G2

Verified User in Restaurants

Small-Business (50 or fewer emp.)

11/16/2020

"Thank you Boomtown!"

5/5

What do you like best about OvationCXM?

Boomtown has saved me and my sellers numerous times when it comes to tricky network setups and helping to push my accounts across the finish line (sometimes at a moment's notice). You all make such a big difference in my work since you help to connect the dots for those network issues that I am not an expert on. Also, I appreciate the speed and professionalism Boomtown takes with each of my sellers. I send most of my sellers to Boomtown since I know the job will get done the first time correctly, and if it's not, it will get fixed. Thank you for all you do, Boomtown! Review collected by and hosted on G2.com.

What do you dislike about OvationCXM?

Sometimes there is a little inconsistency when it comes to the level of knowledge the techs have on my specific Square for Restaurants product, but luckily I have already taught my sellers how to navigate the app long before a tech arrives onsite. Also, if I could think of anything else I would want from this product, it would be more resources for my sellers when it comes to trusted networking equipment like switches, routers and access points. Some of them have original equipment that is very old, and it would be great for you all to push them to update that stuff more consistently. Otherwise, keep doing what you do! Review collected by and hosted on G2.com.

Recommendations to others considering OvationCXM:

Be sure to give them ALL necessary details about the case. Review collected by and hosted on G2.com.

What problems is OvationCXM solving and how is that benefiting you?

Any customer who transitions from a legacy system with an old network NEEDS to go through Boomtown. Any of my sellers who have gone through Boomtown seem to get on the phone with me next time with a richer knowledge on how our peripheral hardware interacts with their point of sale. Review collected by and hosted on G2.com.