# UserHorn Reviews
**Vendor:** UserHorn  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About UserHorn
UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.






- [View UserHorn pricing details and edition comparison](https://www.g2.com/products/userhorn/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+13%3A47%3A35+-0500&secure%5Bsession_id%5D=385b28a1-530a-4954-bddd-f2d1e1ff86fe&secure%5Btoken%5D=73284e5304bab2a83df8dff3b9ee82e0462915b17f593a964b0c6ae08e005bf5&format=llm_user)

## UserHorn Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top UserHorn Alternatives
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