Osticket is very easy to use, you can use the search parameter to filter out the tickets and also the best part is that you can assign the tickets to a different team or agent. One more aspect I like is the task creating and tracking l, this is very helpful to create and assign tasks internally. Review collected by and hosted on G2.com.

Overall I have nothing to dislike about this, however sometimes the search function might get delayed depending on the number of tickets that are in the pool Review collected by and hosted on G2.com.