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Best Help Desk Software - Page 6

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service

Common Use Cases for Help Desk Software

Help desk software is commonly used to:

  • Manage incoming customer inquiries across email, phone, social media, and portals
  • Track ticket status and prioritize issues for support teams
  • Provide customers with self-service options through knowledge bases or portals
  • Monitor agent performance and customer service metrics
  • Centralize multi-channel communication for faster resolution

How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More
Show Less

Featured Help Desk Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Gladly
Gladly
Easiest to Use:
Gladly
Gladly
Top Trending:
Zendesk for Customer Service
Zendesk for Customer Service
Show LessShow More
Highest Performer:
Gladly
Gladly
Easiest to Use:
Gladly
Gladly
Top Trending:
Zendesk for Customer Service
Zendesk for Customer Service

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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487 Listings in Help Desk Available
  • Sort By:
    G2 Score
Desk360
(55)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desk360 features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Workflow
    Average: 8.7
    7.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teknasyon
    Year Founded
    2013
    HQ Location
    İstanbul, Maslak
    Twitter
    @TeknasyonTech
    7,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
Desk360 features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.0
Workflow
Average: 8.7
7.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Teknasyon
Year Founded
2013
HQ Location
İstanbul, Maslak
Twitter
@TeknasyonTech
7,316 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
GrooveHQ
(194)4.6 out of 5
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GrooveHQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Helpful
    7
    Ease of Use
    6
    Email Management
    6
    Visibility
    4
    Cons
    Email Communication Issues
    3
    Missing Features
    3
    Chat Functionality Issues
    2
    Comment Issues
    2
    Contact Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GrooveHQ features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrooveHQ
    Year Founded
    2011
    HQ Location
    Newport, RI
    Twitter
    @Groove
    6,701 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 22% Mid-Market
GrooveHQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Helpful
7
Ease of Use
6
Email Management
6
Visibility
4
Cons
Email Communication Issues
3
Missing Features
3
Chat Functionality Issues
2
Comment Issues
2
Contact Management
1
View All Pros and Cons
GrooveHQ features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
GrooveHQ
Year Founded
2011
HQ Location
Newport, RI
Twitter
@Groove
6,701 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
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ThriveDesk
(38)4.8 out of 5
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 105% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ThriveDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Customer Support
    10
    Ease of Use
    10
    User Interface
    10
    Intuitive
    9
    Cons
    Limited Customization
    6
    Dashboard Issues
    4
    Poor Reporting
    3
    Integration Issues
    2
    Lack of Integrations
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ThriveDesk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ThriveDesk
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 105% Small-Business
  • 21% Mid-Market
ThriveDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Customer Support
10
Ease of Use
10
User Interface
10
Intuitive
9
Cons
Limited Customization
6
Dashboard Issues
4
Poor Reporting
3
Integration Issues
2
Lack of Integrations
2
View All Pros and Cons
ThriveDesk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ThriveDesk
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
239 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Wolken Service Desk
(15)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently mana

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wolken Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wolken Software
    Company Website
    Year Founded
    2011
    HQ Location
    Cupertino, USA
    Twitter
    @wolkensoftware
    212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    210 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently mana

