TB Trevor B. 11/4/2025 More Options - "Intuitive ITSM with a Strong Self-Service Portal" 4/5 What do you like best about ServiceTeam ITSM? I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The self-service portal stands out as a particularly strong aspect, as it significantly reduces email traffic by efficiently managing over 80% of our tickets. This not only streamlines communication but also provides end users with more flexibility and autonomy to check the status of their tickets, improving overall service delivery within our IT department. The ease of checking and reviewing ticket statuses through the portal further contributes to its value, making it an indispensable tool for our operations. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? I find that ServiceTeam ITSM is not as customizable as I'd like, which limits my ability to tailor it to specific needs. Additionally, integrating it with the ITAM module is difficult, which hampers efficiency when trying to streamline processes across tools. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? I find ServiceTeam ITSM helps organize our tickets, review metrics for success and failures, and identify trends. The self-service portal reduces email traffic and gives end users flexibility to check ticket statuses. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874/official_response/edit) Thanks Trevor for your feedback. I will pass on your comments about the self-service portal and customization to our product development and customer success teams. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 18 reviewers think of ServiceTeam ITSM 3.9 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/serviceteam-itsm/reviews)