# TrueEngage Reviews **Vendor:** TrueEngage **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About TrueEngage TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: \* Web Chat (web messaging) \* WhatsApp Chat \* Facebook Messenger Chat \* Web calls (WebRTC enabled Voice & Video) \* Callback requests (immediate and scheduled) \* Custom forms (call up any customer object on the website) \* Scheduled Video Meeting (coming soon). \* Genesys Knowledge Management (coming soon) Unique features: \* Manage multiple widgets with no need to deploy additional code on the website. \* Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. \* Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. \* Engage visitors with AI driven, dynamic and URL contextual text-bubbles. \* Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. \* Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. \* Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: \* Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. \* Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. \* Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, \* Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo ## TrueEngage Reviews ### 1. Great product with fantastic support and frequent enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Fay L. | Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about TrueEngage?** TrueEngage offers a much better messaging widget for Genesys than the standard Genesys widget, and it is constantly being enhanced to add new features. It was simple for the development team to add the widget to the website, and the API allows us to send data on customer activity which we can use in our analytics. It is very easy to configure the messaging widget, turn it on/off, and you can set rules for which pages it appears on and restrictions based on queue capacity. I have found TrueEngage to be very responsive to our suggestions for enhancements so that we can make the product fit with the way we want to manage our work. We are not using all the different channels yet but it is good to have the option to do this without additional cost. **What do you dislike about TrueEngage?** There have been a few issues as it is a relatively new product, but these have never been big problems and have always been resolved swiftly. I feel like we have received a very personal service where we have raised any support issues. **What problems is TrueEngage solving and how is that benefiting you?** Our previous messaging solution on the website was a 'contact us' form and did not allow for a two-way messaging experience or directly integrate with Genesys. TrueEngage allows a two-way conversation with a customer and directly integrates with Genesys, so enables our agents to manage customer queries more effectively. It also allows us to send some data on the customer to Genesys based on their logged in information (e.g. name and account number) without them having to enter it. As each message can be associated to a unique ID, the conversations can continue accross different devices. - [View TrueEngage pricing details and edition comparison](https://www.g2.com/products/trueengage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+07%3A19%3A35+-0500&secure%5Bsession_id%5D=5b134d78-c375-4955-b3cc-3b9e0505a1e9&secure%5Btoken%5D=d2e9aedced6f9d917328e9cd6e0e3572ea24efdfd5af1b733b65035722e1bc07&format=llm_user) ## TrueEngage Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top TrueEngage Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,323 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,932 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews)