Validated Reviewer
Review source: G2 invite

Intuitive Interface, Flawed Search Functionality

I like the intuitive interface of Incident IQ for technicians and the ability to clearly track who on the team has done what. It allows us to reassign the ticket to different people on our IT team as needed, including relevant details like who needs help and where they are located.
Jairo R.
JR
Jairo R.
02/14/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very effective and user friendly ticketing system

The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know.
Sandra A.
SA
Sandra A.
02/06/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Incident IQ has many features and is easily accessible.

What is most helpful are the numerous options and helpful tips. There are also trending articles that can be read. My courses and classes are also at my fingertips.

About

Contact

HQ Location:
Atlanta, Georgia

Social

@IncidentIQ

What is Incident IQ?

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.

Details

Year Founded
2016