G2

Angelene S.

Mid-Market (51-1000 emp.)

3/25/2026

"User-Friendly Helpdesk for Classroom Tech Management"

4.5/5

What do you like best about Incident IQ?

I use Incident IQ for helpdesk and classroom management of devices. It helps me communicate with staff and teachers about their equipment and devices, so we can keep their technology working and up to date. I like that it is very detailed and user-friendly, and that both staff and parents can create tickets. It allows users to input details like student info and what device they are using to better assist them and solve their issue. Review collected by and hosted on G2.com.

What do you dislike about Incident IQ?

The amount of buttons users can personalize on the menu when tickets are created are only limited to 5 and I would like to be able to adjust that. It took weeks and our whole team had to move a lot of data. It took a lot of back and forth questions and time to adjust. Review collected by and hosted on G2.com.

What problems is Incident IQ solving and how is that benefiting you?

I use Incident IQ for helpdesk and classroom management, improving communication about equipment and keeping technology up to date. It allows students, staff, and parents to create detailed tickets for device issues, making it user-friendly and interactive compared to our previous system. Review collected by and hosted on G2.com.