| Contact Us1 Users Per Month | Includes all features in Professional, plus... - Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
- Online Support - Chat, Email, Call
- Multilingual Support
- 24x7 Support
- Continual Improvement Module
- Dedicated Account Manager
- Customer 360
- Data Import & Migration
- Advanced Analytics Dashboard
- Contacts Management
- Side Conversations
- Grievance Management & Canned Responses
- IP Whitelisting
- SLA & TAT Management
- Gen-AI Knowledge Base
- Auto-Trigger
- Folder & Queue Management
- Contextual SOP
- Web Forms
- Sandbox
- Internal Chat
- Self-Serve
- Chatbot
- Email Bot
- Social Media Bot
- Smart Routing
- Customer Persona Based Resolution
- Summarize
- Fix the Reply
- Tone Selector
- Expand Text
- Profanity Detection
- Magic Reply
- Agent Co-Pilot
- Auto Ticket Summary
- Auto Skillset
- Auto QA
- NLQ
- CX Load Predictions
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| $29.002 - User/Month (Billed Annually) | Business phone system with CRM integrations - Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
- 100+ CRM & data integrations
- Messaging suite
- IVR & call menus setup
- Unlimited AI transcription minutes
- AI voice agent (add-on)
- AI Review Assist (add-on)
- Team performance analytics & reporting
- 500 SMS segments
- SMS Bundles (add-on)
- API access & workflows
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CXone Mpower Digital Agent | Starting at $71.001 Agent Per Month | Digital first package supports 30+ digital channels - Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
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