Telenetix Pvt Ltd
- 2 profiles
- 2 categories
All Products & Services
Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.
TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.
Telenetix Pvt Ltd Reviews
About
What is Telenetix Pvt Ltd?
Telenetix Pvt Ltd is a technology company that specializes in delivering robust telecommunications and IT solutions. Their offerings include a range of services designed to enhance connectivity and streamline operational efficiencies for businesses. Located in India, Telenetix provides cutting-edge solutions tailored to meet the evolving needs of their clients in various sectors.The company's portfolio encompasses services such as VoIP solutions, cloud services, and integrated communication platforms. With a strong focus on innovation and customer satisfaction, Telenetix aims to provide scalable and reliable services that help businesses thrive in a digital landscape. Their expertise is backed by a team of experienced professionals dedicated to offering support and strategic insights to ensure optimal service delivery.
