---
title: TeamsWork Reviews
meta_title: 'TeamsWork Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how TeamsWork works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# TeamsWork Reviews
**Vendor:** TeamsWork  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About TeamsWork
-




## TeamsWork Reviews
  ### 1. Ticketing App for Microsoft Teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 20, 2024

**What do you like best about TeamsWork?**

easy to use
budget friedly
integrated to Teams
Good support
Chatbot notification

**What do you dislike about TeamsWork?**

not as many integration to other platforms such as zapier but they provide an API

**What problems is TeamsWork solving and how is that benefiting you?**

replace our Excel tracker
Conviency of being a Teams App



- [View TeamsWork pricing details and edition comparison](https://www.g2.com/products/teamswork/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-05+00%3A57%3A48+-0500&secure%5Bsession_id%5D=cc17159a-ad3e-4f1e-98d9-6e1f18b6ea61&secure%5Btoken%5D=97ceffe9305fa60509bd96015df467d68d467948fc6cc3ada339ff662c137ba6&format=llm_user)

## TeamsWork Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top TeamsWork Alternatives
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