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 27% Small-Business
Wolken Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Wolken Software
Company Website
Year Founded
2011
HQ Location
Cupertino, USA
Twitter
@wolkensoftware
212 Twitter followers
LinkedIn® Page
www.linkedin.com
210 employees on LinkedIn®
ConnectWise PSA
(515)3.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
    • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
    • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Integration
    20
    Feature Richness
    15
    Integrations
    15
    Customer Support
    13
    Cons
    Learning Curve
    24
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    13
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
  • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
  • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Integration
20
Feature Richness
15
Integrations
15
Customer Support
13
Cons
Learning Curve
24
Poor Customer Support
16
Complex Usability
15
Missing Features
13
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,943 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Phone
800-671-6898
Teamwork Desk
(58)4.3 out of 5
Entry Level Price:$8.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teamwork Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Efficiency
    1
    Features
    1
    Management Centralization
    1
    Cons
    Learning Curve
    1
    Steep Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teamwork Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Workflow
    Average: 8.7
    7.4
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teamwork
    Year Founded
    2007
    HQ Location
    Cork
    Twitter
    @teamwork
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    544 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Teamwork Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Efficiency
1
Features
1
Management Centralization
1
Cons
Learning Curve
1
Steep Learning Curve
1
View All Pros and Cons
Teamwork Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
7.4
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
Teamwork
Year Founded
2007
HQ Location
Cork
Twitter
@teamwork
1 Twitter followers
LinkedIn® Page
www.linkedin.com
544 employees on LinkedIn®
Spotler CRM
(146)4.4 out of 5
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spotler CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Automation
    1
    Automation Features
    1
    Customer Support
    1
    Customizability
    1
    Cons
    Cluttered Interface
    1
    High Complexity
    1
    Inadequate Filtering
    1
    Integration Issues
    1
    Lack of Guidance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spotler CRM features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spotler Group
    Year Founded
    2001
    HQ Location
    Rotterdam, NL
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
Spotler CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Automation
1
Automation Features
1
Customer Support
1
Customizability
1
Cons
Cluttered Interface
1
High Complexity
1
Inadequate Filtering
1
Integration Issues
1
Lack of Guidance
1
View All Pros and Cons
Spotler CRM features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Spotler Group
Year Founded
2001
HQ Location
Rotterdam, NL
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
Deskpro
(93)4.2 out of 5
DealsSpecial offer!
30% Off: $42 per agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 47% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deskpro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Helpful
    14
    Customer Support
    13
    Features
    12
    Customizability
    11
    Cons
    Ticketing Issues
    7
    Complexity
    5
    Limited Features
    5
    Ticket Management
    5
    Email Communication Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskpro features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deskpro
    Company Website
    Year Founded
    2002
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 47% Small-Business
  • 43% Mid-Market
Deskpro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Helpful
14
Customer Support
13
Features
12
Customizability
11
Cons
Ticketing Issues
7
Complexity
5
Limited Features
5
Ticket Management
5
Email Communication Issues
4
View All Pros and Cons
Deskpro features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Deskpro
Company Website
Year Founded
2002
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
Keeping
(66)4.5 out of 5
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Higher Education
    • Retail
    Market Segment
    • 82% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keeping Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Ease of Use
    2
    Easy Access
    2
    Simple
    2
    Team Collaboration
    2
    Cons
    Complex Administration
    1
    Difficult Learning
    1
    Learning Curve
    1
    Limited Customization
    1
    Search Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Workflow
    Average: 8.7
    7.1
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Higher Education
  • Retail
Market Segment
  • 82% Small-Business
  • 18% Mid-Market
Keeping Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Ease of Use
2
Easy Access
2
Simple
2
Team Collaboration
2
Cons
Complex Administration
1
Difficult Learning
1
Learning Curve
1
Limited Customization
1
Search Difficulty
1
View All Pros and Cons
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.4
Workflow
Average: 8.7
7.1
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
182 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
N-able MSP Manager
(32)3.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able MSP Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Ease of Use
    2
    Easy Access
    2
    Setup Ease
    2
    Automated Responses
    1
    Cons
    Limited Customization
    2
    Inadequate Reporting
    1
    Limited Functionality
    1
    Missing Features
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able MSP Manager features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Workflow
    Average: 8.7
    6.2
    Customization
    Average: 8.4
    7.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    15,904 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,224 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
N-able MSP Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Ease of Use
2
Easy Access
2
Setup Ease
2
Automated Responses
1
Cons
Limited Customization
2
Inadequate Reporting
1
Limited Functionality
1
Missing Features
1
Update Issues
1
View All Pros and Cons
N-able MSP Manager features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
7.0
Workflow
Average: 8.7
6.2
Customization
Average: 8.4
7.3
Customer Portal
Average: 8.6
Seller Details
Seller
N-able
HQ Location
Morrisville, North Carolina
Twitter
@Nable
15,904 Twitter followers
LinkedIn® Page
www.linkedin.com
2,224 employees on LinkedIn®
Ownership
NYSE: NABL
UserEcho
(22)4.2 out of 5
Entry Level Price:0 1 support agent
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserEcho Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Chat Features
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserEcho features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    7.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserEcho
    Year Founded
    2012
    HQ Location
    Arlington Heights, IL
    Twitter
    @userecho
    398 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Users
No information available
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
UserEcho Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Chat Features
1
Customer Support
1
Customizability
1
Customization
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
UserEcho features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
UserEcho
Year Founded
2012
HQ Location
Arlington Heights, IL
Twitter
@userecho
398 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
OvationCXM
(11)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with be

