---
title: ViiBE Reviews
meta_title: 'ViiBE Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ViiBE works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ViiBE Reviews
**Vendor:** ViiBE  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About ViiBE
ViiBE is the web technology of video assistance, ticketing system, and knowledge management system dedicated to technical support centers and after-sales services. It promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Using ViiBE boosts "Once and Done" rates and helps save time and costs by avoiding unnecessary expert travels.






- [View ViiBE pricing details and edition comparison](https://www.g2.com/products/viibe-viibe/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A04%3A09+-0500&secure%5Bsession_id%5D=817abed2-b977-4b1e-9900-7689a5e1c019&secure%5Btoken%5D=bf84e33516feb260f4fb853acf961dc98713a891b5b368d9c25c27758b65bfa8&format=llm_user)

## ViiBE Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top ViiBE Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,536 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)