Best Help Desk Software - Page 6

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Hark

Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Hark?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Hark?

Who Uses This Product?

  • Company Size: 58% Medium, 42% Small

What Do G2 Reviewers Say About Hark?

AI-generated summary from verified user reviews

Pros
  • Users praise Hark for its automated transcriptions and insights, making customer feedback easily accessible and actionable.
  • Users value Hark for its ability to foster authentic engagement and enhance the customer experience through genuine feedback.
  • Users value Hark for its ability to provide contextual customer insights, enhancing the Voice of the Customer experience.
  • Users value the genuine care and support from Hark's team, enhancing their experience and customer feedback process.
  • Users appreciate the automation features of Hark, which streamline research and enhance feedback efficiency.

What Are Recent G2 Reviews of Hark?

Thena

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.

Average Rating: 4.9/5.0

Total Reviews: 65

How Do G2 Users Rate Thena?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 9.5/10 (Category avg: 8.7/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Thena?

  • Seller: Thena
  • Year Founded: 2022
  • HQ Location: Palo Alto , California
  • Twitter: @thenaplatform
    540 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 38% Medium

What Do G2 Reviewers Say About Thena?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient case management of Thena, enhancing customer interaction tracking and support documentation.
  • Users value the efficiency of Thena in managing customer interactions and streamlining communication across teams.
  • Users value the intuitive ticketing system of Thena, enhancing communication and streamlining customer support across departments.
  • Users value the efficient management of customer interactions with Thena, ensuring all requests are effectively addressed.
  • Users value the seamless Slack integration of Thena, enhancing customer support and enabling efficient ticket management.
Cons
  • Users find Thena's limited platform support frustrating, especially for teams using Discord or WhatsApp.
  • Users find Thena's limited platform support frustrating, especially for those using less common communication tools.
  • Users note the limited platform support of Thena, making it challenging for those using other communication tools.
  • Users note the limited platform support of Thena, especially for those using Discord, WhatsApp, or other chat systems.
  • Users often struggle with poor customer support, finding it difficult to get timely assistance for their queries.

What Are Recent G2 Reviews of Thena?

Glassix

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Average Rating: 4.8/5.0

Total Reviews: 197

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Glassix offers a seamless blend of Conversational AI, advanced AI chatbot tools powered by GPT-4, and a AI-driven unified inbox, ensuring instant, exceptional support and a boost in sales through superior customer engagement.

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How Do G2 Users Rate Glassix?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Glassix?

  • Seller: Glassix
  • Year Founded: 2015
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Real Estate
  • Company Size: 67% Small, 30% Medium

What Do G2 Reviewers Say About Glassix?

AI-generated summary from verified user reviews

Pros
  • Users find Glassix simple and easy to understand, appreciating its clear and uncomplicated data presentation.
  • Users find Glassix to be simple and easy to understand, making data management straightforward and uncomplicated.
  • Users admire the intuitive design of Glassix, finding it simple and easy to understand without complexity.
  • Users appreciate the simplicity and ease of understanding of Glassix, making data management straightforward.
  • Users appreciate the simple and easy-to-understand interface of Glassix, which avoids unnecessary complication with data.
Cons
  • Users find a lack of integrations with Glassix limits its overall functionality and usability in their workflows.
  • Users feel Glassix has limited features, lacking the completeness needed for a fully functional program.
  • Users feel that Glassix has missing features and lacks completeness as a standalone program.

What Are Recent G2 Reviews of Glassix?

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Plain

Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communication channels such as email, Slack, MS Teams, Discord, and in-app support, Plain addresses the issue of tool sprawl that often hinders modern support teams. This solution is particularly beneficial for fast-growing software companies that seek to streamline their support functions, transforming them from a cost center into a competitive advantage. Targeted specifically at B2B teams, Plain serves organizations that recognize the importance of providing exceptional support experiences to complement their high-quality products. Unlike traditional help desk software, which often relies on rigid ticketing systems and prioritizes deflection over effective resolution, Plain focuses on facilitating natural, contextual conversations that genuinely address customer issues. This approach aligns with the expectations of today’s B2B customers, who demand seamless support experiences akin to those offered by consumer products. The core capabilities of Plain revolve around three key features: AI-enhanced support, unified cross-channel intelligence, and seamless team collaboration. The platform’s AI does not replace human agents; rather, it empowers them by providing contextual insights, suggested responses, and intelligent routing to ensure that the most qualified individual manages each conversation. This enhancement transforms support agents from mere ticket processors into strategic advisors, fostering deeper customer relationships. The unified inbox feature maintains complete conversation context across all channels, while collaboration tools facilitate seamless communication between support, engineering, and product teams. Plain is particularly well-suited for ambitious B2B SaaS companies, developer tools, and API-first businesses that have outgrown basic shared inboxes but are wary of the complexities associated with traditional enterprise support software. Organizations typically adopt Plain when they are managing over 100 customer conversations weekly and recognize that their existing tool stack is creating more challenges than solutions. Common use cases include consolidating multiple support tools into a single platform, scaling technical support for developer products without increasing headcount, and leveraging customer interactions to gain valuable product insights that drive growth. Key differentiators of Plain include its unified multi-channel intelligence, which preserves full conversation context across every interaction, thereby alleviating the context-switching challenges that often lead to burnout among support teams. Additionally, the developer-first API allows for custom integrations and workflows that legacy platforms struggle to match. Real-time analytics provide actionable insights into team performance, customer satisfaction, and revenue impact, moving beyond superficial metrics like deflection rates. Companies that implement Plain typically experience 67% faster response times and threefold increases in support team capacity, ultimately transforming their customer experience into a competitive advantage that enhances retention and drives expansion.

Average Rating: 4.5/5.0

Total Reviews: 27

How Do G2 Users Rate Plain?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 6.2/10 (Category avg: 8.5/10)
  • Customer Portal: 6.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Plain?

  • Seller: Plain
  • Company Website:
  • Year Founded: 2020
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Small, 30% Medium

What Do G2 Reviewers Say About Plain?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Plain, thanks to its simple layout and efficient navigation.
  • Users love the seamless integrations of Plain, enhancing accountability and collaboration across platforms like Slack and JIRA.
  • Users enjoy the easy integrations offered by Plain, enhancing support workflows and team accountability effortlessly.
  • Users appreciate the efficient ticket triaging feature of Plain, enhancing productivity across multiple communication platforms.
  • Users appreciate the organization and visibility of ticket management in Plain, enhancing collaboration and accountability in support roles.
Cons
  • Users find the limited features of Plain frustrating, especially regarding search capabilities and integration options.
  • Users find the missing features in Plain limiting, wishing for enhanced functionalities like project management and email integration.
  • Users often face interface issues with formatting and navigation, which can hinder the overall experience.
  • Users face ticketing issues with Plain, struggling with search functionality and accidental actions in their workflows.
  • Users find the search functionality unclear, making it difficult to locate tickets efficiently in Plain.

What Are Recent G2 Reviews of Plain?

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

Average Rating: 3.9/5.0

Total Reviews: 18

How Do G2 Users Rate ServiceTeam ITSM?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 7.4/10 (Category avg: 8.7/10)

Who Is the Company Behind ServiceTeam ITSM?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 28% Small

What Do G2 Reviewers Say About ServiceTeam ITSM?

AI-generated summary from verified user reviews

Pros
  • Users highlight the intuitive self-service portal of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
  • Users value the excellent customer support of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
  • Users find ServiceTeam ITSM to be intuitive and easy to use, enhancing their overall experience and efficiency.
  • Users value the intuitive user interface of ServiceTeam ITSM, enhancing navigation and overall operational efficiency.
  • Users praise the user-friendly incident management feature of ServiceTeam ITSM for streamlining ticket management and enhancing efficiency.
Cons
  • Users find the complex setup challenging, with inadequate technical support complicating the configuration process.
  • Users find the learning curve steep, making implementation and customization challenging without adequate training and support.
  • Users feel that ServiceTeam ITSM has limited customization, making it hard to tailor the system to specific needs.
  • Users report poor customer support with complex implementation and inadequate assistance from the ServiceTeam ITSM team.
  • Users find the clunky interface of ServiceTeam ITSM frustrating and not user-friendly, impacting their overall experience.

What Are Recent G2 Reviews of ServiceTeam ITSM?