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OvationCXM features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OvationCXM
    Year Founded
    2014
    HQ Location
    Tiburon, CA
    Twitter
    @ovationcxm
    2,217 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with be

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 36% Enterprise
OvationCXM features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
OvationCXM
Year Founded
2014
HQ Location
Tiburon, CA
Twitter
@ovationcxm
2,217 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
Watermelon
(98)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

    Users
    No information available
    Industries
    • Retail
    • Education Management
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Watermelon AI is a platform that provides an AI chatbot for handling customer queries and reducing workload.
    • Reviewers like the platform's ease of use, the variety of training options for the AI agent, the efficient customer support, and the ability to reduce standard customer questions, thus saving time and resources.
    • Reviewers mentioned that setting up the chatbot requires time and knowledge, the bot occasionally provides inaccurate answers or does not respond, and manual updates of URLs used in the chatbot are needed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    25
    Customer Support
    20
    Ease of Use
    17
    AI Technology
    15
    Artificial Intelligence
    12
    Cons
    Inadequate AI Features
    5
    AI Limitations
    4
    Learning Curve
    4
    Limited Features
    4
    Missing Features
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,003 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    82 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

Users
No information available
Industries
  • Retail
  • Education Management
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Watermelon AI is a platform that provides an AI chatbot for handling customer queries and reducing workload.
  • Reviewers like the platform's ease of use, the variety of training options for the AI agent, the efficient customer support, and the ability to reduce standard customer questions, thus saving time and resources.
  • Reviewers mentioned that setting up the chatbot requires time and knowledge, the bot occasionally provides inaccurate answers or does not respond, and manual updates of URLs used in the chatbot are needed.
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
25
Customer Support
20
Ease of Use
17
AI Technology
15
Artificial Intelligence
12
Cons
Inadequate AI Features
5
AI Limitations
4
Learning Curve
4
Limited Features
4
Missing Features
4
View All Pros and Cons
Watermelon features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,003 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
Helpwise
(181)4.6 out of 5
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    6
    Customer Support
    5
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Cons
    Missing Features
    4
    Technical Issues
    4
    Bugs
    2
    Delays
    2
    Email Communication Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    5.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
6
Customer Support
5
Ease of Use
4
Simple
4
Case Management
3
Cons
Missing Features
4
Technical Issues
4
Bugs
2
Delays
2
Email Communication Issues
2
View All Pros and Cons
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.1
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
5.8
Customer Portal
Average: 8.6
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
LimeChat
(31)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 61% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Features
    8
    Helpful
    7
    Ease of Use
    6
    Customer Satisfaction
    5
    Cons
    Chatbot Issues
    3
    Software Bugs
    3
    Chat Functionality
    2
    Chat Management
    2
    Expensive
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    311 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 61% Small-Business
  • 39% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Features
8
Helpful
7
Ease of Use
6
Customer Satisfaction
5
Cons
Chatbot Issues
3
Software Bugs
3
Chat Functionality
2
Chat Management
2
Expensive
2
View All Pros and Cons
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.2
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
311 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
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