Best Help Desk Software - Page 20

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Tracker

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Average Rating: 4.2/5.0

Total Reviews: 6

How Do G2 Users Rate Tracker?

  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Tracker?

  • Seller: NetResults
  • Year Founded: 1996
  • HQ Location: Santa Clara, US
  • Twitter: @NR_Tracker
    292 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Large

What Do G2 Reviewers Say About Tracker?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Tracker, finding setup and order tracking effortlessly simple in their stores.
  • Users enjoy the easy setup of Tracker, highlighting the simple, one-click installation process for seamless integration.
  • Users value the simple setup of Tracker, finding the one-click installation incredibly easy and efficient.
  • Users find Trackr's simple setup and one-click installation to greatly ease order tracking for customers.
  • Users value the tracking ease of Tracker, enhancing customer satisfaction with simple order tracking and straightforward setup.
Cons
  • Users find the lack of flexibility in contact management limits their ability to track delivery statuses effectively.
  • Users find the Tracker offers limited customization, restricting their ability to choose or track delivery details effectively.
  • Users find the limited options for tracking and flexibility restrictive, affecting the overall tracking experience.
  • Users find the slow loading of Tracker frustrating, hindering their ability to track delivery statuses efficiently.

What Are Recent G2 Reviews of Tracker?

What Are G2 Users Discussing About Tracker?

udesk

Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer full lifecycle solutions. udesk has a complete product matrix, the application of artificial intelligence technology to the enterprise's marketing customer acquisition, sales management, customer service and intra-enterprise shared services and other scenarios, for consumer goods, manufacturing, life sciences, automotive, central state-owned enterprises, digital government, finance and other industries to provide customized solutions, comprehensively help enterprises achieve digital transformation, trusted by many of the world's top 500, China's top 500 customers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate udesk?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind udesk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of udesk?

Whelp

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Whelp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Whelp?

  • Seller: Whelp
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About Whelp?

AI-generated summary from verified user reviews

Pros
  • Users value Whelp's consolidated inbox feature, enhancing organization and streamlining communication across multiple channels.
  • Users find Whelp to be affordable for small teams, effectively consolidating customer communication in one place.
  • Users value the AI efficiency of Whelp, streamlining customer communication and saving time in team organization.
  • Users value the AI features of Whelp for efficiently managing repetitive customer inquiries and enhancing organization.
  • Users value the automated responses feature of Whelp, enhancing efficiency while maintaining a personal touch in communication.
Cons
  • Users note that the call detection functionality needs improvement to avoid miscommunication during ongoing conversations.
  • Users find the call quality issues frustrating, especially with incorrect statuses during ongoing conversations.
  • Users feel the UI could be more intuitive, despite appreciating the handy setup process of Whelp.
  • Users find the manual input requirement cumbersome, as it complicates the call detection process and leads to errors.
  • Users find the UI not intuitive, making navigation challenging despite handy setup options.

What Are Recent G2 Reviews of Whelp?

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Adereso AI

Adereso es la plataforma de comercio conversacional con agentes IA para empresas en Latinoamérica. Unificamos WhatsApp, Instagram, Facebook, correo y webchat en una sola bandeja de entrada, con agentes IA que responden, venden, agendan y resuelven 24/7, y escalan a un agente humano en el mismo chat con todo el contexto. Trabajamos con ecommerce, automotriz, salud y servicios: desde recuperación de ventas y postventa hasta agendamiento de citas y seguimiento de casos. Integramos con Shopify, VTEX, WooCommerce, HubSpot, Salesforce, SAP y APIs propias. Somos Meta Business Partner, Shopify Partner y contamos con certificación ISO 27001. No entregamos solo software: un equipo dedicado diseña, mide y optimiza tus agentes IA mes a mes.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Adereso AI?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Adereso AI?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Adereso AI?

Akio.Cx

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Akio.Cx?

  • Seller: Akio
  • Year Founded: 1998
  • HQ Location: PARIS, FR
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Akio.Cx?

What Are G2 Users Discussing About Akio.Cx?

Asista Software

ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate other business processes of your organisation, thus covering 360 degrees of your business needs.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Asista Software?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Asista Software?

  • Seller: Asista
  • Year Founded: 2020
  • HQ Location: N/A
  • Twitter: @asista_software
    9 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Asista Software?