What Are G2 Users Discussing About ServiceTeam ITSM?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

How Do G2 Users Rate LimeChat?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @LimeChatAI
    310 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of LimeChat, highlighting effective onboarding and timely assistance from the team.
  • Users appreciate the robust bot flow of LimeChat, enhancing customer experience and reducing response times significantly.
  • Users praise LimeChat for its helpful support team, ensuring smooth onboarding and effective problem resolution.
  • Users find LimeChat's ease of use refreshing, thanks to its smooth integration and user-friendly design.
  • Users appreciate the excellent customer support from LimeChat, ensuring smooth onboarding and timely solutions for issues.
Cons
  • Users report chatbot issues including glitches and high failure rates with WhatsApp broadcasting, despite helpful support.
  • Users report software bugs in LimeChat, particularly with integration and mobile app performance affecting usability.
  • Users experience glitches in the chat functionality and suggest improvements for a smoother communication process.
  • Users report chat management issues due to glitches and difficulties with WhatsApp broadcasting and user data upload.
  • Users find the monthly pricing a bit high, but acknowledge that the features justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

Plumsail HelpDesk

Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate Plumsail HelpDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Workflow: 7.8/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Plumsail HelpDesk?

  • Seller: Plumsail
  • Year Founded: 2011
  • HQ Location: Wilmington, Delaware
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 37% Medium

What Do G2 Reviewers Say About Plumsail HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Plumsail HelpDesk, finding it intuitive and quick to learn.
  • Users admire the swift setup process, finding Plumsail HelpDesk intuitive and easy to use.
  • Users value the seamless integrations of Plumsail HelpDesk with SharePoint and Azure, enhancing their operational efficiency.
  • Users value the view customization flexibility of Plumsail HelpDesk, enhancing their ticket management experience.
  • Users value the flexibility of Plumsail HelpDesk, enabling tailored views and seamless integration with their systems.
Cons
  • Users struggle with the lack of centralized management for Plumsail HelpDesk, requiring access to multiple SharePoint sites.
  • Users face formatting issues that can hinder usability, particularly affecting status updates and manual assignments.
  • Users are frustrated by poor reporting capabilities, particularly the inability to set custom date ranges for reports.
  • Users experience time delays in status updates and manual agent assignments, affecting overall workflow efficiency.
  • Users face update issues with slow status updates and clunky manual assignments impacting overall efficiency.

What Are Recent G2 Reviews of Plumsail HelpDesk?

What Are G2 Users Discussing About Plumsail HelpDesk?

Gmelius

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

Average Rating: 4.4/5.0

Total Reviews: 756

How Do G2 Users Rate Gmelius?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.6/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Gmelius?

  • Seller: Gmelius SA
  • Year Founded: 2016
  • HQ Location: Geneva
  • Twitter: @gmelius
    1,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Gmelius?

AI-generated summary from verified user reviews

Pros
  • Users find Gmelius easy to use, enhancing productivity and simplifying daily tasks with accessible features.
  • Users appreciate the easy email assignment and actioning features of Gmelius, enhancing collaboration and historical email management.
  • Users value Gmelius for its seamless collaboration tools, enhancing organization and visibility in team communications.
  • Users value the robust team collaboration features that streamline communication and enhance email management effectively.
  • Users value the effective communication tools in Gmelius, enhancing collaboration and simplifying email management.
Cons
  • Users experience email management issues with Gmelius, facing slow load times and ineffective search functionalities.
  • Users note the missing features in Gmelius' mobile app, which hinders effective email management on the go.
  • Users experience performance issues with Gmelius, finding it slow to load emails and cumbersome for bulk tasks.
  • Users often face slow email loading times and ineffective email search options with Gmelius, causing frustration and inefficiencies.
  • Users report a steep learning curve with Gmelius, requiring extra support to fully utilize its features.

What Are Recent G2 Reviews of Gmelius?

What Are G2 Users Discussing About Gmelius?

ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate ALVAO Service Desk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 7.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ALVAO Service Desk?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 65% Medium, 29% Large

What Do G2 Reviewers Say About ALVAO Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users love the easy automation features of ALVAO Service Desk, streamlining processes and enhancing efficiency across departments.
  • Users benefit from the time-saving automation features of ALVAO Service Desk, streamlining processes and enhancing efficiency.
  • Users value the intuitive user interface of ALVAO Service Desk, enhancing navigation and support for all departments.
  • Users value the effective collaboration in ALVAO Service Desk, enhancing communication across various departments seamlessly.
  • Users value the deployment ease of ALVAO Service Desk, enabling quick setup and integration across departments.
Cons
  • Users find the insufficient information on custom forms can complicate the setup process and require extra documentation.
  • Users find the limited customization of ALVAO Service Desk frustrating, especially for forms and reporting capabilities.
  • Users experience sporadic bugs that, while minor, require updates or consultant assistance to resolve effectively.
  • Users find the creation of custom forms complicated, often requiring additional documentation to navigate the process.
  • Users feel that reporting capabilities in ALVAO Service Desk could be enhanced for easier customization.

What Are Recent G2 Reviews of ALVAO Service Desk?

What Are G2 Users Discussing About ALVAO Service Desk?

Spotler CRM

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 360-degree view that enables businesses to streamline processes and improve lead conversion rates. Key Features: Extensive Contact Management: Beyond basic contact details, Spotler CRM tracks all interactions via email, phone, and shared documents, offering a detailed timeline of customer engagements. Pipeline Management: The system allows for easy management of sales opportunities, enabling teams to prioritise, qualify, and visualise sales processes, fostering better collaboration and efficiency. Customisation: Spotler CRM is adaptable to individual business needs, allowing users to add new fields, manage user access, and customise layouts, graphs, and dashboards to align with specific sales processes. Workflow Automation: Automate routine tasks, create workflows, set up automatic follow-ups, and configure notifications to enhance productivity and ensure timely responses. Reporting and Insights: Monitor return on investment (ROI) and make data-driven decisions with comprehensive reporting tools that inform campaign strategies and sales tactics. Integration and Support: Spotler CRM integrates seamlessly with various tools, enhancing its functionality and ensuring a cohesive workflow. The platform is designed to be user-friendly, allowing for immediate and independent use. Additionally, Spotler offers professional services and support, including extensive training and technical assistance, to help users maximise the software's potential. By consolidating customer information and automating key processes, Spotler CRM enables businesses to deliver consistent customer experiences and drive more effective sales and marketing outcomes.

Average Rating: 4.4/5.0

Total Reviews: 143

How Do G2 Users Rate Spotler CRM?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Spotler CRM?

  • Seller: Spotler Group
  • Year Founded: 2001
  • HQ Location: Rotterdam, South Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    186 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Spotler CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the robust marketing automation features of Spotler CRM, enhancing efficiency and streamlining business processes.
  • Users value the user-friendly interface of Spotler CRM, making it easy for teams to manage customer relationships.
  • Users appreciate the robust marketing automation capabilities of Spotler CRM, enhancing efficiency and streamlining processes effectively.
  • Users value the flexibility of Spotler CRM, enabling seamless integration and customization for diverse business needs.
  • Users praise Spotler CRM's seamless integrations, enhancing workflow efficiency across various business tools and platforms.
Cons
  • Users face integration issues with third-party applications in Spotler CRM, affecting data transfer and overall business flow.
  • Users often face a lack of integrations with third-party applications, leading to inefficiencies in data transfer.
  • Users find the interface to be cluttered, making navigation and customization feel somewhat restrictive and challenging.
  • Users face poor integration with third-party applications, leading to inefficient data transfer and operational challenges.
  • Users find the high complexity of customization and automation in Spotler CRM limits its usability for advanced needs.

What Are Recent G2 Reviews of Spotler CRM?

What Are G2 Users Discussing About Spotler CRM?

Sugar Serve

Sugar Serve is customer service automation that helps teams manage support cases, meet SLAs, and deliver better experiences across every channel. Agents get a complete view of each customer and clear next steps to resolve issues faster. Service leaders gain real-time insights into case trends, performance, and customer satisfaction. With Sugar Serve, you can streamline service operations, automate workflows, and strengthen customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 38

How Do G2 Users Rate Sugar Serve?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Sugar Serve?

