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Best Help Desk Software - Page 32

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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Featured Help Desk Software At A Glance

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SysAid
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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472 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voxxify’s Digital Sentiment platform with AI-powered analytics empowers enterprise IT leaders to quickly gather detailed feedback from thousands of end users around the world and clearly establish wha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 86% Enterprise
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Voxxify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Ease of Understanding
    2
    Simple
    2
    Speed
    2
    Customer Support
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voxxify features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voxxify
    Year Founded
    2018
    HQ Location
    Cork, IE
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voxxify’s Digital Sentiment platform with AI-powered analytics empowers enterprise IT leaders to quickly gather detailed feedback from thousands of end users around the world and clearly establish wha

Users
No information available
Industries
No information available
Market Segment
  • 86% Enterprise
  • 14% Mid-Market
Voxxify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Ease of Understanding
2
Simple
2
Speed
2
Customer Support
1
Cons
This product has not yet received any negative sentiments.
Voxxify features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Voxxify
Year Founded
2018
HQ Location
Cork, IE
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk & Customer Service Software

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WebSupport PRO features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk & Customer Service Software

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
WebSupport PRO features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wowdesk, a helpdesk system that is specifically designed to assist businesses with their customer service needs. With an array of support features including smart automations, self-service portals and

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wowdesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wowdesk
    Year Founded
    2019
    HQ Location
    Wilmington, US
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wowdesk, a helpdesk system that is specifically designed to assist businesses with their customer service needs. With an array of support features including smart automations, self-service portals and

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Wowdesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Wowdesk
Year Founded
2019
HQ Location
Wilmington, US
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
0 ratings
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    wrrk is a world-class customer support organization, at a click. We are the voice and expertise of an in-house team that is delivered in a scalable, best-in-class organization, and packaged in a flexi

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • wrrk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    wrrk
    Year Founded
    2015
    HQ Location
    Austin, US
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

wrrk is a world-class customer support organization, at a click. We are the voice and expertise of an in-house team that is delivered in a scalable, best-in-class organization, and packaged in a flexi

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
wrrk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
wrrk
Year Founded
2015
HQ Location
Austin, US
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Build an excellent customer support experience with Yorodesk. Boost agent productivity, and drive customer satisfaction with the best helpdesk software!

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yorodesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Plano, US
    Twitter
    @yoroflow
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Build an excellent customer support experience with Yorodesk. Boost agent productivity, and drive customer satisfaction with the best helpdesk software!

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Yorodesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2013
HQ Location
Plano, US
Twitter
@yoroflow
49 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Resolve customer queries efficiently with an AI-powered ticketing system that ensures faster resolution, improved agent productivity, and seamless omnichannel support. Enhance customer service with au

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zence Ticket Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zence
    HQ Location
    Gurugram, IN
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Resolve customer queries efficiently with an AI-powered ticketing system that ensures faster resolution, improved agent productivity, and seamless omnichannel support. Enhance customer service with au

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Zence Ticket Management features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Zence
HQ Location
Gurugram, IN
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zervise brings your customer conversations into Microsoft Teams, enabling your team to deliver seamless support without switching platforms. With Zervise integration, you can manage tickets, respond t

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zervise features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zervise brings your customer conversations into Microsoft Teams, enabling your team to deliver seamless support without switching platforms. With Zervise integration, you can manage tickets, respond t

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Zervise features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®