# TxHelpDesk Reviews
**Vendor:** Telenetix Pvt Ltd  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About TxHelpDesk
TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.






- [View TxHelpDesk pricing details and edition comparison](https://www.g2.com/products/txhelpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+10%3A45%3A54+-0500&secure%5Bsession_id%5D=7150a369-cbb8-4c90-afa4-5de1b0b8d4bc&secure%5Btoken%5D=3517f023c29430710a39e03e9f9b1697749f5f768ddd00bb2ac5cd52d8c5a1ca&format=llm_user)

## TxHelpDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top TxHelpDesk Alternatives
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