  • Seller: SugarAI
  • Year Founded: 2004
  • HQ Location: Cupertino, CA
  • LinkedIn® Page: www.linkedin.com
    577 employees on LinkedIn®
  • Phone: +1 (408) 454-6900

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 36% Medium, 36% Small

What Do G2 Reviewers Say About Sugar Serve?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the robust case management features of Sugar Serve, enabling efficient automation and customization for complex workflows.
  • Users appreciate the robust contact management tools of Sugar Serve, enhancing customer support and satisfaction smoothly.
  • Users appreciate the excellent customer support of Sugar Serve, enhancing their experience with effective assistance and guidance.
  • Users value the customizability of Sugar Serve, enabling tailored workflows and efficient case management for their teams.
  • Users greatly value the highly customizable nature of Sugar Serve, enabling tailored workflows and efficient support processes.
Cons
  • Users find the initial learning curve steep, making it challenging for non-technical individuals to navigate effectively.
  • Users find the interface not intuitive, facing challenges navigating complex settings and configurations during setup.
  • Users face poor performance with sluggishness during massive data pulls and glitchy interface issues that disrupt workflow.
  • Users find the steep learning curve of Sugar Serve challenging, especially for non-technical users trying to customize reports.
  • Users find the initial learning curve steep, making it challenging for non-technical users to navigate effectively.

What Are Recent G2 Reviews of Sugar Serve?

What Are G2 Users Discussing About Sugar Serve?

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Average Rating: 4.0/5.0

Total Reviews: 555

How Do G2 Users Rate ConnectWise PSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind ConnectWise PSA?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President, Network Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About ConnectWise PSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConnectWise PSA, finding ticket management and time entry simple and efficient.
  • Users value the seamless integration of ConnectWise PSA, enhancing efficiency across various tools and workflows.
  • Users appreciate the strong integration capabilities of ConnectWise PSA, enabling seamless workflows across multiple tools.
  • Users value the feature richness of ConnectWise PSA, enhancing productivity through comprehensive tools and seamless integrations.
  • Users praise the responsive customer support from ConnectWise PSA, helping them excel in project management efficiently.
Cons
  • Users find the learning curve steep, making initial adaptation and configuration in ConnectWise PSA quite challenging.
  • Users express frustration with poor customer support, highlighting issues with response times and unresolved problems.
  • Users find the complex usability of ConnectWise PSA frustrating, making task completion and configuration tedious and cumbersome.
  • Users note the missing features in ConnectWise PSA, wishing for more shortcuts and a better mobile app experience.
  • Users experience significant performance issues with ConnectWise PSA, including slow responses and accessibility problems with tickets.

What Are Recent G2 Reviews of ConnectWise PSA?

What Are G2 Users Discussing About ConnectWise PSA?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.1/10 (Category avg: 8.7/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Customer Portal: 5.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

Desk360

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

Average Rating: 4.5/5.0

Total Reviews: 50

How Do G2 Users Rate Desk360?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 7.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Desk360?

  • Seller: Teknasyon
  • Year Founded: 2013
  • HQ Location: İstanbul, Maslak
  • LinkedIn® Page: www.linkedin.com
    316 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 20% Medium

What Are Recent G2 Reviews of Desk360?

What Are G2 Users Discussing About Desk360?

Vivantio

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

Average Rating: 4.3/5.0

Total Reviews: 294

How Do G2 Users Rate Vivantio?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Vivantio?

  • Seller: Vivantio
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @Vivantio
    110 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Information Technology and Services, Outsourcing/Offshoring
  • Company Size: 58% Medium, 28% Large

What Do G2 Reviewers Say About Vivantio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of Vivantio, maximizing productivity and automating complex tasks seamlessly within their workflow.
  • Users value the customizability of Vivantio, enjoying tailored dashboards and effortless integration of personal changes.
  • Users appreciate the customization and efficiency of Vivantio, enhancing customer service and support workflows remarkably.
  • Users appreciate the ease of use of Vivantio, benefiting from its user-friendly features and effective support systems.
  • Users value Vivantio's helpful and reliable customer support, enhancing their incident management and overall operational efficiency.
Cons
  • Users note a high learning curve and inconsistent support with Vivantio, indicating a need for better documentation and features.
  • Users report poor performance with Vivantio, especially under heavy ticket volumes and large database usage.
  • Users report slow performance with Vivantio, particularly when handling large volumes of tickets and complex matters.
  • Users find the complexity of setup and customization overwhelming, particularly when managing large ticket volumes.
  • Users find the inadequate reporting features of Vivantio cumbersome and challenging to manage effectively.

What Are Recent G2 Reviews of Vivantio?

What Are G2 Users Discussing About Vivantio?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026