BizMagnets - ChatOps For WhatsApp

What is BizMagnets – ChatOps For WhatsApp? BizMagnets is the ChatOps platform built on top of WhatsApp, purpose-built for enterprises to automate support, service, and workflow operations — all without changing how teams already work. It comes with a WhatsApp based full-fledged ticketing system, WhatsApp-based appointment booking, and survey automation — everything fully integrated inside WhatsApp. But BizMagnets goes beyond automation. It acts as a WhatsApp layer that connects your people and processes — bridging staff, customers, and backend systems like CRMs, ERPs, and spreadsheets. What You Can Do with BizMagnets Support Automation: Auto-create and assign tickets from WhatsApp chats Track SLAs, priorities, and statuses on real-time dashboards Close the loop with built-in resolution workflows Service Automation: Let customers book appointments or raise requests via WhatsApp Trigger internal workflows with status updates and reminders Perfect for healthcare, maintenance, education, and field ops Workflow Automation: Integrate WhatsApp flows with CRMs, ERPs, HMS, and Google Sheets Automate escalations, alerts, and follow-ups across departments Ensure every message updates the right system or team — in real-time Who Uses BizMagnets? Mid-market businesses in: Healthcare | Senior Care | Real Estate | Education | Field Services Why BizMagnets? WhatsApp-native: Works where your teams already live All-in-one modules: Tickets, bookings, surveys — no patchwork End-to-end visibility: Dashboards, status updates, and audit trails Smart integration layer: Connects people and backend tools, effortlessly In One Line: BizMagnets turns WhatsApp into your control center for support, service, and workflow automation — with built-in ticketing, bookings, and backend integration.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind BizMagnets - ChatOps For WhatsApp?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of BizMagnets - ChatOps For WhatsApp?

BlueCamroo

BlueCamroo is a SaaS Business Management Platform that combines many essential services for companies in a single, easily adoptable, and affordable solution. Designed specifically for SMBs, it offers them the scope and whole-business approach of larger enterprise level systems, yet delivered in a much more manageable manner. This fully integrated approach makes work more efficient than a cluster of stitched together single-purpose applications, delivers better data security, is easier to learn, adopt, use, manage, and is less expensive. SMBs get a fully featured business solution (CRM, Sales & Marketing, Projects, Support, Workflow Automation, and much more…) that was designed to grow in unison with their needs through gradual adoption into different internal business units, while eliminating the need for a bundle of single-purpose applications. It all starts with a Free CRM.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate BlueCamroo?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind BlueCamroo?

  • Seller: BlueCamroo
  • Year Founded: 2009
  • HQ Location: Concord, CA
  • Twitter: @bluecamroo
    5,397 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BlueCamroo?

What Are G2 Users Discussing About BlueCamroo?

BlueTickets

BlueTickets is a support ticketing system designed for small businesses and startups. It helps organize support requests from various sources like emails, web forms, mobile apps, or notes from agents into a single dashboard. Aimed at supporting growing teams and products with potential to scale, it handles ticket creation automatically, assigns ownership clearly, and uses attention scores to highlight issues that need prompt action. Initial etup takes 10 minutes, and it's built with developers in mind, offering easy and well documented APIs for custom integrations. The focus is on keeping things straightforward and affordable, so you can manage support without unnecessary complexity. What Problem Does BlueTickets Solve? Many small teams struggle with overloaded inboxes and support tools that are either too feature-heavy or expensive, like Zendesk Freshdesk or Helpscout. BlueTickets addresses this by centralizing requests from multiple channels, converting emails to tickets automatically, and providing APIs for tailored workflows. It's useful for solo operators or growing startups who need reliable support handling without high costs. Key Features -> Multi-Channel Integration Collect requests from emails, web portals, mobile apps, or manual entries, and view them all in one dashboard for easier team coordination. -> Automatic Email Ticketing Convert incoming emails to tickets right away, with support for custom domains and security checks like SPF, DKIM, and DMARC. -> Ownership Tracking and Attention Scoring Assign and track tickets to prevent overlaps, and use attention scores to spot those at risk of delay. -> APIs and Webhooks for Developers Access a RESTful API for tasks like creating tickets, updating statuses, and retrieving data, complete with rate limiting, token security, and real-time webhooks for integrations. -> Easy Setup and Scalability Create an organization, add team members, set up emails, and start using it in under 10 minutes. It supports isolated workspaces for handling multiple tenants as you grow.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind BlueTickets?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About BlueTickets?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the easy integration process of BlueTickets, complemented by simple API documentation and a user-friendly dashboard.
  • Users appreciate the easy integration process with BlueTickets, facilitated by simple API documentation and an intuitive dashboard.
  • Users appreciate the intuitive dashboard of BlueTickets, enjoying its clean and client-friendly interface.
  • Users appreciate the intuitive and clean interface of BlueTickets, enhancing their overall experience with the platform.

