![Jessica-Rose G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica-Rose G.")
JG

Jessica-Rose G.

Customer Experience and Support Manager

Small-Business (50 or fewer emp.)

10/22/2024

"Hark is the tool every true CX leader loves at first sight!"

5/5

What do you like best about Hark?

Hark makes it easy for our customers to give us contextual information regarding their issues, questions, concerns, and feedback both negative and positive. The ability to hear and see our customers talk through the above is invaluable for Voice of the Customer! The hark team is also made up of passionate individuals who genuinely care about business and work with us in true parnership to push past limits to generate true customer centered experiences. Review collected by and hosted on G2.com.

What do you dislike about Hark?

There is nothing I dislike about hark! Any feature requests or suggestions I have had are well received by their team! Review collected by and hosted on G2.com.

What problems is Hark solving and how is that benefiting you?

Hark allows us to receive deeper context from our customers across all contact reasons. It also allows us to track and trend easier than ever before! With an incredible UI for the customer and the agent, it has never been easier to truly hear from our customers. Review collected by and hosted on G2.com.

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See what 12 reviewers think of Hark

4.9 out of 5 · Verified reviews from real users

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