TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities.
Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud.
Pick and mix up to 4 channels in one widget:
* Web Chat (web messaging)
* WhatsApp Chat
* Facebook Messenger Chat
* Web calls (WebRTC enabled Voice & Video)
* Callback requests (immediate and scheduled)
* Custom forms (call up any customer object on the website)
* Scheduled Video Meeting (coming soon).
* Genesys Knowledge Management (coming soon)
Unique features:
* Manage multiple widgets with no need to deploy additional code on the website.
* Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement.
* Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design.
* Engage visitors with AI driven, dynamic and URL contextual text-bubbles.
* Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment.
* Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs.
* Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics.
Must have for Genesys Partners:
* Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well.
* Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants.
* Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others,
* Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers
Simple and transparent pricing
Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial.
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➡️ https://trueengage.com/demo
Seller
TrueEngageLanguages Supported
Arabic, Bengali, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Marathi, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Urdu, Vietnamese, Chinese (Simplified)
Product Description
TrueEngage is a single or multichannel contact widget that is fully integrated with Genesys Cloud. This solution was created to give website visitors several options when it comes to contact from the website. The solution is designed to be easily managed by business users in marketing and sales for example.
Overview by
Tarek Faraj