What Are Recent G2 Reviews of BlueTickets?

Cadalys Concierge™

Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses become more sophisticated and experienced purchasers of Salesforce and AppExchange Cloud implementation services, they demand consultants who have more than just an expertise in Salesforce technology. To truly succeed as a business utilizing Salesforce, consultants must have a business savvy and insight that matches their ability to develop and deploy complex technical solutions. Cadalys fills a unique role in the marketplace, complementing our Salesforce and AppExchange Cloud expertise with a rich business-centric approach and perspective. Anyone can deliver a project on time and on budget - we will ensure that your business initiative succeeds as well.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Cadalys Concierge™?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Cadalys Concierge™?

  • Seller: Cadalys
  • Year Founded: 2008
  • HQ Location: San Francisco, US
  • Twitter: @Cadalys
    225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Cadalys Concierge™?

What Are G2 Users Discussing About Cadalys Concierge™?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Chime for Lync

Chime for Lync allows you to connect your employees where and how they want to communicate with single-click chat access to help desk support

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Chime for Lync?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Chime for Lync?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Chime for Lync?

AI-generated summary from verified user reviews

Pros
  • Users find Chime for Lync easy to use, enhancing their daily interactions with end users effectively.
  • Users find Chime for Lync to be easy to use, making daily interactions with end users seamless and efficient.
Cons
  • Users note the limited features of Chime for Lync, which restrict their ability to fully utilize the platform.

What Are Recent G2 Reviews of Chime for Lync?

Chronodesk

Chronodesk is a professional services automation (PSA) and work management platform that runs projects, resourcing, service desk, CRM, time and billing in one workspace. Because every module shares one data set, you can see whether an engagement is profitable while it is still running, not after month end. It is built for professional services firms, IT service providers, creative and marketing agencies, insurance brokers and engineering (EPCM) teams that are tired of stitching together separate project, ticketing, CRM and timesheet tools. What is included: - Projects: tasks, milestones, Kanban boards, calendars, project wikis and documents. - Resource management: capacity planning, bookings, allocation and utilisation tracking. - Service desk: tickets with response and resolution SLAs, email and WhatsApp Business channels, a knowledge base, and a branded client portal where clients log tickets and approve work. - CRM: leads, deals, pipelines and contacts. - Time and billing: timers, calendar meeting capture, timesheet approvals and client rate cards that turn logged hours into invoices, with a Xero integration. - Project financials: budgets, costs, expenses and profitability reporting. - Reporting, custom forms and configurable workflows. - AI: built-in AI agents for routine admin, and a Claude MCP integration that automates CRM updates, status reports and team lookups. - Mobile apps for iOS and Android, plus Chronodesk Capture, a free async screen recorder. Chronodesk is developed by Rysis Software in South Africa.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Chronodesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Chronodesk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Chronodesk?

Claritick

Claritick is a ticketing system that enables you to capture and manage request from your customers. By using this platform, you will detect and handle problems faster and more efficiently.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Claritick?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Claritick?

  • Seller: Kore.co, Inc
  • Year Founded: 2023
  • HQ Location: Frisco, US
  • Twitter: @korecompany
    330 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Claritick?

CliPlace

CliPlace is a Customer Self-Service Portal that is integrated with the HubSpot Service Hub. Individual branded portal for the Customer with the possibility of ticket creation, adding replies and attachments, notifications about status changes - this is the easiest way to provide your customers with self-service tickets 24/7. As a business owner, you get a portal where you connect different businesses, add an unlimited number of customers, manage access, configure ticket fields, view customer activities, get zero maintenance and receive maximum data security.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate CliPlace?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind CliPlace?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CliPlace?

What Are G2 Users Discussing About CliPlace?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026